Customer Sales And Service Representative I Resume
Summary : Customer Sales And Service Representative I with 11 years of experience is seeking to obtain a position with a company that highlights my current skills, embodies a culture of ongoing training and provides an opportunity for advancement.
Skills : Management, Team Building, Sales, Performance Management, Team Leadership, Cash Handling, Sales Management, Coaching, Scheduling, Customer Service, Training, Communication, Microsoft Word, Microsoft Excel, Internet
Description :
- Interfaced with customers via inbound or outbound calls or the internet for the purpose of selling basic products and services.
- Maintained broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.
- Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call.
- Placed and/or received customer inquiries that may require deviation from a script or sales flow process.
- Greeted customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listened attentively to customer needs and concerns, demonstrated empathy while maximizing the opportunity to build rapport with the customer.
- Clarified the customer requirements, probe for and confirmed the understanding of requirements or problem.
Experience
10+ Years
Level
Management
Education
Business Administration
Customer Sales And Service Representative Resume
Objective : Experienced Customer Sales And Service Representative with three-plus years in the business industry performing various human resource task while providing top-notch service in fast paced, customer- oriented team environments. An innovative, personable individual with strong communication and analytical abilities. Student of business with education covering foundational elements of management, administration, and human resources.
Skills : Fraud Detection Tools: Fraud Fighter UV Box, Operations Image Browser, Training On Most Common Fraud Scheme Staff Scheduling: Click To Staff, Cloud Cords, Excel Spreadsheet, Ones Integrated In POS Bank Systems: Argo, Pegasus, Store Vision Platform, Store Vision Teller, 3260 Hogan
Description :
- Assisting with scheduling a group of 5 employees to meet forecasted needs of the branch.
- Building rapport with customers by utilizing fact-finding questions to ensure financial needs were met.
- Following all ethical bank/government regulations and stay abreast of policy changes to prevent major loss to the company.
- Implementing new training techniques provided quarterly or on a daily basis through coaching sessions to ensure the team is aware of changes and prevent financial loss for the company.
- Opening new products and services existing accounts that aid the customer in making everyday life situations manageable.
- Performing notary acts as needed for consumers to expedite bank transaction and as a service offered to customers and noncustomers.
- Processing daily transactions for customers and reports fraudulent checks, suspicious activity, counterfeit bills, elder fraud and other unlawful activities when found.
- Pulling the bank records monthly and reviewing to ensure compliance with annual audit requirements.
Experience
2-5 Years
Level
Executive
Education
MBA
Customer Sales And Service Representative Resume
Headline : Customer Sales And Service Representative with 5 years of experience looking to utilize my exceptional customer service and organizational skills while gaining more experience and knowledge in the world of business.
Skills : Inside Sales, Bidding And Pricing, Cash Handling, Managerial, Customer Service, Word, Excel, Powerpoint, Outlook, Simetar
Description :
- Retrieved customer records and updated accounts with customer credit information.
- Entered customer data into computer to verify qualifications for a new phone, internet, and tv service.
- Interviewed customers to gather information regarding their needs and offered products and services to match.
- Explained Verizon's products and services, and assisted customers in setting up these services.
- Answered customers concerns regarding charges on the bills and issued appropriate adjustments.
- Met the sales and other required goals while keeping up in a fast-paced, constantly changing, and extremely competitive environment.
- Assisted in the workforce department providing the average handle time for each team and the center collectively.
- Provided the average handle time on an excel spreadsheet and forwarded via email to each team lead, the center manager, and the district workforce manager.
- Processed payment transactions over the phone and provided payment extensions and arrangements.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Junior Customer Service Representative Resume
Objective : Junior Customer Service Representative with 4 years of experience looking to acquire a career form the use of my knowledge of effective communicating skills and a vast interest in the field of communication used in a versatile way.
Skills : Supervisory Ability, Excellent Phone Etiquette, Writing, Multi-task Management, Exemplary People
Description :
- Holding the highest ethical standards and maintaining the valued trust of our customers and communities.
