Guest Relations Representative Resume
Objective : Guest Relations Representative with extensive background in sales and customer service. Looking for full-time work in a communication related role at a company with room for growth.
Skills : Event Planning, Education, Administration, Customer Service, Languages, Retail Management, Retail Management.
Description :
- Followed up with management to ensure guest satisfaction, record in excel sheet.
- Assisted and clarified with Guests in understanding policies, safety, ingredient & allergen statements, promotions, and advertising.
- Addressed and resolved guest concerns in a timely manner.
- Assisted guests with any account complications via internet-based programs.
- Processed reports of any data error of coupons, promotions, emails, and notify a supervisor and according to departments.
- Checked phone reservations and answered machine messages to ensure all reservations were documented Greeted and seated large parties for daily and special events.
- Provided special accommodations and ensured that group requirements were met; including services needed for small children as well as for individuals with disabilities or food allergies.
Experience
2-5 Years
Level
Junior
Education
Diploma In Education
Sr. Guest Relations Representative Resume
Summary : Highly motivated and energetic individual with over 5 years experience providing outstanding customer service and exceeding sales goals. Outgoing personality coupled with strong ability to multi-task and build relationships. Experience with face to face customer service and call center experience.
Skills : P&C Insurance License, Bilingual; English/Spanish, 10-key, 60 WPM Typing, Yardi Experience, SalesForce Knowledge.
Description :
- Answered over 200 guest inquires via E-mail, phone and social media while proudly representing the Red Robin brand.
- Utilized multiple databases at once to obtain necessary information and resolve inquires in a timely manner.
- Employed problem solving skills to help in identify root causes and create loyal guests.
- Assisted in the interview and hiring process for new Guest Relations employees.
- Led on-going training sessions and meetings with team to help improve customer service.
- Developed training guide and conducted training for all new Guest Relations Specialists Accomplishments Successfully collaborated with Learning and Development team to develop and create a detailed training guide for position of Guest Relations Support.
- Used Provided outstanding customer service and provided prompt and accurate responses to customer inquires.
- Utilized collaboration skills by working with different levels within the organization to recommend changes and process improvements to achieve shared goals.
Experience
7-10 Years
Level
Management
Education
BA In Sociology
Jr. Guest Relations Representative Resume
Summary : To obtain an Executive Management position with a progressive organization in which excellent job performance results in opportunities for professional growth within the company.
Skills : 10-Key Calculator, Hospitality, Event Planning, Education, Administration, Customer Service, Languages, Retail Management, Retail Management.
Description :
- Worked directly under the guidance of the General Manager and Corporate Claims in the processing of guest claims.
- Advised department heads concerning issues of safety and welfare of the guest and employees.
- Make and maintained contact with guest and legal counsel concerning claims and legal issues.
- Completed necessary forms, documents, logs, and filing appropriately.
- Tracked of security reports related to guest claims and entering reports into the insurance computer system.
- Generated monthly financial reports directly related to payment of guest claims.
- Processed all necessary paperwork related to employee injuries as required by law in the state of Mississippi.
- Worked directly with the third party administrators in containing company medical costs, and establishing a speedy return to work program for injured employees.
Experience
7-10 Years
Level
Management
Education
Administrative
Guest Relations Representative III Resume
Summary : Very good research, time management skills and problem solving skills. Organized with the ability to manage multiple projects and consistently meet deadlines.
Skills : Microsoft Office Suite, OPERA, SABRE, OnQ, SABRE, OnQ, General Management.
Description :
- Forwarded requests for food items to be added to the menu.
- Answered questions about coupons and promotions.
- Forwarded issues to the local restaurants if issue needed to be addressed by management.
- Responded to customer questions regarding the product, pricing, and terms.
- Provided assistance to visitors and patients to ensure a safe experience, answer call lights for nurses, admit and discharge patients from hospital and unit, check diets of patients, assist in completing patients' medical charts.
- Assisted guests with answers to questions at various sporting events.
- Provided guests with all necessary materials to enjoy the event.
- Aided guests in the Hotel and Theme Park Areas.
Experience
7-10 Years
Level
Management
Education
Nursing Assistant
Guest Relations Representative II Resume
Headline : Experience working in high pressure, fast-paced customer service environments. Excellent organizational, time management, and multitasking skills. Dedicated to building customer satisfaction and loyalty.
Skills : Microsoft Word, Internet Application, Typing.
Description :
- Sold and collected admission tickets and passes from patrons at entertainment events.
- Examined tickets or passes to verify authenticity, using criteria such as color or date issued.
- Guided patrons to exits or provide other instructions or assistance in case of emergency.
- Provided assistance with patrons' special needs, such as helping those with wheelchairs.
- Refused admittance to undesirable persons or persons without tickets or passes.
