Process Improvement Specialist Resume Samples

The Process Improvement Specialist serves as a consultant to the business and takes responsibility for evaluating, planning and implementing improvements in business practices and processes. A well-drafted Process Improvement Specialist Resume indicates the following core duties and responsibilities – preparing training materials; compiling and tracking data, team building, and group facilitation; assisting in developing and implementing process improvements; identifying and managing resources, assisting in planning and executing process improvement projects; assisting in developing process improvement policies and infrastructure; training resources in process improvement techniques; and assisting in determining project scope and schedules.

Those seeking this job role should mention on the resume the following skills and abilities – strong analytical skills, oral communication skills, technical writing abilities, proficiency with computer hardware and software; knowledge of specific computer programs; and strong knowledge of process improvements. A degree is commonly required, however, many roles need a master’s or Juris Doctor qualification.

Process Improvement Specialist Resume example

Process Improvement Specialist Resume

Objective : Accomplished manager with extensive leadership experience in manufacturing, consulting, personnel supervision, strategy deployment, and project management in the wire & cable, pharmaceutical, and government industries. Diligent oversight in Quality and Supply Chain promoting customer satisfaction through organizational objectives.

Skills : Microsoft Office, Microsoft Projects, Supervisory And Leadership, KPI Development, Process Improvement, Mentoring, Creation Of Procedures, Decision Making.

Description :

    1. Assisted and implemented Patient-Centered Medical Home.
    2. Provided assistance to physician offices during electronic medical record implementations.
    3. Worked with physician offices to improve the quality of patient care.
    4. Directed physician offices in regards to UPMC policy and procedures and assisting them to implement changes to be compliant.
    5. Coordinated and performed in-depth department assessments to improve efficiency and provide the highest level of patient care and satisfaction.
    6. Provided education and assistance in regards to reimbursement and Meaningful Use guidelines.
    7. Met with all levels of administration to make quality improvements in physician offices.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Certificate


Process Improvement Specialist Resume

Headline : Seeking advanced-level position; utilizing 10 years of strong client care and supervisory and administrative skills. Well organized, good problem-solving skills. Attention to detail is a strong point.

Skills : Microsoft Office, Epic, Good Communication Skills.

Description :

    1. Created, updated, and implemented processes to achieve continuous organizational process improvement.
    2. Created, reviewed, updated, and maintained Process Improvement Proposals (PIPs).
    3. Maintained organizational process documentation.
    4. Compiled and recorded data for AWL training summaries.
    5. Entered employee information into databases.
    6. Managed and prepared AWL training.
    7. Created and made recommendations on business requirements.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Associates in Math and Science


Process Improvement Specialist Resume

Objective : As a Process Improvement Specialist, Assisting in determining project scope and schedule based on business needs and customer requirements, Incorporating review comments in SOPs/process maps, and resolved issues with the involved parties.

Skills : Captivate, Birst, Interworks, JIRA, Excel, Word, Access And Powerpoint, Salesforce, SAP HCM & ERP, Spss, SQL, Tableau, Ultipro, Visio, WordPress.

Description :

    1. Provided consulting support to five regional, and board area Human Resource Business Partners whose combined support totaled over 20,000 SAP Global Customer Operations employees.
    2. Utilized AdHoc and ABAP reporting to generate reports for recognizing data trends across regions, systems, and statuses of performance management systems.
    3. Executed employee data reports and conducted daily audits to identify discrepancies and optimize HR practices by making suggestions for improvement.
    4. Led a total rewards virtual training to a group of 120+ global managers.
    5. Developed and implemented a template to streamline operating procedures throughout the manufacturing area which led to a reduction in non-conformances.
    6. Led process changes to improve productivity and financial outlook.
    7. Analyzed, using Minitab and MS Excel, IT performance metrics to promote the process.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MS in Industrial/ Organizational Psychology

Process Improvement Specialist Resume

Headline : Utilize aptitude for quick learning, communication, and organizational skills in order to be an asset in a fast-paced, think on your feet environment, with an emphasis on project coordination, analysis, and process improvement.

Skills : Process Improvement, Machine Operator, Quality Control.

Description :

    1. Understood government regulations, develop and provide training to all Sales employees, develop and implement HCR compliant plan offerings.
    2. Established relationships with IT, Operations, Sales, and other departments to complete projects on time and within budget.
    3. Assisted the Sales Operations team and business partners in the problem-solving process, from workflow analysis to issue identification.
    4. Collected, analyzed, and reported findings on the entire sales and sales support activities (i.e. SOPs, quote activities, job descriptions, and responsibilities, staffing models).
    5. Identified, measured, and reported on ongoing performance metrics around sales support activities.
    6. Responsible for oversight of reporting metrics and data management for Operations for the tri-state region.
    7. Compiled and tracked data on outsourced and internal billing processes as a fundamental precursor to implementing improvements in the organization'.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MBA

Process Improvement Specialist Resume

Headline : Would like to pursue a career in a work environment that will utilize and reinforce administrative/technical skills and abilities, also to apply and gain new cutting-edge skills and experience in a rapidly changing field.

Skills : Good Communication Skills, Multitasking, Problem Solving Skill.