- Serving the consumers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence).
- Providing customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs.
- Delivering exceptional service to our customer by going out of the way to please them.
- Providing the first call resolution, while following strict procedures that meet compliance guidelines.
- Identifying and offering the customers the products and services they need and want to succeed financially.
- Maintaining the great communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies.
- Navigating multiple computer systems, applications, and utilize search tools to find information.
Experience
2-5 Years
Level
Junior
Education
BA
Customer Service Representative (Entry level) Resume
Objective : Detail-oriented Customer Service Representative with one plus years of experience with strong working skills and the ability to learn concepts quickly. Hard-working, looking to apply my education and experience to a job.
Skills : Cash Register, POS Managing Employee Scheduling And Paycheck Distributing Microsoft Word 40 Wpm, Microsoft Excel, Microsoft PowerPoint
Description :
- Effectively managing the written inventory (including opening, closing, and updating cases).
- Extensive knowledge of CMS guidelines including required compliance measures.
- Educating the members on their insurance coverage through BCBS medicare advantage.
- Analyzing the claims information for providers with improperly processed claims or missing payments.
- Servicing providers and members on claims adjustments processes and benefits information.
- Keeping abreast of constantly-changing, complex information.
- Staying up-to-date about new and changing laws and regulations that pertained to the healthcare industry and customer benefits.
- Protecting the company's financial interests. Limited and minimized the financial risk to the organization in medical claims processing, handling, and adjustment.
- Setting appointments and confirming appointments with customers.
Experience
0-2 Years
Level
Entry Level
Education
High School
Customer Service Representative/Team Lead Resume
Headline : Customer Service Representative/Team Lead with 6 plus years of experience is seeking to obtain a challenging permanent position in an environment that offers a greater challenge and the opportunity to help the company advance efficiently, and productively. A position with a reputable organization that will benefit from my strong Customer Service skills and outstanding performance as well as contributes to my developing career.
Skills : Public Speaking, Community Engagement, Public Advocacy, Small Group Communication And Social Work, Accountable, Self- Starter, Enthusiastic, Optimistic, Motivator, Flexible, Team Building And Goal Oriented.
Description :
- Yielded to policies, procedures, and guidelines to protect both the customers and Wells Fargo.
- Exceeding the sales goals by influencing customers to learn about products/services that will benefit them.
- Resolving customer inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate.
- Generating a connection and develop a rapport with customers to provide outstanding, personalized service.
- Resolving customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.
- Collaborating with other business units to retain accounts that might otherwise have been canceled.
- Following quality control procedures to ensure accuracy before delivering completed jobs to the client.
- Handling the client sensitive material including time-sensitive, confidential and urgent requests.
- Tracking any client reported issues and creating a reasonable resolution in a timely manner.
Experience
5-7 Years
Level
Senior
Education
BA
Customer Service Representative Resume
Objective : Customer Service Representative with an extensive experience in sales and the customer service environment; which includes generating new prospects, training existing customers, troubleshooting technical problems and managing/tracking returns. Organized, critical thinker, creative, good communicator, thrives in pressure, excellent writing skills, notable positive rapport with customers, fearless in asking for a sale.
Skills : Proficient In Microsoft Word, Excel, PowerPoint, Access, Internet, Quick Learning Ability, Ability To Multi-task And Communicate Clearly And Effectively. Problem Solving And Customer Relations.
Description :
- Providing accurate information about client products and services to the caller and educating the callers on how to use client products and services.
- Handling the customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
- Performing data entry on tracking systems for recording call notes, questions, and suggestions.
- Providing excellent quality customer service and other duties as assigned.
- Attending regularly scheduled video conferences for team meetings and one on one coaching.
- Adhering to Company attendance, punctuality, and meal and rest break requirements.
- Maintaining the concentration and focus in order to meet performance goals.
