A Loan Collector assists the lending institutions to get back their issued loan amount from individuals or businesses. The job description includes finding people who owe money to the company either through overdue bills, or unpaid interests and negotiate payments. Common duties listed on the Loan Collector Resume are – keeping track of outstanding debts; locating and contacting debtors, negotiating payoff deadlines and payment plans; handling customer’s questions and complaints; identifying gaps in the system and recommending solutions; planning course of action to recover owed money; updating account status and database regularly, and complying with requirements during times of legal actions.
Companies typically look for a reliable, trustworthy, and self-driven individual with the following skills for their loan collection needs – experience in working with targets and tight deadlines; working knowledge of MS Office and databases; excellent communication and people skills; skillful in negotiating and persuading; the ability to be polite and compassionate; and knowledge of relevant legal requirements. Formal education beyond a high school diploma is not a mandatory requirement.
Summary : To obtain a full-time position where I can utilize my Bachelor's degree in Communication Studies to help problem solve and engage in all aspects of the job. I have a strong desire to work in an environment that is team-oriented and focused on obtaining results.
Skills : Microsoft Office, Payment Processing, Payment Processing, Customer Service.
Description :
Received incoming calls from customers and assisted with the maintenance of their accounts.
Responsible for individual workbook of delinquent and non-delinquent customers on auto loans and credit cards following policies and procedures.
Offered extensions, due date changes, payment plans, field calls, repossessions to delinquent customers to help bring the account current.
Received payments from customers by the check by phone, mail, online, western union, or money gram payments.
Utilized collection tools directory assistance, tax assessors, social searches, nearby are to locate severely delinquent customers through verification of past or present employment, relatives, and friends.
Utilized tax assessors for the location of customers of delinquent status.
Met and achieved personal goals set by the client on a monthly basis.
Experience
7-10 Years
Level
Management
Education
GED
Loan Collector Resume
Headline : Service-oriented loan collector with 17 years background in the collections department. Core competencies include customer service, strong organization, and prioritization as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Looking for a position in a fast-growing company.
Recommended when to place accounts for foreclosure on delinquent real estate mortgage loans and when to assign to an attorney for legal action.
Maintained and applied knowledge in the current Bankruptcy Code. Must be able to discuss options with an attorney regarding reaffirmation agreements, retention, and surrendering of collateral.
Performed all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs), and instructions.
Maintained customer confidence and protect bank operations by keeping information private and confidential.
Participated in ongoing skill, compliance, risk management, and security training as required for the position and apply knowledge in daily tasks.
Responded to customer queries.
Maintained up-to-date customer contact information on Bank core systems.
Experience
5-7 Years
Level
Executive
Education
Diploma
Loan Collector Resume
Objective : Dedicated, service-focused professional seeking a position. Highly motivated to launch a nursing career; future goals include education leading to an RN license. I am a reliable worker with the ability to learn new concepts and skills quickly. I am backed by solid work history, reputation as a team player, and passion for helping others.
Skills : Communication, Problem Solving, Managing.
Description :
Located and notified customers of delinquent accounts by mail, and telephone.
Duties included receiving payment and posting amount to customer's account; keeping records of collection and status of accounts.
Used -Receive payments and post amounts paid to customer accounts.
Located and monitored overdue accounts, using computers and a card system.
Recorded information about the financial status of customers and status of collection efforts.
Advised customers of necessary actions and strategies for debt repayment.
Maintained and applied knowledge in the current Bankruptcy Code. Must be able to discuss options with an attorney regarding reaffirmation agreements, retention, and surrendering of collateral.
Experience
2-5 Years
Level
Junior
Education
GED
Loan Collector Resume
Objective : Strong background in collections and customer service. Hard-working team player with great communication skills and great attendance record. Computer skills include Microsoft Windows, etc.
Skills : Microsoft Office, Typing, Assisting.
Description :
Generated weekly past due reports using Impromptu software.
Sent demand, mature demand, acceleration, and assignment for repossession letters.
Responsible for outbound and inbound calls for the purpose of collecting payments on past due to real estate, car, and unsecured loans, including up to repossession of collateral.
Daily prepared and handled of certified mail.
Daily documented and maintained of loan accounts.
Assisted loan officers with gathering pertinent documentation for loan renewals and refinancing.
Prepared and maintained daily and monthly reports.
Experience
2-5 Years
Level
Executive
Education
GED
Loan Collector Resume
Objective : Seeking a challenging fast-paced Loan Collector position in a growing business environment in which I will have the opportunity to demonstrate professional skills.
Skills : Microsoft Office, Transcription, Transcription, Sales, Customer Service, Collections.
