Customer Service Leader Resume Samples

A Customer Service Leader will manage the employees’ team and handle the concerns and questions of the customers. To provide quality customer care and increase productivity, these Leaders perform the core duties mentioned on the Customer Service Leader Resumeresponding to inquires, maintaining positive relationship with customers, hiring and training staff, handling daily operations, boosting team morale, evaluating performance of employees, assisting management, implementing feedback, and drafting plans to increase productivity.

As the name suggests, these professionals should possess exceptional leadership skills. In addition, the following traits are required- great knowledge about the company’s product and services, loads of patience, the ability to build a strong relationship with customers, and knowledge of performance evaluation programs. Candidates are expected to have a high school diploma or GED. Possessing a fair amount of experience will be an added merit.

Customer Service Leader Resume

Objective : Qualified Cashier with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Friendly Sales Associate adept at working in diverse retail and customer service environments. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team.

Skills : Customer Service, Multi-Tasking, Answering Phones.

Description :

    1. Promoting customer goodwill by providing and role modeling high standards in customer service -Maintaining effective work schedules for front-end and service desk associates to meet business traffic needs while minimizing customer inconvenience.
    2. Handle cash pickups and change orders and log as required per standard practice -Verify all customer IDs presented and observe store and state policies pertaining to the sale of tobacco/alcoholic beverages.
    3. Provide customers and associates with refunds, over-rings and other transactions requiring approvals or overrides.
    4. Supervise and complete observations regarding the performance of all cashiers, baggers, and service desk associates and following up with feedback.
    5. Assigning fixed activities to front end and service center associates during idle periods.
    6. Minimizing excessive use of store supplies to attain departmental budget goals.
    7. Processing various types of POS transactions including cash, credit, debit, WIC vouchers, and EBT.
    8. Perform all duties of a cashier, bagger, and service desk associate, including handling cash, answering the phone and directing calls to the appropriate party, Western Union transactions, lottery sales, and other customer service tasks.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA In Psychology


International Customer Service Leader Resume

Objective : Customer Service Associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Areas of expertise include: Dedicated Team Player Refunds and Exchanges Performing Cash Audits Assisting Customers Neat and Organized with my work space Product Knowledge Cash Handling Accuracy Supervising Associates Assigning Breaks/Lunches Very Fast Paced.

Skills : Microsoft Office.

Description :

    1. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
    2. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
    3. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
    4. Determine charges for services requested, collect deposits or payments, or arrange for billing.
    5. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    6. Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
    7. Perform general office duties such as filing, answering telephones, and handling routine correspondence.
    8. Reconcile or note and report discrepancies found in records.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma


Customer Service Leader II Resume

Objective : To obtain a position as a team-player in a people-oriented organization where I can maximize my strong organizational skills and educational back ground to achieve corporate goals. Fully committed to providing the highest possible standards of customer service and support. Proven ability to train, supervise and motivate, and evaluate customer service representatives. Enjoy working directly with customers and the general public.

Skills : Microsoft Excel, Internet Research, Internet Research, Microsoft Outlook, Microsoft Powerpoint.

Description :

    1. Collected customer feedback and made process changes to exceed customer satisfaction goals.
    2. Provided accurate and appropriate information in response to customer inquiries.
    3. Made reasonable procedure exceptions to accommodate unusual customer requests.
    4. Addressed customer service inquiries in a timely and accurate fashion.
    5. Maintained up-to-date records at all times.
    6. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
    7. Documented process, assisted with the development of the call center's operations, providing cross-training on the new phone system to more than 15 staff members.
    8. Facilitated information flow between customer services, account management operations, quality assurance service representatives to increase service center profitability.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Sr. Customer Service Leader Resume

Objective : Providing the highest level of customer service Outgoing and efficient with the capacity of multi-tasking.

Skills : Customer Service, decision making/problem solving, communication, multi-tasking, task delegation/organization, teamwork/interpersonal, supervision/training, basic computer work.

Description :

    1. Delivered excellent customer service by greeting and assisting each customer.
    2. Addressed customer inquiries and resolved complaints.
    3. Stocked and restocked inventory when shipments were received.Completed weekly schedules according to payroll policies.
    4. Wrote order supply requests to replenish merchandise.
    5. Trained staff to deliver outstanding customer service.
    6. Answered customer questions and addressed problems and complaints in person and via phone.
    7. Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Offered exceptional customer service to differentiate and promote the company brand.
    8. Oversaw all daily operations of store locations.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Jr. Customer Service Leader Resume

Summary : To obtain a position as a team-player in a people-oriented organization where I can maximize my strong organizational skills and educational back ground to achieve corporate goals. Fully committed to providing the highest possible standards of customer service and support. Proven ability to train, supervise and motivate, and evaluate customer service representatives. Enjoy working directly with customers and the general public.

Skills : Assistant.

Description :

    1. Identified and made recommendation for process improvements.
    2. Oversaw the implementation of organizational policies and procedures.
    3. Monitored the performance of personnel to ensure a productive work environment.
    4. Motivated employees to achieve personal goals and consistently meet expected guidelines.
    5. Ensured workflow efficiencies, customer service excellence, and quality assurance.
    6. Built a teamwork environment that encouraged hard work and collaboration.
    7. Trained and motivated personnel in areas of customer service and cash handling Exercise a mature, diplomatic approach to resolving problematic issues; put customers at ease.
    8. Cultivate strong customer relations and client loyalty as a result of dedicated customer service.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Elementary Education

Customer Service Leader III Resume

Objective : Seeking a career that utilizes my skills and provides personal and professional growth within the company with possible advancements.

