Guest Relations Representative Resume Samples

The Guest Relations Representative provides front desk services to guests, process guest payments and acts as the information source on various matters. A well-drafted Guest Relations Representative Resume indicate the following – greeting guests upon arrival and departure, administering check-ins and check-outs; providing front desk service to incoming guests; delivering messages and mail, processing guest payments, coordinating with bell service, processing meal and beverage requests; accommodating general and special requests of guests; and resolving conflicts.

Apart from proven work experience the following skills are required – familiarity with hospitality industry standards; an outgoing personality, professional attitude, proficiency in English, Customer service skills, knowledge of relevant software; conflict resolution experience, patience, and good listening skills. Employers typically prefer those having a diploma in hospitality. However, some hospitality sectors accept experience in lieu of formal education.

Guest Relations Representative Resume example

Guest Relations Representative Resume

Objective : Guest Relations Representative with extensive background in sales and customer service. Looking for full-time work in a communication related role at a company with room for growth.

Skills : Event Planning, Education, Administration, Customer Service, Languages, Retail Management, Retail Management.

Description :

    1. In-Bound calls and voice of the guest surveys including entry of data including customer service & food safety experience.
    2. Follow up with management to ensure guest satisfaction, record in excel sheet.
    3. Assisted and clarified with Guests in understanding policies, safety, ingredient & allergen statements, promotions, and advertising.
    4. Addressed and resolved guest concerns in a timely manner.
    5. Assisted guests with any account complications via internet-based programs.
    6. Processed reports of any data error of coupons, promotions, emails, and notify a supervisor and according to departments.
    7. Checked phone reservations and answered machine messages to ensure all reservations were documented Greeted and seated large parties for daily and special events.
    8. Provided special accommodations and ensured that group requirements were met; including services needed for small children as well as for individuals with disabilities or food allergies.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma In Education


Sr. Guest Relations Representative Resume

Summary : Highly motivated and energetic individual with over 5 years experience providing outstanding customer service and exceeding sales goals. Outgoing personality coupled with strong ability to multi-task and build relationships. Experience with face to face customer service and call center experience.

Skills : P&C Insurance License, Bilingual; English/Spanish, 10-key, 60 WPM Typing, Yardi Experience, SalesForce Knowledge.

Description :

    1. Answered over 200 guest inquires via E-mail, phone and social media while proudly representing the Red Robin brand.
    2. Utilized multiple databases at once to obtain necessary information and resolve inquires in a timely manner.
    3. Employed problem solving skills to help in identify root causes and create loyal guests.
    4. Assisted in the interview and hiring process for new Guest Relations employees.
    5. Led on-going training sessions and meetings with team to help improve customer service.
    6. Developed training guide and conducted training for all new Guest Relations Specialists Accomplishments Successfully collaborated with Learning and Development team to develop and create a detailed training guide for position of Guest Relations Support.
    7. Skills Used Provided outstanding customer service and provided prompt and accurate responses to customer inquires.
    8. Utilized collaboration skills by working with different levels within the organization to recommend changes and process improvements to achieve shared goals.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BA In Sociology


Jr. Guest Relations Representative Resume

Summary : To obtain an Executive Management position with a progressive organization in which excellent job performance results in opportunities for professional growth within the company.

Skills : 10-Key Calculator, Hospitality.

Description :

    1. Work directly under the guidance of the General Manager and Corporate Claims in the processing of guest claims.
    2. Advise department heads concerning issues of safety and welfare of the guest and employees.
    3. Make and maintain contact with guest and legal counsel concerning claims and legal issues.
    4. Complete necessary forms, documents, logs, and filing appropriately.
    5. Tracking of security reports related to guest claims and entering reports into the insurance computer system.
    6. Generating monthly financial reports directly related to payment of guest claims.
    7. Process all necessary paperwork related to employee injuries as required by law in the state of Mississippi.
    8. Work directly with the third party administrators in containing company medical costs, and establishing a speedy return to work program for injured employees.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Administrative

Guest Relations Representative III Resume

Summary : Very good research, time management skills and problem solving skills. Organized with the ability to manage multiple projects and consistently meet deadlines.

Skills : Microsoft Office Suite, OPERA, SABRE, OnQ, SABRE, OnQ, General Management.

