Customer Service Assistant Manager Resume
Headline : Motivated administrative professional seeking a position in a challenging environment. Over 10 years experience successfully providing administrative and customer service to the operational department.
Skills : Microsoft Office, Customer Service.
Description :
- Customer service focus while processing complex transactions and performing extensive research to resolve customer complaints.
- Coordinated daily calendar, managed correspondence for Store Manager.
- Implemented training course for new recruits - speeding profitability.
- Boosted cash flow and maximized profits through a decrease in inventory on hand in response to vendor policies.
- Support management with metrics tracking and reporting sales and proposal activities.
- Conducted performance evaluations on each employee.
- Verified cash handling and paperwork management through surprise audits.
Experience
5-7 Years
Level
Executive
Education
Associate In Science
Sr. Customer Service Assistant Manager Resume
Summary : Obtain a position where can maximize Customer Service Management skill along with applying business administration, organizational, communication, and leadership skills, as well as continue with Sales and Call Center Specialist experience.
Skills : Customer Service, Training, Money Handling, Management.
Description :
- Responsible for accurate estimates on residential, commercial and auto glass.
- Involved daily in growing the branch through sales and appropriate job scheduling.
- Maintained daily financials, cash register, petty cash and also prepared bank deposits and reconciled account to ensure accuracy.
- Ensured appropriate logistics and equipment were in place at different job sites.
- Responsible for purchasing of all needed supplies for the branch.
- Problem solve on customer complaints and warranty work.
- In charge of inventory management and monthly expenditures.
Experience
10+ Years
Level
Senior
Education
Vocational
Jr. Customer Service Assistant Manager Resume
Objective : Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Client Relations, Product Sales and Customer Needs Assessment.
Skills : Oracle, Software Implementation, Team Development, Team Management, Inside Sales, Microsoft Office.
Description :
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Inventory stock and reorder when inventory drops to a specified level.
- Monitor loan and sales activities to ensure that customers receive satisfactory service and quality goods.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Supervise others and provide on-the-job training.
- Process merchandise returns and exchanges.
- Order a supply of cash to meet daily needs.
Experience
2-5 Years
Level
Junior
Education
Diploma
Customer Service Assistant Manager III Resume
Summary : Customer Service Assistant Manager to train with our Customer Relations team and assist with overseeing campaign implementation, customer relationships, and the development of new hires.
Skills : Ecosys Stature Oracle.
Description :
- Added new program codes to commission reports to insure proper commission rate paid for program.
- Assisted in hiring/terminating/reviewing the Customer Service team.
- Developed new training programs for Customer Service team.
- Worked with credit department to insure all requests were being processed to guarantee customer satisfaction.
- Handled high profile customers, investor accounts.
- Verified proper pricing and approvals on all discounted orders.
- Monitor accounts to identify early indications of customer dissatisfaction.
Experience
7-10 Years
Level
Management
Education
Customer Service
Customer Service Assistant Manager II Resume
Objective : Innovative Customer Service Manager with a good work ethic and a strong attention to detail. Familiar with financial record keeping. Desires an Accounting and or Customer Service Management Position in a general office setting.
Skills : Microsoft office experience, Customer Relations, Management, Record Keeping, Accounting.
Description :
- Responsible for ensuring that each customer receives the best service possible, and for assisting in the execution of all store initiatives that contribute to generating sales.
- Responding quickly and resourcefully to customer requests or concerns.
- Using suggestive selling techniques to increase sales.
- Giving information to customers about products.
- Up selling and making recommendations to customers.
- Serving multiple customers in a short period of time.
- Carrying out re-merchandising, display, price markdowns duties.
Experience
2-5 Years
Level
Junior
Education
Customer Service
Customer Service Assistant Manager I Resume
Objective : Manage work schedules to effectively maintain customer service standards and meet associates personal needs.
Skills : Money Handling, Extensive Customer Service Skills,Teamworking Skills,Scheduling Appointments, Answering Phones, Transferring Calls.
Description :
- Assisting customers and maintaining excellent customer service in a retail environment.
- Organizing work load to meet internal and external departmental deadlines.
- Prioritize and answer routine correspondences not requiring executive attention to ensure timely and accurate responses.
- Handled money as well as maintained appearance of work area.
- Made self readily available for customers who needed assistance.
- Scheduling as well as inventory and stocking.
- Excelled in customer service as well as plus selling products.
Experience
2-5 Years
Level
Junior
Education
Office Administration
Customer Service Assistant Manager/Supervisor Resume
Objective : To obtain a position whereby can best utilize education, creativity, and broad based Customer Service background.
Skills : Customer Service, Training, Money Handling, Management.
Description :
- Handle any customer complaints, and upset customers.
- Handle emails and paperwork pertaining to customer services and inner store workings.
- Find answers and solutions to the problems at hand.
- Show exemplary listening skills and relate to customers to further the customer experience.
- Multi-Tasking, and completing work quickly and with quality.
- Using teamwork to further customer experience for the best.
- Awarded the presidents award for top customer service for the year.
Experience
2-5 Years
Level
Junior
Education
Diploma
Customer Service Assistant Manager/Executive Resume
Objective : Seeking a challenging position in a progressive organization that offers opportunity for personal growth and professional advancement.
Skills : BLS certified, 40 hr hands on skill training for CNA, Effective professional communication skills, time management.
Description :
- Consist of answering multi line phone.
- Calling clients with in 24hrs of delivery to follow up on delivery and customer's experience.
- Created excel speed sheet with 24hr call back report.
- Emailed report daily to management team as well as Owners of company.
- Handled all customer service relayed question and opportunities.
- Researched clients extended warranty issues.
- Scheduled service appointments for clients.
- Assisted in will calls, receiving, scheduling deliveries and installation.
Experience
2-5 Years
Level
Executive
Education
GED
Lead Customer Service Assistant Manager Resume
Objective : Maintain solid communication in the department and throughout the organization. Follow all customer service department standard practices to ensure efficient operations.
Skills : Epic, Basic Computer Skills, Microsoft Office, Microsoft Excel, Account Management, CPR Certified, First Aid Certified, Healthcare.
Description :
- Investigate customer's problems and find solutions.
- Communicate with customers via phone, email, or letter.
- Hire, train, and terminate customer service agents.
- Compile and print reports on overall customer satisfaction.
- Analyze and troubleshoot complex problems Propose solutions or recommendations.
- Ability to express thoughts clearly, listen carefully and respond appropriately.
- Clear communication to reduce misinterpretations or misunderstandings.
Experience
2-5 Years
Level
Junior
Education
Biology
Customer Service Assistant Manager Resume
Summary : Experienced Customer Service and Mobile manager with a selling background. Currently an assistant manager within non- commission sales environment.
Skills : Customer Service, Customer Executive.
Description :
- Planned and prepared work schedules, assigning employees to specific tasks.
- Responsible for tracking and maintaining inventory.
- Coordinate daily sales activities while establishing quotas and goals.
- Participate in monthly management meetings as necessary to maintain sales goals.
- Participated in numerous vendor sponsored workshops.
- Customer Service and Sales over the phone.
- Scheduling customer appointments for service in store and over the phone.
Experience
10+ Years
Level
Senior
Education
Customer Service