The Director Of Collections is a senior-level employee who undertakes accountability for overseeing the working of the Credit and collection department. While the job duties may vary based on the scope and size of the organization, the duties listed on the Director Of Collections Resume are universally common and such include – overseeing the collections-related activities, hiring, firing and evaluating the performance of the collection team members; administering collection policies; improving collection effectiveness; and encouraging sales revenue and growth. The job description also includes mentoring the collection analysts and managers.
Employees in this position typically hold a bachelor’s degree or higher, along with an immense level of credit and collections experience, and global experience. In addition, the following skills are also expected – knowledge of credit and collection policies pertaining to the state, strong communication and negotiation skills; and proficiency in using relevant software.
Summary : Dynamic collections executive with over 10 years of experience in managing comprehensive recovery operations. Skilled in optimizing workflows, ensuring regulatory compliance, and driving portfolio performance. Adept at leading teams through complex challenges and implementing strategic initiatives that enhance recovery rates and operational efficiency.
Directed nationwide collection operations for a leading agency, enhancing client satisfaction and recovery rates.
Oversaw all facets of first and third-party collections, ensuring compliance with industry regulations.
Engaged with cross-functional teams, including accounting and risk management, to streamline operations.
Monitored litigation processes to optimize recovery from delinquent accounts.
Initiated foreclosure actions when necessary, effectively managing collateral liquidation.
Evaluated loan statuses and recommended adjustments, including charge-offs and interest accrual changes.
Maintained a robust presence on the managerial floor, addressing compliance issues and customer concerns promptly.
Experience
10+ Years
Level
Executive
Education
MBA
Senior Director Of Collections Resume
Headline : Proficient collections leader with 7 years of experience in driving recovery operations and enhancing financial performance. Expertise in regulatory compliance, strategic planning, and team leadership to optimize collections processes. Committed to fostering strong relationships and implementing innovative strategies that significantly improve recovery rates and operational efficiency.
Skills : Reporting & Documentation, Strategic Planning, Operational Efficiency, Problem Solving, Time Management
Description :
Managed daily operations of collections for a diverse portfolio, enhancing recovery efforts for Subprime auto loans.
Streamlined asset seizure and liquidation processes to safeguard company assets.
Approved high-risk account requests, ensuring compliance with regulatory standards.
Directed repossession and skip tracing operations to optimize asset recovery.
Developed innovative strategies to maximize collections and minimize financial losses.
Oversaw relationships with auction partners to maximize the value of liquidated assets.
Led operational management of Bankruptcy and Legal Collection processes to ensure compliance and efficiency.
Experience
5-7 Years
Level
Senior
Education
BBA
Director Of Collections Resume
Objective : Results-oriented Director of Collections with 5 years of extensive experience in optimizing recovery operations and enhancing financial performance. Proven expertise in strategic planning, compliance management, and team leadership, driving significant improvements in recovery rates. Passionate about leveraging innovative strategies to foster collaboration and achieve organizational goals.
Skills : Advanced Microsoft Office Skills, Salesforce Crm Management, Team Leadership And Development, Customer Segmentation, Account Management, Customer Relationship Mgmt
Description :
Conducted comprehensive financial analyses to establish and adjust credit limits for new and existing clients.
Led a team in developing and implementing policies and procedures for credit risk and collections.
Collaborated with in-house and external legal teams on litigation, bankruptcy, and recovery matters.
Reported directly to the VP of Billing and maintained regular communication with CFO and Senior Sales VPs.
Directed operational activities to achieve specified annual and monthly recovery objectives.
Participated in system migrations related to acquisitions, enhancing accounts receivable processes.
Built and maintained strong relationships with sales teams across all levels of the organization.
Experience
2-5 Years
Level
Management
Education
B.S. Finance
Lead Director Of Collections Resume
Headline : Strategic leader with 7 years of experience in collections management, focused on maximizing recovery operations and enhancing financial outcomes. Proven ability to implement compliance strategies, optimize team performance, and drive process improvements. Passionate about fostering collaboration and leveraging analytics to boost recovery rates and operational efficiency.
Skills : Microsoft Office Suite, Debt Recovery Analysis, Financial Reporting, Data-driven Financial Insights, Reporting And Documentation, Forecasting And Planning
Description :
Oversaw daily operations of the Collections Department, ensuring adherence to policies and procedures.
Managed comprehensive loan recovery functions within Collections and Support Departments.
Scheduled staff effectively to enhance service delivery and customer satisfaction.
Created analytical reports to assess operational performance and compliance.
Conducted data analysis to ensure accuracy and relevance in collection strategies.
Executed portfolio analytics, focusing on risk assessment and performance metrics.
Implemented compliant practices in collaboration with compliance officers to enhance operational integrity.
