Computer Support Specialist Resume Samples

The job role of a Computer Support Specialist is to render help and support to the people using computer equipment. The typical job listings found on the Computer Support Specialist Resume indicate the following – testing and evaluating existing network systems, performing regular maintenance duties to ensure network efficiency, troubleshooting local area network and wide area network and internet systems; setting up or repairing computer system or related devices; training users with hardware and software applications and uses; assisting users in software installation and providing technical support to the non – IT computer users.

To make this as your career line, you must depict these skills and abilities on the resume – exceptional mettle in examining, organizing and repairing hardware and software issues of the computer; solid knowledge of installations and maintenance; experience in providing support and consultation and familiarity with WAN and LAN networking. Most of the job applicants have a degree in Computer Science or related fields.

Computer Support Specialist Resume

Objective : Information technology (IT) professional with more than 15-years of experience in the defense and space industry supporting business critical systems and programs with a focus on technical service delivery, training, and ongoing support; who is looking for an opportunity in information assurance or systems administration.

Skills : Quality Leadership skills Management skills Organizational skills Highly motivated Effective communicator Multi-tasking skills Excellent soft skills.

Description :

    1. Provided hands-on computer hardware and software support at Lockheed Martin sites located throughout Colorado; supported more than 5,000 users with Space Systems, Shared Services and Technical Services.
    2. Designed, developed, installed, implemented, conducted research for, and maintained internal data processing computer systems and utilities.
    3. Analyzed internal and external customer needs and developed customized solutions for user issues which included determination of equipment and software requirements for automated systems.
    4. Established system parameters and formats; ensured hardware and software compatibility; and coordinated and/or modified user requirements in terms of existing and projected computer capacity and capabilities.
    5. Advised on new techniques and estimated costs associated with new or revised programs and utilities, taking into consideration personnel, time, and hardware requirements, and made trade-off analyses.
    6. Developed documentation describing system specifications and operating instructions; revised existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage.
    7. Reviewed input data to verify adequacy and appropriateness of material required for data processing and related operations.
    8. Reviewed output data to verify completeness, accuracy, and conformance to quality standards and specifications.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certification


Sr. Computer Support Specialist Resume

Summary : Customer service experience in a 27/7 call center with both inbound and outbound calls also with retention and sales. I have done account management and product support alone with technical support.

Skills : Management.

Description :

    1. Operate with others on the Desktop Support Team to provide Level 1 and 2 support to resolve technical questions and problems in support of all UPR computer systems with UGPR Admin General Support System enclave.
    2. Provide computer support in office, and substations for line crew and electricians, communication department, and Meter & Relay department.
    3. Follow life cycle methodology process for computer systems, operation systems, security tools and software systems, including related peripherals, Harden computer systems against Cyber Security threats, maintain up-to date cyber security patch levels, and support.
    4. Maintain accurate asset management records working with Regional property staff.
    5. Test new technologies, work with Western staff on ad hoc teams and actively engage in efforts to efficiently progress Western's desktop and laptop environments towards technically viable solutions.
    6. Prepare documents for standard operating procedures, instructional guides and support information for users and technical groups.
    7. Responsible for the life cycle support of the UGP User Interface Architecture document annual review and update with necessary changes regarding Regional architecture or operational processes.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Customer Service


Jr. Computer Support Specialist Resume

Objective : A knowledgeable and resourceful IT Help Desk Specialist and PC Technician expert with a strong background in the installation, removal and repair of software and hardware. Experienced in delivering an exceptional level of customer service in IT support in both client-facing and remote capacities.

Skills : Implementation, Windows 7, Networking.

Description :

    1. Identifies, diagnoses, and resolves problems for users of the mainframe, personal computer software and hardware, the internet and new computer technology in a call center environment, communicates solutions to end-users.
    2. Provides one-on-one end-user problem resolution over the phone and in person - Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
    3. Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, internet, dial-in, and local-area network access problems.
    4. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
    5. Performs desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreement.
    6. Helps install local area network cabling systems and equipments such as network interface cards, hubs, and switches.
    7. Replace hard drives, cooling system, power supply, video cards, NIC, processor, memory - Replace fusing unit, rollers, and toners for printers - Sanitize hard drive and install standard configuration through imaging - Assist users on virus issues.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Jr. Computer Support Specialist Resume

Objective : To bridge the gap between business initiatives and Information Technology by utilizing my acute business acumen and my innate technical ability for a company rich in clarity and limitless aspiration.

Skills : Microsoft office ,windows XP/vista/7/8/10,visual studio, android studio,eclipse, photoshop.