Skills : Microsoft Office, Communications, Bookkeeping, Customer Service, Management.

Description :

    1. Greeted customers entering the store to ascertain what each customer wanted or needed.
    2. Communicated with vendors regarding back order availability, future inventory and special orders.
    3. Scheduled weekly inventory pickups and deliveries with vendors.
    4. Bagged, boxed or gift-wrapped sold merchandise per customer's request.
    5. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    6. Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
    7. Maintained cleanliness and presentation of stock room and production floor.
    8. Operated a POS system to itemize and complete an average of number customer purchases.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Customer Service Leader II Resume

Objective : Hardworking employee who achieves high levels of customer satisfaction while always being focused and efficient with the job at hand. I am well organized, punctual and reliable with excellent customer service skills as well as being proficient with computers and have rapid 10-key data entry experience.

Skills : Customer Service Skills.

Description :

    1. Ensured lunches and other breaks were taken at appropriate times.
    2. Counted and audited cash drawers at the end of employee shifts.
    3. Handled the store's bank to provide new drawers for incoming employees to use.
    4. Answered phones politely according to company proceedures to answer any questions or customer disputes.
    5. Held meetings with employees to discuss work ethics and co-worker relations, including employee behavors and their preformance levels.
    6. Provided cashier duties when needed and providing customers with a carry out service for their convenience.
    7. Cashier Handled cash drawers accurately and efficiently, providing customers with a quick and pleasant transaction using a PoS system.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Master of Science

Customer Service Leader I Resume

Summary : Highly involved Preschool Teacher committed to a proactive and hands-on approach in assisting teaching staff. skills Infant and child CPR certification Self-motivated 45 Hours Completed Active listening Knowledge of behavioral disorders. Creative Summer camp counselor Organized Exceptional organizational skills. Detail-oriented Classroom management Dependable Nutrition knowledge Conflict resolution.

Skills : Management, replenishment, Relationship Management, Order Processing, Cross-Functional Team Leadership, Continuous Improvement, Customer Service, Customer Relations, Inventory Management, Cost Reduction, Budgeting, Distribution, Negotiation.

Description :

    1. Earned management trust by serving as key holder, responsibly opening and closing store.
    2. Politely assisted customers in person and via telephone.
    3. Communicated with vendors regarding back order availability, future inventory and special orders.
    4. Greeted customers entering the store to ascertain what each customer wanted or needed.
    5. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    6. Maintained cleanliness and presentation of stock room and production floor.
    7. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
    8. Designed displays to make the store experience interactive, engaging and reassuring.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Customer Service Leader/Supervisor Resume

Objective : To acquire a position, which will utilize my acquired abilities and skills and continue my professional and personal growth desires.

Skills : Dental Assistant.

Description :

    1. Worked 1st shift while working the 3rd Shift at Caroline Nursing -contract Managed the HR function in the areas of staffing and training.
    2. Placed orders to restock merchandise and handled receiving of products.
    3. Identified and made recommendation for process improvements.
    4. Oversaw the implementation of organizational policies and procedures.
    5. Monitored the performance of personnel to ensure a productive work environment.
    6. Motivated employees to achieve personal goals and to consistently meet expected quotas.
    7. Built a teamwork environment that encouraged hard work and collaboration.
    8. Ensured workflow efficiencies, customer service excellence, and quality assurance.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Nursing Assistant

Customer Service Leader Associate Resume

Headline : Qualified Cashier with 3 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Friendly Sales Associate adept at working in diverse retail and customer service environments. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team.

Skills : Word, Excel, and Power point.

Description :

    1. Consistently provided friendly guest service and heartfelt hospitality.
    2. Demonstrated integrity and honesty while interacting with guests, team members and managers.
    3. Greeted customers and provided excellent customer service.
    4. Followed food safety procedures according to company policies and health and sanitation regulations.
    5. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
    6. Greeted customers entering the store to ascertain what each customer wanted or needed.
    7. Politely assisted customers in person and via telephone.
    8. Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma

Customer Service Leader/Manager Resume

Objective : Highly qualified Customer Service Leader with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Microsoft Office, Management, Sales.

Description :

    1. Worked closely with branch manager to stay on target with branch's goals.
    2. Processed random cash drawer audits on tellers to assure drawer limits were being followed.
    3. Coached teller's on their job performance on a monthly basis to help build product knowledge.
    4. Made sure procedures and operations were being conducted to stay within audit guidelines.
    5. Held daily staff meetings to discuss sales/service gaps and/or customer service/promotions.
    6. Performed all duties as a CSR (customer service representative/teller).
    7. Assisted customer's in opening new checking, savings, CD's (certificate of deposit) and credit card/cash reserve accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
GED

Customer Service Leader Resume

Objective : Dynamic Computer Technician with background in imaging, printer installation, and general troubleshooting. Specializes in Apple computers and devices. Seeking challenging position with opportunities for expanding upon existing skill base.

Skills : Microsoft Office, Inventory Management, Microsoft Outlook, Customer Service, Training, Team Building.

Description :

    1. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
    2. Prevented store losses using awareness, attention to detail and integrity.
    3. Worked as a team member performing cashier duties, product assistance and cleaning.
    4. Maintained adequate cash supply in cash drawers in multiple checkout stations.
    5. Performed store opening and closing duties, including counting cash drawers and checking all equipment for proper functioning.
    6. Delegated tasks to team members to optimize productivity.
    7. Praised by management for being a fast and efficient worker, requiring little supervision.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Computer Science