The role of an Emergency Dispatch Operator is to respond to emergency calls and send appropriate personnel to resolve the situation. The most common work activities depicted on the Emergency Dispatch Operator Resume include the following – receiving emergency calls by radio, computer-aided dispatch system and telephone; obtaining exact information needed to determine the appropriate course of actions, creating and maintaining call logs; preparing necessary reports, and assisting in training new dispatchers. In addition, the person should keep track or monitor the progress of the situation.
The common skills include – the ability to operate various computer and communication equipment, good judgment skills, good speaking skills, familiarity in reading maps, and knowledge of assigned territories and demography; and proficiency with basic dispatch codes, standard abbreviations, and industry terminologies. This position requires applicants to be above 18 years of age and possess at least a high school diploma or GED. Valid Driver’s license and not having any felony convictions are mandatory.
Headline : To secure a challenging and responsible position in a field in which ability to interact with others at all levels will promote an opportunity for personal and professional development.
Skills : Microsoft Office, Customer Service.
Description :
Troubleshoot customer technical alarm issues effectively and completely over the phone.
Maintained individual performance relative to inbound phone answer rates and customer satisfaction.
Tier 2 Technical Service Assisted customers with card access, CCTV, and Web-based questions and issues.
Assisted in setting on the local area and remote connections.
Dispatched on alarms for banks Provide video and audio escorts and remote arming/disarming for customers.
Contacted customers regarding alarms produced from the system, dispatch proper authorities depending on the alarm received.
Alarm signals received and notified the authorities if need be.
Experience
5-7 Years
Level
Executive
Education
Biology
Emergency Dispatch Operator II Resume
Headline : Successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning.
Skills : Microsoft Office, Customer Service, Cashiering, 10-Key.
Description :
Received incoming alarm signals and responded using the information provided on instruction screens.
Documented customer's permit number and ensured enhance verification process was followed.
Placed necessary outgoing calls to verify alarms, dispatched proper authorities and notified responsible parties.
Received inbound customer calls and complaints via phone. Recorded information and forwarded it to the proper department for processing.
Alarm signal processed and enhanced verification process.
Adhered to strict ordinances and laws when dispatching on alarm signals from accounts in permit jurisdictions.
Processed and Ring-Down Line where strict laws and local ordinances require the use of special instructions.
Experience
5-7 Years
Level
Executive
Education
Diploma
Emergency Dispatch Operator I Resume
Objective : Committed and motivated professional with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Energetic and reliable.
Skills : Meets & Exceeds Goals, Data Collection, Project Planning.
Description :
Handled alarm dispatches, service requests, and general customer inquiries.
Resolved technical and troubleshooting issues. Following up with members who experienced loss in acts of burglary and fire.
Properly documented alarm handling procedures within the alarm screens.
Responsible for monitoring and dispatching proper authorities for National Account alarms and contacting appropriate responsible parties.
Placed necessary outgoing calls to verify an alarm, dispatches the proper authorities and notifies.
Responsible parties according to National Account, Residential, and Commercial Standard Operating Procedures, Authorities Having Jurisdiction.
Received properly and that circuits and signaling devices.
Experience
2-5 Years
Level
Junior
Education
BA
Emergency Dispatch Operator I Resume
Objective : Office Administrative professional and Customer Service skilled individual seeking continued employment within the industry of office management along with customer care problem resolution.
Skills : Microsoft Office, Multitasking, Mastermind.
Description :
Initiated necessary action when irregular signals are received or trouble develops.
Worked with outside repair technicians, guards, to ensure that signals.
Notified appropriate authorities and customers if the alarm signal is received while adhering to standard operating procedures and special instructions.
Read, interpreted and recorded signals received from customer's premises as needed.
Documented all alarm activity and subscriber phone calls via PC and activity reports.
Assisted customers with technical alarm questions.
Contacted customer in regards to unusual events with the customer's alarm system Update restricted data such as phone numbers.
Experience
2-5 Years
Level
Junior
Education
Diploma
Emergency Dispatch Operator/Analyst Resume
Objective : To obtain a challenging position that allows to utilize current skills in assisting in an advanced working environment. Something that offers a stable employment opportunity.
Skills : Flexible and adaptable, Resourceful problem solver, Highly organized.
Description :
Interpreted coded Alarm Signals received through automation and the telephone lines from subscribers' premises.
Contacted the premise to verify Alarm Signals. Undefined, Environmental, Open/Closes, Commercial Trouble and Supervisory Signals.
Dispatched Police, Fire, Medical, Guard Services, Proprietary Security, and other emergency agencies.
Completed, and time logs and documents all calls and action and action in automated systems.
