Hospitality Coordinator Resume Samples

Description :

1. Ran a register if shorthanded promote customer service surveys.
2. Delivered great customer service to each and every customer that enters the establishment.
   
3. Ran smoothly and handle any issues the customers may have.
4. Experienced with money and maintaining own cash drawer.
5. Interacted with members through resolving complaints promptly and professionally.
6. Performed data entry using various software systems Provided training and coordination on general procedures.
7. Created systems for leasing staff to provide resident support.
8. Created and updated itineraries for all attending filmmakers and guests.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Provided information to residents and outside clients for social and business events using written correspondence, phone conversations.
2. Finalized all aspects of events including room and food arrangements along with sleeping room details and properly communicated.
3. Responsible for reserving meeting or function space for residents, in house groups and the public using Outlook, allowing for proper setup time between events.
4. Scheduled use of on-site guest sleeping rooms for residents and families.
5. Created and maintained client and events sales files.
6. Handled deposits and payments for events, ensuring that records were kept correct and money was received to the accounting department.
7. Prepared monthly report for General Manager of Dining Services including the total food sales, room rental, deposits, and payments.

Experience

5-7 Years

Level

Executive

Education

Sales Edge

Description :

1. Answered an average of calls a shift, by addressing the customer's Marriott status as well as solving guest reservation requests and problems.
2. Greeted customers entering the hotel to either check-in or checkout as well as providing necessary accommodations for existing guests.
3. Earned management trust by serving as a key customer service representative in handling all calls received by the hotel and serving the guests with quality and professionalism.
4. Politely assisted guests in person and via telephone.
5. Provided an elevated customer experience to generate a loyal clientele.
6. Effectively communicated with and supported Sales, Marketing, and Administration teams on a daily basis.
7. Handled daily heavy flow of paperwork and cooperated with the front desk manager.
8. Investigated and resolved guest inquiries and complaints in a timely and empathetic manner and provided superior customer service.

Experience

5-7 Years

Level

Executive

Education

Archeology

Description :

1. Greeted customers in a friendly, polite and professional manner.
2. Followed up new team members to assure the job is complete in a timely and satisfactory manner.
3. Answered the phone in a friendly, polite and professional manner and take messages as needed.
4. Prepared and set up a meeting and conference rooms for Lawyers.
5. Responded to Client and Attorney needs during meetings and conferences.
6. Managed, recorded and purchased inventory, coordinating with caterers, tour managers, stage managers, and vendors.
7. Received personal recognition by internationally touring artists for superior guest service and hospitality.
8. Managed the Mondavi Center's increasingly renowned Uncorked events.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Provided information to the residence and outside clients for social and business meeting events using written correspondence.
2. Finalized all aspects of events including room and food arrangements along with sleeping room details and property communicated needs to clients and staff.
3. Responsible for reserving meeting or function space for residents, staff and outside clients using Outlook, allowing for proper setup time between events.
4. Scheduled use of on-site sleeping rooms for guests and families.
5. Created and maintained client and residents event files.
6. Created and prepared contracts or work orders for all events ensuring needs were accurate.
7. Reviewed each event set up for accuracy according to the contract.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Coordinated and resolved staff problems and concerns.
   
2. Responsible for all areas of the continuum for admissions and registration with insurance companies.
3. Maintained resident's files Developed welcome packets and maps for new independent living residents.
4. Helped connect new residents with existing residents in the community.
5. Assisted veterans in marketing and admissions for our retirement community.
6. Created new marketing tools including short term apartments and specialized target mailings.
7. Distributed the customers evenly among the servers.

Experience

2-5 Years

Level

Junior

Education

Business

Description :

1. Worked to promote a fun and exciting experience for our costumers.
2. Positioned and responsibilities from food service to decoration and cleanup.
3. Worked aboard ships as well as catered events in different venues around the San Diego area.
4. Set up conference rooms, deliver food, emptying dishwasher.
5. Provided back up for the reception desk.
6. Worked with waiter staff to serve customers(receiving orders for food/drinks). Cleaning/setting tables and bar area.
7. Greeted customers entering the establishment, compute and record totals of transactions.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Created an entire new lodge and catering menu.
   
2. Purchased, inventoried, prepared and served all meals for one year.
3. Hired, trained and brought aboard staff members as the business grew.
4. Booked all weddings, special events, hunts, and corporate events.
5. Hunted a program that needed consistency, creativity, and restructuring of its dining program.
6. Maintained roosters, updating housekeepers sheets.
7. Coordinated key census building events and special dinners with guest speakers.
   

Experience

2-5 Years

Level

Junior

Education

Criminal Justice

Description :

1. Planned and organized more than 800 weddings, receptions, private and corporate events each year.
2. Provided tours for potential clients and secured event contracts for three event spaces.
3. Scheduled and managed vendors, bartenders, and security for each event.
4. Managed accounts receivable for the hospitality department.
5. Developed a marketing plan to promote event spaces.
6. Founding member of Boulevard's GREEN Team which instituted sustainable business practices.
7. Balanced all rebates and other miscellaneous charges.

Experience

5-7 Years

Level

Executive

Education

Criminal Justice

Description :

1. Coordinated with Four Sisters Restaurant General Manager for everyday operation and maintain financial administrative records.
2. Maintained personal records, schedules, and reports for 30 employees.
3. Assisted General Manager with completing bi-weekly payroll.
4. Managed account receivable and account payable.
5. Analyzed Four Sisters Restaurant's revenue and cots trends to evaluate operations performance.
6. Ensured that Four Sisters Restaurant staff maintenance of proper cleanliness in all areas of the restaurant.
7. Oversaw inventory control, food sanitation and quality control of raw materials.

Experience

5-7 Years

Level

Executive

Education

Accounting

Description :

1. Issued room keys and escort instructions to bellhops.
2. Recorded of room availability and guests' accounts, manually or using computers.
3. Performed bookkeeping activities, such as balancing accounts.
4. Recorded guest comments or complaints, referring customers to managers as necessary.
5. Assisted guests with any special requests during their visits.
6. Contacted housekeeping or maintenance staff when guests reported problems.
7. Processed guest payments for room charges, food and beverage charges and phone charges.

Experience

2-5 Years

Level

Junior

Education

Marketing