Description :

    1. Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
    2. Answered user inquiries regarding computer software or hardware operation to resolve problems.
    3. Conferred with staff, users, and management to establish requirements for new systems or modifications.
    4. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
    5. Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
    6. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
    7. Prepared evaluations of software or hardware, and recommend improvements or upgrades.
    8. Developed training materials (MS Word, MS Excel, MS Access, MS PowerPoint) and procedures, or train users in the proper use of hardware or software.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Customer Service

Computer Support Specialist/Analyst Resume

Summary : Results oriented person with a professional attitude and significant management experience. Thrive in a fast-paced, rapidly changing environment. Expertise includes customer service, employee and project leadership. Team oriented with the ability to effectively work independently when needed. Make good decisions under pressure with excellent problem-solving skills. Recognized for knowledge, efficiency and follow through on projects.

Skills : Microsoft Windows Server 2012-2003, Microsoft SQL Server 2014-2000, Microsoft Windows 10-NT, Microsoft Office 2016-2000, Microsoft Exchange Server 2013-2003, MySQL, Advantage Database Server, Active Directory, DNS.

Description :

    1. Installed, maintained, and diagnosed client workstations, applications, and printers in a Windows operating system network environment.
    2. Provided support to a workforce of 3,000 end users through telephone, email and personal communication.
    3. Created, managed and deleted user accounts and privileges through Active Directory.
    4. Prioritized issues through proper documentation and monitoring to ensure timely resolution and escalation when necessary.
    5. Communicated with technology suppliers to enforce warranties and track orders and shipments.
    6. Redesigned and maintained an internal knowledge base to increase the efficiency of information retrieval.
    7. Resolved customer and provider billing discrepancies by utilizing all available resources and policies to retain positive client and customer relationships.
    8. Researched product materials and communicated information to effectively resolve customer inquiries.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Information Systems

Computer Support Specialist/Representative Resume

Objective : To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of Information Technology. To obtain a position that will enable the use of my strong organizational skills, Microsoft expertise, and ability to work well with people.

Skills : PC Technician, Helpdesk.

Description :

    1. Coordinated implementation of computer system plan with establishment personnel and outside vendors.
    2. Executed daily operations of ticket monitoring Oversaw the daily performance of computer systems.
    3. Developed training materials and procedures, and trained users in the proper use of hardware and software.
    4. Conferred with staff, users, and management to establish requirements for new systems and modifications.
    5. Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
    6. Trained new employees in installation and support for POS set up equipment for employee use, performing and ensuring proper installation of cable, operating systems and appropriate software.
    7. Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Computer Support Specialist/Coordinator Resume

Summary : Professional Excellent Oral /Written Communication Skills Excellent Customer Service Skills Experienced Help Desk Support Experienced Administrative Assistant Team Player Dedicated to Quality Performance.

Skills : Microsoft Active Directory, Microsoft Visio And Project, Virtual Private Network Management, Citrix Software, Microsoft Exel, Microsoft Powerpoint, Microsoft Windows, Microsoft Word, Access Management Softwar.

Description :

    1. Train users and promote security awareness to ensure system security and to improve server and network efficiency.
    2. Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
    3. Confer with users to discuss issues such as computer data access needs, security violations, and programming changes.
    4. Monitor current reports of computer viruses to determine when to update virus protection systems.
    5. Modify computer security files to incorporate new software, correct errors, or change individual access status.
    6. Coordinate implementation of computer system plan with establishment personnel and outside vendors.
    7. Monitor use of data files and regulate access to safeguard information in computer files.
    8. Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Computer Support Specialist/Executive Resume

Objective : To obtain an IT Analyst position, where I can utilize my skills, abilities, and practical experiences acquired in the information technology and medical field in order to provide quality services within the organization.

Skills : Microsoft Office, SQL, Customer Service, Troubleshooting.

Description :

    1. Answered calls, evaluated and prioritized incoming calls, emails, and all technology related customer requests.
    2. Documented trouble tickets, tracked and resolved issues on a timely basis using Footprints software, and ensured successful resolution and customer satisfaction.
    3. Diagnosed, troubleshooted and resolved Windows OS, MS Office, various company supported software and hardware, telephone issues, VPN access, and configured Outlook email client.
    4. Assembled/disassembled computers, peripheral devices, printers and established network connectivity in classrooms prior to the beginning of each semester, and for program pick-up and registration in a college environment.
    5. Performed routine distribution, software imaging installation, and upgrades of applications.
    6. Configured print servers, print devices, and troubleshooted TCP/IP network issues.
    7. Upgraded and implemented a new version of FootPrints 7.0 (Help Desk software).
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Information Systems

IT Computer Support Specialist Resume

Summary : Professional with extensive experience planning, designing, implementing, and administering high-performance technology. Windows server and workstation background producing networking solutions, processes, and procedures, along with a strong litigation software background.