- Reacting positively to an ongoing, changing environment
- Demonstrating the ability to handle pressure when attempting to meet deadlines and performance goals.
Experience
2-5 Years
Level
Junior
Education
High School
Associate Customer Care Representative Resume
Objective : Experienced Customer Care Representative with demonstrated ability to manage high volume of accounts and assignments. Excellent writing and grammar skills with the ability to follow regulations, policies and procedures while meeting company guidelines and ensuring customer satisfaction. Known for concise troubleshooting and problem solving.
Skills : Customer Service, Call Center, Problem Resolution, Typing, Multi-Line Phone System
Description :
- Assist in plan-o-gram implementation and maintenance quickly and effectively solve customer challenges and requests.
- Maintain register countertops and bags; implement register countertop plan-o-grams.
- Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
- Monitor cash levels and make appropriate drawer pulls as directed by the store manager.
- Complete all required paperwork and documentation according to guidelines and deadlines as assigned.
- File receiving paperwork accurately for weekly review by superior manager.
Communicate with transportation and warehouse team in three different locations.Worked within multiple systems to look up customer information, process payments, and research technical issues.Exceled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Experience
2-5 Years
Level
Executive
Education
Associate of Science
Customer Care Representative Resume
Headline : Accomplished non-profit management professional with broad knowledge and experience in all areas of non-profit operations. Proven track record of successful local agency management that includes fund development, strategic planning, program development, and volunteer management. Highly effective in training and curriculum development. Provided leadership to diverse populations in the areas of special event fundraising, board participation, and diversity initiatives.
Skills : Microsoft Office, Payroll, Customer Service, Sales, Logistics
Description :
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed effective relationships with all call center departments through clear communication.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Communication skills focused on understanding customer needs and developing resolutions.
- Proven ability to grasp product knowledge to rapidly address customer questions and complaints.
- Able to stay calm when confronted with angry customers and defuse tense situations.
- Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
- Build and maintain enduring customer relationships to boost sales and generate repeat business.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Service Rep Resume
Objective : Highly successful at meeting daily, weekly, and monthly sales goals in a 100% commission sales environment. Responsible and mature and thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
Skills : Windows Pc , Excel , Data Entry , Scanners, Internet
Description :
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Completed all cleaning, stocking and organizing tasks in the assigned sales area.
Operated a pos system to itemize and complete an average of customer purchases.Routinely answered customer questions regarding merchandise and pricing.Developed marketing strategies and implemented advertising and promotional campaigns to increase sales percentage.Known for quickly resolving delinquent accounts and customer complaints.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor of Science
Client Services Representative II Resume
Objective : To build a fulfilling and rewarding career in the Sports Management/Marketing field. Although Motor Sports is the main field I am currently interested in, I am open to other opportunities in Sports Management/Marketing.
Skills : Microsoft Office, Excel, PowerPoint, Outlook.
Description :
- Greet residents and guests in a cheerful and welcoming manner.
- Enforce rules, regulations, policies, procedures, of site and document daily activity reports and incidents reports.
- Maintain professional communication with clients and patrons.
- Sign for deliveries, dry cleaning, and packages and log into Building Link.
- Distributing and assisting Tenants with packages and dry cleaning.
- When necessary, issue keys to clients or other associates.
- Ensure that all apartment keys are accounted for and secure during shift.
- Monitoring visitor parking areas and issuing parking passes (if applicable).
Experience
2-5 Years
Level
Executive
Education
B.A. In PSYCHOLOGY
Data Specialist/Client Services Representative Resume
Objective : Responsible for the design and implementation of the Client Service's Call Center Productivity Report, Call Log and Written Correspondence Templates.
Skills : Exceptional ability to stay attentive when dealing.
Description :
- Responsible for addressing both walk-in and telephone inquiries that are generated by the Housing Choice Voucher Participants, Landlords, External Stakeholders, and the general public.
- Greets and assist with sign in for walk-in clients.
- Verify participant and landlord contact information to ensure integrity of demographic information.