Description :

    1. Created, organized, and maintained departmental filing systems for information related to Quality Systems and Knowledge Management.
    2. Assisted in developing and implementing process improvements to meet business goals.
    3. Consulted with subject matter experts and management to conduct current state assessment, gap analysis, and root cause analysis recommending solutions.
    4. Assisted in planning and executing process improvement projects.
    5. Documented process flows and generated illustrations to clarify detailed processes/concepts.
    6. Compiled, tracked data, and prepared training materials.
    7. Maintained Quality Control Program and assisted with developing document templates, process maps, and flow charts to standardize and improve the efficiency of Clinical Development products.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS in Business Administration

Process Improvement Specialist Resume

Objective : Highly motivated, goal-oriented, self-starter seeking a position within an organization, which will enable utilizing professional and educational skills at an optimal level, Conducting, facilitating, and attending process action team meetings.

Skills : Microsoft Office, Process Improvement, Time Management, Organizational, Writing, Technical Writing, Project Management.

Description :

    1. Managed Business Process Projects and developed Continuous Improvements for the Call Centers in the PA/DE Region.
    2. Developed, documented, and communicated new policies and procedures to be used as guidelines for Call Center process implementations to enhance the Customer Experience.
    3. Processed Manager for the new Billing System implementation for the PA/DE Region Call Centers from start to completion including post-implementation.
    4. Managed the implementation of a new regional fulfillment center to decrease overall cost and increase customer service performance within the call centers as part of a new process initiative.
    5. Facilitated bi-weekly meetings to ensure the project team was up to date and on target.
    6. Worked with Leadership, IT, and Marketing in the PA/DE regions to gather their requirements in order to create documentation for improvements.
    7. Reviewed customer complaints and worked with Customer Service Representatives and Supervisors by monitoring calls to develop consistency when responding to the customers.
    8. Developed a new process design and redesign by conducting Process mapping sessions for cross-functional processes while maintaining budget, resources, and timelines.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS in Business Administration

Process Improvement Specialist Resume

Headline : Highly qualified Process Improvement Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Excel, Customer Service, Microsoft Office, Process Improvement, Communication.

Description :

    1. Responsible for monitoring customer requests to support various Worldwide Events within the RFI tool.
    2. Communicated with customers and analysts on a daily basis to ensure RFIs are being managed and the requested products are delivered on time.
    3. Conducted training, RFIGT demonstrations, and metrics reporting.
    4. Troubleshoot RFI tool for outages and errors.
    5. Ensured updates are correct.
    6. Supported RFI tool developers and NGA Helpdesk with submitting, tracking, and closing trouble tickets on behalf of customers.
    7. Identified gaps in current business processes and reported, suggested improvements to senior leadership.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certification in Employee Relations

Process Improvement Specialist Resume

Headline : Highly motivated, experienced, and passionate candidate seeks to further a career in a Process Improvement Specialist position that can utilize my technical skills and management knowledge to benefit mutual growth and success.

Skills : Microsoft Office, SAP, BAAN, ERP, Management, Materials Management, Materials Management.

Description :

    1. Inspected franchise locations and assisted franchisees in problem-solving and enhancement of operations.
    2. Meticulously documented maintenance of sensitive computer and handwritten records.
    3. Accurately constructed, maintained, and ensured the quality of operations.
    4. Consulted with inspectors and met permit deadlines.
    5. Specialized repair of pneumatic electric and hydraulic pumps.
    6. Instructed, monitored, and trained college graduate employees for management placement.
    7. Implemented improvements and enhance operations to workplace processes.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS iIn Biochemistry and Molecular Biophysics

Process Improvement Specialist Resume

Objective : Seeking a position as a Process Improvement Specialist where knowledge and aptitude will be used and enhance to complement existing processes and solutions.

Skills : MS Word, Analyzing Skills, Collaborative Skills.

Description :

    1. Represented the line of business as a subject matter expert for processes and systems, provide business expertise for small and large development projects, and facilitates business decisions related to process improvement changes and initiatives.
    2. Worked closely with the lines of business to provide awareness and guidance to ensure legal and regulatory compliance.
    3. Participated in developing business requirements and test case validation for initiatives.
    4. Collaborated with team members to resolve issues and to identify appropriate issues for escalation.
    5. Analyzed data related to the project to identify the business solutions and the ability to identify gaps & risks impacting the initiative.
    6. Identified opportunities and recommend solutions to meet current and future strategic goals.
    7. Assisted with preparing, coordinating, and deliver communication/ training related to initiatives.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Project Management

Process Improvement Specialist Resume

Summary : As a Process Improvement Specialist, Managing day-to-day operational aspects of a project and scope, tracks project deliverables using appropriate tools, and constantly monitors and report on the progress of the project to the supervisor.

Skills : Microsoft Powerpoint, Good Communication SKills, Interpersonal SKills.

Description :

    1. Identified and developed cross-departmental process improvement projects.
    2. Implemented and managed policies and procedures.
    3. Developed medical benefit policies identified through auditing, research, and observation.
    4. Coordinated cross-departmental clinical operations activities and all related communication and follow-up.
    5. Coordinated meetings and travel arrangements.
    6. Responsible for training new staff and providing ongoing leadership.
    7. Ensured State and Federal compliance with Medicare rules and regulations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MS in Health Care Administration