Customer Manager Resume Samples

A Customer Manager leads and motivates the team of staff and ensures they are provided the best customer service possible. While the duties vary from company to company, the core task of satisfying the customers remains universally the same. Other important duties are listed on the Customer Manager Resume as – helping to foster good customer relations; recruiting staff and doing appraisals; arranging staff meetings; training and development; handing queries and complaints; sorting security issues; undertaking financial responsibilities, and arranging promotional events.

To qualify for this role, the job applicant should have proven work experience in the customer service position, with strong knowledge of the latest trends and techniques. Besides, the ability to communicate well, demonstrate strong leadership skills, and have a good understanding of management principles and techniques is also needed. Those with a Master’s degree in business administration qualify for this role.

Customer Manager Resume example

Customer Manager Resume

Headline : As a Customer Manager, responsible for Preparing for customer inquiries by studying products and services, Understanding customer requirements so as to provide appropriate clarifications and solutions.

Skills : Retail Management, Customer Service, Training And Development, Hiring Inventory Management, Microsoft Office, Merchandising Scheduling.

Description :

    1. Managed key account relationships and ensuring customer satisfaction for pharmaceutical/biotech clients.
    2. Acted as subject matter expert (SME) for solutions offered to clients including reimbursement programs, patient assistance programs (PAP), copay program (medical & claims processing), and vendor management.
    3. Acted as an extension of the pharmaceutical/biotech sales team to aid in the understanding and importance of utilizing the specific product offered.
    4. Provided leadership to internal cross-functional teams, striving to meet project deliverables and timelines.
    5. Implemented industry best practices, policies, and procedures in the contact center.
    6. Responsible for managing a project budget and monitoring project costs.
    7. Responsible for billing reconciliation and cellular feature activation and deactivation.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED


Customer Manager Resume

Objective : Customer Manager with 2 years of experience in Participating in regular customer outreach and acquire feedback to gain valuable information on strategies and performance, Diagnosing and resolving both simple and complex issues.

Skills : Leadership, Management, Financial Management.

Description :

    1. Responsible for maintaining and building growth in sales through phone calls and attending professional conferences.
    2. Advised and trained Doctors and clinic staff on new products and technology through webinars, phone training, and in-clinic seminars.
    3. Maintained sales logs and built an excel spreadsheet for current contacts and prospects, worked with clinics to resolve customer complaints and overdue invoices.
    4. Maintained and improved computerized customer sales records, reviewed printed materials for errors, and assisted in designing advertising and promotional material.
    5. Attended promotional tradeshows, managed booths, and met with current and prospective customers.
    6. Designed, developed, and operationalized the assessment of inherent risk, controls, and residual risk for high-risk lines of business including Money Service Businesses (MSB). 
    7. Conducted ongoing review of business practices, policies, and procedures to ensure that business activities conform to sound practices consistent with the Company's defined risk appetite. 
                                Years of Experience
                                Experience
                                2-5 Years
                                Experience Level
                                Level
                                Entry Level
                                Education
                                Education
                                High School Diploma


                                Customer Manager Resume

                                Objective : Customer Manager with 5 years of experience in Taking ownership of customer issues and follow problems to resolution, Communicating effectively and collaborating with individuals/teams to ensure customer success, and also Participating in special projects and performs additional duties as required.

                                Skills : Treasurer, Customer Service, Communication Skills.

                                Description :

                                  1. Captured all Service and Business Associate Agreements.
                                  2. Acted as Side-by-side with Project and Product Managers on Pilot.
                                  3. Directed liaison with pharmaceutical customers and web developers.
                                  4. Gathered statistics and reported program metrics, dashboards, and pilot timelines.
                                  5. Responsible for managing current non-automotive accounts managers accounting for over $50M USD annual revenue.
                                  6. Responsible for maintaining order in the midst of rigorous multitasking while providing excellent customer service, Analyzing sales to find current.
                                  7. Trained new employees who perform territory retail sales.
                                Years of Experience
                                Experience
                                2-5 Years
                                Experience Level
                                Level
                                Executive
                                Education
                                Education
                                BS

                                Customer Manager Resume

                                Objective : Customer Manager with 3 years of experience in Creating and coaching to a customer-focused environment, Researching and assisting in resolving complex customer issues, and also Using insights into customer needs to recommend solutions to business problems.

