A web Support Specialist is an expert hired to provide web-based support for a wide variety of products, including computer software. Not all these professionals carry out the same tasks, however, certain core tasks are common and such are listed on the Web Support Specialist Resume as – providing web support to both phone and web-based contact customers; providing support exclusively through the web; responding to e-mail and phone-based first-level client support, assisting and instructing client, prospects and employee users using telephone and web-based technologies, and solving help desk trouble ticket issues.
Summary of qualifications that highlight a resume is – experience in providing web application support, knowledge of Windows PC/Server installation, familiarity with Photoshop, HTML, and SQL, skilled with WebSphere, and Apache web and application servers, proficiency with Windows servers, and website design, and the ability to keep up-to-date on technology trends and developments. Suitable education backgrounds are marketing, Computer Science, Communications, and public relations.
Objective : Seeking a Web Support Specialist position on a creative and passionate team where I can utilize my skills in social media, website design, and project management.
Skills : Adobe Creative Suite, Social Media, Copywriting, Wordpress, Constant Contact, Web Content, Video Production, Advertising, Salesforce.
Description :
Demonstrated mastery of customer service call script within specified time frames.
Assisted with the development of the call center's operations, quality and training processes.
Led a team of customer service representatives to increase service center profitability.
Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Properly directed inbound calls in phone queues to improve call flow.
Built customer loyalty by placing follow-up calls for customers who reported product issues Assisted in creating detailed product website that reduced average call time by 20 seconds.
Exchanged returned merchandise for customers quickly and efficiently.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science In Management
Web Support Specialist Resume
Summary : As someone with an extensive background in dealing and taking care of people of all ages, familiarized with different nationalities, instruction levels, status, social ranks and health states, a receptionist/customer service position in an organization seeking patience, balance, initiative, team work, excellent communication, work ethic and willingness to learn would be quite compatible with my abilities and vocation. Proficient in English and Portuguese ( written and spoken ), Spanish (spoken). Basic Computer knowledge.
Skills : Lean Six Sigma Certified, Continuous Improvement.
Description :
Provided customer support via telephone, email, and live chat.
Managed Company's Facebook page.
Worked with team to resolve customer issues.
Processed online orders and working with different departments to fulfill orders.
Processed payments.
Accurately recorded and maintained incidents in accordance with department standards.
Exhibited effective sales skills while observing up-sell/cross sell opportunities with customers over the phone.
Experience
7-10 Years
Level
Management
Education
MS
Web Support Specialist Resume
Summary : Web Support Specialist Professional with 7+ years of Customer Service experience, Inbound/ Outbound communication, Call Center (High-volume), Small Business, Marketing/ Sales, Retail, Microsoft Office Certification, General Office, Computer Savvy, Excellent verbal& written skills, Multitasking, Problem Solving skills and negotiating skills.
Skills : Small Business Account, Microsoft Office Certified, Inventory Management, Customer Service, Proficient In Microsoft XP Office WPM Speed:45 Outstanding Computer Literacy, Customer Service, Interpersonal, Communication Skills. Sufficient With Medical Terminology And Medical Coding.
Description :
Provided customer service to current/new account holder with equipment order issues, such as (e.g., printer, copiers, toners, staples) Provided navigational assistance to customers to select desired items needed.
Trouble-shoot website to resolve issues.
Maintained updates to Role assignments and authorized users of the accounts and equipment.
Provided outstanding customer service Temporary assignment.
Used Excellent verbal, written, and interpersonal communication skills.
Demonstrated an independent work initiative, sound judgment, and a strong work ethic.
Increased sales with excellent customer service levels and developed good relationships with customers.
Experience
7-10 Years
Level
Management
Education
Associate's
Web Support Specialist Resume
Objective : As a Web Support Specialist, responsible for Preparing documentation to support area IT functions and provide user support for new or modified websites and web applications, Evaluating and supplementing vendor-supplied documentation for third party software.
Skills : Microsoft Applications: Windows; Microsoft Office Suite; Outlook; Firefox; Internet Explorer; Desktop Publisher.
Description :
Supported office that worked on both Stony Brook University and NY State research websites.
Worked 30 hours a week as a full-time student.
Coded in HTML, CSS, and JavaScript each day to create, maintain, and heavily edited over 25 websites.
Utilized JavaScript to populate speaker biographies for 200+ people.
List was distributed digitally and printed out to use throughout the conference.
Updated software and troubleshot issues throughout computer laboratories in the Engineering Quad.
Experience
2-5 Years
Level
Junior
Education
B.S.
Web Support Specialist Resume
Headline : Effective, resourceful, and dynamic Web Support Specialist professional seeking to obtain a position to grow in the administrative field. Bringing critical thinking and problem-solving skills to support office staff and build clientele.
Assisted the growth of the website sales through training and development.
Assisted the Project Managers with developing training guides, building unique rate sheets, and helping launch targeted programs for Finance Companies.
Responsible for social media promotion, logo design, and presentation materials for state conventions such as the Long Island Tech Hall of Fame and the Wireless Information Technology Conference (CEWIT).
Migrated multiple websites to OUCampus Content Management System (CMS).
Assisted in special projects and other duties as assigned.