Description :

    1. Forwarded requests for food items to be added to the menu.
    2. Answered questions about coupons and promotions.
    3. Forwarded issues to the local restaurants if issue needed to be addressed by management.
    4. Responded to customer questions regarding the product, pricing, and terms.
    5. Provide assistance to visitors and patients to ensure a safe experience, answer call lights for nurses, admit and discharge patients from hospital and unit, check diets of patients, assist in completing patients' medical charts.
    6. Assisted guests with answers to questions at various sporting events.
    7. Provided guests with all necessary materials to enjoy the event.
    8. Aided guests in the Hotel and Theme Park Areas.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Nursing Assistant

Guest Relations Representative II Resume

Headline : Experience working in high pressure, fast-paced customer service environments. Excellent organizational, time management, and multitasking skills. Dedicated to building customer satisfaction and loyalty.

Skills : Microsoft Word, Internet Application, Typing.

Description :

    1. Sold and collected admission tickets and passes from patrons at entertainment events.
    2. Examined tickets or passes to verify authenticity, using criteria such as color or date issued.
    3. Guided patrons to exits or provide other instructions or assistance in case of emergency.
    4. Provided assistance with patrons' special needs, such as helping those with wheelchairs.
    5. Refused admittance to undesirable persons or persons without tickets or passes.
    6. Assisted patrons in finding seats, lighting the way with flashlights, if necessary.
    7. Operated refreshment stands during intermission or obtain refreshments for press box patrons during performances.
    8. Verified credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Guest Relations Representative I Resume

Objective : Skilled clerk, accomplished varied clerical assignments, provided valuable customer care services, and performed administrative assistance tasks throughout career in office environment, with excellent office organizational management skills.

Skills : Outstanding Computer Skills, Extensive knowledge of Microsoft Applications.

Description :

    1. Greeted patients, visitors, and staff of the hospital.
    2. Answered and directed incoming and internal phone calls.
    3. Helped implement hospital and patient privacy laws.
    4. Received solid performance reviews.
    5. Improved office efficiency by updated data and patient information.
    6. Attended to day to day Guest Services operations Coordinated Social Media campaigns.
    7. Directed at expanding and improving Guest Satisfaction and market reach Skills Used Incredible Guest Service skills, conflict resolution, management-level team building.
    8. Managed incoming calls to the proper department on a multi-line telephone system.
    9. To expedite the process, resolving the concern or inquiry myself was the first step.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Guest Relations Representative I Resume

Summary : Seeking an opportunity to utilize management skills and experience to promote growth and enhance growth advancement within an organization.

Skills : Assembly and customer service.

Description :

    1. Ensured customer satisfaction at all times in Guest Relations booths, Media level, and throughout the ballpark.
    2. Represented the Braves by answering questions regarding the stadium, its history, and game-day procedures to VIP and the general fan population.
    3. Coordinated with supervisors of other departments to ensure guest satisfaction.
    4. Maintained spreadsheets for information regarding game day incidents for Braves corporate employees.
    5. Key Accomplishments: Increased customer satisfaction scores 27%.
    6. Created a new strategy on the communication process with fans, game day staff, and front office.
    7. Review the arrival list daily and assist in preparing and distributing welcome amenities.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Masters Of Education

Guest Relations Representative Resume

Objective : Highly motivated, result driven professional with background in communications, conflict resolution and social media. Very team oriented and determined to reach organizational goals.

Skills : Customer Service, Computer Skills, Microsoft Office.

Description :

    1. Assisted clients of Motel 6 and Studio 6 make reservations across the US and Canada.
    2. Asked open-ended questions to assess customer needs.
    3. Routinely answered customer questions regarding merchandise and pricing.
    4. Helped drive sales goals and achieve monthly quotas.
    5. Effectively managed a high-volume of inbound and outbound customer calls.
    6. Answered a constant flow of customer calls with up to 65 calls in queue per minute.
    7. Addressed and resolved customer product complaints empathetically and professionally.
    8. Defused volatile customer situations calmly and courteously.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School

Guest Relations Representative/Executive Resume

Objective : Looking for a growth opportunity where can leverage depth of experiences and ability to grasp technologies to drive company objectives.

Skills : Administrative Assistant.

Description :

    1. Assisted guests with any questions arising from in-store purchases.
    2. Acted as a liaison between guests and upper echelon management.
    3. Assisted guests with bank transaction holds.
    4. Key player in assisting Spanish speaking only guests who had concerns or questions.
    5. Assisted guests with the "Fuel First Card" program, and internal pre-gas program.
    6. Made follow-up calls to guests with bad gas claims.
    7. Answered all incoming customer service related calls.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
High School

Guest Relations Representative/Specialist Resume

Summary : To obtain a career where can use skills and knowledge to help the company further be successful.

Skills : Microsoft Office Suite.

