A Conference Concierge works at the entrance desk and assists the guests who arrive for the conference. Typical work activities relating to the post are listed on the Conference Concierge Resume as – welcoming customers or guests upon arrival and confirming their seats or reservations; acting as a point of reference for guests who need assistance or information, understanding customer’s need, and providing them with a specialized solution, acquiring extensive knowledge of the premise and the nearby venues and businesses, arranging events, and transportation; responding to complaints and finding appropriate solutions.
Apart from proven work experience, the following skills are expected from those seeking this job role – proficiency in English, multilingual skills, excellent communication skills; a polite and confident personality with a great deal of patience, the ability to multitask and time-management skills; the aptitude to solve issues with a guest-focused orientation. Formal education to a degree level in hotel management will be considered advantageous.
Objective : To obtain a Conference Concierge position in which I can be of service to the public, community and co -workers and have the opportunity for advancement and growth in knowledge and skills.
Skills : Proficient In Microsoft Office Suite, Multitaking, Communication Skills.
Description :
Acted as a liaison between the conference group's Person In Charge(PIC) and proper departments to communicate changes, needs and issues.
Coordinated with department managers to resolve guest concerns in a timely, equitable manner.
Worked with each Conference PIC and introduce oneself, review services available, point out restrooms, house phones & business center locations, as well as provide them with contact info.
Shipped packages for Conference guests as well as resort guests.
Coordinated with Conference Planners to create group Welcome Packets and distribute VIP forms.
Assisted guests with business center administrative tasks; to include but not limited to; printing, copying faxes and general area recommendations ensuring guest satisfaction.
Coordinated groups by working closely with Conference services, destination Services, Front Office, Housekeeping, banquet Staff and AV staff.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Arts
Conference Concierge Resume
Headline : Ensuring that meeting rooms were set to meet customers/guests' specifications, Assisting the sales coordinator, Person-in-Charge and attendees in all aspects of the conference during the event, such as implementing last minute event changes using instant wireless technology.
Responsible for room organization, coordination and audiovisual equipment utilization for all scheduled functions.
Responded promptly, professionally and efficiently to verbal and written communication.
Provided exceptional customer service and assistance.
Ensured events/programs meet goals and expectations, while meeting deadlines.
Independently performed a wide variety of physical and administrative functions in course of work.
Ability to handle multiple priorities and tasks in highly emotional and high stress situations.
Worked with minimal supervision.
Experience
5-7 Years
Level
Executive
Education
GED
Conference Concierge Resume
Headline : Proactively checked that the conference rooms and public areas are maintained clean, neat and equipment is working properly, Managing rooming lists and room blocks.
Skills : Microsoft Office, Quick Books, Social Tables, Front Desk, Social Media, Social Media Marketing.
Description :
Inspected event facilities to ensure that they conform to customer requirements.
Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
Organized registration of event participants.
Consulted with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
Met with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.
Reviewed event bills for accuracy, and approve payment.
Evaluated and selected providers of services according to customer requirements.
Experience
5-7 Years
Level
Executive
Education
Associate Of Arts
Conference Concierge Resume
Summary : Conference Concierge is responsible for the coordination of all of the conference details, from registration to meals, reception, and entertainment. This includes liaising with accommodation providers, travel agents, and hotels to ensure that all of the details are taken care of so that everyone can focus on their business.
Skills : Microsoft Office, Organizational Skills, Administrative Skills.
Description :
Worked in conjunction with 20 other managers to handle all incoming meetings and events.
Ensured incoming groups have all the necessary tools to run a smooth and productive meeting.
Handled printing documents, faxing, signage & creating documents for clients when requested.
Interacted with guests and clients on a daily basis.
Answered the telephone in a friendly, proficient, and professional manner.
Handled deliveries and packages for incoming guests.
Logged in maintenance requests.
Experience
7-10 Years
Level
Management
Education
MS
Conference Concierge Resume
Objective : Proactively checked conference sets for accuracy to the Banquet Event Order and work with departments to make necessary adjustments, Arranging event attendee transportation as needed.
Skills : Customer Service oriented, Bilingual in Spanish, Strong work ethic.
Description :
Assisted the Director of Banquets, Meetings, and Special Events with administrative and operational aspects of the Banquet Event Order (BEO's).
Served as consultant to guests and other staff members with computer and other clerical needs.
