Lead Customer Service Rep Resume Samples

A Lead Customer Service Rep will coordinate the Customer Service Representatives work activities. While specific duties vary, the basic day-to-day tasks are common and listed on the Lead Customer Service Rep Resume as follows – motivating and coaching customer service representatives, formulating techniques to pitch sales and customers; handling complex customer’s service issues; monitoring the work of team members; providing direct customer support, reviewing and resolving escalations; evaluating team members; and training new hires.

A well-drafted resume showcases the following qualifications – conflict resolution skills; the ability to delegate work, conflict resolution skills; computer competencies; familiarity with CRM software; some experience with employee evaluations, and supervisory capabilities. The job role is open to those possessing a degree in marketing or sales. However, substantial work experience can replace formal education.

 

Lead Customer Service Rep Resume example

Lead Customer Service Rep Resume

Summary : Customer Service Representative with 5+ years of customer relations and management experience through both face to face contact and phone interactions with customers, always focusing on resolving customer issues immediately in an effective, proficient, precise and dutiful manner.

Skills : Customer Service, Administrative Duties, Management Experience.

Description :

    1. Directed contact between other Customer Service Reps and our management team via memos, emails, or speaking on the phone.
    2. Trained all current and incoming employees on company standards.
    3. Handled reference and background checks on all new employees.
    4. Assisted and Confered with contractors as it pertains to HVAC Quarterly maintenance & Service Calls.
    5. Properly entered all tenant HVAC PM's and Service Calls through Tanger's OpStats Dashboard.
    6. Assisted Administrative Assistant with Roof Leaks and keeping Roof Leak log up-to-date.
    7. Distributed, collected and entered information from tenants as it pertains to Tanger Style, and Pop-Zip.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science


Sr. Lead Customer Service Rep Resume

Headline : To obtain a rewarding position within company or corporation, utilizing excellent communication and people skills as well as bring to your company over 4 years of supervision, and training over 10 years of excellent customer service skills, and foremost knowledge of policy and procedure enforcement

Skills : Customer service, Leadership.

Description :

    1. Supervised air, and ground freight movement.
    2. Imported and Exported for multiple airlines, transferring of ULD's and maximizing loads on the ground side.
    3. Opened and closed of the operation.
    4. Managed all aspects of shipping and receiving, order selection, route drivers.
    5. Signed off on all bill of laden inbound and outbound.
    6. Oversaw and participate in all packaging weighing/dimming and labeling of all air and ground freight(via).
    7. Ensured no freight is improperly imported, exported, or zoned.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Management


Jr. Lead Customer Service Rep Resume

Headline : Results driven sales associate with over 10 years sales and marketing experience. Demonstrated history of successful building, motivating, and leading teams to exceed goals and deadlines. Strategic thinker with excellent marketing analysis. Proven ability to anticipate and meet client needs and expectations. Outstanding interpersonal and communication skills. Extremely proficient Microsoft Office skills.

Skills : Efficent with computer software, Quickly learn procedures and methods, Dispatch , cash, bookkeeping and deposits.

Description :

    1. Responsibel for sweeping (indoors and outdoors) and mopping the store.
    2. Responsibel for shipping and receiving of dangerous goods, precious cargo, and perishable and nonperishable items.
    3. Participated and oversaw cycle count throughout the week to be turned in once a month.
    4. Recognized contours for MD11's, 747's, ULD#'s, PMH's, and AKE's and know weight capacity for each.
    5. Trained, and customer service agents on company processes and procedures.
    6. Provided scripts to read from during phone calls.
    7. Handled major incidents that cannot be resolved by agents.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Asst. Lead Customer Service Rep Resume

Objective : Talented employee in Customer Service looking for an opportunity where can utilize experience in providing quality customer service, conducting day by day business and being a team player.

Skills : Customer service, Management.

Description :

    1. Resolved complaints and order issues.
    2. Gathered customers to provide feedback on agents and customer service experience.
    3. Maintained knowledge new company products and services.
    4. Overseen product exchanges and returns.
    5. Analyzed data and statistics.
    6. Compiled and print reports on overall customer satisfaction.
    7. Investigated customer's problems and find solutions.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Associate Lead Customer Service Rep Resume

Summary : Multi line experienced, fascimile machine, microsoft word office, excel, ICD 9-10, HCPCS, skilled in medicare DME guidelines, private and commercial. Various networking relationship w/ MD office, health care facilities, all major hospitals, insurance companies, case workers, medical management, service coordinators, hospice community, medicaid community, dept of public safety, DOE, etc.