Description :

    1. Enforce Darden's core values professionally with guests, restaurant managers, and directors to achieve 100% Guest Delight.
    2. Cross-trained in the basic values of all three major Darden concepts; Longhorn, Olive Garden, and Red Lobster.
    3. Worked directly with members of the Senior Management Team in the field, Digital Marketing, Consumer Insights and the Olive Garden Marketing team on a variety of issues such as; alcohol violations, bias complaints, slip and falls, injuries, food-borne illness claims, and director support.
    4. Provided support to Media Relations by creating and explaining responses to public inquires on such issues as political affiliations, serving alcohol to minors instead of the requested juice, using non-union workers on jobs, and low health department ratings posted in the restaurant.
    5. Responded to guest concerns via phone, email, post and social media.
    6. Worked autonomously and empowered to resolve guest concerns at discretion including but not limited to the following; financial compensation in the form of a gift card, check to reimburse for expenses incurred, brand merchandise, flowers, toys for kids, birthday, anniversary and other celebratory cards with confetti, and a personal handwritten apology.
    7. Received compliments from guests, directors at Darden and managers in the field.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BS

Guest Relations Representative/Consultant Resume

Summary : Looking for a growth opportunity where can leverage depth of experiences and ability to grasp technologies to drive company objectives.

Skills : Microsoft Office, Customer Service, Medical Assistant Adminstrative.

Description :

    1. Responsible for building and maintaining relationships with customers and clients to deliver a great guest experience, while working in partnership with suite management teams across multiple Levy Restaurant venues.
    2. Promote the sale of profitable Levy services for a large customer base from multiple sporting venues, leading to a high level of quality service through different means of communication.
    3. Enable new technology (Campaign Monitor) for communication to and from customers and to upsell new products while effectively utilizing the analytic functionality of Campaign Monitor.
    4. Led on-site PowerPoint presentation to suite holders for the rollout of e-Levy at multiple venues.
    5. Work in a team environment to support and develop new ideas for continuous improvement within the department focused on delivering a more creative and streamlined process.
    6. Part of Project Great Service team, participating in various projects to help promote a positive and enjoyable workplace.
    7. Acted as the main contact for guest relations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Business

Guest Relations Representative/Coordinator Resume

Headline : Seeking a new challenge where administrative, customer service and interpersonal skills as well as experience can be used in a professional environment.

Skills : Microsoft Office Suite, Type 50+ Wpm, Fluent In Spanish, English.

Description :

    1. Present Greet guests, answer the question and general interaction with guests attending games on the Club and Suite levels of Coors Field during the Colorado Rockies season.
    2. Seasonal employment began as a gate employee scanning guest tickets.
    3. Promoted to Guest Relations in the "restricted" areas of Coors Field requiring Merchant Guard Licensing.
    4. Excellent customer service skills needed as well as professional demeanor in providing a superior entertainment experience to guests in these areas of Coors Field.
    5. Answer multiple line telephones and transfer calls appropriately.
    6. Follow incoming call procedures to ensure patient confidentiality and the protection of confidential information.
    7. Greet new patients coming into the facility for various types of appointments and evaluations.
    8. Responsible for collecting the appropriate identification as well as processing forms to be completed and collecting co-payments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BS

Guest Relations Representative/Analyst Resume

Objective : Skilled clerk, accomplished varied clerical assignments, provided valuable customer care services, and performed administrative assistance tasks throughout career in office environment, with excellent office organizational management skills.

Skills : Microsoft Office, Excel, Outlook, Multitasking, Multi-line.

Description :

    1. Responsible for daily operations of all Guest Relations functions including guest service, guiding/interpreting, cash handling, premium product sales, and phone queries.
    2. Flexible and accommodates ever-changing job responsibilities and business needs Provides exemplary customer service as outlined by department guidelines.
    3. Accurately handles payment transactions through the use of a cash register and/or computer while adhering to designated cash handling guidelines.
    4. Timely and accurately processes payment transactions and data entry.
    5. Maintains cleanliness and organization of all department areas and participates in enhancing park quality Zoo-wide.
    6. General guest service including guiding/interpreting, day planning/concierge service, operating animal interactive areas, payment transactions, etc.
    7. Provides back up coverage to other Operations departments in a variety of positions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Guest Relations Representative/Coordinator Resume

Headline : Guest Services Representatives work in hotels, motels, and resorts and are in charge of greeting guests, making recommendations, fulfilling customer requests, and ensuring that people feel welcome.

Skills : Microsoft Excel, SQL, VBA, R, Python, Powerpoint, Customer Service.

