Linux Support Engineer Resume Samples

Description :

1. Defined, analyzed, and resolved complex software and systems problems via telephone, remote computer link, and on-site support, distinguishing between hardware and software problems and responding accordingly.
2. Provided support for operating system upgrades, product, and patch installations.
3. Escalated critical problems through proper channels, pulling critical resources when needed and documenting problem resolution.
4. Provided high-level systems expertise involving integration and interplay of complex hardware, software, and communications products, including the identification and resolution of complex problems involving Concurrent and non-concurrent products.
5. Developed hardware/software diagnostics and aids to facilitate systems analysis and diagnosis of complex systems problems.
6. Elevated critical problems through proper channels.
7. Designed and troubleshooted network communications and solutions using various platforms.

Experience

2-5 Years

Level

Executive

Education

Bachelor's degree in Computer Science

Description :

1. Provided technical evaluation and input when new products are released.
2. Assisted from time to time in the development and/or maintenance of product releases.
3. Distributed software fixes to customers and field support personnel.
4. Performed collateral duties as assigned that contributed to the operation of technical support.
5. Managed complex situations and escalated customer problems when a business case dictated.
6. Synthesized initial concepts of the project and determined technical principles involved.
7. Imparted current technology in an engineering or manufacturing environment.

Experience

2-5 Years

Level

Fresher

Education

Bachelor's degree in IT

Description :

1. Integrated non-concurrent products into Concurrent systems.
2. Developed new concepts and approaches to situations not previously encountered as required.
3. Acted as project leader on complex/critical customer situations and/or major accounts.
4. Provided prompt and accurate feedback to customers.
5. Ensured proper recording and closure of all issues.
6. Wrote documentation, knowledge base articles, and FAQs for use by both internal staff and customers.
7. Responded promptly to user inquiries via email, phone, or in person, and provided efficient and effective solutions.

Experience

2-5 Years

Level

Junior

Education

Bachelor's degree in IT

Description :

1. Provided technical support to end users regarding Linux desktop operating systems, applications, and hardware-related issues.
2. Troubleshooted and resolved software and hardware problems, including diagnosing and repairing system malfunctions.
3. Assisted with the installation, configuration, and maintenance of Linux operating systems and related software.
4. Created, modified, and deleted user accounts and permissions according to company policies and procedures.
5. Managed user access rights and ensured data security and integrity.
6. Maintained accurate and up-to-date documentation of support procedures, troubleshooting steps, and user guides.
7. Contributed to the development and improvement of the knowledge base by documenting recurring issues and their resolutions.

Experience

2-5 Years

Level

Fresher

Education

Bachelor's degree in Computer Science

Description :

1. Provided training and support to end users on software applications and system features.
2. Collaborated with other members of the IT team to resolve complex technical issues and escalate problems when necessary.
3. Participated in team meetings, sharing knowledge and insights to improve the overall support process.
4. Stayed updated with emerging technologies, trends, and best practices in Linux desktop support.
5. Participated in operational support to ensure service reliability.
6. Provided expert-level support for CentOS, Ubuntu, and Windows-based systems, including installation, configuration, maintenance, and troubleshooting.
7. Responded promptly and effectively to support requests from internal teams or external customers, and resolved technical issues in a timely manner.

Experience

5-7 Years

Level

Executive

Education

Bachelor's degree in Computer Science

Description :

1. Conducted root cause analysis of complex problems and implemented appropriate solutions to prevent reoccurrence.
2. Monitored and maintained system performance, ensuring optimal uptime and efficient resource utilization for both Linux and Windows environments.
3. Collaborated with cross-functional teams to design, implement, and support Linux and Windows-based solutions to meet business requirements.
4. Developed and maintained technical documentation, including system configurations, troubleshooting procedures, and knowledge base articles.
5. Stayed up to date with the latest Linux and Windows technologies, trends, and best practices, and provided recommendations for improving system performance and security.
6. Performed occasional maintenance tasks during scheduled maintenance windows.
7. Ensured that customers get the maximum value from and easily use our products and subscriptions.

Experience

7-10 Years

Level

Management

Education

Bachelor's degree in IT

Description :

1. Experienced as a support, sustaining, or development engineer or other directly related experience within an enterprise environment.
2. Experienced with non-x86_64 architectures would be beneficial.
3. Ran and maintained a 24x7 Internet-oriented production environment, across multiple data centers, involving hundreds of machines.
4. Participated in all phases of the development of a large distributed system; provided hardware, manageability, operability, and performance perspectives on all aspects of the system.
5. Planned and executed project-related work, including server, network, and data center migrations.
6. Performed Quality Control passes and plans, as well as executed, complex maintenance.
7. Delivered outstanding customer outcomes while working with new bleeding-edge technologies.

Experience

5-7 Years

Level

Executive

Education

Bachelor's degree in Computer Science

Description :

1. Led as a team technical leader on AWS-supported services and emulated by other Support Engineers.
2. Acted as a subject matter expert for one or more AWS Services in the Core Engineering team.
3. Reviewed and provided technical analysis on IARs.
4. Supported customers by responding within the designated service-level agreement to inquiries.
5. Investigated and troubleshooted issues and developed solutions for our customers while understanding their business needs.
6. Exceeded customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service.
7. Collaborated with fellow system administrators, engineers, and support team members by leading projects and creating/teaching technical coursework to junior team members.

Experience

2-5 Years

Level

Executive

Education

Bachelor's degree in IT

Description :

1. Grew into the Support Systems Engineer role through training and mentoring.
2. Installed, configured, updated, and troubleshoot services for customers, such as OS-level concerns, web server, database server, applications server, and mail; including Nginx, Apache, PHP, RHCS clustering, MySQL, FTP, SSH, and DNS.
3. Established and recommended policies on system maintenance, use, performance, services, and automation.
4. Troubleshoot internal and external applications, hardware problems, and operating system issues.
5. Worked closely with the application team to support the installation of various big data applications.
6. Experienced with virtualization technologies (e.g., VMware, KVM) and containerization platforms (e.g., Docker, Kubernetes).
7. Supported our Dev team in finding and fixing one-off and rare issues that have made it to production and past QA.

Experience

2-5 Years

Level

Executive

Education

Bachelor's degree In IT

Description :

1. Troubleshooted and diagnosed infrastructure and performance issues in a Linux environment.
2. Focused on troubleshooting challenging, complex, critical, and sensitive customer issues within our product portfolio.
3. Provided technical support and maintained professional communication with SUSE’s enterprise customers.
4. Collaborated efficiently with your Technical Support colleagues, locally in APJ and globally across locations including Prague, Nuremberg & US.
5. Engaged with development on product management on feature requests.
6. Learned and accumulated knowledge on new technologies and knowledge sharing.
7. Worked within a Technical Support/Linux Services environment, which should include some experience in a technical support role.

Experience

10+ Years

Level

Senior

Education

Bachelor's degree In IT