Inside Account Manager Resume Samples

Description :

1. Achieved annual revenue goals by identifying business opportunities across new and existing sales channels to increase sales and close new business.
2. Built and executed a successful sales strategy to develop and manage sales pipelines and revenue by selling full portfolio of products by targeting appropriate customers for growth.
3. Identified and offered solutions for non-profit organizations for getting primarily school supplies and hygienic products into the hands of disadvantaged children across the States through our offerings.
4. Established relationships over the phone or through direct contact with Executive Directors as well as other leaders within Non-Profit agencies such as the United Way, Community Action Partnership and Government Agencies nationwide.
5. Successfully exhibited at national events for both the United Way and Community Action Partnership providing high-level director's detailed information about our offerings.
6. Increased sales from $250,000.00 too over $400,000.00 in the current year.
7. Reported on activities weekly including status of opportunities, market intelligence, competitive information, opportunities for product/service improvements.

Experience

10+ Years

Level

Senior

Education

General

Description :

1. Serviced and maintained key accounts and promoted ongoing sales of computer hardware, software, and solutions.
2. Provided pre-sales and post sales support to end-users.
3. Worked closely with VP of Sales and supported AARP IT Department with orders valued at $500K to $2M and additional accounts.
4. Assisted Public Broadcasting Services with software licensure issues, warranty registrations, and all software/hardware purchases and shipping.
5. Maintained and updated sales and technical certifications for HP, VERITAS/Symantec, SUN Microsystems, Cisco, APC, and Microsoft.
6. Generated quotations for customers and utilized manufacturing systems such as Cisco, HP, Lefthand Networks, SUN Microsystems/Storagetek, Microsoft, VERITAS/Symantec, and EMC/EMC Storage and Legato software.
7. Collaborated with distributors from these manufacturing companies on designing storage and server opportunities, cost, and discounted programs.
8. Tracked all orders and ensured timely delivery schedules.

Experience

10+ Years

Level

Senior

Education

B.S.

Description :

1. Responsible for maintaining world class customer service for assigned account(s).
2. Used of Microsoft based CRM system to provide customers with quotes and the tracking of vital information.
3. Helped customers with current problems and forecasting future ones.
4. Maintained customer contact through Microsoft email (Outlook) and Microsoft Lync services.
5. Located the customer's paramount price from the most suited vendor.
6. Placed orders through Microsoft AX.
7. Took preemptive actions to ensure customer satisfaction.
8. Reached out to vendors through email as well as telephone contact to gain necessary information.

Experience

2-5 Years

Level

Junior

Education

Bachelor's

Description :

1. Responsible for prospecting, identifying opportunities and building new business relationships and generating revenue by growing existing accounts and acquiring new clients.
2. Applied a concentration on consultative outreach initiatives to clients via telephone, email and in-person meetings.
3. Outbound Sales Representative Responsible for new sales within assigned customer accounts and prospects as well as execution of outbound call campaigns that can run across all customer segments.
4. Focused on expanding product sales for non-managed accounts.
5. Presented and sold new products and services in a consultative manner.
6. Responsible for effective and efficient resolution of handling of all prospect and client inquires via telephone, e-mail, live chat and those delegated by a manager.
7. Generated new customer base and 6-month sales pipeline of 13 million dollars.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Developed expertise of product features and benefits, competition, and value proposition for local markets.
2. Supported and maintained product inventory that consists of; Thermofused Melamine, Industrial Particle Board, Medium Density Fiberboard (MDF) Fancy Veneered Hardwood Plywood, Paneling, Hardboard, Liner exterior trim.
3. Provided customers with the opportunity to take advantage of our cut size program by offering products ranging from counter top build up to hardwood furniture components.
4. Worked closely with Territory Managers to develop sales leads and assist in presentations.
5. Prospected new customers and pre-qualify sales opportunities.
6. Facilitated sales, marketing and other support to ensure timely delivery, billing and customer service.
7. Searched for ways to improve existing products, increase contribution margins, and seek and present new products.
8. Stayed on top of current market trends and pricing by keeping in constant touch with vendors, customer's competitors, industry related magazines, and the random length report.
9. Negotiated with vendors for program pricing, arranged for freight delivery to maintain first in first out pricing.