                                Skills : Microsoft Office, Developing Skills, Managing Skills.

                                Description :

                                  1. Provided professional advice for customers concerning financial products and private consulting.
                                  2. Developed an understanding of the loan procedure flow, risk control.
                                  3. Participated in about 20 company visitings and contract signings.
                                  4. Compared to the results from two models and graphed results in MATLAB.
                                  5. Determined appropriate GARCH model which is GARCH(2,1) and then got the parameters, used this model to forecast 1-month prices in the future.
                                  6. Managed employees, resolved situations, waited on customers, trained employees.
                                  7. Managed professional employees and/or supervisors.
                                  Years of Experience
                                  Experience
                                  2-5 Years
                                  Experience Level
                                  Level
                                  Executive
                                  Education
                                  Education
                                  MS

                                  Customer Manager Resume

                                  Objective : As a Customer Manager, responsible for Professionally representing our clients throughout the face to face interactions, Building rapport, and obtain new customers using dynamic product presentations.

                                  Skills : Developing Skills, Organizational Skills, Communication Skills.

                                  Description :

                                    1. Provided representation for manufacturer clients, driving sales volume, distribution growth, and plan.
                                    2. Developed and executed annual volume and trade spend plans.
                                    3. Improved sales by securing new item authorizations points of new distribution.
                                    4. Reorganized territory, prioritized accounts, and added seven account calls per month, maximizing call frequency and efficiency, transferred underperforming accounts to other business units.
                                    5. Demonstrated superior organization, multi-tasking, and communication skills necessitating minimal supervision.
                                    6. Developed an order tracking system to measure order frequency and monitor item distribution.
                                    7. Defined key risk indicators (KRI) to identify out of tolerance risk. 
                                  Years of Experience
                                  Experience
                                  2-5 Years
                                  Experience Level
                                  Level
                                  Executive
                                  Education
                                  Education
                                  GED

                                  Customer Manager Resume

                                  Headline : Customer Manager with 6 years of experience in Analyzing and preparing reports for management on team goal achievement, workflow, productivity, and performance,  Developing ongoing relationships with managers of key areas to ensure quality service is being delivered to our customers.

                                  Skills : Microsoft Office, Administrative Skills, Developing Skills.

                                  Description :

                                    1. Responsible for tracking on-time delivery of customer shipments.
                                    2. Communicated late loads and delays to the Standard Operation Procedure (SOP) and re-code the loads as necessary.
                                    3. Determined and coordinated new or early appointments if, when, and where possible when requested by driver or due to driver failure or Hours of Service (HOS) issues.
                                    4. Answered inbound customer and driver calls.
                                    5. Responsible for receiving and sending over 100 e-mails daily.
                                    6. Used AS400, Microsoft Excel, Outlook, Internet Explorer, and several customer systems on a daily basis.
                                    7. Developed and applied controls, and oversaw management of relationships.
                                  Years of Experience
                                  Experience
                                  5-7 Years
                                  Experience Level
                                  Level
                                  Executive
                                  Education
                                  Education
                                  High School Diploma

                                  Customer Manager Resume

                                  Headline : Customer Manager with 7 years of experience in Monitoring competitive performance, market trends, and customer changes, which lead to recommendations for new merchandising. Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.

                                  Skills : Coordinating Skills, Customer Service, Organizational Skills.

