A Fraud Prevention Representative monitors real-time queues and identifies high-risk transactions within the business portfolio. A well-written Fraud Prevention Representative Resume mentions the following duties – observing customer transactions and identifying fraudulent activities such as friendly thefts, frauds, and similar other tasks, identifying fraudulent transactions and canceling them from further processing, solving queued transactions within the service level agreements; interacting with banks and customers to validate information, solving customer issues, and monitoring customers’ constantly and transactional records to identify any sort of unauthorized transactions and fraudulent accounts.
The most sought-after skills for the post include the following – strong interpersonal skills, the ability to perceive small changes and things; knowledge of handling information from all sources, a methodical manner to work and to stop fraud; and the potential to handle sensitive personal information. Most of these agents have a degree in finance, computer science, or a related field. Those having a relevant certification can enhance job prospects.
Objective : Fraud Prevention Representative is responsible for the prevention of fraud, document and identity theft, and other financial crimes by assuring that the company’s credit card processing systems and related processes are compliant with all state and federal laws and regulations.
Skills : Inventory Management, Microsoft Office, Bilingual, Typing 100 WPM.
Description :
Managed and manually reviewed consumer online transactions for fraudulent activities including identity theft, account takeover, family fraud, and other potential risks.
Interviewed customers via phone to determine transaction legitimacy and provided phone support on the escalated line to refund transactions and further investigate suspicious activity.
Performed customer-service duties which included responding to inquiries and resolving problems via phone and email.
Teamed with functional areas of the Electronic Operations Center, including Risk Management, Financial Services, and System Administration regarding changes and updates to policies upgrades and customer-care issues.
Assisted with training new employees.
Consistently surpassed expectations due to strong performance and exceeding transactions per hour goals.
Provided excellent customer service while making decisions on transactions and resolving issues on the escalated line
Experience
2-5 Years
Level
Junior
Education
High School Or Equivalent
Fraud Prevention Representative Resume
Objective : To obtain a Fraud Prevention Representative position that will allow me to utilize strong documentation, interpersonal, and leadership skills.
Skills : MS office, Team Work.
Description :
Demonstrated a clear understanding of my job through the accuracy of my decision making.
Documented the fraud activity and sent the account information to the Fraud Investigation teams.
Received numerous compliments from clients for quality performance and attention to needs.
Specialist may created and maintained fraudulent activity logs/records, interpret data, identify trends and produce reports for management and business partners.
Worked as an individual contributor and in a team environment.
Handled private and sensitive personal and financial information with the utmost professionalism.
Experienced in fraud detection and consumer loan underwriting preferred.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Fraud Prevention Representative Resume
Objective : Worked in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Excels at interfacing with others at all levels to ensure organizational goals are attained. Detail-oriented and resourceful in completing projects and the ability to multi-task effectively. Trustworthy, ethical, and discreet committed to superior customer service.
Skills : Team Leader, Training & Development.
Description :
Provided quality customer service to a diverse population: including individuals from different countries around the world.
Worked well under pressure with constant interruptions.
Employed problem-solving techniques regarding discrepancies with online orders.
Worked with diverse populations - including individuals from different economic and cultural backgrounds.
Communicated effectively with individuals from a diverse population on a daily basis.
Handled both English and Spanish calls.
Demonstrated good listening skills: able to relate to customers/banking institutions/law enforcement officers over the phone.
Experience
2-5 Years
Level
Junior
Education
BS In Education
Fraud Prevention Representative Resume
Objective : To obtain a job to be able to provide great customer service to patients and make sure they get what they need for any circumstance For their protection and security.
Skills : Customer Care ,problem Solving ,multitasking,listening.
Description :
Utilized exceptional and interpersonal skills in fraud detection to produce $500,000 in savings to the company.
Reviewed cardholder accounts and analyzed for possible fraudulent activity.
Placed outbound calls to cardholders to verify activity.
Provided service which exceeded the company and/or customer's expectations.
Analyzed client's accounts for any possible fraud activity.
Communicated the possible fraud to the clients.
Terminated the account and established a new account to replace the fraud account.
Experience
2-5 Years
Level
Junior
Education
GED
Fraud Prevention Representative Resume
Headline : Results-driven Fraud Prevention Analyst and Customer Service Specialist. Highly organized with strong verbal and written communication skills and problem-solving techniques. Skilled in training and coaching staff with a proven ability to transfer job knowledge and skills to all levels. Areas of expertise include: Research Problem Solving Leadership Flexibility Team Player Mentoring.
Skills : Customer Service, Excellent Written And Verbal Communication, Team Building, Leadership, Fraud Prevention, Fraud Detection, Compliance, Process Improvement.
Description :
Responsible for processing online transfers to prevent fraudulent activity associated with consumer scams, account takeover, identity theft and friendly fraud.
Developed and maintained best practices to guard against and reduce financial risk due to fraud.
Resolved fraud related issues in compliance with local, state, federal and international laws and regulations.
Responded to customer questions and provided assistance upon request from other staff.
Effectively processed requests and transactions in an efficient and concise manner.
