Customer Support Supervisor Resume Samples

A Customer Support Supervisor will lead, oversee and train the company’s service staff. The job description entails investigating and solving products and service complaints. Common work activities listed on the Customer Support Supervisor Resume include – overseeing and assessing customer support staff activities; providing them with performance-related feedback; assisting customer service staff with duties as needed; training staff in customer support service areas; managing cashier coverage and customer flow; investigating and resolving customer complaints; monitoring and authenticating returns; and performing additional duties as needed.

To ensure success, the candidate should denote the following skills – proficient knowledge of customer service, knowledge of using all types of office equipment, excellent phone etiquette; outstanding organizational skills; and available to work in shifts. Employers prefer those possessing a degree in relevant areas; however, formal education is not compulsorily required.

 

Customer Support Supervisor Resume example

Customer Support Supervisor Resume

Summary : To obtain a full-time Customer Support Supervisor position with the capability of using knowledge and experience to develop overall performance.

Skills : IT Strategic Planning, IT Project/Program Management, IT Disaster Recovery Planning.

Description :

    1. Performed personnel activities and functions, including personnel action requests; source documents; unit, field, and master personnel records; and Commander's Support Staff (CSS) tasks.
    2. Updated military personnel data system (PDS) records.
    3. Managed Air Force retention programs, assists military personnel in making career decisions and advises on benefit programs.
    4. Ensured compliance with personnel policies, directives, and procedures.
    5. Advised officers and airmen on military personnel issues and programs.
    6. Conducted interviews to determine individual interests, qualifications, and personnel data.
    7. Analyzed trends to support the field office sales goals through a weekly analysis of our payroll, including tracking all starting and finishing.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
HRM


Sr. Customer Support Supervisor Resume

Objective : Multi-task oriented, results-driven professional with a record of accomplishment in many facets of human resources management (HR), personnel administration, information management, and customer service. Articulate communicator with effective influence and persuasive communication skills.

Skills : Review Medical Records, Negotiate And Settle Claims, Investigate Liability, Written And Verbal Communication.

Description :

    1. Planned, implemented and coordinated various HR programs and services in a generalist capacity.
    2. Demonstrated proficiency in providing a full range of human resources and administrative support services to 48,000 active duty, reserve, retired, civilian, and dependent personnel.
    3. Implemented and carried out policies, programs, and procedures regarding staffing, recruitment and retention, employee training, employee development, employee relations.
    4. Ensured proper counseling of individuals on HR/personnel programs, procedures, and benefits.
    5. Participated in special initiatives to improve the HR program and its ability to provide services.
    6. Monitored and analyzed management reports, conducted quality assurance reviews and released documents affecting pay and personnel using automated human resources and pay/accounting systems.
    7. Conducted Pre-Exit and Final Out-Processing of all employees, ensuring proper forms for a continuation of health benefits and life insurance.
    8. Managed a $6M personnel assignment program; flawlessly completed 1.4K assignment notifications.
    9. Verified eligibility and managed $345M in entitlements - secured base privileges.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
A.A.S


Jr. Customer Support Supervisor Resume

Summary : Track record of success in leading all aspects of multi-million dollar, multi-category procurement operations for wide range of customers. Built strong supplier relations. Established comprehensive performance metrics and benchmarks for supply chain planning and forecasting.

Skills : Compliance Research, Process Improvement, Vendor Management,.

Description :

    1. Responsible for sourcing, quoting, and pricing products for customers.
    2. Oversaw sales representatives.
    3. Provided customer service oversight for a national distributors.
    4. Trained, managed, and developed staff; established performance goals to outperform sales targets, efficiency levels, and quality standards.
    5. Trained team of twelve professionals (certified trainer for company program).
    6. Processed customer orders and vendor invoices, reconciled exceptions.
    7. Resolved issues with customer reconciliations and quality performance.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Management

Customer Support Supervisor III Resume

Headline : Seeking a full time Customer Support Supervisor position where will have an opportunity to make a positive contribution to company and the people who work for it.

Skills : Management, Communications, Administration, Software.

Description :

    1. Circulated the room periodically every day to listen to conversations and provide instructions.
    2. Remained available at all times for agents' questions and concerns.
    3. Handled calls from customers who wish to speak to a supervisor for whatever reason.
    4. Monitored numbers of calls that agents handle each hour to ensure each agent is taking the required number of calls.
    5. Checked the wait time for customers on hold to make sure they are not waiting for unreasonable lengths of time.
    6. Maintained call agent attendance records.
    7. Trained new call center agents.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School

Customer Support Supervisor II Resume

Summary : To obtain a Customer Support Supervisor position which will utilize strategic planning, process improvement, and leadership skills in order to improve performance and evolve organizations.

Skills : Energetic, Well Organized, Detailed Oriented Information.