                                  Description :

                                    1. Prepared bank deposits, answered phones, maintained appointment schedules, and general office duties.
                                    2. Created newsletters, proofread all ads; and worked as Customer Manager keeping all contact and customer information up to date.
                                    3. Built relationships with business partners to develop and implemented applicable qualitative and quantitative risk management tools and processes. 
                                    4. Coordinated with various risk partners in the development and enhancement of controls and monitoring to maximize the effectiveness of Risk Management while minimizing disruption to the business.
                                    5. Ensured the business is proactively utilizing process risk analysis techniques to identify risks for products, processes, and projects. 
                                    6. Provided expert advice to the business in terms of ensuring the Internal Controls risk framework is effectively implemented within the business as aligned to Basel framework and industry best-practice.
                                    7. Oversaw the development of processes, controls, and metrics that ensure successful BSA/AML/OFAC risk identification and mitigation. 
                                  Years of Experience
                                  Experience
                                  5-7 Years
                                  Experience Level
                                  Level
                                  Senior
                                  Education
                                  Education
                                  MS

                                  Customer Manager Resume

                                  Headline : Seeking a Customer Manager, responsible for Ensuring contract clarification and compliance by both parties, Providing overall project direction and priority to the Customer-focused operations teams, Interfacing with consulting partner organizations.

                                  Skills : Microsoft Office, Customer Care, Sales, Phone Etiquette, Multi-Tasking.

                                  Description :

                                    1. Responsible for quoting, purchasing, and customer relations.
                                    2. Purchased all the raw materials for all the customer orders.
                                    3. Responsible for quoting small and large projects.
                                    4. Provided support for the shop floor personnel, answer questions, and to give a guide to the shop personnel.
                                    5. Assisted the business in developing effective risk monitoring mechanisms such as mitigating controls, Key Risk Indicators (KRI), and control sample testing.
                                    6. Developed and implemented tailored training to the lines of business on a periodic schedule to ensure awareness.
                                    7. Ensured training leverages industry resources and internal processes for a comprehensive understanding of the risk-based on regulations and potential gaps within processes.
                                  Years of Experience
                                  Experience
                                  5-7 Years
                                  Experience Level
                                  Level
                                  Executive
                                  Education
                                  Education
                                  G.E.D

                                  Customer Manager Resume

                                  Summary : Customer Manager with 8 years of experience in Personally calling on all decision-makers at the customer level to sell business plans, programs, and concepts that improve long-term business results, Pro-actively sharing customer and principal information with other team members to build organizational capacity.

                                  Skills : Inventory Management, Warehouse Management, Mail Delivery, Security.

                                  Description :

                                    1. Oversaw the daily stock inventory and made adjustments to the availability of the daily product based upon demand.
                                    2. Monitored the shop inventory and placed orders for supplies when needed.
                                    3. Received incoming deliveries and processed them into the employer database.
                                    4. Maintained files, logs, invoice records, purchase orders, and other related records.
                                    5. Completed and submitted daily and monthly inventory reports.
                                    6. Maintained employer's equipment and submitted repair requests when needed. 
                                    7. Taught customer classroom education, supported helpline assistance, and production problem resolution.
                                  Years of Experience
                                  Experience
                                  7-10 Years
                                  Experience Level
                                  Level
                                  Management
                                  Education
                                  Education
                                  BS

                                  Customer Manager Resume

                                  Objective : As a Customer Manager, responsible for Delivering principals' objectives to include volume and sales fundamentals (merchandising, assortment, pricing, and shelving) goals at the assigned customers at the lowest cost, Developing a Customer Business Plan that delivered Kraft Food Group's business priorities.

                                  Skills : MS Office, Organizational Skills, Customer Service.

                                  Description :

                                    1. Responsible for the hiring and training of every sales associate.
                                    2. Developed a new training program for the onboarding of new sales associates and the program was adopted by the general managers in the district.
                                    3. Designed enhanced due diligence requirements and onsite visitation using a risk-based approach. 
                                    4. Served as a matrixed leader for monitoring of the high-risk businesses, coordinates and communicated with the external high-risk entities, and escalates relationship concerns to senior management.
                                    5. Scheduled on-site visitation in accordance with approved governance, to ensure risk is managed and mitigated appropriately. 
                                    6. Defined red flags or triggers for periodic review indicative of heightened risk.
                                    7. Experienced in a customer-facing role, with excellent verbal and written communication skills.
                                  Years of Experience
                                  Experience
                                  2-5 Years
                                  Experience Level
                                  Level
                                  Junior
                                  Education
                                  Education
                                  BA