A Loan Operations Manager is tasked with the duty of managing the loan operations department of the bank. The job description and duties are listed on the Loan Operations Manager Resume as – developing and implementing best practices in loan operations related processes; and procedures; developing and implementing best practices in loan operations related processes and procedures; managing the daily operations of the department in an effective manner, maintaining an efficient and productive working environment, implementing operational policies and procedures to ensure compliance with state and federal regulations and internal compliance requirements, and performing other job-related duties as assigned.
Employers pick resumes showcasing the following skills – the ability to comply with state and federal regulations and department procedures; knowledge of all loan operations processes, strong computer skills, familiarity with mortgage operations and servicing credit card payment programs, and relevant software proficiency. A bachelor’s degree in the field of accounting or finance is often considered necessary.
Summary : Experienced Loan Operations Manager with a diversified background in banking and financial software implementation. Demonstrated leadership effectiveness, process improvement, project management, problem-solving, organization, teamwork and communication skills. A strong mentor with excellent interpersonal abilities.
Skills : Operations Management, Banking, Business Analysis, Customer Service, Leadership, Team Building, Process Improvement, Organizational , Problem Solving, Coaching, Software Implementation.
Description :
Developed multifunction group handling commercial loan processing, document preparation and review, loan accounting and maintenance for an international client bank.
Assumed role of manager/customer liaison as group was designed; established a strong partnership with client facilitating smooth negotiations and problem resolution Coordinated training efforts on multiple in-house as well as hosted vendor software applications.
Utilized knowledge of AFS products and company's strategic direction to satisfy customers needs and goals Worked closely with client to develop workflows and procedures for proposed organization Product Group Change Control Request Manager/ Sr.
Coordinated group efforts to prepare and communicate estimates and specifications.
Monitored and reported on status.
Performed analysis to provide management reporting and to identify/track budget overruns.
Developed and implemented system test plans.
Experience
10+ Years
Level
Senior
Education
MS
Loan Operations Manager Resume
Objective : Over 5+ years of banking experience in various areas. I possess the required dynamism necessary to provide a superior service of the highest order and the efficiency to deliver the best quality financial solutions your organization offers to add a competitive advantage. I am currently looking to occupy a suitable position with a reputable organization, where my listed experience, abilities, and hard work will assist in meeting and exceeding company goals.
Skills : ICD 9 & 10, CPT and HCPS coding, Knowledge of medical.
Description :
Created a sustainable structure to support teambuilding, training, and a healthy goal oriented environment.
Originated loan dollars grew 80% over February '16.
Assisted the Chief Lending Officer (CLO) in developing short and long-term goals of the lending department.
Maintained a success oriented, member driven and accountable work environment.
Developed highly motivated, well trained staff.
Established and maintained effective employee relations.
Developed policies and procedures for lending processes that are compliant with all NCUA rules and regulations.
Experience
2-5 Years
Level
Junior
Education
MS
Loan Operations Manager Resume
Headline : Seeking a career opportunity in the financial industry where I can utilize my experience to the benefit of my employer. A successful professional with 25+ years in banking, marketing, management, and direct sales. Looking to maximize my employer with its bottom line performance through profit and loss, merchandising, staff management, loss control, and inventory management initiatives.
Skills : Project Management, Business Analysis, Process Improvement.
Description :
Managed team of 35 staff in areas of Customer Call Center, Processing, Credit, Documentation, and Funding.
Reviewed processes in each area managed; created policies and procedures manuals to improve functions.
Hired, fired, and developed staff; trained staff on system enhancements and regulatory changes.
Managed budget; created reports to track department and individual productivity and credit queue.
Approved loans over credit analyst credit limits.
Saved $5 million dollars in 2006 by successfully positioning company to originate loans instead of outsourcing funding.
Converted underwriting and processing area to paperless system in 3-month timeframe by working with 3rd party vendor to document image new loans.
Experience
5-7 Years
Level
Junior
Education
GED
Loan Operations Manager Resume
Summary : An established leader of loan operations/servicing in community banking with a great deal of experience with management, compliance and operations. Proven track record of providing excellent results that are completed accurately and timely. Provides support for staff and delivering highly-rated customer service to clients.
Skills : Managing Skills, Loan Operations.
Description :
Supported, supervised, and scheduled lending staff for the effective conduct of lending operations.
Communicated and met with Association Auditors and Federal Examiners regarding lending activities.
Prepared internal reports for Executive Committee.
Conducted internal and external credit education seminars.
Directed and advised staff on the day-to-day origination and servicing activities.
Established loans on the on-line financial system and reviews the data input for accuracy.
Prepared weekly/monthly pipeline reports, jumbo, and rejected application reports.
Experience
10+ Years
Level
Senior
Education
MS
Loan Operations Manager Resume
Objective : Determining the best processes, tools, and strategies to support revenue retention and growth across Sales and CS (ownership) and Marketing and Finance (partnership).
Skills : Practice Works, Multitasking.