Developed and provided the logistics (name tags, table tents, conference dining table tags, and menu description cards) required to support hotel activities and events.
Responsible for all the supplies needed for the daily operations of the business center.
Included the preparation of negotiable documents such as purchase orders, hotel credit card purchases, and petty cash payments to the hotel's business center providers.
Responsible to maintain accountability and exercise timed replenish of all supplies as needed.
Utilized the Banquet Event Order (BEO), I was responsible to manage all meeting space available.
Experience
2-5 Years
Level
Executive
Education
GED
Conference Concierge Resume
Summary : Experienced Conference Concierge professional seeking to obtain a position that provides professional growth and the opportunity for career advancement.
Skills : Notary Public, Options Trading Coach, Life, Health and Annuity Insurance Licensed in Virginia and Florida, Medicare Certified.
Description :
Coordinated group activities.
Acted as a liaison with all departments regarding meetings and conferences.
Planned, coordinated, and organized the setup of all meeting rooms with proper supplies and audiovisual equipment.
Handled the switchboard, faxes, and reception duties.
Implemented training course for new recruits - speeding profitability.
Used Computer Skills, Communication both written and verbal, ability to work independently and in a team environment.
Worked in unity with the Banquet Department to direct and assist staff with conferences.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Information Technology
Conference Concierge Resume
Headline : To seek employment in and serve my community by serving in the administration of the local governments or businesses that are critical to keeping our cities safe, organized, and obtain maximum citizen satisfaction, the Most immediate objective is to secure an entry-level position and through diligence and hard work become a valued employee of the business and to spend my career within the administration.
Skills : Injections, EKG, Phlebotomy, Vital Signs, Referrals, Data Entry, Customer Service, Medical Terminology, Medical Records, Meditech, Attention To Detail, Medical Assisting.
Description :
Assisted Director of Banquets with administrative operations.
Completed filing and organization for the entire department.
Knowledged of proper setup for a wide range of events.
Acted as a liaison between the visiting client and all departments within the hotel.
Completed any business needs for clients including postal, travel, and office needs.
Made sure all events are set up and executed properly.
Promoted from being a banquet server to the administrative side of the operations.
Experience
5-7 Years
Level
Executive
Education
GED
Conference Concierge Resume
Objective : Seeking a full-time Conference Concierge position in the hospitality industry that will allow me to utilize my communication skills and leadership experience in a professional setting.
Skills : Microsoft Office, Meeting Planning, Customer Service, Computer.
Description :
Monitored event activities to ensure compliance with applicable regulations and laws, the satisfaction of participants, and resolution of any problems that arise.
Conferred with staff at a chosen event site to coordinate details.
Inspected event facilities to ensure that they conform to customer requirements.
Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing, and event security.
Arranged the availability of audio-visual equipment, transportation, displays, and other event needs.
Organized registration of event participants.
Hired, trained, and supervised volunteers and support staff required for events.
Experience
2-5 Years
Level
Executive
Education
Bachelors
Conference Concierge Resume
Headline : Arranged the availability of audio-visual equipment, transportation, displays, and other event needs, Ordering supplies equipment for Event Center, Banquets, and employees.
Skills : Proficient In Audio Production, Social Medial Marketing, Event Management, Team Leadership, Media Relations, Marketing Promotion, Sales, Strategic Planning, Outlook, Word, Excel.
Description :
Served as the central point for handling and addressing special needs or requests for in-house groups.
Provided support to conference operation managers & meeting planners, audiovisual technicians, catering & sales managers, and as well as other key operational areas.
Attended daily Conference Department Stand-Up meetings, and weekly management meetings to ensure that all meeting details are communicated.
Utilized Delphi software for changes as needed, prepare weekly Distribution package, and processing daily Banquet Event Order Checks.
Coordinated entertainment and other special requests for hotel guests.
Maintained customer relations, onsite contact, and staff relations.
Assured accurate room layout in accordance with the banquet event order and delegated personnel to address any deficiencies.
Experience
5-7 Years
Level
Executive
Education
MS
Conference Concierge Resume
Objective : Energetic and educated Conference Concierge professional with experience in operations management, customer service, sales, and marketing with more than seven years of experience in a professional industry. Possesses a firm understanding of what is required to successfully operate a business through sales, troubleshooting, and consistency. Seeks an opportunity to use her strong leadership and organizational skills and creativity.
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