Served as liaison between customers, store personnel, and various store departments.
Experience
5-7 Years
Level
Executive
Education
Diploma
Web Support Specialist Resume
Headline : Proficient user of all of Adobe Suite (including Flash, Photoshop, Illustrator, Dreamweaver, Premiere and In-Design), HTML, HTML 5, CSS, Javascript, PHP, J-Query, and MySQL Creative, artistic, multiple ideas Strong interpersonal communication skills Reliable, motivated, hardworking Capable of multi-tasking and creating complex projects Attentive to details People savvy, flexible and can-do team player.
Skills : HTML, HTML 5, Adobe Photoshop, Adobe Illustrator, Adobe.
Description :
Responsible for designing, developing, and converting multiple outdated flash websites into updated HTML, HTML 5, JavaScript, and J-Query websites using only programs Notepad/Notepad ++ and an online photo editor for multiple Prudential.
Developed, edited, proofed, and designed multiple HTML E-Blasts and E-Blast templates.
Created, designed, and developed web templates and multiple future retirement websites using front end design and development with HTML, HTML 5, CSS, JavaScript, and J-Query with Notepad / Notepad++ and an online photo editor for Prudential clients including: - Belden Incorporated - Overhead Doors - Walter Investments - Dawn Food - CGB Enterprises Inc.
Created multiple web images, designs, and applications for several retirement websites.
Helped with the posting, editing, and maintaining of content and e-media for multiple retirement websites.
Handled all password/pin resets and helped members establish new security codes for the overall protection of the account.
Managed multiple assignments, tasks while meeting deadlines.
Experience
5-7 Years
Level
Executive
Education
Associate Of Science
Web Support Specialist Resume
Objective : To obtain a Web Support Specialist, responsible for Designing website layouts, user interfaces, and web graphics using Adobes Photoshop software; implementing website designs and user interfaces using HTML, CSS, and Javascript/jQuery.
Skills : Microsoft Word/PowerPoint/Outlook, Data Entry, Budgeting, Customer Service, Documentation, Event Planning, Negotiation, Leadership Training.
Description :
Created/Modified pictures for web use.
Kept track of meetings, project due dates.
Worked with a ticket system to troubleshoot and resolve problems customers experienced.
Primarily worked with HTML5, CSS, Photoshop and JavaScript/jQuery.
Ensured cross-browser compatibility and created graphics/pages consistent with their brand.
Promoted to National Accounts within 1.5 months.
Provided advice to clients and employees with particular programs or need to understand how to use a piece of technology to carry out certain tasks while using the company website.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Web Support Specialist Resume
Objective : As a Web Support Specialist, responsible for Understanding business and seeing my company's client as my client, comfortable communicating in simple or technical terms with clients and team members alike to define client's needs and plan a path to how we can achieve that goal. Two years experience with Front-End and one year experience with Back-End Development, Goal-oriented, self-motivated and strong attention to detail with the ability to prioritize tasks. Seeking a JR Developer position.
Provided Tier 2 support for World Vision customers on the World Vision website.
Developed test cases and reported bugs to the development team.
Monitored social media on Facebook pages and Twitter.
Responded to customer questions via e-mail.
Wrote and updated KB articles on the internal Wiki.
Provide quality customer service for clients on the company website via phone and via the web.
Supported company clients on how to solve basic computer, web issues, or any IT issues.
Experience
0-2 Years
Level
Entry Level
Education
BS
Web Support Specialist Resume
Objective : Energetic and enthusiastic Web Support Specialist motivated to succeed in a fast-paced and deadline-driven professional environment. Vast knowledge of web applications, software, and framework seeking to assist clients in all troubleshooting endeavors.
Provided web support to car dealership employees (Ford&Lincoln) and assist with hardware and software troubleshooting.
Supported multiple programs with password reset, entitlements, and job role restrictions and create and update employee profiles for Ford Motors car dealerships nationwide.
Educated users on the proper use of programs and remotely assist users with issues that would appear.
Assisted with setting up new dealerships across the nation and providing constant support when needed by dealership managers and employees.
Used A lot of patients were needed for certain jobs. (staying on the phone for more than an hour at times to make sure things went smoothly) Time management.
Managed project for an outsourcing company, delivered high-end web multimedia Software solutions to a national and international clientele.
Established clients through various media methods.
Experience
2-5 Years
Level
Executive
Education
MS
Web Support Specialist Resume
Headline : Extensive Lean Six Sigma Academics, Sales, Professional Expertise, Computer Applications, Report Generation, Data Analysis, and Client Relations. Self-motivated, focused, and very competitive with business acumen to excel in any challenging position Business and sales professional with management and customer care experience.
Skills : Computer , Microsoft Office Suite, Team Leadership, Time Management , Marketing.
Description :
Assisted with navigating through the online checkin and how to print documents.
Assisted with online help with carnival.com and goccl websites with (US) travel agents and non travel agents, (internatonal guests also with carnival (UK) website trouble shoot web issues, create passwords & find log in.
Assisted with over flow of customer service calls and knowing which departments to transfer callers to for further assistance.
Created and cancelled accounts.
Managed front end design development and oversee back end data base programming and integration processes.
Addressed hardware, software and system-wide issues within company.
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