Dispatch Manager Resume Samples

Dispatch managers are involved in controlling the employee’s workflow at the warehouses or call centers. The prime role of the dispatch manager is to make sure that the shipped goods are accounted and arrives on time. Typical duties listed on Dispatch Manager Resume include – ensuring smooth delivery, interviewing and hiring employees, taking responsibility of onboarding, coordinating the workflow, keeping track of employee’s productivity, maintaining a cordial relationship with vendors and suppliers, preparing and reporting regular reports.

Dispatch manager’s role requires a combination of soft and hard skills, the needed skills include work prioritization skills, the ability to evaluate and develop talent, interviewing abilities, ability to use logistics software, negotiating skills, and supply chain management skills. Dispatch managers have a degree in logistics or associated.

 

Dispatch Manager Resume

Objective : Dynamic, results-oriented Business Professional with demonstrated success in Business Development, Client Services, Sales, Operations, and Account Management. Seeking a challenging position that will provide an avenue to significantly contribute to a company's efficiency, growth, and profitability. Strategic, innovative, creative and resourceful thinker with the ability to evaluate critical business needs, contribute to a team effort, and bring fresh ideas and concepts to new industries.

Skills : microsoft office, SAP.

Description :

    1. Responsible for organizational structure, deal with planning, coordinating, administration and general management issues, which include the day to day supervision of staff and overseeing work organized by team leaders.
    2. Liaising with customers, suppliers and transport companies.
    3. Planning coordinating and monitoring the order/contract assembly and dispatch of personnel to various locations to performed assigned work.
    4. Manage workflow and quota calendars of sub-contractor.
    5. Manage complete daily installations quota as well as service calls in different geographic territory areas.
    6. Maintain steady visibility to as well as track of every technician across every day.
    7. Identify issues or attain approvals for dispatching grid as submitted by Dispatcher Specialist on demand.
    8. Convey departmental tasks for guidance of management.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
General Education


Dispatch Manager/Dispatch Resume

Summary : Seeking a position with an organization which provides room for growth and appreciates hard work and a good attitude in Logistic Dispatching Field. Highline of Qualifications Experiences as a Dispatch Manager; functioning in both Administrations and Dispatching. Friendly, outgoing, and energetic; able to learn and apply new techniques quickly. Self-motivated and reliable; works well independently with minimal supervision.

Skills : Dispatch.

Description :

    1. Managed and built Leo7 Corp to the industry for growth from 3 trucks to 35 trucks In-depth ability to think, act quickly, calmly, and accurately under stress.
    2. Managed daily operation of 35 trucks (OTR).
    3. Multi-tasks between dispatching & administration.
    4. Resolves issues with brokers and Owner Operators.
    5. Assigned and hired new drivers and Owner Operators.
    6. Ensure service requests are completed within designated time line.
    7. Implement and keep tracks of Drivers must compliance with DOT regulations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Cross Culture Teaching


Dispatch Manager/Purchasing Manager Resume

Summary : Looking for the opportunity to become a successful Transportation Coordinator/Supervisor/Dispatcher whereby I can showcase my knowledge and skills in the operations and logistics field, while also adding expertise to be responsible for superior delivery and performance.

Skills : Microsoft, Logistics, Customer Service.

Description :

    1. Assign drivers to routes and dispatch drivers.
    2. Ensure that all power units are being utilized productively and efficiently at all times.
    3. Contact Vendors/customers in the terminal regions to schedule appointments, and provide customer service.
    4. Hold drivers accountable for day-to-day responsibilities.
    5. Handle customer complaints, and investigate delivery issues.
    6. Work with recruiting and safety to hire and train drivers.
    7. Completes paperwork needed for hiring and leasing of drivers and trucks, and/forward to appropriate individuals.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Office Assistant

Dispatch Manager I Resume

Objective : Looking for a position where I can utilize my skills for a management position. I am skilled at organizing, analyzing defining and investigating complex projects, and working in a high and low pressure environment.

Skills : Supervisory and operations management.