Description :
Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Conferred with customers by telephone or in-person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Answered customer questions regarding problems with their accounts.
Performed various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Received payments and post amounts paid to customer accounts.
Prepared appropriate forms and ensure complete documentation and compliance within established guidelines; notify appropriate Manager of unique situations.
Reported suspicious transactions or unusual occurrences to supervisors.
Experience
2-5 Years
Level
Executive
Education
Diploma
Loan Collector Resume
Summary : As a Loan Collector, responsible for Escalating and assisting other team members with calls as needed.and also Serving as a resource/subject matter expert and may provide training to fellow team members.
Coordinated with customers and informed them about any delinquencies in the account.
Analyzed customer issues and recommends appropriate resolution.
Performed research for credit reports of customers and performed analysis.
Maintained updated knowledge of all banking policies and procedures.
Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.
Located and notified customers of delinquent accounts by mail and telephone.
Recommended when to place accounts for foreclosure on delinquent real estate mortgage loans and when to assign to an attorney for legal action.
Experience
10+ Years
Level
Senior
Education
Diploma
Loan Collector Resume
Objective : Career drove with valuable interpersonal skills proven success in establishing relationships and building rapport with customers on all levels. I am Flexible and committed to adding positive energy to a high-performance team with experience in Customer Service and Collection practices. Also able to adapt in any environment necessary whether it was Collections or Customer Service.
Skills : Microsoft Word, Communication, Managing.
Description :
Identified and verified customer demographics, contact data, and identifies the reason for delinquency.
Persuaded customers to pay past due amounts and/or makes arrangements for future payments within FDCPA guidelines.
Utilized and operated Automated/Predictive Dialer Successfully completed FDCPA interactive training and testing on an annual basis.
Documented and notated cases of collection activity and content.
Responsible for cash payments, collections, call volume, and QA averages.
Researched item history ACH transactions and customer disputes.
Conducted and documented periodic risk reviews and run reports as needed.
Experience
2-5 Years
Level
Executive
Education
Diploma
Loan Collector Resume
Headline : As a Loan Collector, Responsible for collections of more complex delinquent accounts. and also Contacting debtors and necessary officials to reconcile balances.
Skills : Planning, Managing, Assisting.
Description :
Researched and Wrote Contributed to the production of numerous legal articles through legal and statistical research using LEXIS/NEXIS and Westlaw.
Performed legal research and wrote on various issues under the direction of the County Attorney.
Handled casework, attended depositions, and performed interviews with defendants/plaintiffs.
Planned interrogatory questions, requested files, attended a review of attorney's arguments.
Handled legal work and filed liens and small claims, N.T.O.'s, collections, and AP/AR.
Evaluated and formulated suggestions for adding or deleting courses from the curriculum.
Managed the start-up and day-to-day operations of a mu Legal Service Business Exquisite' Legal Services.
Experience
5-7 Years
Level
Executive
Education
Diploma
Loan Collector Resume
Objective : As a Loan Collector, responsible for Participating in ongoing skill, compliance, risk management, and security training as required for the position and apply knowledge in daily tasks.
Maintained current knowledge of policies and procedures as they relate to documents and funding.
Handled and resolved all post-closing loan issues when applicable.
Prepared documents for closing, check documents against underwriting worksheets to ensure all conditions are met.
Performed verifications to ensure the information given is valid and true.
Decided and/or communicates loan approvals, conditions, and denials; revising when necessary to obtain approvals.
Answered inbound calls to provide resolution or, if needed, manage the escalation required for issues, questions, requests regarding accounts.
Responsible for collection of delinquent credit union-owned loans including mortgages and various types of consumer loans.
Experience
2-5 Years
Level
Executive
Education
Diploma
Loan Collector Resume
Objective : Seeking a Loan Collector with 3 years of experience in Performing all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs), and instructions. and also Maintaining customer confidence and protect bank operations by keeping information private and confidential.
Skills : Computer 40wpm, Managing, Problem Solving.
Description :
Received payments and post amounts paid to customer accounts.
Located and monitored overdue accounts, using computers and a variety of automated systems.
Located and notified customers of delinquent accounts by mail, telephone, or personal visits in order to solicit payment.
Responsible for collecting past due loan accounts.
Serviced accounts where the customer has filed bankruptcy to determine the appropriate actions. Make sound business decisions based on bankruptcy law, property valuation, and customer intent to prevent financial loss to the bank.
Managed timelines involved with Chapter 7 and Chapter 13 accounts, including motions for relief, dismissals, discharges, and commencement of foreclosure.
Completed appropriate contact with attorney and customer (where allowed) to negotiate reaffirmation agreements in Chapter 7 bankruptcies.
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