A Helpdesk Intern is a student trainee or employee who is provided an internship to make them aware of the job duties, responsibilities, and functions. While the duties vary greatly based on the type and size of the work setting, the following are certain core duties mentioned on the Helpdesk Intern Resume – providing quality technical support under the direct guidance of the lead computer technician, assisting the help desk team to deliver technical support, assisting with the deployment of new equipment, assisting with software installation; and assisting in printer issues.
Those seeking to make a career in this line must mention on the resume the following skills and abilities – strong communication skills, the ability to multitask, the potential to understand and implement all duties as delegated, and relevant software knowledge. Most of the interns are final-year degree holders.
Objective : Helpdesk Intern with more than 6 years relevant work experience. Team oriented professional with solid technical skills Excellent Interpersonal and Communication Skills. Bilingual Spanish/English, Ability to determining appropriate course of action in more complex situations, working independently, exercise creativity, be attentive to detail, and maintain a positive attitude, managing multiple and simultaneous responsibilities and to prioritize scheduling of work, completing work assignments accurately and in a timely manner.
Skills : Technical Acumen OS/Platforms: Windows 2000/XP/7/8, Mac OSX, Linux/Ubuntu Applications/Tools: Active Directory.
Description :
Provided accurate and timely support to all personnel in the use of approved applications.
Provided on-going troubleshooting assistance to employees in support of hardware and software by research, resolution and response received via telephone, email and floor support.
Maintained good working knowledge of all applications software and hardware used by the organization.
Reviewed and tested systems and products as requested by the IT Manager.
Reported potential problems to IT Manager and escalate calls to expert level support in IT as needed, then close resolved calls, as well as follow up with the users.
Visited users for support as assigned by the Support Center calendar Setup computers for presentations and meetings as assigned by the support calendar.
Performed on-site installations or repairs as needed.
Experience
2-5 Years
Level
Executive
Education
Certificate In Computer Networking
Helpdesk Intern Resume
Objective : Helpdesk Intern with 13+ years of industry experience as a System administrator, Desktop support, Helpdesk, and Print Support Manager. Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/ Laptops, hardware, software and peripherals. In-depth knowledge of documenting and upgrading hardware and software systems. An aptitude to learn quickly, customer focused and a drive to continually to be challenged.
Skills : Active Directory, Exchange Server, Salesforce.
Description :
Responsible for running helpdesk for network of 500+ users and working problems between calls.
Installed and maintained Windows Server 2003.
Installed and configured Network Routers and Switches.
Performed software installs, Hardware installs, troubleshooting.
Worked Server and client problems as well as printer issues.
Documented and ordered parts and schedule maintenance.
Provided over the phone customer support.
Experience
2-5 Years
Level
Executive
Education
A.A.S. In Computer Networking
Helpdesk Intern Resume
Headline : To find an organization that values a customer service driven professional with dedication, know ledged and creativity to meet client needs with focus on integrity, reliability and efficiency, Knowledge of environmental services, Knowledged in the operation of custodial cleaning equipment.
Skills : Java (3 years), Python (2 years), COBOL.
Description :
Handled setting up new hires workstation with laptops and desktops.
Engaged and tracked Priority 1 issues, with responsibility for the documentation, escalation (if appropriate), resolution and closure of trouble tickets.
Assisted with setting up newly shipped machines with our programs and software using the imaging program Ghost.
Selected Contributions: Implemented an inventory system to keep track of all laptops, desktops, monitors, switches we issued to firm personnel.
Helped in rewiring sever room for a clean and safe work environment to make it easier to diagnose hardware issues.
Finished the naming scheme between offices and switches on each floor.
Handled technical calls from remote offices using RAS.
Experience
5-7 Years
Level
Executive
Education
AAS
Helpdesk Intern Resume
Objective : Helpdesk Intern with 7 years of experience in Reporting to work on time and as scheduled, Wearing identification while on duty, Complying with regulatory requirements, including all state, federal and local regulations, Complying with all organizational policies and standards regarding ethical business practices, Attending department meetings and required university meetings and events.
Skills : Computer Troubleshooting , Soft.
Description :
Reset user passwords Image new PCs Ran CAT5 and CAT6 cable to set up new workstations.
Provided support in the installation, relocation, modification, diagnosis and repair of computers and peripheral equipment.
Used diagnostic procedures and test equipment for problem solving.
Performed general maintenance tasks, troubleshoot, and repair computer systems and peripheral equipment as needed.
Logged all help desk calls using a helpdesk system and document resolution appropriately.
Updated tickets and escalated unresolved issues.
Provided 1st level technical and IT support Regularly perform hardware and software maintenance Install new software as per requirements and setup.
Experience
2-5 Years
Level
Executive
Education
Associate Of Applied
Helpdesk Intern Resume
Headline : Helpdesk Intern with over 4 years working experience in the field while keeping up to date on the latest technology for the last 13 years. Looking to obtain a position as a computer repair technician within a progressive growth oriented organization maximizing my education, certification, and training.
Skills : MS Office, ECW, Networking.