Experience

5-7 Years

Level

Executive

Education

Bachelor's

Description :

1. Manages and grows assigned accounts and plan sales calls using reporting resources and company databases.
2. Develops new business through lead qualification, profiling and prospecting.
3. Hits phone call volume numbers determined by the company.
4. Meets appointment setting requirements determined by the company.
5. Builds customer relationships to proactively sell and generate revenue.
6. Up-sells and cross-sells products during sales phone calls.
7. Processes outbound phone calls in accordance with the Sales Planner.
8. Maximizes use of our system's multiple databases and retrieves information aids to grow sales.
9. Follows up on open orders, including those on credit and customer hold.

Experience

7-10 Years

Level

Management

Education

Associates

Description :

1. Works closely with Outside Sales to maintain strong relationships with customer and vendor representatives and other decision-makers.
2. Identifies alternative solutions for customers based on AWC's core products.
3. Researches best product and pricing based on customer application and requirements; work with technical department and research product alternatives to improve margins.
4. Expedites orders when requested; process returns and credit requests.
5. Sets up and manages customer account codes, and part numbers (as required), utilizing Customer Order Management Systems; react to Proactive Expedite Report.
6. Defines technical account engagement plans and campaigns necessary to achieve the results. The strategy and plans for each account must be approved by the Account Manager.
7. Leads and manages the account campaigns for the specific product line.

Experience

2-5 Years

Level

Junior

Education

Bachelors

Description :

1. Managed four hundred existing corporate account relationships and five national accounts that delivered seven million dollars in annual revenue.
2. Drove both account retention and sales growth by cross selling various lines of business including facilities supplies, coffee and breakroom supplies, IT hardware and software supplies, print and promotions supplies, and furniture.
3. Earned quarterly recognition for three consecutive years as one of top regional reps based on quarterly sales.
4. Facilitated demonstrations of the Staples Advantage ordering platform to clients and enhanced their knowledge of product offerings.
5. Provided timely response to ongoing RFP requests on standard and special order products of large quantities.
6. Performed detailed business reviews for the C-level executives of each account on a monthly basis.
7. Selected as a project member of the "Pathway" project which involved complete account reconstruction from Corporate Express/E-Way platform to the newly, reinvented Staples Advantage ordering website.

Experience

5-7 Years

Level

Executive

Education

B.A.

Description :

1. Develops and maintains account relationships with an emphasis on diversifying account base.
2. Creates strategies to maximize gross profit percent.
3. Consistently leads team in B2B selling through extensive product knowledge, engineering support and most importantly, but most often forgot - Personal Relationship.
4. Builds and maintains relationships with others internally and externally (field sales, engineering, solution architects, quality, supplier marketing, asset, product teams, planning, manufacturing facilities and other corporate departments).
5. Ability to manages all supply chain engagements of varying degrees of complexity.
6. Provides complex technical information when necessary.
7. Participates in the development of customer action plans.

Experience

10+ Years

Level

Senior

Education

B.S.

Description :

1. Ensured understanding of all elements of any technical campaign - decision process, success criteria, committed usage upon success, run rate impact, AE resources required and, of course, solving the customers problem.
2. Established regular meetings with specific customer management to support successful campaigns
3. Aligned with account team on business opportunities and build up the engagement tracking mechanism to ensure ability to summarize data and communicate progress vs plan across multiple accounts effectively
4. Defined, tracked and reported the priorities for all engagements at every stage and communicate closely with technical management helping to prioritize engagements and short vs. long-term objectives
5. Built strong customer relationships to enable the establishment of strategic relationships for Mentor in product/technology
6. Served as the key field resource to summarize competitive threats and opportunities
7. Collected and communicated customer feedback, competitive information, and general field intel

Experience

10+ Years

Level

Senior

Education

General