Customer Service Assistant Manager Resume Samples

Description :

1. Customer service focus while processing complex transactions and performing extensive research to resolve customer complaints.
2. Coordinated daily calendar, managed correspondence for Store Manager.
3. Implemented training course for new recruits - speeding profitability.
4. Boosted cash flow and maximized profits through a decrease in inventory on hand in response to vendor policies.
5. Support management with metrics tracking and reporting sales and proposal activities.
6. Conducted performance evaluations on each employee.
7. Verified cash handling and paperwork management through surprise audits.

Experience

5-7 Years

Level

Executive

Education

Associate In Science

Description :

1. Responsible for accurate estimates on residential, commercial and auto glass.
2. Involved daily in growing the branch through sales and appropriate job scheduling.
3. Maintained daily financials, cash register, petty cash and also prepared bank deposits and reconciled account to ensure accuracy.
4. Ensured appropriate logistics and equipment were in place at different job sites.
5. Responsible for purchasing of all needed supplies for the branch.
6. Problem solve on customer complaints and warranty work.
7. In charge of inventory management and monthly expenditures.

Experience

10+ Years

Level

Senior

Education

Vocational

Description :

1. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
2. Inventory stock and reorder when inventory drops to a specified level.
3. Monitor loan and sales activities to ensure that customers receive satisfactory service and quality goods.
4. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
5. Supervise others and provide on-the-job training.
6. Process merchandise returns and exchanges.
7. Order a supply of cash to meet daily needs.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Added new program codes to commission reports to insure proper commission rate paid for program.
2. Assisted in hiring/terminating/reviewing the Customer Service team.
3. Developed new training programs for Customer Service team.
4. Worked with credit department to insure all requests were being processed to guarantee customer satisfaction.
5. Handled high profile customers, investor accounts.
6. Verified proper pricing and approvals on all discounted orders.
7. Monitor accounts to identify early indications of customer dissatisfaction.

Experience

7-10 Years

Level

Management

Education

Customer Service

Description :

1. Responsible for ensuring that each customer receives the best service possible, and for assisting in the execution of all store initiatives that contribute to generating sales.
2. Responding quickly and resourcefully to customer requests or concerns.
3. Using suggestive selling techniques to increase sales.
4. Giving information to customers about products.
5. Up selling and making recommendations to customers.
6. Serving multiple customers in a short period of time.
7. Carrying out re-merchandising, display, price markdowns duties.

Experience

2-5 Years

Level

Junior

Education

Customer Service

Description :

1. Assisting customers and maintaining excellent customer service in a retail environment.
2. Organizing work load to meet internal and external departmental deadlines.
3. Prioritize and answer routine correspondences not requiring executive attention to ensure timely and accurate responses.
4. Handled money as well as maintained appearance of work area.
5. Made self readily available for customers who needed assistance.
6. Scheduling as well as inventory and stocking.
7. Excelled in customer service as well as plus selling products.

Experience

2-5 Years

Level

Junior

Education

Office Administration

Description :

1. Handle any customer complaints, and upset customers.
2. Handle emails and paperwork pertaining to customer services and inner store workings.
3. Find answers and solutions to the problems at hand.
4. Show exemplary listening skills and relate to customers to further the customer experience.
5. Multi-Tasking, and completing work quickly and with quality.
6. Using teamwork to further customer experience for the best.
7. Awarded the presidents award for top customer service for the year.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Consist of answering multi line phone.
2. Calling clients with in 24hrs of delivery to follow up on delivery and customer's experience.
3. Created excel speed sheet with 24hr call back report.
4. Emailed report daily to management team as well as Owners of company.
5. Handled all customer service relayed question and opportunities.
6. Researched clients extended warranty issues.
7. Scheduled service appointments for clients.
8. Assisted in will calls, receiving, scheduling deliveries and installation.

Experience

2-5 Years

Level

Executive

Education

GED

Description :

1. Investigate customer's problems and find solutions.
2. Communicate with customers via phone, email, or letter.
3. Hire, train, and terminate customer service agents.
4. Compile and print reports on overall customer satisfaction.
5. Analyze and troubleshoot complex problems Propose solutions or recommendations.
6. Ability to express thoughts clearly, listen carefully and respond appropriately.
7. Clear communication to reduce misinterpretations or misunderstandings.

Experience

2-5 Years

Level

Junior

Education

Biology

Description :

1. Planned and prepared work schedules, assigning employees to specific tasks.
2. Responsible for tracking and maintaining inventory.
3. Coordinate daily sales activities while establishing quotas and goals.
4. Participate in monthly management meetings as necessary to maintain sales goals.
5. Participated in numerous vendor sponsored workshops.
6. Customer Service and Sales over the phone.
7. Scheduling customer appointments for service in store and over the phone.

Experience

10+ Years

Level

Senior

Education

Customer Service