Experience
5-7 Years
Level
Management
Education
BBA
Director Of Collections Resume
Summary : Accomplished Director of Collections with a decade of experience in spearheading recovery operations and enhancing financial outcomes. Proficient in compliance management, process optimization, and team leadership. Expertise in developing strategic initiatives that drive operational efficiency and improve recovery metrics, while fostering strong relationships with stakeholders.
Oversaw comprehensive call center collection functions, maximizing recovery operations.
Directed both operational and strategic initiatives for the Collection Department, enhancing performance metrics.
Monitored performance of collections personnel, ensuring optimal efficiency and compliance.
Managed workload distribution and resource allocation for the collections team.
Fostered effective communication with financial institutions to exceed client expectations.
Analyzed daily reports to inform management and clients about collection performance.
Played a key role in budget development, ensuring adherence to financial goals.
Experience
7-10 Years
Level
Management
Education
MBA
Director Of Collections Consultant Resume
Objective : With over 5 years of experience in collections management, I excel in enhancing recovery strategies and optimizing operational performance. My expertise lies in regulatory compliance, team leadership, and implementing data-driven initiatives that significantly improve collection efficiency. I am dedicated to fostering a culture of accountability and collaboration to drive financial success.
Skills : Collections Strategy Development, Data Analysis, Collections Process Improvement, Risk Management
Description :
Oversee all aspects of Managed Care Collection operations, ensuring compliance and efficiency.
Guide teams in executing strategic business plans to enhance recovery performance.
Conduct monthly performance analysis and present findings to senior management.
Achieved a reduction in AR days from 58 to 54 within six months.
Implemented aging strategies for accounts over 90 and 150 days.
Established performance metrics to monitor departmental success.
Set and reviewed KPI and QA goals to drive team productivity.
Experience
2-5 Years
Level
Consultant
Education
BBA
Director Of Collections Resume
Summary : Accomplished collections leader with 10 years of expertise in optimizing recovery operations and enhancing financial performance. Proven ability to develop strategic initiatives that drive compliance and operational efficiency, while effectively leading diverse teams. Committed to fostering strong relationships and implementing innovative strategies that significantly improve recovery metrics and overall portfolio performance.
Develop and implement effective collection strategies to maximize recovery rates.
Managed collection teams of over 60 employees, enhancing productivity and performance through effective leadership.
Accountable for portfolio quality performance measures, achieving targets consistently.
Lead and manage a team of collections professionals to achieve departmental goals.
Strengthened the client experience, resulting in substantial operational cost reductions.
Led a team of Collection Representatives focused on the front-end collection process, driving efficiency.
Achieved 90% of the portfolio collection target on average, showcasing effective strategy implementation.
Experience
10+ Years
Level
Executive
Education
BBA
Junior Director Of Collections Resume
Objective : Accomplished collections professional with 5 years of experience in enhancing recovery operations and financial performance. Expertise in regulatory compliance, strategic planning, and team leadership, driving measurable improvements in recovery metrics. Committed to leveraging innovative practices to optimize processes and foster collaboration across departments.
Led operations and managed a team of 28 corporate and field employees across 8 regions.
Streamlined the collections department to enhance consistency, efficiency, and effectiveness.
Unified staff from three companies into a cohesive team with standardized policies and procedures.
Created a National Account team to oversee all aspects of tenant receivables.
Developed a program with specific aging goals for team members to improve accountability.
Initiated a monthly reporting package for executive management to assess receivables effectively.
Facilitated collaboration between Sales, Logistics, Order Management, and Collections.
Experience
2-5 Years
Level
Junior
Education
B.S.B.A.
Director Of Collections Resume
Objective : Proficient in driving collections strategies with 5 years of experience in optimizing recovery processes and enhancing financial outcomes. Expertise in regulatory compliance, team leadership, and developing innovative solutions that elevate recovery rates. Committed to fostering collaborative environments and implementing data-driven initiatives that ensure operational excellence.
Skills : Quality Assurance, Collections Software Proficiency, Team Building, Customer Retention Strategies, Industry Knowledge, Emotional Intelligence
Description :
Established the Collection Center following portfolio acquisition, driving operational success.
Managed all collection operations, ensuring compliance with regulatory standards.
Executed leadership functions, including recruitment and training of staff.
Formulated and implemented national and regional strategies for effective collection activities.
Coached a team of 5 Senior Managers to enhance performance and accountability.
Developed customer service procedures, significantly increasing revenue generation.
Led a 14-member team to devise policy changes and collaborate with legal departments.
Experience
2-5 Years
Level
Freelancer
Education
B.S.B.A.
Director Of Collections Resume
Summary : Results-driven collections director with a decade of experience leading high-performing teams in recovery operations. Expertise in developing and executing strategic initiatives to enhance compliance and improve collection metrics. Committed to fostering a culture of excellence and innovation that drives operational efficiency and maximizes financial performance.
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