Skills : CableSatellite, Customer Service, IT Management.

Description :

    1. Communicated with customers via phone, email, or letter.
    2. Trained, and customer service agents on company processes and procedures.
    3. Handled major incidents that cannot be resolved by agents.
    4. Resolved complaints and order issues.
    5. Gathered customers to provide feedback on agents and customer service experience.
    6. Maintained knowledge new company products and services.
    7. Issued refunds to customers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associates In Medical

Lead Customer Service Rep III Resume

Headline : To obtain a position within a productive company that will provide growth and advancement opportunities and will utilize the skills possess.

Skills : Microsoft Office, Customer service.

Description :

    1. Coordinated patient care upon discharge.
    2. Responsible for Opening and Closing procedures.
    3. Handled all money for safe including bank transfers.
    4. Responsible for inventory counts and employee.
    5. Kept store clean and stocked while working cash register and lottery.
    6. Checked in vendors and put up trucks.
    7. Assisted in managers duties including ordering needed product, audits and EOD paperwork.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certification In Medical

Lead Customer Service Rep II Resume

Summary : Experienced in insurance industry Medicare, Qexa Medicaid, Quest. Knowledgeable in insurance guidelines, benefits, processing of claims, 1500 HCFA , and institutional claims, Prior Authorization, DME processing. Knowledgeable in wound care, urology, ostomy, Respiratory care, mobility, Physical therapy care.

Skills : Customer service, Excellent communication skills.

Description :

    1. Made outgoing calls to follow-up on orders, or messages left on voicemail.
    2. Established new accounts.
    3. Provided haul information for Leeds jobs.
    4. Processed container tracking report.
    5. Trained subordinates and assisted them as needed.
    6. Interviewed prospective candidates for employment.
    7. Completed contracts for services installed.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associates In Medical

Lead Customer Service Rep I Resume

Summary : Priority in customer service with efficiency and care. Excellent common sense and decision making abilities with follow-up skills. Broad based experience covering administrative duties including office management, billing/invoicing, document preparation and project/program support. Financial management with accuracy of data in research and compile of reports.

Skills : Speak spanish, Multi phone system knowledge, Great communicator.

Description :

    1. Provided Customer Service Restock inventory Count Inventory Cashier Responsibility.
    2. Detected the need for further employee development and training in an effort to reach the highest possible performance standards of each Customer .
    3. Implemented interpersonal and communication skills when assisting staff with difficult callers Often required account history research to generate .
    4. Responsible to check customers out in a timely manner while providing outstanding customer service in every way possible.
    5. Responsible for Sweeping (indoors and outdoors) and mopping the store.
    6. Stocked shelves Inventory of products Balance register and end day closeout.
    7. Managed referrals, private MD offices, care homes, health care facilities, Department of safety.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Management Information Systems

Lead Customer Service Rep/Executive Resume

Summary : Relationship Management, Highly experienced in assessing true needs and expectations, building lasting professional relationships. Grow and deepen strategic partnerships to achieve mutually beneficial outcome. Resource Coordination Possess a proven ability to anticipate unique requirements or potential road-blocks in all situations.

Skills : MS Word, Excel, Excellent communication skills.

Description :

    1. Provided assistance to the front-line seasonal and permanent representatives, and talking directly with customers when necessary.
    2. Assisted the Sales department with Tax, Accounting, Payroll, and other software.
    3. Assisted with the preparation of training documentation for the seasonal staff, customers, and permanent staff.
    4. Handled incoming calls, responding to questions about the software, specific returns, e-filing processes, and other products or services.
    5. Verbally communicated information clearly and concisely to others.
    6. Completed outbound calling campaigns as assigned for specific projects.
    7. Answered inquiries directly from customer, from Orientations, from Sales, from supervisors, and from managers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BA In Public Policy

Lead Customer Service Rep Resume

Summary : Have 15 years of experience, including as a Customer Service Associate and as a Lead Customer Service Rep in industries including Insurance Agents, Brokers, and Service. Most recently, Have been working as a Customer Service Associate at SourceMedia.  skills and experiences include: Cash Handling, Cashier, Conflict Management, Logging.

Skills : Computer , Customer Relations.

Description :

    1. Provided information about products and services.
    2. Received and processed incoming phone calls from customer or client base.
    3. Recorded details of customer transactions, interactions, inquiries, complaints and comments.
    4. Prioritized data entry daily to ensure customers' needs were met.
    5. Ensured that appropriate changes were made to resolve customer concerns.
    6. Effectively identified customer concerns over the phone.
    7. Responded to customer inquiries.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Master's In Public Administration