A Loan Operations Supervisor is responsible for managing the loan operations department of the bank. A well-written Loan Operations Supervisor Resume mentions the following core duties – developing and implementing best practices in loan operations related processes and procedures; managing the daily operations of the department effectively; establishing and maintaining an efficient and productive working environment, interacting with the lending staff at both banks to improve ac-curacies and efficiencies; and performing ongoing training, review and communicating current or developing lending industry concerns or standards.
To perform the duties efficiently, the following skills are required – experience in a relevant field, knowledge of mortgage operations and servicing credit card payment programs; knowledge of all loan operations processes, effective communication skills, a deep understanding of the business including policies, procedures, and compliance with applicable state and federal laws and regulations. Employers pick resumes that denote at least a degree in fields like finance, economics, or accounting.
Objective : Loan Operations Supervisor oversees the day-to-day operations of the companys loan servicing process. This includes reviewing and analyzing loan documentation, calculating interest rates, and resolving customer issues.
Skills : Program Management, Project Management, Client Server/Networking/Hardware,.
Description :
Managed the daily operations of the department in an efficient and effective manner.
Established and maintained an efficient and productive working environment within the department based on continuous and effective staff communication.
Supervised reporting, remitting, and reconciling activities related to funding and delivery of loans and securitization of mortgage backed securities (MBS) and monthly servicing activities.
Collected data, research issues and exceptions, resolve discrepancies within guidelines and coordinate appropriate escalations and approvals.
Achieved established departmental goals within defined timelines, as well as define and implement a measurement of acceptable staff performance in order to safeguard the Bank loan portfolio.
Coached, mentored and performed on-going training to the department.
Reviewed and communicated current or developing lending industry topics/concerns or standards to department and other affected areas 6.
Implemented operation policies and procedures to ensure compliance with State and Federal regulations and internal compliance requirements.
Conducted various assessments and audits to ensure department procedures were achieving accurate and desired results.
Experience
0-2 Years
Level
Entry Level
Education
Information Security Officer
Loan Operations Supervisor Resume
Summary : To secure a rewarding position in operations to lead company to its next level through skillful management by motivating, training supporting the team to achieve higher standards of performance.
Responsible for managing and supporting the daily workflow and ensuring that each area meets all deadlines with minimal errors.
Responsible for the lien perfection of collateral for all consumer and commercial loans which include mortgages, titles, UCC, CD/Savings, Life Insurance and Brokerage Accounts.
Responsible for the proper satisfaction and timely release of loan collateral.
Administered HR policies and procedures for functions under direct supervision.
Monitored and maintained operation processes in the department and identify weaknesses and improve upon them.
Assisted in the monitoring and control of expenses in support of budget objectives.
Ensured clean audits with prompt follow-up to recommendations.
Responsible for prioritizing the workflow and assigning daily duties.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Loan Operations Supervisor Resume
Summary : Conscientious individual offers positive attitude to surpass goals. Loan Operations Supervisor is responsible for overseeing all aspects of loan operations including the day-to-day processing of loans, collection of delinquent loans, and compliance with regulatory requirements. The Loan Operations Supervisor is also responsible for managing the team of loan processors and ensuring all team members meet their individual goals.
Skills : Video Editing, Audio Production, After Effects, Adobe Suite, Final Cut Pro, Pro Tools, Photoshop.
Description :
Increased overall productivity by >15%.
Worked directly with the Department of Education with multiple business units to implement processes, procedures and coding to decrease error rates received and ensure student loan reporting is accurate.
Analyzed reports to identify team strengths and weaknesses, identifying opportunities for growth.
Decreased escalations and increased first call resolution and customer experience by implementing and coaching a proficient call flow.
Worked with multiple business areas to resolve escalated customer inquiries by thinking outside the box to achieve proficient customer resolution.
Provided feedback to management to inform of trending issues to take action on any recurring problems.
Decreased escalations and call backs by efficiently handling high volumes of calls ranging from loan repayment options to deferment/forbearance/consolidation options.
Maintained a high level of customer satisfaction, compliance and problem resolution while consistently hitting and exceeding my monthly goals and conformance.
Increased customer satisfaction by working diligently with the new hire program mentoring newly hired agents, providing feedback and coaching.
Experience
7-10 Years
Level
Management
Education
BS Media Arts
Loan Operations Supervisor Resume
Headline : Loan Operations Supervisor is responsible for the loan operations, including all aspects of loan processing, loan administration, and loan accounting.
Skills : Financial skills, Time management skills.
Description :
Processed daily loan payments, mail & online.
Booked new loans sold to Freddie Mac 3.
Kept track of all flood insurance & force place if necessary.
Balanced and reconciled internal checking account.
Researched, solved customer and lender problems & inquiries.
Processed escrow analysis annually.
Supervised and directed girls in department.
Experience
5-7 Years
Level
Executive
Education
Accounting
Loan Operations Supervisor Resume
Objective : Work for a business where I can share my ideas and inspire a team of individuals to achieve goals in a positive and productive environment.
