Customer Care Professional Resume Samples

A Customer Care Professional attracts potential customers by providing high-level customer services such as answering product and service related queries, suggesting information about the company’s product and services and fulfilling customer’s needs. The other core tasks are mentioned in the Customer Care Professional Resume as follows – managing large amount of inbound calls, generating sales leads, identifying and assessing customer’s needs, building sustainable relationship with customers, providing valid and accurate information, handling complaints and issues of customers, processing customer accounts, filing documents, and ensuring timely resolution of issues.

Those interested in this customer service field must show the following abilities – strong phone handling skills, active listening skills, familiarity with CRM systems and practices; customer service orientation, ability to multitask, and a track record of over-achieving sales quota. A high school diploma or GED is mandatory. Additional education will be preferred.

Customer Care Professional Resume

Summary : Everest University Magna Cum Laude graduate seeking entry-level Paralegal position at a firm that is looking for a reliable and devoted employee. I am a hard working, responsible, quick learner who is a motivated self-starter and prides myself on the work done correctly. I have done family law forms previously and am a quick learner.

Skills : Word, Outlook.

Description :

    1. Fraud Analyst: Processed fraud claims, customer contact, achievement-driven and results oriented.
    2. Maintained quality control/satisfaction records.
    3. Customer Advocate Research Analyst: Analyzed customer issues and researched the best resolution for the customer and company.
    4. Proven ability to build relationships, negotiation and problem solving skills with clients/customers and team members.
    5. Credit Analyst: Assisted high value and prominent customers with extending credit, ensuring all customer needs are met within an acceptable time frame.
    6. Underwriting assistant; to allow customers to spend to meet their business/clients needs.
    7. Extending credit within the risk platform, to ensure all needs are met satisfactorily.
    8. Customer focused sales: Took high volume calls assisting customer/incoming calls, first point of contact.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma


Customer Care Professional/Web Admin Resume

Summary : Seeking a position in a company where I can provide dynamic customer service to patrons envrioment by focusing on their individual needs and requests. Highlights of Qualifications Teamwork and Leadership - Participated in Junior Recruiting Offers Training Program (JROTC) Customer Focus - 6+ years of Customer Service Experience in a Multitude of Environments Computer Savvy - Attended specialty courses in Operating systems and Office applications.

Skills : Administrative, Computer Skills, Customer Service.

Description :

    1. Work in a fast-paced, structured call center environment.
    2. Deliver extraordinary customer care by responding to questions concerning customer accounts.
    3. Grow and nurture customer relationships on each and every call that result in measurable card member value.
    4. Document necessary account information and offer solutions that benefit the customer.
    5. Maintain acceptable performance standards, including effectiveness, efficiency and quality.
    6. Promptly and accurately responding to phone calls from existing customers, making it easy for them to do business, recognizing their value, and solving any issues.
    7. Responsible for evaluating and analyzing account information and recommending tailored solutions to the card member, including relevant products, services and membership privileges.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science In Business Administration


Customer Care Professional/Inside Sales Rep Resume

Objective : More than seven years of professional customer service experience, skills. Over two years of management experience. Exemplify leadership qualities and professionalism. Extensive background in customer-oriented service operations and business development, including sales, operations, training, and quality. Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations.

Skills : Data Entry, Inventory Managment, Scheduling, Event Coordinating, Proficient in Microsoft Word and Excel.

Description :

    1. Support the client's strategy and critical success factors by providing answers that matter to their consumer.
    2. Strive to achieve customer satisfaction, primarily through handling contacts with customers while ensuring a high level of customer service.
    3. Attended and certified as a Subject Matter Expert and assisted the Training department with new hire classes.
    4. Conducted side by side sessions with new agents to assist with quality, customer service, and data entry methods and techniques.
    5. Provide immediate coaching and feedback to agent and supervisor.
    6. Review client reports to ensure timely submission of documentation following applicable standard operating procedures.
    7. Assisted with filing and updating necessary Business Continuity resources.
    8. Provided job function demonstrations for potential candidates.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Masters In School Counseling

Customer Care Professional/Collector Resume

Objective : Resourceful Customer Service Representative with more than 15 years experience consistently meeting and exceeding productivity goals seeking a P/T employment opportunity as a Team Member with a business who values a high level of professionalism, patience and efficiency while minimizing customer dissatisfaction and increasing customer loyalty.

Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft Powerpoint, Microsoft Access, Trainer, Customer Service, Data Entry.

Description :

    1. Worked in a fast-paced, structured call center environment.
    2. Delivered extraordinary customer care by responding to questions concerning customer accounts.
    3. Grew and nurtured customer relationships on each and every call that resulted in measurable card member value.
    4. Documented necessary account information and offered solutions that benefited the customer.
    5. Maintained an acceptable performance standard, including effectiveness, efficiency and quality.
    6. Promptly and accurately responded to phone calls from existing customers, making it easy for them to do business, recognized their value, and solved any issues.
    7. Responsible for evaluating and analyzing account information and recommending tailored solutions to the card member, including relevant products, services and membership privileges.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science In Business Administration

Customer Care Professional II Resume

Objective : Currently seeking a position in which I can utilize my previous customer service skills and upbeat attitude to obtain a challenging and rewarding career in customer service position. Very detail oriented and efficient.

Skills : Microsoft Office, Team work, self sufficient.

Description :

    1. Work with Help Desk coworkers, Account Managers and other teams within Catamaran to meet client's needs.
    2. Maintain a clear understanding of each client's policies, procedures and individual needs.
    3. Assist pharmacies and clients in resolving a variety of daily processing obstacles.
    4. Collect accurate information and documented unresolved issues.
    5. Fulfill any client requests that are faxed directly to the help desk.
    6. Maintain records of actions taken including documenting clients' calls in INFO call Tracking and modifications to records within the RxCLAIM system, and call tracking notes regarding pharmacy calls received.
    7. Perform daily functions as well as other projects and responsibilities assigned.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Health Information Technology

Customer Care Professional I Resume

Objective : I am seeking a position with a stable company with a good reputation to begin my career. It would be ideal to be with a company with advancements opportunities so that I may create a better life for myself and my son. MAJOR ACCOMPLISHMENTS While in college I was able to maintain a 3.8 GPA making the Presidents List and thus being able to join the National Technical Honor Society.

Skills : Writing, Editing, Conducting Informational Slideshows, And Experience In Customer Support.

Description :

    1. Attracting potential customers by answering product and service questions; suggesting information about other products and services.
    2. Opening customer accounts by recording account information.
    3. Maintaining customer records by updating account information.
    4. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    5. Maintaining financial accounts by processing customer adjustments.
    6. Recommending potential products or services to management by collecting customer information and analyzing customer needs.
    7. Preparing product or service reports by collecting and analyzing customer information.
    8. Contributing to team effort by accomplishing related results as needed.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma in Medical

Customer Care Professional/United Health Group Resume

Objective : My Objective is to obtain a career with a company that provides professional growth, leadership and advancement opportunities.

Skills : Microsoft Office 2010, Quickbooks Pro.

Description :

    1. Updated and inspected accounts for directory publishing and contacted customers to clarify listing information.
    2. Reviewed new Customer Care Representatives work for order quality.
    3. Researched accounts for correct pricing plans, address conflicts for phone in internet services, past due accounts and notified customers of collectible write-off balances.
    4. Received, researched, and processed orders for new customers.
    5. Verified credit class, created new accounts and posted required deposits to new accounts.
    6. Advised customers regarding service, products types, and provided needed information for future customer service assistance related to internet and phone services.
    7. Escalated customer concerns and issues to team leads and supervisors when appropriate and accounts needing special attention.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Platinum Customer Care Professional Resume

Objective : Over this time, I have done various customer service and tech support for a variety of clients (Compuserve, Sbc yahoo DSL support, AT&T cellphone billing) Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Skills : Working knowledge of Microsoft Office, Knowledge of.

