Debt Recovery Officer Resume
Summary : As a Debt Recovery Officer ensured that a high quality, business-focused, efficient, and cost-effective bespoke service maximizes amounts recovered for the business while providing excellent service and actively building client relationships and marketing and business development opportunities for the Debt Recovery team.
Skills : Communication Skills, Both Written And Verbal.
Description :
- Expanded and maintained the customer base of the business debt recovery team.
- Built, developed, and led the Debt Recovery team to manage the business debt collection service and acting for clients in debt recovery matters, dealing with bulk volume debt recovery, as well as bespoke complex collection matters for companies and individuals
- Managed a portfolio of clients whilst developing and maintaining new commercial opportunities, taking opportunities to sell the services that the business offers.
- Liaised directly with clients, third parties, and colleagues in departments to maximize collections performance whilst also ensuring good client outcomes
- Provided technical and strategic advice about debt collection services and procedures, both externally and internally.
- Appropriated level of knowledge of all clients business, background, and circumstances and full understanding of the client's requirements.
- Ensured that bad debt provisions are maintained and write-offs managed in line with the business policies and procedures.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Debt Recovery Officer Resume
Summary : As a Debt Recovery Officer, Maintained the highest professional standards. Excellent communication and leadership skills with an ability to influence at all levels. Regularly updated the incident report to facilitate the resolution of customer issues and ensure customer satisfaction.
Skills : Negotiation, Attention To Detail.
Description :
- Worked in a commercial debt recovery environment would be an advantage.
- Built supportive relationships with everyone across the business.
- Researched debtor companies, and assisted in researching laws and procedures to provide written advice to clients.
- Established repayment schedules, monitored repayment of debts, and adherence by debtors to installment schedules.
- Ensured good customer service skills are demonstrated whilst remaining compliant in line with the company's quality model when initiating outbound calls and receiving inbound calls from customers and colleagues to discuss and take payment of balances owed.
- Negotiated payment arrangements, then managed all aspects of the arrangement until completion, in line with the company process.
- Negotiated resolutions to clear the debt, accurately inputting and documenting actions within the collection systems, while maintaining company performance and productivity standards.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Debt Recovery Officer Resume
Summary : As a Debt Recovery Officer, I reported to clients, Maintained statistics on recoveries, and Attended debtor premises on occasion to attend meetings or to access critical decision-makers. I Contributed ideas around Business Development Strategy to Partners.
Skills : Attention To Detail, Customer Service.
Description :
- Served as a subject matter expert and provided training to colleagues when required.
- Updated daily, weekly, and monthly accurate workflow and debt reports, circulating these to the wider group (Management team) within agreed timescales.
- Achieved departmental and individual objectives relating to productivity, collections performance, debt income, and overall reduction of the debt book.
- Maintained accurate information on each account, current commercial campaigns, and FCA and DPA requirements, by following the company policies and procedures.
- Handled promptly administration tasks, calls, and written correspondence with all related queries processed within agreed service level agreements.
- Operated within the rules and requirements of the FCA and any other legal, regulatory, and risk management frameworks, ensuring all changes, new changes, and procedures are implemented, understood, and adhered to.
- Assessed situations within your role and make a decision with a positive outcome, whilst considering the relative costs and benefits of potential actions to choose the most appropriate one.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Debt Recovery Officer Resume
Summary : As a Debt Recovery Officer, I Advised customers on ways of clearing their debts while sensitizing them on the importance of paying their obligations and the consequences of non-payment. Recorded information about customers' financial status and collection efforts status by updating call outcomes.
Skills : Organizational, Certified Debt Collection Professional (CDCP).
Description :
- Proactively managed own time to ensure that all service-level agreements are achieved.
- Worked well within a team and are also able to work on their own initiative.
- Worked alongside colleagues across the business, minimize litigation for existing clients, resolve contractual disputes pre-proceedings, and deal with contested matters up to trial.
- Undertaken effective due diligence processes at all times.
- Remained vigilant for changes in regulations and legislation.
- Maintained up-to-date knowledge and understanding of appropriate regulations and internal policies and procedures in relation to debt recovery.
- Tracked assigned accounts to identify outstanding debts.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Debt Recovery Officer Resume
Headline : As a Debt Recovery Officer, Negotiated payoff deadlines or payment plans. Alerted superiors of debtors unwilling or unable to. Updated account status and database regularly. Created trust relationships with debtors.
Skills : Planning, Recovery Officer.
Description :
- Planned a course of action to recover outstanding payments.
- Located and contacted debtors to inquire about their payment status.
- Drafted legal notices, agreements, de, minds, and claim forms.
- Handled questions or complaints, investigate queries, and resolve discrepancies. possible, to avoid future issues.
- Reviewed matter documentation (all aspects of documents) to assess issues, deliverables, disputes, risk and liability, and judge recoverability.
- Used knowledge and initiatives to reach amicable solutions to settling debts on behalf of the firm, considering the circumstances of the matter and any risk possibility incurs.
- Developed recovery strategy in collaboration with the partners for achieving recoveries.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Debt Recovery Officer Resume
Objective : As a Debt Recovery Officer, Reported debts to the FCA where appropriate. Managed personal portfolio, ensuring all clients are given the necessary attention and agreed collections rates are met. Assisted in resolving disputes between customers and clients.