Answered 940 calls on average per month in order to detect and prevent financial loss for the consumer and the company.
Processed 348 customer inquiries and complaints on average per month via phone and email; maintained a calm and professional manner to resolve concerns and educate on procedure.
Experience
5-7 Years
Level
Executive
Education
Diploma
Fraud Prevention Representative Resume
Summary : Quality and Accuracy-oriented customer relations professional with expertise in: Organization, Time and Work-flow management, active listening skills, problem-solving, Leadership and supervision, planning and resolution, excellent organizational and analytical skills, recognized for being friendly, social, communicating well with others, resilient, hardworking, determined, dependable and always willing to encourage and support others.
Skills : Legal, Collections.
Description :
Managed online accounts and resolved financial discrepancies while retaining loyal customers, collecting debt and preventing escalations.
Handled customer phone calls related to pending transactions and the escalation line.
Monitored consumer transactions for fraudulent activity including: identity theft, account take over, friendly fraud, consumer fraud, and other potential risks.
Supported Tier 1 representatives via the phone and email to resolve issues related to transaction processing and submittal Monitor queues and communicates workloads to team providing visibility to current work volumes.
Partnered with other functional areas of Electronics Operations Center, including Transaction Security, Financial Services, and System Administration to ensure continuity of departmental goals and objectives.
Escalated issues to management and other functional areas as necessary regarding changes/updates to policies, upgrades and customer care issues.
Provided analysis and feedback on consumer behavior requested from senior management.
Experience
7-10 Years
Level
Management
Education
Post Baccalaureate Certificate In Paralegal Studies
Fraud Prevention Representative Resume
Objective : Energetic, efficient customer service and fraud prevention specialist with reputation for producing high volume, error-free and high quality work. handle confidential information on a daily basis with tact and ease. Results oriented performer, adaptable and highly efficient in fast paced environment with ability to successfully handle multiple tasks and projects within tight deadlines.
Skills : Cashier Experience, Customer Service Experience.
Description :
Helped thousands of fraud Identity theft victims by managing Inbound and outbound fraud prevention calls.
Researched and analyzed internal fraud reports for possible fraud prevented future losses.
Identified areas that needed increased security procedures to protect customers accounts.
Highly sensitive information was researched and reports were executed on advance security applications.
Maintained a high level of customer services by consistently ranking at the top 5% of the quality score of the team.
Exercise effective communication with customers via telephone and mail which resulted in an increase of the customer satisfaction score for Capital One in 2015.
Completed ongoing training to stay abreast of the latest laws and regulations applicable to financial services.
Experience
2-5 Years
Level
Executive
Education
GED
Fraud Prevention Representative Resume
Summary : Fraud Prevention Representative with effective customer service skills focused on resolving client issues and supporting team effort. Key strengths are listening, problem solving, communications and follow-through with clients. Recognized for quality, high productivity, and strong work performance with accuracy.
Skills : Customer Service, Call Center, Microsoft Office.
Description :
Monitored accounts/orders for fraud.
Identified verification.
Assisted with discrepancies.
Set up fraud claims.
Activated/Deactivated account.
Setup new accounts.
Monitored consumer transaction activity for fraudulent activity including Identity theft, account takeovers, friendly fraud and other potential risks.
Experience
10+ Years
Level
Senior
Education
Post Baccalaureate Certificate In Paralegal Studies
Fraud Prevention Representative Resume
Objective : Seeking a Fraud Prevention Representative poistion with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Photography, Photoshop.
Description :
Partnered with other functional areas of the Electronic Operations Center, including Transaction Security, Financial Services, and System Administration to ensure continuity of departmental goals and objectives.
Escalated issues to management and other functional areas as necessary regarding changes/updates to policy or customer care issues.
Worked 3857 transactions on average per month by utilizing strong investigative skills and research techniques to identify fraud by analyzing account history, dollar amount, location and current trend indicators.
Detected and prevented fraudulent and high-risk personal loan applications and fund issuance.
Reviewed and analyzed identification and income documents for authenticity and accuracy.
Thrived in a fast-paced environment balancing the need to support inbound and outbound call volume while meeting production and quality goals.
Verified true customers, identified fraudsters, and advised victims accordingly.
Experience
2-5 Years
Level
Executive
Education
Associate of Arts
Fraud Prevention Representative Resume
Summary : Talented Fraud Prevention Representative with more than seven years in service related roles. Currently pursuing a degree in IT security with an emphasis in programming languages. Current classes include HTML, JAVA and SQL.
Skills : Customer Service, Billing Skills.
Description :
Interviewed victims of fraud to gather all necessary facts for a fraud case and make recommendations for protective measures.
Processed fraud referrals, manage escalated calls, and provide support for the Member Support, Credit, and Small Business departments.
Navigated multiple computer system windows, applications, and utilize search tools to research individuals and businesses.
Responded to fraud alerts and consumer statements on customer reports.
Adhered to and complied with applicable federal and state laws as well as company policies and procedures.
Gathered, logged, and tracked information to determine impersonation and potential fraud rings.
Provided excellent customer service and effectively communicate with customers, victims, suspects, and financial representatives.
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