Customer Service Assistant Manager Resume Samples

A Customer service assistant manager assists the customer service executives in overseeing all operations related to the customer service department. A refined Customer service Assistant Manager Resume highlights job description such as – assigning tasks to customer service workers, monitoring the employee performance, recommending best practices, handling customer complaints, training new recruits, ordering supplies for customer service department, assisting in all types of supervisory tasks of customer service department and tracking customer database or records periodically.

The most successful resumes for the post of Customer service assistant manager demonstrate skills such as experience in the customer service support, working knowledge of related tools and databases, strong communication skills, advanced troubleshooting skills and business acumen. Eligible candidates should have a degree at the least, as this job post provides on-the-job-training on the company’s products/services and on ways to handle complex customer support issues.

 

Customer Service Assistant Manager Resume example

Customer Service Assistant Manager Resume

Headline : Motivated administrative professional seeking a position in a challenging environment. Over 10 years experience successfully providing administrative and customer service to the operational department.

Skills : Microsoft Office, Customer Service.

Description :

    1. Customer service focus while processing complex transactions and performing extensive research to resolve customer complaints.
    2. Coordinated daily calendar, managed correspondence for Store Manager.
    3. Implemented training course for new recruits - speeding profitability.
    4. Boosted cash flow and maximized profits through a decrease in inventory on hand in response to vendor policies.
    5. Support management with metrics tracking and reporting sales and proposal activities.
    6. Conducted performance evaluations on each employee.
    7. Verified cash handling and paperwork management through surprise audits.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associate In Science


Sr. Customer Service Assistant Manager Resume

Summary : Obtain a position where can maximize Customer Service Management skill along with applying business administration, organizational, communication, and leadership skills, as well as continue with Sales and Call Center Specialist experience.

Skills : Customer Service, Training, Money Handling, Management.

Description :

    1. Responsible for accurate estimates on residential, commercial and auto glass.
    2. Involved daily in growing the branch through sales and appropriate job scheduling.
    3. Maintained daily financials, cash register, petty cash and also prepared bank deposits and reconciled account to ensure accuracy.
    4. Ensured appropriate logistics and equipment were in place at different job sites.
    5. Responsible for purchasing of all needed supplies for the branch.
    6. Problem solve on customer complaints and warranty work.
    7. In charge of inventory management and monthly expenditures.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Vocational


Jr. Customer Service Assistant Manager Resume

Objective : Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Client Relations, Product Sales and Customer Needs Assessment.

Skills : Oracle, Software Implementation, Team Development, Team Management, Inside Sales, Microsoft Office.

Description :

    1. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
    2. Inventory stock and reorder when inventory drops to a specified level.
    3. Monitor loan and sales activities to ensure that customers receive satisfactory service and quality goods.
    4. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
    5. Supervise others and provide on-the-job training.
    6. Process merchandise returns and exchanges.
    7. Order a supply of cash to meet daily needs.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Customer Service Assistant Manager III Resume

Summary : Customer Service Assistant Manager to train with our Customer Relations team and assist with overseeing campaign implementation, customer relationships, and the development of new hires.

Skills : Ecosys Stature Oracle.

Description :

    1. Added new program codes to commission reports to insure proper commission rate paid for program.
    2. Assisted in hiring/terminating/reviewing the Customer Service team.
    3. Developed new training programs for Customer Service team.
    4. Worked with credit department to insure all requests were being processed to guarantee customer satisfaction.
    5. Handled high profile customers, investor accounts.
    6. Verified proper pricing and approvals on all discounted orders.
    7. Monitor accounts to identify early indications of customer dissatisfaction.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Customer Service

Customer Service Assistant Manager II Resume

Objective : Innovative Customer Service Manager with a good work ethic and a strong attention to detail. Familiar with financial record keeping. Desires an Accounting and or Customer Service Management Position in a general office setting.

Skills : Microsoft office experience, Customer Relations, Management, Record Keeping, Accounting.

