Front Office Supervisor Resume Samples

Front officer supervisors are responsible for managing the daily operations of the company. Some of the core tasks handled by the front office supervisors are – overviewing operations, ensuring smooth workflow, monitoring and reviewing checklist of arrivals and departures, giving warm welcome to all guests and VIP’s; handling bookings and reservations, rendering quality service, working as per the instructions given by front office manager, and supervising the front office staff.

Candidates aspiring to become front office supervisor should be able to demonstrate strong communication skills, high level of patience, tact and diplomacy; they should be able to do fast calculations, have basic knowledge of math and calculations; be a good observer and show outstanding supervisory skills. The basic eligibility criteria to enter into this field is a high school diploma with relevant work experience. The strongest Front Office Supervisor Resume shows additional qualifications like a bachelor’s or associate’s degree.

Front Office Supervisor Resume

Objective : To obtain a position that would best benefit from my experience, skills and aptitudes to benefit company objectives.

Skills : Customer Service Management, Operations Management, Human Resource Management, Payroll Administrator.

Description :

    1. Ensure the training and execution of brand standard of front office personnel.
    2. Demonstrate to leadership the ability to act as Manager on Duty in the absence of management.
    3. Engage and prioritize all guest relations to benefit overall guest satisfaction.
    4. Provide one on one training for night audit staff.
    5. Strategically organize room blocks according to guest needs Routinely ensure hotel policies are being followed.
    6. Ensure correct routing and payment methods for business clientele.
    7. Support interdepartmental communications in seamless manner.
    8. Become familiar with market codes to ensure benefits are extended to them.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
General Education Credits


Front Office Supervisor/Front Desk Agent Resume

Headline : A highly motivated professional driven by performance; excellent organizational, analytical, and leadership skills with a broad knowledge of the hospitality industry. I have acquired strong and effective communication skills and the ability to build and lead teams to successfully achieve results.

Skills : Excellent Customer Service, Time Management, Leadership.

Description :

    1. Handling and answering external as well as internal phone calls and transferring calls to the appropriate departments.
    2. Managed patient's appointments, according to the doctor's schedule.
    3. Give registration forms to patients and prepare all necessary information filed from them.
    4. Registration, filing and maintenance of medical records and documents.
    5. Maintaining financial records and performing some accounting tasks.
    6. Initiating and maintaining correspondence with patients and insurance companies.
    7. Maintaining records of purchased equipment and other medical supplies.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
General


Assistant Front Office Supervisor Resume

Objective : Results driven hospitality professional with over 16 years experience in food and customer-oriented environments. Dedicated to providing excellent customer service and driving both employee and guest engagement.

Skills : Microsoft.

Description :

    1. Greet, register, and assign rooms to guests of hotels or motels.
    2. Verify customers' credit, and establish how the customer will pay for the accommodation.
    3. Contact housekeeping or maintenance staff when guests report problems.
    4. Issue room keys and escort instructions to bellhops.
    5. Keep records of room availability and guests' accounts, manually or using computers.
    6. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
    7. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Esthetician Certificate In Aesthetics

Sr. Front Office Supervisor Resume

Summary : A career minded individual with a strong background in hospitality. Over two years of hospitality experience with a focus in guest relations and a creative mind to construct ideas and procedures to better guest and employee experiences.

Skills : Guest Service, Service Management.

Description :

    1. Manage all aspects of daily front office operations, oversaw human resource functions, including request for time off, hiring, training employees, annual reviews and setting up monthly department meetings with the ability to influence staff in working towards a mutual goal.
    2. Defined overall front office objectives, priorities, and set deadlines and assisted with unusual situations, ensuring patient satisfaction and business.
    3. Established, automated, and maintained highly efficient filing systems that housed electronic patient records, copied business documents, employee communications, and other pertinent files.
    4. Maintain strict confidentially of all documents.
    5. Developed and implemented an effective patient scheduling/appointment system and coordinated the flow of necessary documents and referral services.
    6. Received and greeted incoming patients, answered telephones, referred calls as needed, scheduled appointments, verified and answered insurance benefits questions, replied to email questions; used Microsoft Office Programs.
    7. Created and verified patient charts for accuracy, completeness, and adherence to HIPPA regulation, conducted electronic and manual data entry, prepared spreadsheets for patient/provider data, responsible for key control of building access.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Front Office Supervisor/Medical Assistant Resume

Objective : Highly skilled Operations Manager with Fifteen years of working experience in the hospitality industry. In depth knowledge of maintaining high standards for overseeing events, restaurants & front desk operations. Hands on experience in evaluating guest satisfaction levels and working toward continuous execution of exceptional meetings and events.