- Investigates and resolves participant and landlord complaints minimizing involvement of HCV management to the satisfaction of all parties; Communicates with applicants, participants, landlords/owners and co-workers in a manner that is courteous and professional; Answers both resident and landlord questions, providing information on status of rent, damage claims, property inspections, provisions of the lease and contract, program regulations, Housing Authority policies, and procedures, etc.
- Returns calls to participants and landlords within two business days.
- Routes information received through the mail, fax and electronic mail to the appropriate Housing Choice Voucher Program Staff member.
- Recognized within the agencies newsletter publication for providing exceptional customer service to both internal and external clients.
Experience
0-2 Years
Level
Entry Level
Education
B.S.
Client Services Representative Resume
Summary : Responsible Server, proficient in sales, and meeting guest expectations. Core competencies include customer service, organization, and problem solving as well as excellent communication and time management skills. Tasks are completed accurately and efficiently.
Skills : Cogent, 7zip, Accurint, MNCIS and CCAP, Microsoft Office, Client Secured Websites.
Description :
- Establish and maintain working relationships with company agents, underwriters and outside vendors.
- Provide exceptional customer service to internal and external customers.
- Manage a large caseload of life insurance, long-term-care, annuity and disability applications from data-entry to policy placement.
- Assist in the placement of $100,000-plus in weekly premiums.
- Contact agents with daily status reports on their pending applications.
- Communicate with underwriters to ensure requested requirements are met in a timely manner.
- Process daily accounts receivables for the regional office.
- Compile reports for management on a weekly and monthly basis.
Experience
10+ Years
Level
Senior
Education
Diploma
Jr. Customer Services Representative Resume
Headline : Currently looking for a full time position in an environment that offers a great challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.
Skills : Microsoft Office.
Description :
- Responsible to provide support for all the company employees in the Northwestern Area and the Legal Department for a janitorial company.
- Verify that all the contracts and additional required documentation of new employees and contractors are submitted correctly in order to add their information in the Master Employee File in Winteam.
- Provide employees number and make sure that they start clocking in the system.
- Process all the hours of the employees and salaries of the contractor in the Database in order to process the payroll.
- Verify that all the Theaters Inspection Reprots are submitted in a monthly basis and report if we receive and non satisfactory grade.
- Help the legal department in special project related to employee lawsuits and helping translate all the documents in Spanish.
- Make sure that all the documentation is loaded in the system for safety and document control purposes.
Experience
5-7 Years
Level
Executive
Education
Industrial Engineering
Sales And Customer Services Representative Resume
Objective : A results orientated customer service professional with extensive experience in customer relations. Excellent sales skills include thorough product knowledge and the ability to convey all pertinent facts to customers. Background encompasses the ability to establish and build positive, solid relationships with customers and all levels of management. Computer experience with both MAC and PC.
Skills : Sign Language, Clear Communication Skills, Knowledge about the Products.
Description :
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.Greet customers entering establishments.
- Maintain clean and orderly checkout areas.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answer customers' questions, and provide information on procedures or policies.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Compute and record totals of transactions.
Experience
0-2 Years
Level
Entry Level
Education
Associate Of Science
Customer Services Representative Resume
Objective : As an accomplished leader, I specialize in project management, fostering internal and external collaborations with the agency's mission, vision, and operational objectives. I am a tactical team builder of enhanced workforce structures, targeting staff development, and organizational augmentation. I have multiple years of professional experience and a proven record of achievement dealing with Program, Project and Property Management, as well as Business Administration concepts, practices, office procedures, and an excellent orientation specialist.
Skills : Speak Spanish fluently, MS word, MS excel, Data Entry.
Description :
- Reviewing sales and hours forecasts with Store Manager for the time periods being scheduled.
- Editing associate schedules at the direction of the store management team.
- Producing and then reviewing proposed schedules with the Store Manager.
- Maintaining and ordering all new hires, coordinating new hire orientation and validating new hire I9 information.