- Assisted patrons in finding seats, lighting the way with flashlights, if necessary.
- Operated refreshment stands during intermission or obtain refreshments for press box patrons during performances.
- Verified credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
Experience
5-7 Years
Level
Executive
Education
BS
Guest Relations Representative I Resume
Objective : Skilled clerk, accomplished varied clerical assignments, provided valuable customer care services, and performed administrative assistance tasks throughout career in office environment, with excellent office organizational management skills.
Skills : Outstanding Computer Skills, Extensive knowledge of Microsoft Applications.
Description :
- Greeted patients, visitors, and staff of the hospital.
- Answered and directed incoming and internal phone calls.
- Helped implement hospital and patient privacy laws.
- Received solid performance reviews.
- Improved office efficiency by updated data and patient information.
- Attended to day to day Guest Services operations Coordinated Social Media campaigns.
- Directed at expanding and improving Guest Satisfaction and market reach Skills Used Incredible Guest Service skills, conflict resolution, management-level team building.
- Managed incoming calls to the proper department on a multi-line telephone system.
Experience
2-5 Years
Level
Executive
Education
Diploma
Guest Relations Representative I Resume
Summary : Seeking an opportunity to utilize management skills and experience to promote growth and enhance growth advancement within an organization.
Skills : Assembly and customer service, Event Planning, Education, Administration, Customer Service, Languages, Retail Management, Retail Management.
Description :
- Ensured customer satisfaction at all times in Guest Relations booths, Media level, and throughout the ballpark.
- Represented the Braves by answering questions regarding the stadium, its history, and game-day procedures to VIP and the general fan population.
- Coordinated with supervisors of other departments to ensure guest satisfaction.
- Maintained spreadsheets for information regarding game day incidents for Braves corporate employees.
- Increased customer satisfaction scores 27%.
- Created a new strategy on the communication process with fans, game day staff, and front office.
- Reviewed the arrival list daily and assist in preparing and distributing welcome amenities.
Experience
7-10 Years
Level
Management
Education
Masters Of Education
Guest Relations Representative Resume
Objective : Highly motivated, result driven professional with background in communications, conflict resolution and social media. Very team oriented and determined to reach organizational goals.
Skills : Customer Service, Computer Skills, Microsoft Office.
Description :
- Assisted clients of Motel 6 and Studio 6 make reservations across the US and Canada.
- Asked open-ended questions to assess customer needs.
- Routinely answered customer questions regarding merchandise and pricing.
- Helped drive sales goals and achieve monthly quotas.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 65 calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
Experience
2-5 Years
Level
Junior
Education
High School
Guest Relations Representative/Executive Resume
Objective : Looking for a growth opportunity where can leverage depth of experiences and ability to grasp technologies to drive company objectives.
Skills : Administrative Assistant, Event Planning, Education, Administration, Customer Service, Languages, Retail Management, Retail Management.
Description :
- Assisted guests with any questions arising from in-store purchases.
- Acted as a liaison between guests and upper echelon management.
- Assisted guests with bank transaction holds.
- Key player in assisting Spanish speaking only guests who had concerns or questions.
- Assisted guests with the "Fuel First Card" program, and internal pre-gas program.
- Made follow-up calls to guests with bad gas claims.
- Answered all incoming customer service related calls.
Experience
2-5 Years
Level
Executive
Education
High School
Guest Relations Representative/Specialist Resume
Summary : To obtain a career where can use skills and knowledge to help the company further be successful, Seeking a new challenge where administrative, customer service and interpersonal skills as well as experience can be used in a professional environment.
Skills : Microsoft Office Suite, Event Planning, Education, Administration, Customer Service, Languages, Retail Management, Retail Management.
Description :
- Enforced Darden's core values professionally with guests, restaurant managers, and directors to achieve 100% Guest Delight.
- Cross-trained in the basic values of all three major Darden concepts; Longhorn, Olive Garden, and Red Lobster.
- Worked directly with members of the Senior Management Team in the field, Digital Marketing, Consumer Insights and the Olive Garden Marketing team on a variety of issues such as; alcohol violations, bias complaints, slip and falls, injuries, food-borne illness claims, and director support.
- Provided support to Media Relations by creating and explaining responses to public inquires on such issues as political affiliations, serving alcohol to minors instead of the requested juice, using non-union workers on jobs, and low health department ratings posted in the restaurant.
- Responded to guest concerns via phone, email, post and social media.
- Worked autonomously and empowered to resolve guest concerns at discretion including but not limited to the following; financial compensation in the form of a gift card, check to reimburse for expenses incurred, brand merchandise, flowers, toys for kids, birthday, anniversary and other celebratory cards with confetti, and a personal handwritten apology.
- Received compliments from guests, directors at Darden and managers in the field.
Experience
10+ Years
Level
Senior
Education
BS