Description :
Worked closely with IT instructor on daily basis fixing daily issues that arise such as replacing CPU components, printer and computer maintenance as they occurred.
Selected Contributions: Researched Windows 2007 issues through the Internet.
Worked closely with students concerning lab issues.
Worked in the hospital's technology call center, to triage, diagnose, and resolve end user information technology challenges.
Recorded client information.
Updated hardware and software inventory.
Provided basic tech support for the Fulton Campus.
Experience
5-7 Years
Level
Executive
Education
GED
Helpdesk Intern Resume
Summary : Helpdesk Intern is Reporting maintenance issues as appropriate, Performing deep cleaning projects (floor stripping, shampooing, and waxing, cleaning hard to reach fixtures and surfaces, etc.) on a scheduled basis, Adhering to dress code, appearance is neat and clean, Completing annual education requirements.
Skills : MS Office, Anti-Spyware/Virus, Firewall Hardware: Workstations, Servers, Printers, Scanners Networking: Cisco Routers and Switches.
Description :
Assisted in hardware and software installations and repairs.
Answered phone calls, e-mails, and performed a variety of other clerical tasks.
Provided a timely response to standard service requests.
Provided first level problem analysis.
Mastered base knowledge of assigned applications, hardware and network to support clinical and business environments.
Resolved or escalated service requests when necessary.
Used Helpdesk Call Tracking application to log all service and update requests accurately and well detailed.
Experience
7-10 Years
Level
Management
Education
MS
Helpdesk Intern Resume
Objective : Helpdesk Intern with 4 years of experience in Utilizing the appropriate chemicals and supplies according to procedure, Operating and maintaining all equipment properly and safely, Observing safety precautions at all times, uses safety signs wet floor, working without direct supervision, Reporting safety hazards as appropriate.
Collected data from customers to aid problem determination/resolution of request.
Provided on-going follow up to customers until resolution of issue.
Assisted customers to identify and specify the nature of the request or problem.
Troubleshoot standard issues and assists customers with various systems issues including AD, PC/Laptop/Mobile, printer, software, hardware, network connectivity and database problems over phone or remote support.
Provided follow up support to customers.
Assisted IT Tiered support teams by obtaining and providing appropriate information for escalated issues.
Assisted with the preparation and distribution of Emergency Downtime Communications. Maintains distribution lists.
Experience
2-5 Years
Level
Executive
Education
MS
Helpdesk Intern Resume
Summary : As a Helpdesk Intern is Promoting the mission, vision, and values of the organization, Performing all assigned tasks in a professional manner in order to reflect the highest integrity of the Housekeeping Group, Performing cleaning and maintenance of all floors: tile, carpet, and other flooring, Completing work assignments in a timely manner.
Skills : Time Management, Integrity Assistant, Organizational Skills.
Description :
Notified appropriate IT Tiered support teams for mission critical issues and adheres to department escalation policy.
Assisted in collection and analysis of real time trending information.
Participated in special projects such as implementations and go-live activities.
Participated in data control, such as application access, onboarding, terminations, Configuration Management Database (CMDB) maintenance, and documentation of processes and data collection/analysis of compliance controls.
Created notifications that focus on marketing services, processes and procedures to encourage end-users to perform common maintenance tasks such as password resets, instructions to create access, etc.
Basic know ledged and understood of how technology can be applied to provide standard system support.
Basic know ledged of PC hardware and peripherals associated with applications.
Experience
7-10 Years
Level
Management
Education
MS
Helpdesk Intern Resume
Objective : Helpdesk Intern with 2 years of experience in providing positive impression of our facilities among our students, employees, alumni, potential students and parents, and members of our outside communities with an attractive, clean and natural environment in which to learn, and ensure that full educational use of all university facilities is available at all times.
Performed daily work activities of the position assuring prompt and effective response to customer needs.
Understood and adhered to systems security and control procedures in accordance with departmental, vendor standards and regulatory bodies.
Assisted in new hardware preparation and the repurpose/decommission of older hardware.
Assisted Mac Support Specialist in completion of daily Helpdesk tickets and connect with our internal clients to assist in issue resolution.
Reviewed Tech patrols to ensure our office technology is up and running smoothly.
Assisted in inventory/organization of company technology assets.
Multitasked and pivot on the fly.
Experience
2-5 Years
Level
Executive
Education
GED
Helpdesk Intern Resume
Headline : To obtain a Helpdesk Intern position is Coordinating all AV setup requests, Providing support for phone calls and walk-ins at the helpdesk in a timely and professional manner, Maintaining organization and appearance of reception area of the IT office Providing helpdesk support and resolve problems to the end users satisfaction.
Skills : Business Management, Customer Service, Functional Assistant.
Description :
Worked in a fast paced, and sometimes hectic environment.
Troubleshoot, repaired, and maintained all campus computers, including hardware and/or software upgrades and installs.
Ensured all classroom technology is in working order.
Supported user accounts, unlock accounts, and reset or establish passwords as needed.
Maintained and supported all campus printers, copiers, supplies, and consumables.
Maintained the Academic Skills Center and Library computing area.
Ensured that they are fully functional and stocked with supplies.
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