Skills : Microsoft Office, Customer Service.

Description :

    1. Managed all aspects of front desk operations including the use of reservations system.
    2. Used innovative techniques to optimize hotel occupancy when blocking rooms.
    3. Trained all new employees and interns through our Manager in Training Program.
    4. Employed brainstorming and communication skills to resolve guest complaints.
    5. Assisted staff with expediting problem payments (e.g., problems processing credit card).
    6. Followed up with guest regarding satisfaction with guest-related issues.
    7. Anticipated sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
    8. Reviewed shift logs/daily memo books and document pertinent information in logbooks.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor Of Science In Resort And Hospitality Management

Assistant Front Office Supervisor Resume

Objective : Received Mr. Marriot Spirit to Serve Award 2014 Project Management Certified by Comp TIA Extensive professional and entrepreneur experience Proficient in Microsoft Office applications: MS Word, Excel, PowerPoint, Outlook, and all around computer savvy. Current Masters in Business Administration Graduate student.

Skills : Microsoft Office,Opera PMS System,PassKey, Typing.

Description :

    1. Directed and supervised reception and clerical functions in the medical clinic in accordance with HIPPA, governmental and other regulatory standards.
    2. Oversaw the management, supervision and coordination of the clinic clerical office staff performing patient reception, verification of insurance, scheduling, greeting and other clerical duties in the clinic.
    3. Hired, oriented, trained, and evaluated clinic receptionists and clerical staff and ensured training and development for clinic office staff.
    4. Facilitated development of department mission, goals, budgets, policies, procedures, and work standards.
    5. Compiled and analyzed data as requested by Clinic administrator and/or other departments.
    6. Prepared and presented statistical information on department performance, productivity, activity, and budget to administration as necessary.
    7. Used TQM methods to improve performance and processes and made suggestions for resolving clerical and patient/guest relation concerns.
    8. Demonstrated clerical skills through job performance and maintained high quality appointment scheduling, patient demographics, data collection, collection of co-payment and co-insurance and other related medical processes.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Front Office Supervisor III Resume

Summary : I am seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized.

Skills : General Manager, Hotel Manager, Manager Of The Year 2011, Director Of Front Office, Union Hotels.

Description :

    1. Built a strong foundation of clienteles that enabled our institution to flourish.
    2. Established an inter-personal relationship based on each individuals needs and demands.
    3. Established daily competitive sales strategies based on our hotel forecast and citywide supply and demand.
    4. Worked closely with all departments and associates to enhance our knowledge of our daily duties and responsibilities.
    5. Worked closely with Housekeeping and Engineering to ensure that all rooms were available on a daily basis.
    6. Assisted with resolving guest service recovery and made sure that all aspects were met in a timely matter.
    7. Worked side by side with managers to create a schedule that complied with the union rules and regulation.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Degree

Front Office Supervisor/Front Desk Agent Resume

Objective : Strong management and administrative skills. Able to communicate verbally and in written form; Excellent in dealing with the public; Computer literate. Effective interpersonal and communication skills, plus well developed customer service skills ; Quantitative and analytic abilities, along with the ability to organize/prioritize details while completing multiple tasks on schedule; Ability to problem solve, exercise independent judgment, display a high degree of initiative, and work productively with minimal supervision ;seeking long term employment.

Skills : Able T.

