IT Help Desk Resume Samples

The role of an IT Help Desk is to provide technical and troubleshooting support and assistance for issues relating to System hardware, software, mobile devices, and other tools. A successful IT Help Desk Resume highlights duty such as – performing remote troubleshooting service through diagnostic techniques; providing technical assistance through email or phone, following up and updating customer information and status; training computer users; installing computer peripherals; and providing accurate information to callers on IT product and services.

Some of the skills that are considered valuable for this role include – prior work experience, outstanding working knowledge of database, the ability to diagnose and solve technical issues; a strong understanding of tech products, computer systems, and mobile devices; and excellent knowledge of remote-control access and office automation products. The level of education varies from employer to employer, but most of the applicants have a degree in a relevant domain.

 

IT Help Desk Resume example

IT Help Desk Resume

Objective : Experienced with security problem solving and finding solutions through four years of education. Helped develop beneficial skills in organizing and leading manager positions.

Skills : Microsoft Excel, Microsoft Word, Microsoft Office, SQL, Cisco, Information Security, VMWare.

Description :

    1. Learned threats and vulnerabilities in computer networks, secure network protocols, and network intrusion detection systems.
    2. Learned how to understand the basics of stateful firewalls and being able to apply that knowledge of the basics to configure a basic firewall in Linux using iptables.
    3. Learned tips on securing database including the different types of ways the database could be affected usually working on projects.
    4. Learned how to input and create tables on the oracle server for SQL plus, and learned how to normalize tables in the database.
    5. Learned IP subnetting, the Bellman-Ford and Dijkstra Algorithm, and other basic networking fundamentals in an intro to networking course.
    6. Maintain daily performance of computer systems, printers, and classroom computers and projectors.
    7. Respond to queries either in person or over the phone/email from students and faculty seeking help.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science


Sr. IT Help Desk Resume

Objective : To obtain a customer service oriented position in a sales driven or educational environment where excellent communication and people skills.

Skills : Power Point, Customer Service, Microsoft Word, Time Management, Teamwork.

Description :

    1. Responsible for providing technical assistance and support related to computer systems, hardware, or software.
    2. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
    3. Responsible for providing technical assistance and support related to computer systems, hardware, or software.
    4. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
    5. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
    6. Respond to queries either in person or over the phone.
    7. Write training manuals. Train computer users.
    8. Maintain the daily performance of computer systems.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Criminal Justice


Jr. IT Help Desk Resume

Headline : Developed and enhanced customer service and computer troubleshooting skills and would like to contribute this knowledge to benefit your Support Center.

Skills : Windows, IT Help Desk.

Description :

    1. Hands-on experience in diagnosing and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.
    2. Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
    3. Install and support PC, laptop, tablet and mobile hardware and software certifications.
    4. Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
    5. Participate in hardware and software reviews and recommend purchases.
    6. Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
    7. Work with hardware and software vendors to install and ensure that new equipment is ready to operate on schedule.
    8. Analyze and make recommendations for hardware and software standardization.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelors Of Science

IT Help Desk Specialist Resume

Summary : Help Desk Administrator provides user support and customer service on an organization supported computer applications and platforms.

Skills : Microsoft Office, Help Desk Hardware Support, Customer Support.

Description :

    1. IT Help Desk Answer user inquiries regarding computer software or hardware operation to resolve problems.
    2. Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
    3. Confer with staff, users, and management to establish requirements for new systems or modifications.
    4. Analyze equipment performance records to determine the need for repair or replacement.
    5. Confer with network users about how to solve existing system problems.
    6. Configure, monitor, and maintain email applications or virus protection software.
    7. Coordinate with vendors and with company personnel to facilitate purchases.
    8. Design, configure, and test computer hardware, networking software and operating system software.
    9. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Fine Arts

IT Help Desk Tech Resume

Summary : Seeking a Help Desk Support or Analyst position within a progressive organization that will use current education, certifications and career objectives to assist in information technology and computer networking enhancements.

Skills : Windows, Software, Hardware, Microsoft Office, SQL, Desktop Support, Laptops, Laptops, Cisco, VOIP, Computer , Server, Printers, Telecommunications, Telecommunications.

Description :

    1. Used active directory on a daily basis to remove users from groups and add them to groups.
    2. Reset user's network passwords in AD.
    3. Used AD to add a new computer or laptop to the network and remove users.
    4. Gave users fax numbers to use with Outlook and then added the fax number to the active directory.
    5. Maintained IT issues using the Altiris ticket tracking system.
    6. Assisted staff with our medical software Suncoast.
    7. Took inbound calls for the company's various different technical issues.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Fine Arts

IT Help Desk Analyst Resume

Summary : Forward-thinking, innovative HR Consultant and Business Analyst with extensive experience remodeling and implementing processes and programs to maximize efficiency within highly competitive markets.