Description :

    1. Provide exceptional customer service, communicate Company history and current information to one million guests annually, provide VIP and school tours, translate for Spanish speaking guests and train new employees.
    2. Working knowledge of fountain and vending equipment specific to the World of Coca-Cola.
    3. Reserves, Dobbins AFRB Marietta, GA Performed above and beyond all expectations.
    4. Planned and organized air transportation activities.
    5. Justified personnel, equipment, and facilities required to accomplish air transportation activities.
    6. Determine supplies and facilities required, and allocate equipment.
    7. Establish procedures for loading passengers and cargo aboard aircraft, processing passengers, and preparing records and reports.
    8. Provide handling services of special category passengers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Air Force

Asst. Guest Relations Representative Resume

Summary : Obtain a position as a team-player in a people-oriented organization where can maximize customer-service experience in a challenging environment to achieve the corporate goals.

Skills : Powerpoint, Excel, Windows Xp.

Description :

    1. Assist guests with check-in and check-out, other cashiering duties Give a warm welcome to guests on arrival and register them as well as issuing room keys.
    2. Handling guests' emails and messages, and answering phone calls.
    3. Attend daily briefings and relevant departmental and interdepartmental meetings.
    4. Provide guidance to Guest Relations Assistant at work.
    5. Room inventory and monitoring house situation.
    6. Ensure the safety, security and loss control policies and procedures are complied with at the front counter and back office area.
    7. Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
MBA

Asst. Guest Relations Representative Resume

Summary : To obtain a position in the medical field where extensive customer service and medical experience will be further developed and utilized.

Skills : MS Office, Customer Service, Sales.

Description :

    1. Managed call center and the lost and found department.
    2. Solved customer complaints and problems in the theme park.
    3. Made yearly passes on software. Rented out strollers.
    4. Mailed out packages and dealt with postal costs. Booked hotel for guests.
    5. Accepted as one of the Ladies and Gentlemen of the RItz-Carlton family.
    6. Completed a lengthy, in-depth, and eye-opening orientation.
    7. Provide assistance to visitors and patients to ensure a safe experience, answer call lights for nurses, admit and discharge patients from hospital and unit, check diets of patients, assist in completing patients' medical charts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Consultant
Education
Education
Medical

Lead Guest Relations Representative Resume

Summary : To obtain an administrative assistant position with room for learning experience, growth, and upward mobility.

Skills : Microsoft Office, Bilingual, Type 60wpm.

Description :

    1. Greets and interacts with the public including participants, visitors, and staff.
    2. Answers routine questions and provides information and support services concerning current YWCA program activities.
    3. Performs a variety of clerical and administrative duties to support program activities, including enrollment and sales duties.
    4. Assisted guests with answers to questions at various sporting events.
    5. Provided guests with all necessary materials to enjoy the event.
    6. Aided guests in the Hotel and Theme Park Areas.
    7. Translated for foreign guests in French, Spanish, German and Italian.
    8. Represented the company in the Volunteers program on a weekly basis to improve relations with the community and helped kids with disabilities.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor In Sociology

Guest Relations Representative/Supervisor Resume

Objective : To obtain a position in a company where can utilize Computer Science skills and Customer Service skills.

Skills : Great communications skills, Excellent training skill, Proficient with office administration.

Description :

    1. Greeted patients, visitors, and staff of the hospital.
    2. Answered and directed incoming and internal phone calls.
    3. Helped implement hospital and patient privacy laws.
    4. Received solid performance reviews.
    5. Improved office efficiency by updated data and patient information.
    6. Attended to day to day Guest Services operations Coordinated Social Media campaigns directed at expanding and improving Guest Satisfaction and market reach Skills Used Incredible Guest Service skills, conflict resolution, management-level team building.
    7. Managed incoming calls to the proper department on a multi-line telephone system.
    8. To expedite the process, resolving the concern or inquiry myself was the first step.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Diploma

Guest Relations Representative Resume

Summary : Over 3 years experience in customer service and working under stress. Bachelor degree of tourism and catering with overall rating (VERY GOOD).

Skills : Customer Service, Customer Relations, Receptionist.

Description :

    1. Form of memorizing the names of the customers or addressing them with the correct salutations.
    2. Meet and greet arriving guests and bids them farewell as they leave.
    3. Review the arrival list daily and assist in preparing and distributing welcome amenities.
    4. Escort VIPs to their rooms and check them in before their arrival.
    5. Attend promptly to customers' inquiries and assist them with their needs.
    6. Allow guests to speak first and then provide solutions to their issues or concerns.
    7. Be present in the hotel lobby and should maintain proper decorum at all times.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Hotels Management