Customer Service Leader Resume Samples

Description :

1. Promoting customer goodwill by providing and role modeling high standards in customer service -Maintaining effective work schedules for front-end and service desk associates to meet business traffic needs while minimizing customer inconvenience.
2. Handle cash pickups and change orders and log as required per standard practice -Verify all customer IDs presented and observe store and state policies pertaining to the sale of tobacco/alcoholic beverages.
3. Provide customers and associates with refunds, over-rings and other transactions requiring approvals or overrides.
4. Supervise and complete observations regarding the performance of all cashiers, baggers, and service desk associates and following up with feedback.
5. Assigning fixed activities to front end and service center associates during idle periods.
6. Minimizing excessive use of store supplies to attain departmental budget goals.
7. Processing various types of POS transactions including cash, credit, debit, WIC vouchers, and EBT.

Experience

2-5 Years

Level

Junior

Education

BA In Psychology

Description :

1. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
2. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
3. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
4. Determine charges for services requested, collect deposits or payments, or arrange for billing.
5. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
6. Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
7. Perform general office duties such as filing, answering telephones, and handling routine correspondence.
8. Reconcile or note and report discrepancies found in records.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Collected customer feedback and made process changes to exceed customer satisfaction goals.
2. Provided accurate and appropriate information in response to customer inquiries.
3. Made reasonable procedure exceptions to accommodate unusual customer requests.
4. Addressed customer service inquiries in a timely and accurate fashion.
5. Maintained up-to-date records at all times.
6. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
7. Documented process, assisted with the development of the call center's operations, providing cross-training on the new phone system to more than 15 staff members.
8. Facilitated information flow between customer services, account management operations, quality assurance service representatives to increase service center profitability.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Delivered excellent customer service by greeting and assisting each customer.
2. Addressed customer inquiries and resolved complaints.
3. Stocked and restocked inventory when shipments were received.
4. Completed weekly schedules according to payroll policies.
5. Wrote order supply requests to replenish merchandise.
6. Trained staff to deliver outstanding customer service.
7. Answered customer questions and addressed problems and complaints in person and via phone.
8. Oversaw all daily operations of store locations.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Identified and made recommendation for process improvements.
2. Oversaw the implementation of organizational policies and procedures.
3. Monitored the performance of personnel to ensure a productive work environment.
4. Motivated employees to achieve personal goals and consistently meet expected guidelines.
5. Ensured workflow efficiencies, customer service excellence, and quality assurance.
6. Built a teamwork environment that encouraged hard work and collaboration.
7. Cultivate strong customer relations and client loyalty as a result of dedicated customer service.

Experience

7-10 Years

Level

Management

Education

Elementary Education

Description :

1. Greeted customers entering the store to ascertain what each customer wanted or needed.
2. Communicated with vendors regarding back order availability, future inventory and special orders.
3. Scheduled weekly inventory pickups and deliveries with vendors.
4. Bagged, boxed or gift-wrapped sold merchandise per customer's request.
5. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
6. Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
7. Maintained cleanliness and presentation of stock room and production floor.
8. Operated a POS system to itemize and complete an average of number customer purchases.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Ensured lunches and other breaks were taken at appropriate times.
2. Counted and audited cash drawers at the end of employee shifts.
3. Handled the store's bank to provide new drawers for incoming employees to use.
4. Answered phones politely according to company proceedures to answer any questions or customer disputes.
5. Held meetings with employees to discuss work ethics and co-worker relations, including employee behavors and their preformance levels.
6. Provided cashier duties when needed and providing customers with a carry out service for their convenience.
7. Cashier Handled cash drawers accurately and efficiently, providing customers with a quick and pleasant transaction using a PoS system.

Experience

2-5 Years

Level

Executive

Education

Master of Science

Description :

1. Earned management trust by serving as key holder, responsibly opening and closing store.
2. Politely assisted customers in person and via telephone.
3. Communicated with vendors regarding back order availability, future inventory and special orders.
4. Greeted customers entering the store to ascertain what each customer wanted or needed.
5. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
6. Maintained cleanliness and presentation of stock room and production floor.
7. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
8. Designed displays to make the store experience interactive, engaging and reassuring.

Experience

7-10 Years

Level

Management

Education

High School Diploma

Description :

1. Worked 1st shift while working the 3rd Shift at Caroline Nursing -contract Managed the HR function in the areas of staffing and training.
2. Placed orders to restock merchandise and handled receiving of products.
3. Identified and made recommendation for process improvements.
4. Oversaw the implementation of organizational policies and procedures.
5. Monitored the performance of personnel to ensure a productive work environment.
6. Motivated employees to achieve personal goals and to consistently meet expected quotas.
7. Built a teamwork environment that encouraged hard work and collaboration.
8. Ensured workflow efficiencies, customer service excellence, and quality assurance.

Experience

2-5 Years

Level

Executive

Education

Nursing Assistant

Description :

1. Consistently provided friendly guest service and heartfelt hospitality.
2. Demonstrated integrity and honesty while interacting with guests, team members and managers.
3. Greeted customers and provided excellent customer service.
4. Followed food safety procedures according to company policies and health and sanitation regulations.
5. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
6. Greeted customers entering the store to ascertain what each customer wanted or needed.
7. Politely assisted customers in person and via telephone.
8. Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Experience

5-7 Years

Level

Executive

Education

High School Diploma

Description :

1. Worked closely with branch manager to stay on target with branch's goals.
2. Processed random cash drawer audits on tellers to assure drawer limits were being followed.
3. Coached teller's on their job performance on a monthly basis to help build product knowledge.
4. Made sure procedures and operations were being conducted to stay within audit guidelines.
5. Held daily staff meetings to discuss sales/service gaps and/or customer service/promotions.
6. Performed all duties as a CSR (customer service representative/teller).
7. Assisted customer's in opening new checking, savings, CD's (certificate of deposit) and credit card/cash reserve accounts.

Experience

2-5 Years

Level

Junior

Education

GED

Description :

1. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
2. Prevented store losses using awareness, attention to detail and integrity.
3. Worked as a team member performing cashier duties, product assistance and cleaning.
4. Maintained adequate cash supply in cash drawers in multiple checkout stations.
5. Performed store opening and closing duties, including counting cash drawers and checking all equipment for proper functioning.
6. Delegated tasks to team members to optimize productivity.
7. Praised by management for being a fast and efficient worker, requiring little supervision.

Experience

2-5 Years

Level

Junior

Education

Computer Science