Skills : Delivery Driver, ITIL, Graphic Design, Sales Operations.

Description :

    1. Field incoming requests from end users via telephone, e-mail and walk-ups.
    2. Configure new and re-imaged workstations.
    3. Maintain software and drivers on computers.
    4. Perform hands-on/remote fixes, including installing and upgrading software, installing hardware, implementing file backups and configuring systems/applications and support networks.
    5. Performed and supported domain integration and pc upgrade from Windows XP to Windows 7 (email/active directory/file share permissions for about 220 pcs).
    6. Prepare nightly backup tapes, ensure the backups completed and prepare for delivery to off-site storage.
    7. Assist the Network/Systems Administrators and Engineers with telecom and network support.
    8. Support Windows XP and Windows 7 computers.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Information Systems

IT Help Desk Executive Resume

Summary : Challenge- seeking Helpdesk/Network Administrator with two years over all of IT experienced working with Windows.

Skills : Dos, Windows 98, 2000, XP, Windows 7, Windows Server.

Description :

    1. Act as the first point of contact for all users and assists them directly with routine problems.
    2. For more complex problems or where on-site intervention is required, pass on the information to the appropriate technical member.
    3. Follows up with technical staff to ensure clients' requests are responded to in a timely manner and problems are adequately resolved.
    4. Assists departing American officers with reducing their inbox by making .pst files to transfer to their next assignment.
    5. Maintains the database for all trouble tickets generated for IT support in the Consulate through eService and WEB PASS, this generates reports for management controls and provides metrics for the Department.
    6. Maintain database on Device Lock deployment.
    7. Maintain database inventories for hardware in use on the unclassified LANs.
    8. Keeps track of serial numbers, locations, and other details by collating date on equipment installation from colleagues and receiving reports.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Information Technology

Lead IT Help Desk Resume

Summary : To become a key member of a dynamic and service oriented team in which abilities and skills will equate growth, through both building a comprehensive technical support environment and enhancing the existing one.

Skills : Networking, Data Entry, Servers, Servers, Customer Service, Customer Service, Internet Savvy, VOIP, Computer .

Description :

    1. Technical support to system users - guidance and training, troubleshooting of PC hardware and software problem requests.
    2. Installing and configuring computer equipment for users.
    3. Windows computer and user account configuration through Active Directory in a domain.
    4. POP3 and Exchange Server e-mail account configuration.
    5. Data Entry Payroll and billing processing - complete cycles: checks and invoice production.
    6. Maintenance of employee records in the system - AS 400 and Windows.
    7. Employee Service Officer & Human Resources Assistant Implementing training courses for new recruits - speeding profitability.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
License In Education

Asst. IT Help Desk Resume

Summary : To obtain a full time position using managerial and sales skills to reach sales goals and motivate team.

Skills : Microsoft Office, Interpersonal, Programming, SQL, Computer, Problem Solving, Organizational, HTML 5.

Description :

    1. Trained in Remedy, HEAT, and Crystal programs.
    2. Logically evaluate customer problems /delinquent tickets, report/troubleshoot and update status-of-repair.
    3. Experience with CAC card information verification.
    4. Acquired knowledge and utilization of Active Directory.
    5. Handling/managing unclassified military and government employee information.
    6. Installation/updating of programs to new/updated computers.
    7. Responsible for VTC setup for use in global video conferencing.
    8. Contributed to and worked with our company SharePoint site on a daily basis.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Management

IT Help Desk Resume

Objective : Proven IT Analyst with Extensive experience in peregrine and remedy ticket system, Active directory, Modifying registry keys, Troubleshooting, Deploying software through SCCM, MSC software, Knowledge in Supply Cabinet software. Excell in Creating, Updating, Maintaining, Troubleshooting, Monitoring the software and hardware issuses and providing support for VPN and RSA.

Skills : Information Technology, Graphic Design, Computer.

Description :

    1. Responsible for the completion of a wide variety of customer issues as a help desk operator for a caterpillar.
    2. Responded to calls from customers located around the world.
    3. Provided advanced training for new operators and performed at a consistently high call rate.
    4. Maintained a 95% resolution rate.
    5. Worked with peregrine and remedy ticket systems.
    6. Provided support for VPN and RSA.
    7. Dealt with Missions critical calls. Deployed software through SCCM.
    8. Worked with Active directory and modified registry keys.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BS In Computer