Completed daily reports, forms, and other documentation in a timely and accurate manner.
Transferred calls to appropriate departments for problem resolution.
Dispatched calls to the appropriate agency - police, fire, ems.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Emergency Dispatch Operator/Co-ordinator Resume
Summary : Professional worker seeking a full time position. Works well under stress, Multitasker. Flexible and hardworking with the drive to succeed.
Skills : Microsoft, Filing, Customer Service, Data Entry, Sales.
Description :
Answered both emergency and non-emergency calls in a timely manner.
Treated all callers with respect and compassion. Ran license plates and criminal history backgrounds for officers.
Researched to find out as much information about a subject or location as possible.
Worked as a team member under stressful situations.
Responsible for monitored and dispatched proper authorities for National Account alarms, monitoring alarm signals.
Responded to alarms using the information provided, placing necessary outgoing calls to verify an alarm.
Monitored and operated silent alarm panels and notify responsible parties.
Experience
7-10 Years
Level
Management
Education
BS
Emergency Dispatch Operator II Resume
Headline : Learned to self-start and have gained the ability to multi task with ease. Typing ability and am proficient in 10 key. Detail oriented, organized and have strong leadership skills.
Skills : Microsoft Office, Technical Skills.
Description :
Monitored the MAS system for alarm signals and responded to alarms using the information provided in instruction screens.
Placed necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties.
Properly documented alarm handling procedures within the alarm screens.
Completed alarm processing in accordance with departmental procedures.
Understood and facilitated necessary escalation pathways with various departments.
Performed any other duties as assigned. Provide excellent customer service and helpful referrals to after-hours callers.
Provided exceptional customer care and safety.
Experience
5-7 Years
Level
Executive
Education
GED
Emergency Dispatch Operator/Co-ordinator Resume
Summary : To obtain a position with the potential for career growth based on job performance and strong work ethics.
Skills : Type 55 WPM, Microsoft Office.
Description :
Dispatched Police, Medical, and Fire departments to active alarms alerted the customer when an alarm was received.
Assisted customers with their alarm systems; arming and disarming, malfunctioning equipment, advised how the system functions.
Programmed codes and schedules in alarm systems. Scheduled work orders for service technicians.
Assisted in walking the floor, helping troubleshoot in both departments.
Worked for ADT and was promoted to technical support for a sixth month working for the company.
Handled Alarm dispatches, service request and general inquires.
Required service or information reference on their accounts.
Experience
7-10 Years
Level
Management
Education
Nursing
Emergency Dispatch Operator/Representative Resume
Summary : To attain a position with a client and team oriented business that promotes customer service aptitude while expanding company-wide knowledge to meet oriented goals.
Skills : Organizational Skills, Customer Service, Data Entry, Troubleshooting.
Description :
Monitored alarms on customer's homes and handling emergency situations such as burglary, fire, and carbon monoxide.
Provided support for every call by trying to keep the customer calm and secure in emergency situations.
Assisted customers on walkthroughs. Like the satisfaction of providing a good customer experience.
Handled technical support related assistance to customers to avoid transfer wait.
Able to assist someone better understand a certain situation.
Experienced and know how to handle certain situations and challenges.
Handled inbound and outbound calls in the Special Operations department which handles all DOD accounts and audio escorts.
Experience
7-10 Years
Level
Management
Education
GED
Asst. Emergency Dispatch Operator Resume
Objective : Competencies include the ability to provide financial services, demonstrate sound judgement, focus upon execution and results of company expectations, policy and procedure.
Skills : Bilingual, Technical Skills.
Description :
Received processes and dispatched emergency calls to responsible agency or customer contacts.
Provided outstanding customer service by receiving calls from customers.
Received and dispatches appropriate personnel for the issue at hand.
Dispatched, logs call into system activity report Generate statistical or investigative reports for management.
Continuously monitored alarm signal queue prioritized response.
Documented all calls with appropriate resolution codes and notes.
Provided quality customer service on every call.
Experience
2-5 Years
Level
Junior
Education
High School
Emergency Dispatch Operator Resume
Objective : A merchandise marketing graduate skilled in multiple aspects of clerical duties; currently seeking a position where expertise in business development and strategic marketing.
Skills : Learning New Concepts Quickly, Working Well.
Description :
Initiated necessary action when irregular signals are received or trouble develops.
Notified appropriated authorities and customers if the alarm signal is received.
Responded quickly and precisely to incoming phone calls.
Documented all alarm activity and subscriber phone calls via PC and activity reports.
Assisted customers via telephone with minor technical alarm questions.
Contacted customers via telephone to inquire about unusual events with the customer's alarm system.
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