A Consumer Service Specialist normally handles technical issues relating to the product or services used by their company’s consumers. The job description entails processing complaints and issues, handling upgrades, returns, and providing technical assistance. A well-written Consumer Service Specialist Resume mentions the following core duties and responsibilities – responding to consumer queries through email, live chat, phone, or social media platforms, escalating serious issues or complaints that are not properly equipped, identifying common problems, and escalating them to the management, maintaining a polite, and professional manner at all times, providing training to new consumer service agents, and staying aware of new products and services being introduced.
Those seeking this role must be able to denote on the resume such skills as – practical experience with help desk software, prior work experience in a consumer service role, sound judgment and excellent problem-solving skills, the ability to respond well even under pressure, and superb verbal and written communication skills. A degree in Communications, or Business may be advantageous.
Objective : To obtain gainful employment in which my skills and experience will benefit the company I work for. Interested in excelling and experiencing growth in any position I am given. A dependable and reliable person, with an eagerness to learn new things and to prosper to a higher level.
Skills : Drawing, Painting, Sculpting.
Description :
Resolved customer complaints via phone, email, and mail.
Used telephones to reach out to customers and verify account information.
Greeted customers warmly and ascertain problem or reason for calling.
Canceled or upgraded accounts.
Assisted with placement of orders, refunds, or exchanges.
Advised on company information.
Taken payment information and other pertinent information such as addresses and phone numbers.
Experience
2-5 Years
Level
Executive
Education
MS
Consumer Service Specialist Resume
Summary : Team-oriented service professional with over eight years of diverse industry knowledge experience. Confident self-motivated team player with excellent communication interpersonal skills. Tracking record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer satisfaction ratings.
Skills : All Microsoft Systems, CAS, VRU, VERINT.
Description :
Responsible for maintaining baby products for retailers such as, ( Babies R US, Boppy, Wal-Mart, Toys R US, and Baby Einstein).
Communicated with consumers by phone and email in a professional, courteous, and patient manner.
Responded to consumer inquires regarding product issues, features, and concerns.
Identified in meeting the needs of customers across the United States by: providing refunds for discontinued/ obsolete products, resolving/ explaining assembly issues/concerns, updating customers with newly manufactured products, and promoting the company's policy.
Assisted consumers with warranty support; provide check reimbursements, replacement parts, and replacement orders.
Responded to consumer voicemails and electronic mail messages within a designated time-frame.
Documented all consumer contacts in a detailed manner pertaining to consumer products, injuries, and provide resolution.
Experience
7-10 Years
Level
Management
Education
GED
Consumer Service Specialist Resume
Objective : Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. Resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
Skills : Microsoft Word, Excel, Office, PowerPoint, POS System, Data Entry, 50wpm, Clerical.
Description :
Assisted consumer troubleshooting their Moultrie products.
Placed orders via phone for consumers.
Checked inventory/confirmed inventory for products.
Updated consumers information in ACT system.
Checked system for fraud reviews and confirmed orders with consumers.
Sent/received game cameras and products via mail and email to and from consumers.
Used Clear Commerce for accounting information for credit card verifications and updates.
Experience
2-5 Years
Level
Junior
Education
MS
Consumer Service Specialist Resume
Summary : A passionate, reliable, and results oriented self-starter with over 20 years' experience with a diverse background in management, customer service, sales and client support. Dedicated to providing excellent customer service and making operational and procedural improvements. Strengths include interpersonal skills, time management skills, creative thinker, strong analytical skills as well as superior written and verbal communication skills.
Skills : Typing Speed 75-95 wpm, Microsoft Word, Microsoft Excel, eMedNY, e-MPIRE, Outlook, Customer Service, Attention To Details.
Description :
Determined customer needs Achieved notable successes in cost control, revenue generation and marketing effectiveness Increased revenue by maximizing out of warranty service calls.
Responsible for inputting payroll daily, scheduling vacation, personal, sick and or holiday time off.
Routed 40 plus technicians to meet customer commitments and maximize quality of service and productivity.
Received and scheduled requests for service via e-mail, phone and fax.
Followed up on parts availability and prioritize aged call to complete service commitments.
Advised manager of performance, attendance or other matters requiring attention.
Created incentive program to increase revenue in my zones.
Experience
10+ Years
Level
Senior
Education
MS
Consumer Service Specialist Resume
Objective : To obtain a new Consumer Service Specialist position utilizing exceptional customer service and secretarial skills in an environment conducive to mutual growth and development.
Skills : Microsoft Word, Excel, Medical Terminology, Communications, PBX.
Description :
Responsible to handle different type of customer request including but not limited to product information and benefits, product utilization assistance, warranty claims and parts sale.
Able to switch between English, French and Spanish when interacting with different customers (voice or e-mail).
Learned how to handle diverse challenging customer situations, listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Met my performance goals in speed and quality resulting in very positive performance evaluation.