Skills : Customer Service, Client Assistant.
Description :
- Managed a portfolio of credit control, external client, litigation enforcement, and insolvency cases through to satisfactory resolution confidently and accurately.
- Resolved debt-related queries from intermediary business channels, customers, and internal customers.
- Maintained regular communication with customers identifying continuous improvement opportunities, collating recoveries MI and trend data to evaluate for a better service.
- Processed adjustments, cheque banking, and online credit/debit card processing.
- Liaised with internal business partners such as GFC, Group Legal, and Risk professionally, courteously being mindful that your delivery is a reflection of the team.
- Worked collaboratively with key Stakeholders and maintain relationships with regular reviews and catch-ups, seeking feedback from sources to maximize and improve the customer experience and mitigate debt exposure.
- Interacted with both internal and external customers in difficult and sensitive situations with sympathy and empathy in order to convey information to resolve customer queries via written or oral responses.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Debt Recovery Officer Resume
Objective : As a Debt Recovery Officer, Initiated the clearance process on cleared debts once receive payment proof and have the same posted by the accountants. Prepared daily and monthly progress reports on accounts held as required by clients. Ensured compliance with the full collections processes, controls, policies, and procedures.
Skills : Planning, Coordinating.
Description :
- Took ownership of your personal development utilizing the versatility chart to improve performance and delivery whilst identifying opportunities to improve team deliverables where possible.
- Ensured all requests by DR Manager including reporting, team meetings, 1:1 reviews, and PMR are completed punctually.
- Managed portfolio ensuring case management is administered to the expectations of our customer's demand as detailed within the SLA and debt policy.
- Utilized all communication tools available to trace individuals and consider cost at all times before referring to DR Manager for legal action consideration.
- Applied good judgment, and best practices and exercise balanced reasoning in decision-making.
- Coordinated all recovery activities and ensure prompt recovery.
- Instructed and Followed up with External Service providers i.e. Debt collectors, and auctioneers, and participated in bank auctions to ensure customers get maximum value.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Debt Recovery Officer Resume
Objective : As a Debt Recovery Officer, I Coordinated debt recovery activities on behalf of the care coop, working directly with the business development manager to provide support for all recovery efforts and activities to reduce the risk of credit default and loan impairment.
Skills : Risk Assistant, Organizational Skills.
Description :
- Identified and reported potential and actual Money Laundering Risks, including suspicious transactions in accordance with the laid down AML policies & procedures.
- Complied with the firm and the SRA policies, procedures, and risk requirements when legal action is unavoidable.
- Conducted client visits (on a need basis) and telephone calls to follow up on payments from debtors.
- Provided leadership in performance management, employee development, talent management, and building a work environment that drives high performance and employee satisfaction.
- Performed any other duty as assigned in line with the organizations goals and objectives.
- Observed the fundamentals of the smooth running of collection operations while observing to reduce operational losses and ensuring timely closure of audit and compliance issues, cost control, and compliance with internal and legal requirements.
- Account monitored through timely issuance of demand letters and recommended problematic accounts for escalation.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Debt Recovery Officer Resume
Objective : As a Debt Recovery Officer, championed branch debt recovery activities in liaison with all the external debt recovery agents and H/O debt recovery unit. Effectively negotiated with clients for the repayment of debt.
Skills : Administrative Skills, Debt Management.
Description :
- Provided feedback concerning customer payment behaviors for an improved credit approval process.
- Ensured the department achieves a satisfactory rating in all audits by coordinating the monthly snap checks.
- Implemented Credit Administration policies. I.e. exercise the enforcement process of recovering debts through constant calling, sending SMS and letters, instructing RPOs where necessary, and ensuring that no losses are incurred in terms of debt recovery.
- Initiated appropriate control processes and innovation in collections and recoveries to ensure increased output and mitigation of high-risk accounts.
- Activated pursuit of debt to ensure debt position continues to reduce, in line with set targets.
- Controlled the directorate debt through proactive and innovative solutions to debt management.
- Played a pivotal role in working with the Social Care teams to detect and resolve debt at the earliest opportunity.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Debt Recovery Officer Resume
Objective : As a Debt Recovery Officer, Reviewed documentation of all aspects of the contract to assess liability, identify contract issues, and judge recoverability. Used knowledge and initiative to reach amicable solutions to settling debts on behalf of clients, taking into account the circumstances of the case.
Skills : Planning, Accountant.
Description :
- Ensured all demand letters for delinquent loans in the portfolio are issued and served promptly in accordance with credit policies and procedures.
- Ensured all recovery activities and followed-ups are properly documented and filed in customers credit files.
- Worked closely with the Head office Debt recovery unit and Legal department to ensure quick disposal of securities pledged for non-performing loans.
- Liaised with the Head office Debt recovery unit and Legal department to ensure alternative recovery measures are employed for unsecured loans and loans secured by inferior securities.
- Prompted, and followed up with assigned court bailiffs, auctioneers, and other debt recovery agents and advise management on all allocated loans.
- Maintained a proper diary in Excel Spreadsheet format, for all the scheduled debt recovery activities e.g. demand notice expiry, advertisement notice expiry, and auction date, to be shared with branch management on a weekly basis.
- Contacted client debtors by telephone, letter, email, or fax, to agree on debt recovery plans and follow up as appropriate.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