- Manage logistics of instore workshops/clinics/community events including in store signing ordering materials.
- Monique Foster, Curriculum Vitae Application for Employment Drive execution and attend instore customer workshops, Work with the store manager to design and execute instore product excitement events and efforts to improve instore environment.
- Handled markdowns, floor sets, and store maintenance.
Experience
2-5 Years
Level
Executive
Education
Diploma
Customer Service Professional I Resume
Objective : Motivated individual with over 4 years' experience in customer services and sound communication skills. Recognized by management as a hands-on, proactive problem solver, with hard work ethics and great customer service skills. Skilled in the use of MS Office applications including, MS Word, MS Excel, MS PowerPoint, MS Access, and Internet Explorer, with a typing speed of 45 words per minute. Successfully received HS Diploma and currently enrolled at West Virginia University at Parkersburg.
Skills : Powerpoint, Microsoft office, Multi-Line Phone System.
Description :
- Received inquiries from customers from various sources (phone and email), answered questions and resolved individual problems.
- Prioritized customer needs, determined special requirements, and obtained required information and samples to open the project.
- Organized customer information by classifying and segmenting the customer, entered new or updated information into a database (Lotus, Oracle R12, Excel), etc., using the Customer Relationship Management (CRM) system.
- Provided support for non-technical customer requests, including questions/issues such as billing inquiries, service requests, and general information.
- Assembled all required reports and documents to be sent to the client in a complete package, measured and monitored customer satisfaction through customer satisfaction reviews, followed up on concerns, informed the customer of the certification, and closes the project.
- Actively participated in teams to continuously improve and drive quality into service to the customer.
- Manpower Associate Appreciation Award for demonstrating continued commitment to excellence and success.
Experience
0-2 Years
Level
Entry Level
Education
MBA
Customer Service Professional Resume
Summary : To obtain a challenging and rewarding position with a company that requires strong communication and organizational skills to utilize my experience, dedication and integrity in an Office Manager/Administrative Assistant role.
Skills : Microsoft Office, Management.
Description :
- Assisted customers with store and product complaints.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Processed confidential tax form information.
- Maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Processed credit card transactions during the checkout process.
- Greeted all clients in a courteous and professional manner.
- Responded to all customer inquiries in a timely manner.
Experience
7-10 Years
Level
Management
Education
GED
Lead Customer Solutions Representative Resume
Headline : Social Media experience Training in Cinematography, Video Editing, and Production Design. Seeking to apply strong interpersonal and production skills to benefit organization through innovation.
Skills : Adobe Premier CS6, Final Cut Pro, Social Media Marketing.
Description :
- Provided excellent service to all customers entering the center.
- Educated customers on services available and identify community resources to assist with customer needs.
- Assisted customers registering on WorkInTexas.Com and ensure an application is properly completed to and obtain the best job-matching results.
- Interviewed customers to record and assess employment information to determine customer needs, run job matches, and make quality referrals.
- Worked closely with the Business Solutions Unit to assist with employer needs.
- Monitored companies' Social Media accounts. Facilitate UI, General Orientations, and Job Readiness Club.
- Conducted searches to find needed information, using the housing database and sources such as the Internet.
Experience
5-7 Years
Level
Executive
Education
Theatre Box Office Assistant
Customer Solutions Representative Resume
Summary : Experienced and accomplished Customer Service Specialist with familiarity looking to implement prior job skills, personal observations, as well as outreach experience into serving our community.
Skills : Technical Skills, MS-Excel.
Description :
- Executed and administered credit programs and collection procedures.
- Assisted with taking payment to apply to invoices.
- Demonstrated general math skills to assist with everyday inventory reports.
- Helped manage road salt piles at different locations across the U.S as well as Canada.
- Handled freight and terminal payments when needed.
- Charged with Supply Chain Coordination as well as accounts payable.
- Experienced in SAP, Microsoft Office: Excel, Access, and Word.
Experience
10+ Years
Level
Management
Education
Business Management