Description :

    1. Responsible for ensuring that each customer receives the best service possible, and for assisting in the execution of all store initiatives that contribute to generating sales.
    2. Responding quickly and resourcefully to customer requests or concerns.
    3. Using suggestive selling techniques to increase sales.
    4. Giving information to customers about products.
    5. Up selling and making recommendations to customers.
    6. Serving multiple customers in a short period of time.
    7. Carrying out re-merchandising, display, price markdowns duties.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Customer Service

Customer Service Assistant Manager I Resume

Objective : Manage work schedules to effectively maintain customer service standards and meet associates personal needs.

Skills : Money Handling, Extensive Customer Service Skills,Teamworking Skills,Scheduling Appointments, Answering Phones, Transferring Calls.

Description :

    1. Assisting customers and maintaining excellent customer service in a retail environment.
    2. Organizing work load to meet internal and external departmental deadlines.
    3. Prioritize and answer routine correspondences not requiring executive attention to ensure timely and accurate responses.
    4. Handled money as well as maintained appearance of work area.
    5. Made self readily available for customers who needed assistance.
    6. Scheduling as well as inventory and stocking.
    7. Excelled in customer service as well as plus selling products.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Office Administration

Customer Service Assistant Manager/Supervisor Resume

Objective : To obtain a position whereby can best utilize education, creativity, and broad based Customer Service background.

Skills : Customer Service, Training, Money Handling, Management.

Description :

    1. Handle any customer complaints, and upset customers.
    2. Handle emails and paperwork pertaining to customer services and inner store workings.
    3. Find answers and solutions to the problems at hand.
    4. Show exemplary listening skills and relate to customers to further the customer experience.
    5. Multi-Tasking, and completing work quickly and with quality.
    6. Using teamwork to further customer experience for the best.
    7. Awarded the presidents award for top customer service for the year.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Customer Service Assistant Manager/Executive Resume

Objective : Seeking a challenging position in a progressive organization that offers opportunity for personal growth and professional advancement.

Skills : BLS certified, 40 hr hands on skill training for CNA, Effective professional communication skills, time management.

Description :

    1. Consist of answering multi line phone.
    2. Calling clients with in 24hrs of delivery to follow up on delivery and customer's experience.
    3. Created excel speed sheet with 24hr call back report.
    4. Emailed report daily to management team as well as Owners of company.
    5. Handled all customer service relayed question and opportunities.
    6. Researched clients extended warranty issues.
    7. Scheduled service appointments for clients.
    8. Assisted in will calls, receiving, scheduling deliveries and installation.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
GED

Lead Customer Service Assistant Manager Resume

Objective : Maintain solid communication in the department and throughout the organization. Follow all customer service department standard practices to ensure efficient operations.

Skills : Epic, Basic Computer Skills, Microsoft Office, Microsoft Excel, Account Management, CPR Certified, First Aid Certified, Healthcare.

Description :

    1. Investigate customer's problems and find solutions.
    2. Communicate with customers via phone, email, or letter.
    3. Hire, train, and terminate customer service agents.
    4. Compile and print reports on overall customer satisfaction.
    5. Analyze and troubleshoot complex problems Propose solutions or recommendations.
    6. Ability to express thoughts clearly, listen carefully and respond appropriately.
    7. Clear communication to reduce misinterpretations or misunderstandings.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Biology

Customer Service Assistant Manager Resume

Summary : Experienced Customer Service and Mobile manager with a selling background. Currently an assistant manager within non- commission sales environment.

Skills : Customer Service, Customer Executive.

Description :

    1. Planned and prepared work schedules, assigning employees to specific tasks.
    2. Responsible for tracking and maintaining inventory.
    3. Coordinate daily sales activities while establishing quotas and goals.
    4. Participate in monthly management meetings as necessary to maintain sales goals.
    5. Participated in numerous vendor sponsored workshops.
    6. Customer Service and Sales over the phone.
    7. Scheduling customer appointments for service in store and over the phone.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Customer Service