Document Retrieval Specialist Resume Samples

Description :

1. Contacted facility and input conversation into computer system on a daily basis.
2. Made regular and persistent phone calls and/or other means of contact with each custodian to complete each order timely.
3. Received and processed all incoming records for quality and accuracy.
4. Maintained and organized all orders assigned.
5. Assisted with clerical duties as needed and assigned by the Supervisor.
6. Escalated the level of communication with custodian as order approaches due date and send proper notices to each location to elicit production of records in accordance with procedure Forward work orders to appropriate departments in a timely manner.
7. Maintained an organized rotation of all work orders in possession to ensure orders are called according to priority.

Experience

7-10 Years

Level

Management

Education

Associates In Business Operations

Description :

1. Maintained of company documents for Chase.
2. Stockpiled, cataloged, and retrieval of documents.
3. Prepared, clear, concise and accurate records and reports.
4. Updated documentation when revised.
5. Maintained systems for document storage and retrieval, and help train employees on efficient system usage.
6. Worked Knowledge of the correct documents needed to assemble a request packet Conduct research via telephone, internet and other reference material to identify or confirm request have been received by custodians of records.
7. Provided quality control for all incoming records when matching to a work order.

Experience

2-5 Years

Level

Executive

Education

GED

Description :

1. Provided home documents to attorneys that were sending homes into foreclosure.
2. Managed customer and employee issues first hand.
3. Properly executed closing and opening shift procedures.
4. Worked along side the General Manager to resolve any problems we came across in the store.
5. Provided excellent customer service.
6. Attended a two-week intensive training course to become a Certified Sandwich Master.
7. Provided excellent customer service to every person who walked in the door.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Reviewed foreclosed loan files, using Quality Checklists to stack in order as instructed according to standards set forth regarding the accuracy, and production.
2. Maintained and/or update my knowledge of various loan regulations and types per our clientele's needs and/or request.
3. Thoroughly analyzed completeness and correctness of documents in mortgage loan file before submitting for review.
4. Consistently chosen to train new hire employees on user interface that requires each new employee to perform their job duties.
5. Trained courses on how to become a better salesperson by knowing and loving the product you are selling.
6. Entered viewable and non-viewable updates into the ABI computer system to document all conversations with custodians, all progress of orders, and all tracking of orders.
7. Provided professional customer service to clients and providers.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Prioritized workload based on claim dollar amount and client deadlines.
2. Contacted healthcare providers nationwide to obtain medical and billing documents.
3. Placed outbound calls to engage providers and verify clinical information.
4. Attached clinical/billing information received to corresponding claims.
5. Conducted follow- up calls with providers to ensure requested documents are collected.
6. Determined completeness of documents received based on request packet guidelines.
7. Assisted nursing staff in the claim audit process.

Experience

2-5 Years

Level

Executive

Education

MS

Description :

1. Met or exceeded Quality Objectives established by the Document Retrieval department.
2. Maintained history of daily assignments in tracking database.
3. Maintained awareness of and ensure adherence to ZELIS standards regarding privacy.
4. Maintained an organized bin rotation of all work orders in your control, as defined by office procedure.
5. Checked all incoming records for quality and accuracy.
6. Routed work orders to appropriate departments in a timely manner, as defined by office procedure.
7. Reported daily productivity numbers to your manager/supervisor.
8. Communicated and reported all errors identified to the Field Supervisor.

Experience

2-5 Years

Level

Executive

Education

GED

Description :

1. Reviewed medical claims.
2. Contacted Hospitals to retrieve UB forms and itemized statements used to help process claims.
3. Obtained medical records.
4. Analyzed documents received via fax, e-mail and mail for discrepancies.
5. Sent cancellation for medical records.
6. Answered phones, switchboard Inbound outbound calls.
7. Built working relationships with area clinics to schedule clinic visits to obtain insured members medical records for audit.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Submitted written document request to facilities required by clients.
2. Participated in weekly client and facility status meetings.
3. Revised document request with facilities on weekly basis until request are received.
4. Submitted payment to facilities when requested to retrieve documents.
5. Provided clients with accurate documentation requested.
6. Averaged 200 requested cases monthly Update client every 5 days with status updates Process 100% of invoice and payments required for documents weekly.
7. Reviewed foreclosure loan files and placed in stacking order as instructed according to standards set forth regarding accuracy and production of company standards.

Experience

10+ Years

Level

Senior

Education

BA

Description :

1. Worked knowledge of loan documentation and processed mortgages, approvals, and notes.
2. Held responsible for meeting individual production standards set forth in the position.
3. Managed data and recorded it in compliance with state and federal guidelines and regulations.
4. Trained all new employees and suggested processes that sped up production and increased productivity.
5. Successfully managed document retrieval requests via out bound call for facility claims known as UB and IB requests.
6. Managed up to one nurse in the medical claim audit process by requesting medical records and applicable documents from medical providers nationwide.
7. Contacted healthcare providers (30 or more per day) to request and obtain medical and billing documents via phone, fax, mail & e-mail for claims processing.

Experience

2-5 Years

Level

Executive

Education

Bachelors Of Arts In History

Description :

1. Retrieved Original or copy of Mortgage Documents from various Clients' systems and provided to the Foreclosure Attorneys' honoring their Docs.
2. Conducted research via telephone, internet, and other reference materials to identify or confirm proper accounts for custodians of record.
3. Responsible for verifying foreclosure documents to ensure quality metrics are consistently met.
4. Accessed the internal customer database to enter information such as name, title, state, and county to ensure that all contents of the file.
5. Maintained production tracking sheet, including updating systems to reflect document completion.
6. Performed administrative tasks, including completing Fortracs work queue requests for loan set up and completing document copy requests received.
7. Performed data entry and scanning services for the Miami-Dade Courthouse and I downloaded, saved, and submitted court documents, through Dropbox.

Experience

2-5 Years

Level

Executive

Education

GED