Description :

    1. Overseen and participated in receiving, evaluating and transmitting of plumbing routine voice messages via telephone, computer and paging system.
    2. Followed policy and procedures, maintained confidential records for employees.
    3. Supervised and assigned the work of 20 employees and overlooked 4 branches for the company.
    4. Reviewed and evaluated employee's performance, corrected deficiencies, or implement discipline procedures, and weekly schedules with no overtime issues.
    5. Recommended and implement improvements and modifications for work methods and habits.
    6. Assisted in the budget preparation regarding office supplies and necessary office equipment needed for the dispatch center.
    7. Placed telephone calls to City Emergency Crews, Vehicle Tow Companies, and gave purchase order's for any necessary supplies at the plumbing store, or materials needed for the plumbing crew.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Criminal Justice

Dispatch Manager II Resume

Objective : Reduced overhead expenses 50% by instituting an inventory management program which maintained proper supply and product levels throughout the warehouse. Significantly improved employee retention (5% average turnover) and productivity by designing recognition and incentive programs.

Skills : Proficient in All Microsoft Office applications Including.

Description :

    1. Coordinated the scheduling and movement of a seven-driver local fleet to meet 100% of service goals for on-time pick-ups and deliveries throughout the Chicagoland area.
    2. Responsible for facilitating effective daily OTR operations and communications between customers and drivers to ensure safe and timely movement of freight for clients in numerous industries.
    3. Transmitted all pertinent information to drivers over various radio frequencies, including schedules, addresses, directions, cargo volume, cargo weight, boundaries and conflicts.
    4. Managed customer relationships at sites throughout the region and handled related paperwork: bills of lading, receipts, order requests, payroll timesheets and other documentation.
    5. Secured rates and guaranteed on-time delivery; collaborated with drivers, brokers and customers to ensure fulfillment of contracted services to client satisfaction.
    6. Prepared route plans, monitored driver logs and freight movement (including critical deliveries) and notified customers of driver delays and shipment irregularities.
    7. Investigated and resolved incidents, accidents and customer complaints; logged all routes and incident information; coordinated preventive and corrective truck maintenance.
    8. Arranged for loaded trailers to be picked up and transported from various U.S.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Finance

Dispatch Manager III Resume

Summary : An assertive, hardworking, committed and trainable business professional looking for a career with a national or international corporation offering opportunities for cooperate and personal growth.

Skills : Leadership, Customer Service, International Business, Sales, Business Development, Logistics Management, Supply Chain Management, Shipping & Receiving, Management, Hospitality, Marketing, International Relations, Microsoft Office, Time Management, People Skills, Teamwork, Spanish, Hazmat.

Description :

    1. Coordinate schedule by setting up drivers on appointments.
    2. Review third shift report and follow up on remaining issues.
    3. Manage dispatch room including activity of dispatch team members and provide direction.
    4. Lead and manage 30-50 drivers, adjusting their timecard, availability, and set their schedule.
    5. Team leader for integration of new technology and new equipment.
    6. Chosen for outstanding performance to train new administrative employees.
    7. Develop positive relationships with the employees.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Spanish Studies

Dispatch Manager/Logistics Manager Resume

Summary : To obtain a career in which I can apply my passion for doing the best. I believe that it is essential that I find a career that I can be passionate about and feel a sense of accomplishment for my work. I enjoy going the extra mile and feel it is imperative that I work in an environment where my work ethic and professional skills can be utilized.

Skills : SQL, MS Office, Inventory Management, Customer Service.

Description :

    1. Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
    2. Ensures that client issues are dealt with in an efficient manner, informing the Operations Manager of any problems that may arise.
    3. Responsible for frontline dispatch, customer retention, hiring, training and team building, Approves Change Orders and invoices, and is responsible for payment collections.
    4. Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
    5. Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
    6. Route consolidation and Management Aware and in pursuit of opportunities for account growth and new business.
    7. Communicates the client's goals and represent the client's interests to the team.
    8. Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
AA

Dispatch Manager/Supervisor Resume

Headline : In search of a position where my prior experiences in Dispatch, Call Center and Field Operations can be used to benefit and improve operational effectiveness and efficiency for the new employer.

Skills : Microsoft Office, Quickbooks.

