A Fixed Operations Director can be seen working for the automotive dealership unit. The professional disburses all the relevant activities mentioned on the Fixed Operations Director Resume – responsible for the overall smooth working of the dealership unit, participating in planning and decision making tasks; providing leadership to team members; coordinating with the sales department; preparing vehicle maintenance schedule; supervising and directing technicians and helpers, and participating in the hiring and training process.
To reach this status, the candidate must be a jack-of-all-trades and mention the following abilities – knowledge of hazardous waste disposal and OSHA regulations; skillful in customer satisfaction and improving profitability; strong leadership and organizational skills; the ability to generate and strive to increase labor sales; and skillful in automotive mechanical diagnosis and repair. A Degree in the field of Mechanical Engineering is a common experience seen on resumes.
Summary : Dynamic Fixed Operations Director with over 10 years of experience driving profitability and operational excellence in automotive dealerships. Proven ability to lead diverse teams, enhance customer satisfaction, and implement strategic initiatives that align with corporate goals. Committed to fostering a culture of continuous improvement and innovation in fixed operations.
Skills : Data Analysis Tools, Automotive Management Systems, Inventory Management Software, Staff Training
Description :
Directly accountable for the P&L performance and operational efficiency across multiple dealership locations.
Developed and executed departmental policies aligning with corporate strategy, enhancing service delivery.
Recruited, trained, and mentored a diverse team of 30+ professionals to achieve operational goals.
Fostered a positive workplace culture that improved employee retention and customer satisfaction.
Implemented strategic initiatives that led to a significant increase in service and parts revenue.
Managed comprehensive service operations for three dealerships, overseeing staffing and training.
Designed and executed a robust business model for a new dealership franchise, ensuring successful launch and profitability.
Experience
10+ Years
Level
Executive
Education
BBA
Senior Fixed Operations Director Resume
Summary : Accomplished Senior Fixed Operations Director with a decade of experience in optimizing dealership performance and profitability. Expert at leading operational teams, enhancing customer experience, and executing strategic initiatives that drive growth. Passionate about fostering innovation and operational excellence within fixed operations to achieve sustainable success.
Mentored and developed a team of over 60 staff members, fostering a culture of professional growth and accountability.
Provided strategic insights to executive management on operational effectiveness and market positioning.
Formulated and executed comprehensive business plans and budgets, driving fiscal discipline and growth.
Utilized market analysis and customer insights to enhance marketing strategies for parts and services.
Optimized resource allocation to effectively control and reduce operational expenses.
Directed daily operations and long-term strategies, ensuring alignment with organizational goals.
Boosted annual sales by 20% through innovative customer acquisition and retention strategies.
Experience
7-10 Years
Level
Senior
Education
BBA
Fixed Operations Director Resume
Objective : Proficient Fixed Operations Director with 2 years of experience in enhancing operational efficiency and profitability within automotive dealerships. Skilled in leading service teams, optimizing processes, and elevating customer satisfaction. Eager to implement innovative strategies that drive growth and foster a culture of excellence in service operations.
Skills : Profitability Analysis, Lean Methodologies, Time Management, Customer Retention, Service Marketing, Warranty Management
Description :
Successfully transitioned to Fixed Operations Director role, overseeing multiple dealership locations.
Implemented customer feedback initiatives that increased satisfaction ratings.
Streamlined service operations, leading to a 15% improvement in efficiency.
Managed a diverse team of 35 employees, fostering a collaborative work environment.
Developed training programs for service advisors and technicians to enhance skills.
Analyzed financial reports to identify cost-saving opportunities.
Maintained high standards of service quality and customer engagement.
Experience
0-2 Years
Level
Entry Level
Education
BBA
Assistant Fixed Operations Director Resume
Headline : Results-oriented Assistant Fixed Operations Director with 7 years of experience in enhancing dealership profitability and operational efficiency. Adept at leading cross-functional teams, optimizing service processes, and driving customer satisfaction initiatives. Committed to implementing innovative strategies that foster growth and elevate service excellence in automotive operations.
Skills : Data Analysis Software, Documentation Management, Financial Reporting, Team Leadership, Budget Management, Inventory Control
Description :
Oversaw Parts and Service departments for multiple franchises, driving operational performance and customer satisfaction.
Developed and monitored annual budgets, aligning departmental goals with overall dealership objectives.
Conducted performance evaluations and provided feedback to enhance team productivity and morale.
Directed hiring and training processes for service, parts, and body shop managers to ensure high operational standards.
Collaborated with managers to implement strategies for improved profitability and operational efficiency.
Fostered strong customer relationships, prioritizing satisfaction to drive referrals and repeat business.
Managed warranty claims processing and ensured compliance with warranty guidelines.
Experience
5-7 Years
Level
Executive
Education
B.S. in BA
Fixed Operations Director Resume
Objective : Results-driven Fixed Operations Director with 5 years of experience optimizing performance in automotive dealerships. Expertise in managing service and parts departments, enhancing operational efficiency, and driving profitability. Dedicated to fostering team collaboration and implementing innovative solutions that elevate customer satisfaction and streamline operations.