Skills : Microsoft Windows Server 2003, 2008, 2012 Microsoft Windows XP, Vista, 7, 8 Microsoft Exchange Server 2003, 2010, 2013 Microsoft Office 2000, 2003, 2007, 2010, 2013 Microsoft Office Communicator 2007/Lync 2013 Microsoft SQL Server 2000, 2005, 2008, 2012.

Description :

    1. Installed, maintained, and diagnosed client workstations, applications, and printers in a Windows operating system network environment.
    2. Provided support to workforce of 3,000 end users through telephone, email and personal communication.
    3. Created, managed and deleted user accounts and privileges through Active Directory.
    4. Prioritized issues through proper documentation and monitoring to ensure timely resolution and escalation when necessary.
    5. Communicated with technology suppliers to enforce warranties and track orders and shipments.
    6. Website Architect Redesigned and maintained internal knowledgebase to increase the efficiency of information retrieval.
    7. Resolved customer and provider billing discrepancies by utilizing all available resources and policies to retain positive client and customer relationships.
    8. Researched product materials and communicated information to effectively resolve customer inquiries.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Computer Support Specialist/Engineer Resume

Summary : IT Professional with over 15 years' experience eager to become a dynamic and invaluable team player seeking to a position with a well-established organization where I can demonstrate my strong communication skills, attention to detail, and computer proficiency with-in the area of customer support. A self-motivated innovator with a record of success in troubleshooting and problem resolution.

Skills : Windows Admin, Network Trouble shooting.

Description :

    1. Provided technical assistance to computer system users.
    2. Answered questions and resolved computer problems for clients in person, via telephone or from a remote location.
    3. Provided assistance concerning the use of computers, hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
    4. Delivered a service level that was defined based on company goals established in discussion with my supervisors.
    5. Provided service for inbound and outbound telephone technical support to assist customers with establishing, maintaining and using a connection to ZiaNet.
    6. Exercised a sound knowledge of web client, email client and operating system software in order to assist the customer in operating and understanding ZiaNet services.
    7. Assisted clients with setting up their personal computers and peripherals.
    8. Troubleshooting in ADSL, dial-up and wireless internet connections.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Electronics Technology

Asst. Computer Support Specialist Resume

Summary : Helped restore and accomplish access to client 's web site Precise experience handling computer applications.

Skills : Networking, Computer Operator, Backup Of Computer Systems, Troubleshooting Systems., MS Exchange, Active Directory, Lotus Notes, Operations, Customer Service, Healthcare, Procurement, Technical Support, Teaching, Networking, Provisioning, Operating Systems.

Description :

    1. Worked in a hospital IT Customer Support environment for 30+ years.
    2. Led, trained & assisted coworkers in maintaining support for a data service Center.
    3. Updated & created online procedures for over 200 different Applications that supported a regional hospital system.
    4. Managed inventory & maintained appropriate records of disposing of expired Supplies and completing the required reporting redistribution actions.
    5. Disposing of expired supplies to reconcile inventory accounts.
    6. Coordination Procurement plans for expendable supply purchases, interpreted computerized records; and used a computerized inventory program (Pathway Material Management Software).
    7. Ordered, processed, tagged equipment and submitted asset numbers into an MS Excel spreadsheet that was sent off to the business office.
    8. Kept track of All the equipment in the data center through an asset tag system in an MS Access Database.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.S. In Elementary Education

Computer Support Specialist Resume

Objective : Outstanding background in computer technology, office management, public relations, customer service, managerial skills and legal studies. Customer-oriented problem solver with an ability to adapt to new situations. Technical expertise in troubleshooting. Comfortable in interacting with all levels of the organization and public. A team player who is attentive to detail and produces quality results.

Skills : Microsoft Office, Programming, Computer Hardware Repair, Computer Software Repair, Printer Repair, Device Troubleshooting, Repair, and Maintenance, Microcontroller Programming, FPGA design, User support.

Description :

    1. Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
    2. Maintain record of daily data communication transactions, problems and remedial actions taken, and installation activities.
    3. Decommission out dated hardware and software and prepare for shipping.
    4. Referring major hardware or software problems or defective products to vendors or technicians for service.
    5. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
    6. Confer with staff, users, and management to establish requirements for new systems or modifications.
    7. Inspect equipment and read order sheet to prepare for delivery.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor In Business Administration