Recognized for my organizational skills and my strong team spirit developed within the call center but also with manufacturing, supply chain and warehouse teams.
Developed a data sheet to help my team with product pricing, inventory and retailer information.
In charged of the Holiday Committee and Newsletter Committee for the Consumer Relations Department.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Consumer Service Specialist Resume
Summary : Responsible for Following up on leads generated by Kelly Blue Book and internal marketing, and also Searching online customer listings for profitable vehicles based on buying lists.
Skills : Legal Research, Management, Human Services, Crisis Counselling, Substance Abuse Counselling, Human Resources, Six Sigma, Typing, Administrative Duties, Data Entry.
Description :
Investigated consumer and merchant issues, multilevel tech support, case support, case processing, presentations, working in teams and individually to clear caseloads and meet deadlines.
Used This job requires computer skills and program usage as well as office etiquette.
Assisted with software updates on consumers' devices.
Searched, compiled, and prepared requests for data and reports from Excel.
Interacted with International Affiliates within Hong Kong, Australia, and United Kingdom on all consumer communications received.
Placed or canceled orders.
Answered questions about warranties or terms of sale.
Experience
7-10 Years
Level
Management
Education
MBA
Consumer Service Specialist Resume
Headline : Exceptional work that strives to use the knowledge gained through education and several positions to gain a challenging and rewarding position in which my skills and experience can be effectively utilized.
Skills : Microsoft Word, Managing Skills.
Description :
Worked hand in hand with up to 30 service technicians on the consumer industrial sector of GE to ensure all customer needs were met.
Utilized Service Power, SMC and CICS effectively to ensure the highest level of efficiency with the technician's routes and the customers call inquiries.
Quickly began dispatching zones after being hired.
Responsible for answering calls and resolving issues for current MCI customers.
Worked independently to resolve most issues.
Generated safety reports based off of injury or manufacture defects reported by consumers.
Responded to guest inquires via phone, email and social media.
Experience
5-7 Years
Level
Executive
Education
BS
Consumer Service Specialist Resume
Headline : To obtain a dynamic position as a Consumer Service Specialist in a strong, financially secure company, where I can utilize my acquired skills and experience to and help achieve important organizational goals and objectives.
Skills : Planning Skills, Customer Service.
Description :
Engaged with employers, employees and brokers via telephone about health insurance.
Answered inquiries regarding the Small Business Marketplace.
Operated multiple lines with a translator.
Set up health accounts for employers and employees through the New York State of Health database.
Placed outbound calls as needed for customer follow-up Respond to customer inquiries regarding products, services, rates, and account activity such as balances, account histories, stop payments, rates/yields, verification of funds, branch locations and hours Research customer requests for documentation including such as statement and check copies.
Coordinated the processing of correcting entries as necessary.
Provided customer support for electronic banking products.
Experience
5-7 Years
Level
Executive
Education
Business Management
Consumer Service Specialist Resume
Headline : As a Consumer Service Specialist, responsible for Designing, developing, and updating e-learning courseware for BlockFi products to align with the onboarding and ongoing training/enablement needs of our Client Success team, other internal teams, and clients.
Skills : Microsoft Office Programs, Planning Skills.
Description :
Received initial calls from consumers and transferred them to correct departments.
Answered inbound calls received via the toll-free and main Bank numbers.
Interacted with Technicians, Consumers, Customers, Consumer Service Managers and the call center daily with regards to managing a Technicians route.
Built and created efficient routes by right-sizing AM/PM, tightening up routes based on geography, and managing forced calls. Additionally, checking part calls to ensure they deliver in time for service.
Rescheduled customer calls.
Delivered friendly and engaging customer service to internal and external customers by telephone, and email.
Modeled friendly, enthusiastic customer service with an emphasis of taking care of the customer.
Experience
5-7 Years
Level
Executive
Education
MS
Consumer Service Specialist Resume
Objective : Responsible for Partnering with Marketing and Product organizations to develop modularized content that will serve the purpose of internal and external client training to create a crypto and BlockFi savvy community.
Skills : Microsoft Suites, Adobe Software, Spec Sheets.
Description :
Investigated customer inquiries and complaints as a customer service representative or responding to customer inquiries in a call center environment.
Developed public awareness or consumer education programs relating to utility matters including, but not limited to, presentations to consumers, consumer advocates, regulatory agency personnel, or utility industry representatives.
Conducted investigations involving energy, telecommunications, water, or cable service.
Designed survey instruments to measure and track customer satisfaction in utility industries, or analyzing and/or preparing reports on results of such surveys.
Conducted inspections or tests of energy or water meters or telecommunications devices.
Analyzed utility customer education programs and/or customer service performance.
Conducted in-person and telephone interviews and reviewing written submissions from utility customers for the purpose of initiating a complaint investigation against a utility service provider or responding to a customers question about their utility service, Department policies and programs, or NYS laws, rules and regulations regarding utility service.
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