Description :

1. Reviewed and verified customer transactions to detect and prevent financial crimes, mitigating losses effectively.
2. Monitored complex account activities, conducting thorough research across multiple transaction channels.
3. Utilized various online systems and tools to gather information for fraud detection.
4. Executed account handling functions, including account closures and holds, ensuring compliance with policies.
5. Engaged with customers to resolve disputes and clarify transaction issues promptly.
6. Analyzed income documentation for credit products, ensuring accuracy and compliance with regulations.
7. Reviewed diverse income sources, including tax returns and financial statements, to assess eligibility.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Conducted comprehensive investigations into potential fraud on credit and debit accounts, identifying key risk factors.
2. Analyzed patterns of Account Takeover (ATO), New Account Fraud, and Deposit Fraud to enhance detection strategies.
3. Processed and resolved claims for confirmed fraudulent charges, ensuring timely reimbursements.
4. Collaborated with Private Bankers to address high-dollar loss cases, providing expert insights.
5. Supported Personal Bankers and branch managers with fraud-related inquiries and investigations.
6. Executed thorough investigations for Fair Isaac (FI) PIN-based transactions, ensuring compliance with regulations.
7. Achieved top-tier incentive pay for 8 consecutive months by consistently exceeding performance metrics.

Experience

10+ Years

Level

Senior

Education

Education

Description :

1. Analyzed complex financial transactions to identify potential fraud and compliance issues.
2. Conducted thorough investigations into suspicious activities, ensuring adherence to regulatory standards.
3. Collaborated with law enforcement and regulatory agencies to report findings and mitigate risks.
4. Developed and implemented fraud detection strategies that improved overall security measures.
5. Provided training to staff on identifying red flags and reporting suspicious activities.
6. Maintained detailed records of investigations and outcomes for compliance audits.
7. Utilized advanced data analysis tools to detect patterns and anomalies in transaction data.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Analyzed customer transactions to identify and investigate potential financial crimes, ensuring compliance with regulations.
2. Communicated effectively with law enforcement and financial institutions to report suspicious activities.
3. Maintained detailed records of fraudulent activities, summarizing findings for management review.
4. Conducted thorough reviews of account activities, utilizing various tools to detect and prevent fraud.
5. Trained team members on regulatory compliance and fraud detection techniques.
6. Utilized advanced software to assist clients with disputes and fraud claims.
7. Filed claims for unauthorized transactions, ensuring timely resolution for customers.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Conducted thorough investigations into financial crimes, including fraud and money laundering, ensuring compliance with regulations.
2. Analyzed transaction patterns to identify suspicious activities and potential risks, leading to timely interventions.
3. Collaborated with law enforcement and regulatory agencies to report findings and support criminal investigations.
4. Developed and implemented fraud detection strategies that reduced losses by 25% over two years.
5. Trained staff on compliance protocols and best practices for identifying financial crimes.
6. Reviewed and updated internal policies to align with changing regulations and industry standards.
7. Utilized advanced data analysis tools to enhance the accuracy of fraud detection efforts.

Experience

5-7 Years

Level

Executive

Education

Collision Repair

Description :

1. Analyzed complex financial transactions to identify potential fraud and money laundering activities.
2. Mitigated financial losses by managing credit card fraud claims for internal and external customers.
3. Collaborated with senior staff to improve workflow processes and enhance fraud detection measures.
4. Conducted outbound calls to verify transactions with customers and financial institutions.
5. Applied knowledge of regulations to minimize risk and ensure compliance with financial laws.
6. Investigated and documented suspicious activities, providing detailed reports for further action.
7. Utilized advanced banking systems to assess risk and make informed decisions on claims.

Experience

10+ Years

Level

Senior

Education

High School Diploma

Description :

1. Conducted thorough investigations into financial crimes, ensuring compliance with regulations.
2. Utilized advanced analytical techniques to identify and mitigate potential fraud risks.
3. Collaborated with law enforcement and regulatory agencies on financial crime cases.
4. Maintained detailed records of investigations and outcomes for reporting purposes.
5. Trained staff on compliance protocols and fraud detection methods.
6. Reviewed and analyzed transaction data to identify suspicious activities.
7. Prepared comprehensive reports on findings and recommendations for management.

Experience

5-7 Years

Level

Executive

Education

Customer Service Training

Description :

1. Reviewed accounts for potential fraudulent activities, including account takeovers and counterfeit transactions.
2. Communicated with cardholders regarding suspicious activities, ensuring timely resolution of issues.
3. Verified transactions with merchants to confirm legitimacy and prevent fraud.
4. Assisted law enforcement with investigations by providing detailed transaction histories.
5. Analyzed fraud trends and reported findings to management for strategic decision-making.
6. Authenticated customer identities to ensure secure transactions and protect sensitive information.
7. Tested and evaluated new fraud prevention systems to enhance operational efficiency.

Experience

5-7 Years

Level

Executive

Education

BA In Liberal Studies

Description :

1. Initiated and led investigations into potential financial crimes, ensuring compliance with regulations.
2. Gathered, organized, and analyzed data to identify suspicious patterns and trends.
3. Executed tasks in a fast-paced environment while managing multiple priorities effectively.
4. Coordinated complex data reporting projects, collaborating with internal and external stakeholders.
5. Reviewed and interpreted financial documents to assess risk and compliance.
6. Identified potential financial crimes through thorough investigations and transaction reviews.
7. Analyzed customer behaviors and activities to detect anomalies and prevent fraud.

Experience

2-5 Years

Level

Executive

Education

Liberal Studies

Description :

1. Responded to customer inquiries, ensuring compliance with financial regulations and quality standards.
2. Utilized advanced online systems to analyze and resolve complex financial disputes.
3. Conducted thorough investigations into suspicious account activities and fraud cases.
4. Maintained project deliverables and milestones for compliance initiatives.
5. Prioritized stakeholder requests for fraud investigations and compliance research.
6. Reported on user acceptance testing, collaborating with stakeholders to implement necessary fixes.
7. Worked with compliance officers to design and implement risk-based controls for fraud prevention.

Experience

7-10 Years

Level

Management

Education

High School Diploma