Description :

    1. Managed staff of 20 dispatchers and 2 supervisors in the department which were responsible for approximately 250 techs.
    2. Included management of quota and booking calendars, routing of work, closure of work orders, ensuring on time arrival of techs and other duties as needed.
    3. Reported to numerous departments when needed as we functioned as a hub of communications for the field operations team.
    4. Maintained communication with upper management on daily metrics and pending field/dispatch issues.
    5. Continual use of multiple computer systems to maintain efficient and effective Dispatch operation, which included Outage Management Desk which monitored HFC performance and worked closely with Plant and Head End staff to maintain or restore services to the customers as quickly as possible.
    6. Worked with Customer Care Teams to contact customers and troubleshoot issues over the phone to eliminate unnecessary truck trips to customer homes and restore their service quickly.
    7. Fostered a sense of teamwork between Field and Dispatch personnel by using Walk A Mile visits.
    8. Took part in several initiatives and beta-tests or new products and services to look for any problems or possible improvements.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Medical Assistant

Sr. Dispatch Manager Resume

Summary : As a seasoned manager, his unique set of skills not only encompasses operations management, rate negotiation and dispute mediation, but is also augmented by many years of experience in applying these skills across multiple companies.

Skills : Customer Service, Telecommunications, Data Entry.

Description :

    1. Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
    2. Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.
    3. Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
    4. Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
    5. Direct activities related to dispatching, routing, or tracking transportation vehicles, such as aircraft or railroad cars.
    6. Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
    7. Direct activities related to dispatching, routing, or tracking transportation vehicles, such as aircraft or railroad cars.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Logistics

Service/Dispatch Manager Resume

Headline : Looking for a position where I can put to work my excellent Customer Service abilities and training along with my extensive office and accounting skills. Motivated, professional go getter with a strong work ethic that goes above and beyond. Quick learner, strive for perfection in every task. Wide customer service training spectrums, supervisory roles, confidential records and sensitive documentations.

Skills : Microsoft Office, GIMP, Styling.

Description :

    1. Dispatched and supervised up to 35 semi drivers and 3 office employees on a daily basis throughout Colorado.
    2. Hired up to 25 outside trucking companies to assist in daily operations and create daily dispatches for those companies as well as Pioneer trucks.
    3. Reconciled truck logs, pay drivers, and ensure 15 retail yards, multiple company pits are stocked for retail sales with product from outside venders throughout Colorado, Wyoming, Kansas, Arkansas and South Dakota.
    4. Employee evaluations, training, rewards, disciplinary actions.
    5. Tracked and scheduled preventative maintenance services for all trucks and heavy equipment statewide through inside company mechanics as well as outside venders.
    6. Understand other state rules in the purchase over the road permits and compliances for trucks and maintain record of receipts of costs and expenses.
    7. Ensure company remains in compliance of CDOT rules and regulations with constant tracking, involvement and understanding in over 60 driver DOT logs.
    8. Retail sales of landscape materials, superior customer service.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Dispatch Manager/Coordinator Resume

Objective : Succeed in a stimulating and challenging environment, building the success of the company.

Skills : Word, Organization, Quickbooks, Telemarketing, Dispatching, Payroll, Shipping And Receiving, Management, Clarity.

Description :

    1. Organize sales team schedules of 20-30 team members spread out over the Austin, San Antonio and Rio Grande Valley areas.
    2. Process all incoming appointments scheduled by inside marketing staff.
    3. Locate property information on each appointment to establish ownership, value, and location of homes.
    4. Maintain communication with scheduled appointments to manage arrival times.
    5. Enter lead information into Clarity computer program to track and maintain all records of interaction with customers.
    6. Send out communications with lead information to sales team members, confirm they received the correct information.
    7. Maintain contact with sales team throughout the evening, sending new lead information as reps became availible Manage stressful situations with reps, and customers, finding creative solutions to satisfy both customer and sales team member.
    8. Assist in marketing promotions by obtaining products, organizing marketing promotions, and other mail outs.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma In Diploma

Dispatch Manager Resume

Summary : Looking for the opportunity to become a successful Transportation Coordinator/Supervisor/Dispatcher whereby I can showcase my knowledge and skills in the operations and logistics field, while also adding expertise to be responsible for superior delivery and performance.

Skills : Negotiation Skills.

Description :

    1. Monitor driver's to ensure deliveries and pick-ups are made on time and completed.
    2. Critique and suggest routing adjustments to improve efficiencies.
    3. Manage job assignments, reassign job duties and start times based on needs.
    4. Work closely with Dock and our Truckload department, to maximize our daily consols.
    5. Report Overages & Shortages as well as identifying missing BOL'S and aging freight to ensure they are dispatched, investigated, and reported.
    6. Gathering information for the dispatchers daily operations report, which consists of number of drivers used, driver's off, runs, bill counts and pick up stops.
    7. Review any issues with the Terminal Manager for speedy resolutions.
    8. Assist sales and customer services in rating bills and special handling.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Master of Science