Description :

    1. Maintained an extreme level of professionalism with all guests.
    2. ensured a smooth, pleasant stay starting immediately upon arrival.
    3. Ensured guest requests, inquiries, and concerns were addressed with a positive outcome.
    4. Met needs efficiently to fit the individual needs, or requests to further the Assisted with the delivery, and execution of the Hilton Hhonors loyalty program.
    5. Includes amenities, guest welcome letters, and profile updates.
    6. Reviewed all special requests to meet, and exceed guest expectations.
    7. Worked with all hotel departments to maintain guest expectations throughout the entire stay.
    8. Checked all reports daily to avoid mishaps by detailed attention to guarantee a hassle free departure.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Front Office Supervisor/Manager On Duty Resume

Objective : To obtain a management position in the hospitality sector and create profitable partnerships while innovating ways to establish relationships for long term.

Skills : Hospitality.

Description :

    1. Perform daily stand ups to inform my team of daily assignments and pass on events that may affect my team performance.
    2. Manage a bank of $1000 and provide cash handling audits to my associates to enforce the right protocols.
    3. Took the responsibility of the Assistant General Manager by resolving Customer Care issues, which are problems that guest may have encountered and are looking for a resolution.
    4. Supervise my associates for a 10-hour shift to increase arrival experience and responsiveness to guest needs.
    5. Strategically assign rooms for the needs of our guest (connecting rooms, accessible rooms) Improved the Arrival score from 72.7 in August 01, 2012 to 90.6 in Nov 30, 2013.
    6. Received the Spirit to Serve Award for the 1st quarter in 2013.
    7. Took the responsibility of the Operation Manager of the gift shop inventory to increase sales.
    8. Decrease pilferage by $500 from November 2012 until present.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor Of Science In Hospitality Management

Front Office Supervisor II Resume

Headline : Driven to lead team members to achieve record-setting revenue gains. Guest service training. Guest-oriented with superior time management skills. Successful in relationship and team building. Motivate team members to exceed sales goals. Effective at multitasking and reaching sales targets. Building loyalty and long-term relationships with guest.

Skills : Microsoft Word, Leadership, Guest Services, Group Sales.

Description :

    1. Directed the daily activities of the five-member Front Desk Staff.
    2. Directed the daily activities of the seven-member Housekeeping team.
    3. Greeted and registered guests and issued room keys.
    4. Greeted all guests in a courteous and professional manner.
    5. Fostered strong working relationships with all hotel departments.
    6. Referred guests to local restaurants and recommended attractions in the area.
    7. Delivered requested items to guests' rooms.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
High School Diploma

Sr. Front Office Supervisor Resume

Summary : Time management Vendor management Client management Guest relations Crisis management Resourceful Bilingual (Spanish/English) Operational proficiency (Microsoft/Apple/ Sales Force Office 2007 Suite Windows 8/7/XP platforms Four Years in Technical Customer Support.

Skills : Microsoft Office.

Description :

    1. Offered concierge services and establish core relationships with recurring and new guests.
    2. Oversaw hotel night audits and responsible for accuracy of night audit's reporting process.
    3. Made room reservations in the best interest of the guests, using the company's ResPlus system.
    4. Assist managing property, using IDS/GDS/CRO/PMS.
    5. Assisted the Operations Manager with recruiting, selecting and training front office staff to maintain JDV standards.
    6. Assist the Operations Manager with performing staff performance appraisals compliant with the company's policy.
    7. Train and model all aspects of Front Desk procedures while participating the company's programs.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Hotel Restaurant Management

Front Office Supervisor Resume

Objective : A highly-organized and detail-oriented Volunteer Secretary with more than 5 years of Clerical and Customer Service experience. A dependable team-player with a positive attitude and a willingness to learn new things.

Skills : Type 65+ WPM, Microsoft Office, Filing And Data Management, Internet Proficient, Team Player, Great Communication.

Description :

    1. Improved guest service ratings through quality care.
    2. Recruited and trained three new members of the guest service team.
    3. Increased hotel revenue and profits through collecting same day cancellations, no shows, and upgrades.
    4. Collaborated with maintenance and housekeeping to ensure rooms are ready and available by check-in time.
    5. Resolved service-related problems in a timely manner.
    6. Verified that personal and payment information on guest accounts was accurate and complete.
    7. Developed departmental objectives, work schedules, budgets and policies.
    8. Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Arts In Global Studies / Asian Studies