Skills : Report Creation, Requirements Gathering, Data Analysis, Problem Solving, Process Improvement.
Description :
Reviewed and approved education loans.
Supervised six loan officers.
Managed workload and performance, which also included ensuring each member was diligently pursuing each loan they were assigned.
Charged with quality assurance of the entire loan application process, which included ensuring that auditors requirements were correct and consistent regarding their approval of documentation from customers.
Consistently ranked in the top two performers within the loan closing division.
Promoted four times within 1 year, from call center agent to supervisor within loan operations.
Selected as a loan operations representative to the credit department to plan, test, develop, and monitor new credit policy.
Developed use case scenarios for credit policy testing and assisted in testing development and documentation.
Experience
0-2 Years
Level
Entry Level
Education
M.B.A.
Loan Operations Supervisor Resume
Objective : Seeking a challenging position in Deposit /Accounting Operations, Accounts Receivable or Cashiering field utilizing acquired education and experience.
Closed and audited all loan files, up to 10 per day.
Matched vehicle titles to draw requests and payoff requests.
Ensured the interest billing statements were accurate up to the due date.
Sent inspectors to interim sites, balanced spreadsheets for completion of the interims and issued checks for draw requests up to 6 per day.
Responsible asset based loans based upon their monthly accounts receivable and accounts payable according to the loan documentation, up to 10 -15 per day.
Responsible for Participation Agreements and Payment calculations, up to 7 per day.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor In Arts
Loan Operations Supervisor Resume
Objective : Loan Operations Supervisor is responsible for managing the day-to-day operations of the loan department. This includes overseeing regulatory compliance and loan production, initiating new business opportunities, and developing an efficient workflow.
Skills : Knowledge of financial software, Customer service, Thoroughness.
Description :
Supervised and trained 2 employees plus initiated and implemented all functions for Loan Operations in a start up bank.
Included all aspects of setting up files for 1-4 Family Real Estate loans, Consumer Loans and Commercial Loans.
Approved Appraisers listings, funding and shipping all secondary market files.
Checked and verified all loan documentation for all files, all reporting of any type including HMDA, special reports pertaining to collateral.
Adhered to all federal and state compliance guidelines relative to retail mortgage and personal lending.
Performed daily maintenance of loan database.
Assisted customers regarding payments, rates, closings, etc.
Experience
0-2 Years
Level
Entry Level
Education
Banking
Loan Operations Supervisor Resume
Summary : Using my strengths and experience in curriculum and quality assurance, training development and organizational communication, successfully provide leadership in coordinating and delivering overall communication initiatives. In addition, my experience as a trainer, facilitator, supervisor and manager range in areas from marketing, customer service excellence, the financial industry, human resources, federal compliance standards and more.
Ensured regulatory compliance with federal and state laws.
Oversaw loan production, including generating an accurate forecast for expected loans for the next quarter.
Developed an efficient workflow to ensure that loans are processed in a timely manner.
Established and maintained positive relationships with clients to facilitate referrals.
Develop new business opportunities by prospecting and networking with potential clients.
Maintained the company licensing requirements.
Ensured timely receipt of all necessary documentation from borrowers at closing.
Experience
7-10 Years
Level
Management
Education
Banking
Loan Operations Supervisor Resume
Summary : Loan operations supervisor responsible for establishing and maintaining loan files from inception to closing including loan set-up, reconciliation and reports to bank senior management. Supervised loan operations department and was responsible for interviewing, training and complete supervision of staff. Extensive experience in customer service, computer operations.
Prepared all commercial loan documents through Laser-Pro, board and fund complete loan packages.
Prepared Participation Agreements and Certificates as applicable.
Set up and maintain loan and collateral files.
Provided working support to Lenders, order and follow up on preliminary title reports and appraisals, prepare escrow instructions, order flood and tax services, file and follow up on UCC.
Calculated data and process loan transactions including disbursements, interest draws, payments, and payoffs, complete wire transfer requests.
Balanced loan GL on a daily basis making any adjustments and correction as needed.
Prepared loan month end reports including, Call Report, Certifications, etc.
Experience
10+ Years
Level
Senior
Education
Bachelors
Loan Operations Supervisor Resume
Objective : To obtain a respective role in a leadership position to effectively use my skills and years of experience in the success of the companys goals and mission statement.
Skills : Familiar with computers and software applications related to banking.
Description :
Provided leadership to an assigned group of loan operations professionals.
Managed daily operations to ensure compliance with company policies and procedures.
Reviewed and approved all loans submitted for approval.
Maintained credit policy guidelines and ensure loans are properly priced before approval.
Ensured that all necessary documents are gathered from borrowers at application, ensuring that all information is accurate, complete, and in compliance with requirements.
Processed incoming applications for approval using company proprietary LOS system.
Conducted periodic reviews of applications approved by remote processors.
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