Description :

    1. Imaged computers for deployment including configuration for network access and software install.
    2. Re-installed Operating system, Office suites, Anti-virus, utilities, and other applications required by our clients to either desktops and/or laptops.
    3. Installed hardware upgrades and software updates, and configuration per order request accurately and efficiently to complete orders in advance.
    4. Provided customer support via telephone and/or onsite technical support to our clients with computer-related problems and/or inquiries.
    5. Delivered and setup Kyocera and HP copiers in hotels and corporate offices, and convention centers as a standalone copier and/or network copier.
    6. Packed and shipped out computers, monitors, flat screens, printers, copiers and peripherals following order sheets.
    7. Received computers back from rental, log asset tags as returned and build them back down to specification on the bench before storing them back on the shelves.
    8. Performed weekly inventory to assure that equipment are available and accounted for future orders.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Master Of Science

Customer Support Supervisor I Resume

Summary : Motivated and proactive business professional with over 10 years of experience ranging from customer support to the procurement field. Possess a high level of written and oral communication skills and the ability to interact successfully with other employees.

Skills : Microsoft Office, Management.

Description :

    1. Served as Customer Support Supervisor for telecommunications with 200,000+ customers.
    2. Supervised a team of 15 employees, and at any time responsible for assisting 30+ representatives in daily call center operations.
    3. Collaborated with Customer Support Manager to create strategic plans to enhance customer satisfaction.
    4. Provided employees with tools to maintain and increase service levels.
    5. Worked closely with other departments to ensure all is aware of updates and clarify any information.
    6. Assisted representatives with questions Speak with customers, when they are irate and feel more is needed.
    7. Increased employee knowledge by assisting and providing feedback on a daily basis.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.A.

Asst. Customer Support Supervisor Resume

Summary : Self-motivated, hardworking, capable to handle multiple tasks and to provide the outmost benefit to the establishment with respecting firm ethics and company satisfaction.

Skills : Management, Microsoft Office.

Description :

    1. Worked to train many of the current Customer Support staff, and provided remedial training to the staff as needed.
    2. Ensured policies and procedures are followed addressing issues or alerting Human Resources of potential problems.
    3. Handled escalated calls and provide satisfaction to customers who have complaints or complex/unresolved issues.
    4. Monitored the department staffing, hold queue and incoming call levels to assure that we maintain the best possible phone coverage.
    5. Answered inbound call line and handle inbound email and faxes.
    6. Administered Team Building exercises to entire staff once a quarter.
    7. Coordinated and implemented third-party vendor partner training programs for technical support staff of 150 individuals.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Customer Service

Lead Customer Support Supervisor Resume

Summary : Seeking a Supervisory position in a Company where work in a challenging environment and expand experience in this field and utilize experience to increase customer satisfaction.

Skills : Adobe Photoshop, Microsoft Office.

Description :

    1. Managed operations at the Xfinity Store.
    2. Monitored productivity and development of a team of 10 - 16 Customer Service and Sales Agents.
    3. Preformed quality control on work orders to eliminate errors in billing.
    4. Created reports with the use of Microsoft Excel and Word to track performance.
    5. Conducted interviews and phone screening to hire and retain qualifying employees.
    6. Rolled out procedures and implementation of Company polices in team settings.
    7. Conducted one on one meetings go over monthly performance goals and expectations.
    8. Monitored customer interactions to assure that quality was the overall factor in each call.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.A.

Customer Support Supervisor/Representative Resume

Summary : An accomplished customer service representative with over eight years of progressive experience within the financial, technical support, and health and wellness industries--as well as two years of supervisory work within that experience.

Skills : Private Investigator, C License.

Description :

    1. Coached and trained colleagues on new and established procedures within telecommunications industry.
    2. Responsible for making outbound calls to customers to update fault diagnosis.
    3. Coordinated fault diagnosis with assigned customers by prioritizing and tracking customer activities according to a statement of work, facilitating engineering communication with the customer and managing tasks through to completion.
    4. Answered inbound calls, assisted customers with account information, set up service appointments, and assisted customers with technical support.
    5. Participated in relationship building and negotiations with existing and potential customers.
    6. Interfaced daily with engineers on various projects.
    7. Applied customer service skills and knowledge ensuring that customers received adequate assistance and services.
    8. Interacted with customers via the telephone to provide information in response to inquiries about products or services, close sales initiatives, up-sale additional products and features, and to handle and resolve complaints.
    9. Worked independently to handle general questions and complaints and provide problem resolution.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
B.S. In International

Customer Support Supervisor Resume

Objective : Results-oriented, high-energy, self-motivated professional, with a successful record in managing teams. Proven dedication to excellent service and customer satisfaction with ability to work with multiple departments within the company. Dedicated to obtaining outstanding results in a challenging environment.

Skills : Bilingual Japanese/English, Immigration-related Legal Work, Microsoft Office Suite: Word, Excel, Outlook And PowerPoint, Legal Research, LawLogix.

Description :

    1. Responsible for an overview of the company's customer support staff for all markets.
    2. Prepared training materials to support the onboarding of new colleagues.
    3. Proofread and edited promotional materials and documents for publication.
    4. Researched current international import/export regulations.
    5. Responsible for keeping staff members informed and operation guidelines up-to-date.
    6. Handled inquiries from business clients and customers via phone, e-mail, and fax.
    7. Performed customer verifications, processed orders, applications, forms, and requests.
    8. Provided information in response to complaints regarding various services and products.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Paralegal Certificate