Detail Manager Resume Samples

Description :

1. Improved service quality and increased sales by developing a strong knowledge of company's products and services.
2. Addressed negative customer feedback immediately.
3. Effectively communicated with team members to maintain clearly defined expectations.
4. Effectively managed departmental expenses to stay within allocated budget.
5. Interviewed, hired and trained new employees.
6. Resolved customer questions, issues and complaints.
7. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.

Experience

7-10 Years

Level

Senior

Education

Diploma

Description :

1. Cleaned and refurbishes new and used automobiles, performing any combination of following duties: Car wash, cleaning wheels, shampooing and vacuuming seats, carpets and other upholstery inside the car.
2. Removed grease and stains, waxing and buffing, polishing, removing defects and swirls.
3. Applied wax to auto body, and wipes or buffs surfaces to protect surfaces and preserve shine, using cloth or buffing machine.
4. Vacuumed interiors of vehicles to remove loose dirt and debris, using vacuum cleaner.
5. Cleaned upholstery, rugs, and other surfaces, using cleaning agents, applicators, and cleaning devices.
6. Applied revitalizes and preservatives to vinyl or leather surfaces, and treats fabrics with spot and stain resistant chemicals equipment and various cleaning agents to remove grease and grime.
7. Applied special purpose cleaners to remove foreign materials which do not respond to normal cleaning procedures.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Prepared the detailing area by filling all the supplies and organizing them.
2. Coordinated with the valet manager and take all the keys from his lock box for loaner vehicles that are marked as returned and or marked dirty.
3. Received about 15 keys from the valet manager.
4. Processed all the loaners for the first hour or two of the day until the customers.
5. Completed being serviced by mechanics then begin giving complimentary washes to all customer's vehicles that come in for service.
6. Washed, dried, vacuumed, windows, and wheels.
7. Purchased that service with a service advisor.

Experience

0-2 Years

Level

Junior

Education

Diploma

Description :

1. Matched purchase orders with invoices.
2. Recorded necessary information.
3. Gave tasks to associates, staffed projects, tracked progress, updated managers, partners & clients as necessary.
4. Trained detailing staff on proper use of equipment, customer service skills.
5. Spoke with patrons to ensure satisfaction with service.
6. Correctly calculated inventory, ordered appropriate supplies.
7. Led team members on effective methods, operations & procedures.

Experience

2-5 Years

Level

Junior

Education

Diploma In Business

Description :

1. Buffed vehicle and overseeing that the other employees were detailing vehicles correctly.
2. Checked in all new vehicles from semi deliveries and made sure they had no damage.
3. Transported new vehicles to storage lot.
4. Managed storage lot and made sure inventory was correct.
5. Made sure that vehicles that were serviced through the dealership were cleaned properly to ensure customer satisfaction.
6. Ordered supplies needed.
7. Kept a log of vehicles in shop and kept an inventory log of supplies in shop.

Experience

10+ Years

Level

Senior

Education

Certificate In Auto Body

Description :

1. Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
2. Created, maintained, and entered information into databases.
3. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
4. Maintained scheduling and calendars.
5. Scheduled and confirmed appointments for clients, customers, or supervisors.
6. Trained and coached employees on car wash duties.
7. Met and greet and delivered customer vehicles.

Experience

0-2 Years

Level

Entry Level

Education

High School Or Equivalent

Description :

1. Scrubed, scraped, machine parts, equipment, or vehicles, using scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, .
2. Applied paints, dyes, polishes, conditioners, waxes, or masking materials to vehicles to preserve, protect, or restore color or condition.
3. Ordered kept for chemicals.
4. Responsible for ensuring customer satisfaction Effectively detailed automobiles.
5. Managed detail department,with three employees.
6. Oversaw detail employees, ordering chemicals, making schedules, organizing day-to-day functions and setting standards.
7. Worked way up to a detail manager after 5 years and was very good at keeping up with the supplies,keeping costs down on materials etc .

Experience

2-5 Years

Level

Entry Level

Education

Diploma

Description :

1. Resolved issues with unsatisfied customers by listening to their concerns and either rectifying the problem or explaining our limitations.
2. Met with potential customers to set reasonable expectations and discuss any concerns presented.
3. Forged and maintained relationships with contractors, vendors and sales teams.
4. Ensured the workload was dispatched in the most efficient way possible to meat deadlines.
5. Responded to phone calls and emails from customers experiencing technical or mechanical issues with their vehicle and scheduled appointments if the issue could not be rectified remotely.
6. Thoroughly reported problems and symptoms experienced by customers to technicians and engineers.
7. Ensured customers were regularly updated, educated and satisfied with their experience.

Experience

10+ Years

Level

Senior

Education

Economics

Description :

1. Cleaned interior and exterior with hand, brushes and other relevant equipment.
2. Polished vehicle and dry exterior, windshields, windows and mats.
3. Vacuumed interior, and add air fresheners.
4. Verified proper stickers, and plates (service stickers and number plates) are attached to the vehicle.
5. Maintained inventory of cleaning supplies.
6. Parked and arranged vehicles for pickup.
7. Wet sand and buffed paint imperfections.

Experience

2-5 Years

Level

Junior

Education

Web Design

Description :

1. Supervised employees in the detail shop.
2. Made sales and had to be Shute the Costomer was happy when they came to get there cars.
3. Used porter cables buffers waxes polishes cleaned interiors and exteriors of cars trucks and SUVs.
4. Did employee time sheets.
5. Made share the shop was ran in a fast and respected time.
6. Performed of an extremely thorough cleaning, polishing, and waxing.

Experience

0-2 Years

Level

Entry Level

Education

Certified In Masonry 1,2and 3. In Masonry