Description :
Served as a research business analyst for 350+ financial institutions.
Supervised activities of seven loan operation specialists, ensuring completion and efficiency in their daily tasks.
Collaborated with Operations Manager and Regional Administrator to create strategic plans to enhance customer satisfaction.
Provided employees with training to maintain and increase service levels to both internal and external customers.
Created, established, and maintained databases to support administrative operations.
Researched and processed customer loan payments daily Processed loan maintenance daily based on loan policy and procedures.
Represented & promoted the Association by attending meetings, seminars, and community activities.
Experience
2-5 Years
Level
Junior
Education
BS
Loan Operations Manager Resume
Headline : Delivering a single view of all key customer metrics from pre-sale through renewal and expansion; define the metrics that matter and create a single source of truth for understanding customers across departments to make decisions.
Skills : Microsoft Office, Managing Skills.
Description :
Ensured controls are in place to minimize and prevent risk, liability, and loss.
Monitored departmental efficiencies and ensured the department is performing to Managements expectations.
Maintained a high level of customer service with internal and external customers.
Maintained a productive workflow and work as a member of a professional team.
Provided guidance and leadership to other team members as directed by Senior Credit Officer.
Collaborated with other departments on problem resolution, servicing, and training needs.
Facilitated processing for all loans.
Experience
5-7 Years
Level
Junior
Education
Bachelors
Loan Operations Manager Resume
Headline : An experienced manager is adept at driving organizational effectiveness through streamlining controls and processes. Primary strengths in identifying root causes of issues and developing solution strategies.
Skills : Customer Service, Loan Servicing, QuickBooks, Data Analysis, Mortgage Industry Knowledge, Great Organizational Skills.
Description :
Responsible for managing all business processes for unsecured loan operations which include origination, processing/closing, loan servicing, and collections.
Supervised staff of 2 loan underwriters, 4 loan executives, and 2 collections representatives.
Monitored performance to ensure productivity levels within established standards.
Prepared management monthly report which communicates the effectiveness of the department in terms of volumes processed and deadline.
Implemented operation policies and procedures to ensure compliance with State Federal regulations and internal compliance requirements.
Conducted various assessments and audits to ensure department procedures are achieving accurate and desire results.
Responsible for scheduling funding disbursements for all approved loans.
Experience
5-7 Years
Level
Executive
Education
MS
Loan Operations Manager Resume
Summary : Loan Operations Manager with over 36 years of progressive experience improving business processes, increasing revenue, and retaining loyal customers and employees. Strengths include operations, administration, team leadership, secretarial, and performance management. Seeking a position with room for advancement.
Skills : Loan Operations, MS Office.
Description :
Maintained confidentiality of bank records and client information.
Assessed employee performance and develop improvement plans.
Reported detailing lending activities.
Met deadlines by proactively managing individual and team tasks.
Educated staff on customer relationship management techniques, lending software, and documentation.
Collaborated with staff to eliminate procedural and regulatory errors.
Responsible for monitoring staff productivity and provide ongoing feedback and training.
Experience
10+ Years
Level
Senior
Education
MS
Loan Operations Manager Resume
Summary : Obtain a Loan Operations Manager position in a Company where I can utilize my previous Experience in Mortgage and banking services along with all my sales, management, and customer service experience to continue on building my business and growth.
Skills : Planning SKills, SUpervising Skills.
Description :
Supervised and trained a team of 26 Employees as well as managing daily Pipeline of up to 1000 files for Clients and Vendors around the nation - Provides employees timely, candid, and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.
Assisted in the development of an appropriate talent pool to ensure adequate bench strength and succession planning.
Sent daily reports, activities, goals, tasks, and escalations to address.
Ability to perform well in a leadership role and be recognized by others as a leader, Able to Lead a team to consistently meet and exceed operational goals, stay informed, guide, and lead the team on regular updates.
Coached/trained the team to be cross-trained on other duties as necessary, provide employees with timely, candid, and constructive feedback.
Assisted in the development of employees by providing opportunities to enhance employee knowledge and growth.
Reviewed required documents will pass QA/QC review to avoid any variances.
Experience
7-10 Years
Level
Management
Education
Bachelor's
Loan Operations Manager Resume
Objective : Working closely with Product Marketing to execute product and market enablement across customer-facing teams (pre and post-sales), and also Developing and executing a comprehensive compensation plan for all GTM teams.
Skills : Outlook, MS, E-clinical, EMD.
Description :
Led weekly team meetings and provided instructions on product development and training guidelines for each team member.
Demonstrated leadership through extensive community involvement.
Participated in financial and strategic planning and performed audits and compliance inspections.
Managed a staff of Mortgage professionals for the assigned market region, recruiting and training new staff.
Verified and processed personal and business loans participated in underwriting procedures for personal loans and set up escrow accounts.
Ensured that the proper services were received by the clients by executing policies and procedures specific to the goals of the company.
Collected all necessary documentation from the customers for loan processing.
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