Description :

    1. United Healthcare Customer Service Responsible for all customer inquiries and questions, follow up to customer inquiries by taking specific action in a timely manner.
    2. Assist customer with correct pricing information.
    3. Provide billing information and collect payment.
    4. Provide excellent customer service at all times.
    5. Appropriately communicate with upset customers to resolve their inquiries.
    6. Troubleshoot equipment and system problems.
    7. Send customer letters and other account correspondence.
    8. Enter data from customers into various software programs.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School Diploma In Marketing And Basic Accounting

Customer Care Professional/Billing Specialist Resume

Objective : Over 10 years of experience in various customer-facing industries such as sales, collections, and retention with demonstrated ability to work on multiple projects simultaneously and adhere to timelines while providing an excellent customer experience in every interaction Detailed-oriented, skilled customer service professional with success in client relations, problem resolution, project management, and data entry.

Skills : Microsoft Office.

Description :

    1. Provide impeccable customer service to external and internal customers.
    2. Identify and work to complete failed provisioning orders in a timely manner.
    3. Find resolution with jeopardized Digital Phone Orders.
    4. Proactively work a daily truck roll to ensure orders in processing or invalid state are ready before a customer's scheduled appointment.
    5. Participate and contribute in PAC Focus Groups to assist in creating a new and easier way to work Digital Phone Invalid orders.
    6. Answer inbound calls request to assist Field Groups in resolving BCP issues.
    7. Utilize knowledge and understanding of all business products in a growing product environment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Cosmetology

Customer Care Professional I Resume

Objective : Resourceful, intelligent and skilled worker seeks to secure employment in a fast-paced, rewarding environment, utilizing all applicable office skills and training to add to the success of the company chosen.

Skills : High customer service standards, Dedicated to process improvement, Conflict resolution profiency, Strong problem solving ability, Proficient with Microsoft Office Suite, Telecommunications knowledge.

Description :

    1. Answers members questions regarding premiums Assists members with claim information Takes EFT payments by phone from members Completes customer's transactional requests as provided by caller.
    2. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative.
    3. Listens to customer issues or questions showing interest, compassion and displaying empathy for the caller's situation.
    4. Verifies coverage for customers or verify that policy changes were made and provide proof of insurance documents to customers.
    5. Evaluated information from both oral and written sources, including pharmaceutical references Remains current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tools.
    6. Acknowledges and directs customer's requests for additional products or services to appropriate licensed representatives.
    7. Ensures facilitation of first call resolution and customer satisfaction on all transactions.
    8. Handles requests regarding customer documentation and able to clearly explain those to include any follow up on our customer's part.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Intro To Law & Ethics

Lead Customer Care Professional Resume

Headline : Looking for opportunities in an Engineering / Manufacturing / Design environment LOCATIONS DESIRED: Will consider any position anywhere in the United States.

Skills : Excel, Word, Powerpoint, Email, Social Media, Chat, Windows 7, 8, and 10, Research, Critique, Algebra, English, Customer Care.

Description :

    1. Assisted customers in the OPEN Small Business Network by resolving customer issues while simultaneously attending to other needs.
    2. Interacted positively with co-workers and provided effective and timely resolution of a range of customer inquiries.
    3. Excellent written and oral communication skills, with an eye for detail.
    4. Productive in a high volume environment and handled angry customers.
    5. Knowledge of computer systems, excellent problem solving skills, and 10 key data processing skills.
    6. Ability to enter data accurately and efficiently into appropriate data systems.
    7. Team player with superb time management skills and recognized as a results-oriented and solution-focused individual.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Master Of Business Administration In Marketing

Customer Care Professional/Team Leader Resume

Objective : To work in an environment where team spirit is one of the goals that a company stands behind and represents in order to build both a moral and stable foundation for its employees so that they may better service their clients. Doing so in a clerical or customer service position while utilizing my experience in the government agency and private sector with interest in training, handling and resolving customers' inquiries.