Developed and executed strategic plans for service and parts departments, managing annual budgets and maintaining reporting systems.
Ensured high-quality repair services, minimizing returns and maximizing customer satisfaction.
Implemented safety protocols to maintain a secure workplace environment.
Administered warranty claims, ensuring adherence to compliance standards.
Monitored sales performance and operational expenses, driving profitability through effective management.
Conducted regular quality checks on service repairs to ensure efficiency and accuracy.
Collaborated with cross-functional teams to enhance service delivery and operational processes.
Experience
2-5 Years
Level
Management
Education
BBA
Associate Fixed Operations Director Resume
Objective : Innovative professional with 2 years of experience in fixed operations, dedicated to enhancing efficiency and profitability in automotive dealerships. Proven ability to lead service teams, optimize workflows, and elevate customer satisfaction. Passionate about implementing strategic initiatives that promote operational excellence and drive sustainable growth.
Skills : Service Operations Management, Process Improvement, Sales Forecasting, Technical Training
Description :
Secured Stellar Performer Dealership ranking from Subaru of America, enhancing brand reputation.
Streamlined warranty claims and service coordination, improving operational efficiency.
Implemented training programs and customer follow-up initiatives, resulting in a 20% increase in customer satisfaction scores.
Elevated dealership profitability by 15% through effective management of service and parts departments.
Developed and monitored annual operating budgets, achieving financial targets consistently.
Created and published service and pricing policies that improved customer retention.
Identified and rectified deficiencies in service processes, enhancing overall operational performance.
Experience
0-2 Years
Level
Executive
Education
BBM
Fixed Operations Director Resume
Objective : Accomplished Fixed Operations Director with 2 years of experience optimizing dealership performance and enhancing customer satisfaction. Demonstrated expertise in leading service teams and implementing process improvements that drive profitability. Dedicated to fostering a culture of excellence and innovation within fixed operations to achieve sustainable growth.
Consolidated purchasing for all facilities, achieving significant cost savings.
Received three Customer Service Index Excellence awards for outstanding service performance.
Experience
0-2 Years
Level
Entry Level
Education
B.B.A.
Junior Fixed Operations Director Resume
Objective : Dynamic Fixed Operations Director with over 10 years of experience in optimizing service departments and enhancing operational efficiency. Proven track record in driving revenue growth, improving customer satisfaction, and leading high-performing teams. Expertise in inventory management, process improvement, and strategic planning to achieve organizational goals and elevate service standards.
Implemented new invoicing and accounting procedures, enhancing parts inventory accuracy and improving fill rates for service technicians.
Supervised a service team of three advisors and nine technicians, ensuring high levels of customer service and operational efficiency.
Utilized computer applications to enhance sales processes and technician productivity.
Developed analytical reports to track sales trends and employee performance, driving informed decision-making.
Conducted regular training sessions to elevate service team skills and knowledge.
Collaborated with upper management to align departmental goals with overall business objectives.
Created and maintained training manuals for service staff to ensure consistency in service delivery.
Experience
2-5 Years
Level
Junior
Education
BBA
Fixed Operations Director Resume
Headline : Strategic Fixed Operations Director with 7 years of experience in driving operational excellence and profitability within automotive dealerships. Expertise in leading cross-functional teams, improving customer satisfaction, and implementing innovative processes. Focused on optimizing service and parts departments to exceed performance targets and foster a culture of continuous improvement.
Oversee daily operations of service, parts, and body shop departments to ensure efficiency.
Develop and implement strategies to improve customer satisfaction and retention rates.
Manage budgets and financial performance of fixed operations departments.
Revitalized and upgraded all departments in both locations, enhancing overall operational efficiency.
Implemented strategic processes ensuring P&L success across sales, advertising, finance, parts, and service, including pay plan restructuring and customer retention programs.
Improved service and parts profits by nearly 50% through targeted initiatives and enhanced team performance.
Managed a diverse team of 40 members, including 14 technicians and 4 service advisors, overseeing the parts team of 8 members.
Experience
5-7 Years
Level
Management
Education
B.B.A.
Fixed Operations Director Resume
Summary : Accomplished Fixed Operations Director with a decade of experience in elevating dealership performance through strategic leadership and operational innovation. Adept at driving profitability, enhancing customer satisfaction, and empowering teams to achieve excellence. Passionate about leveraging industry insights to implement effective strategies that promote sustainable growth.
Skills : Presentation Management, Document Management, Decision Making, Service Excellence, Service Process Design
Description :
Conducted comprehensive analyses of sales, expenses, and inventory to optimize financial performance for the largest dealership in the area.
Established and executed strategic objectives, overseeing daily operations to ensure alignment with long-term goals.
Analyzed customer satisfaction data to proactively address operational issues and enhance service quality.
Redesigned warranty claim processes to improve documentation accuracy and submission efficiency.
Managed daily warranty claims, resolving discrepancies to secure timely payments.
Enhanced dealership performance by monitoring customer satisfaction metrics and industry benchmarks for pricing control.
Implemented effective parts inventory management practices to minimize capital expenditure while maintaining stock levels.
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