Skills : Cashier, Customer Service, Direct Sales, General Office Clerical, Retail Sales, Home Health, Light Industrial.

Description :

    1. Answering incoming calls regarding customer accounts with the intention of clearing up any misconceptions concerning the terms of their accounts.
    2. Collecting and posting payments as necessary.
    3. Determining whether or not charging privileges need to be reinstated and directing the customer to the correct direction in order to start the necessary steps of reinstating those privileges.
    4. Assisting with the training and development of new employees.
    5. Received numerous "Excellent" ratings from customer surveys in regards to my service performed while assisting them with their accounts.
    6. Responding to customer inquiries and following up with customers when necessary.
    7. Keeping up-to-date on ever changing policies and procedures within the company.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
License In Licensed Property And Casualty Insurance Agent

Sr. Customer Care Professional Resume

Headline : Accomplished professional with strong leadership skills and attention to details, Experienced with a blend of experience in medical billing, coding, claims, benefits, residential and remediation underwriting, credit analysis and, mortgage consulting.

Skills : Extensive AS400 Knowledge And Experience, Typing Speed 50+ Wpm, Microsoft Office, SAP, Salesforce.

Description :

    1. Answer incoming calls from small business owners regarding credit card account balance(s).
    2. Consult with business owners about presently held products and suggested new/additional products.
    3. Receive payments on card accounts and set up future payments.
    4. Perform routine maintenance on card accounts.
    5. Perform billing inquiries, dispute/re-dispute account charges per card member request.
    6. Reroute calls to appropriate department as needed.
    7. Maintained current knowledge and attained new knowledge of products, policies and procedures by performing mandatory and proactive learning modules.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
PSYCHOLOGY

Customer Care Professional III Resume

Summary : Seasoned Customer Service Professional with more than 27 years of experience in fast-paced professional office and call center environment. I consider myself a responsible, creative, with initiative and punctuality, I accept with pleasure the challenges and goals that your organization could assign me, with good handle of the interpersonal relationships, ability to work in teams, ability to work under high pressure, so as to solve problems efficiently and achieve the goals set by the company and my work group.

Skills : Customer Service, Microsoft Offie, Telephone Skills.

Description :

    1. Arrange for debt repayment or establish repayment schedules, based on company needs and customers' financial ability.
    2. Locate and notify customers of delinquent accounts by telephone in a fast paced goal oriented collections environment.
    3. Advise customers of necessary actions and strategies for debt repayment.
    4. Answer customer questions regarding problems with their accounts.
    5. Record information about financial status of customers and status of collection efforts.
    6. Negotiate credit extensions to enable use of credit card when necessary Persuade customers to pay amounts due on credit accounts.
    7. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    8. Reduce customer complaints Improve financial performance Increase cash flow Increase productivity.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma In Freshman

Customer Care Professional Resume

Summary : To secure a position with a well-established organization in a stable environment that will lead to a lasting relationship with the company. Ability Summary Ability to handle difficult customers with patience Ability to work in fast paced environment Ability to develop new skills required for any job or position that I enter into Keep accurate written records and well plan before start working Hardworking, punctual, detail-oriented, and quick-learner of new skills.

Skills : Customer Service Representative, Typing, Phones, Phones, Computer Skills, Computer Skills.

Description :

    1. Direct all activities necessary to resolve escalated customer issues with limited supervision.
    2. Answer inquiries that cover the full range of bank products and services.
    3. Interact with customers to address servicing questions including issues about payments, loan documents and terms, escrow, taxes and insurance.
    4. Listen and resolve customer questions, while reviewing multiple computer systems.
    5. Offer other Chase products or services to meet the customer's needs.
    6. Maintain high customer satisfaction and quality scores while meeting efficiency goals and strict schedule and attendance guidelines.
    7. Responsible for understanding the firm's mortgage servicing policies as well as legal compliance regulations.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
High School Diploma In General Studies