Loan Servicing Manager Resume
Summary : As a Loan Servicing Manager, provides subject matter expertise by utilizing comprehensive knowledge of servicing processes to support multiple department workflows and resolve complex, escalated issues. This includes managing daily exception reports and resolving issues.
Skills : Knowledge of loan servicing, Communication.
Description :
- Planned and implementation of the department’s objectives.
- Ensured new deals, amendments, and restructures, as scheduled in the pipeline report or otherwise, were assigned and proceeded on schedule.
- Assigned new clients to the respective account manager and backup account manager.
- Managed the complexity, volume, and activity of account managers' portfolios.
- Resolved escalation items received from the account managers and managed and monitored all exception reporting including nostros and past dues escalating appropriately.
- Responsible for ensuring the security, maintenance, and compliance of all real estate collateral documentation.
- Communicated with members, branches, operation departments, and third parties regarding real estate collateral processes while maintaining elevated levels of confidentiality.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree in Finance
Loan Servicing Manager Resume
Summary : As a Loan Servicing Manager, responsible for managing the department processes, including loan payment reversals, mortgage unapplied reconciliation, unposted payment processing, loan payoffs, and other miscellaneous loan account servicing tasks to ensure the accuracy of loans on the servicing systems including Escrow servicing items.
Skills : Leadership, Attention to detail.
Description :
- Reviewed procedures and reports to increase accuracy and efficiency in these areas.
- Assisted lending staff with loan structure and documentation questions.
- Oversaw clearing of daily and monthly reconciliations of loan servicing-related general ledger accounts.
- Assisted in the development and maintenance of written operating procedures.
- Assisted servicing staff in providing timely and accurate answers to lending and lending support staff with questions to issues that arise.
- Ensured all tasks performed by the consumer and mortgage servicing team were completed in a timely and efficient manner that aligned with Bank policies and regulatory requirements.
- Liaised with internal auditors, the compliance department, and compliance requests or issues.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Accounting
Loan Servicing Manager Resume
Objective : As a Loan Servicing Manager, responsible for managing all real estate collateral documents and processes including the execution of partial deed releases, subordination document analysis, preparation, and recording, successor in interest communication and validation, life of loan mortgage record document preparation and processing, and branch/operational mortgage loan collateral support.
Skills : Analytical, Problem-solving.
Description :
- Coordinated, supervised, and monitored the activities of departments that provide loan servicing functions.
- Developed and enforced procedures, and production schedules to ensure timely, accurate completion of servicing functions.
- Enforced that all servicing functions in the department are carried out in compliance with bank, state, and federal policies and regulations.
- Directed the day-to-day servicing and processing activities.
- Ensured adherence to regulations and policies.
- Enforced the standards of performance and customer service required by the bank.
- Processed all paid loans and ensured distribution of paid Commercial, Real Estate, and Consumer loans according to established procedures.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Finance
Loan Servicing Manager Resume
Summary : As a Loan Servicing Manager, responsible for ensuring the borrowers are adequately supported throughout their entire lending relationship with Independent Financial. Responsible for overseeing the daily activities of the Loan Servicing Department, the efficient administration and operation of all residential, commercial, and consumer loan servicing support services, including tax and insurance escrow administration.
Skills : Customer service, Financial Management.
Description :
- Prepared payoff demand statements and other requests to provide payoff information in written form.
- Maintained, manage, and track all pending/outstanding loan documents and exceptions.
- Performed final checklist sign-off of all credit and collateral files after confirming that all documents are in file and that the file is complete.
- Managed individual and team performance standards to achieve and exceed business expectations.
- Managed resources and capacity across multiple projects simultaneously and ensured optimum utilization of resources with NIL impact on business operations.
- Identified, managed, and mitigated process risks and issues and timely escalation as necessary.
- Coordinated the tracking and resolution of defects using the defect management process.
Experience
7-10 Years
Level
Consultant
Education
Bachelor's Degree in Accounting
Loan Servicing Manager Resume
Summary : As a Loan Servicing Manager, responsible for overseeing loans with escrow to include tracking, monitoring, analyzing, and the disbursement of taxes, insurance, and mortgage insurance.
Skills : Financial expertise, Organization.
Description :
- Provided Weekly Scorecard, Status Reporting, and MIS.
- Overall responsible for the quality control of the process.
- Provided regular status reporting to relevant business areas.
- Ensured accurate and timely interim servicing and subservicing of the company's mortgage portfolio.
- Interacted with key stakeholders to promote a better customer experience throughout the servicing process.
- Monitored general servicing, loss mitigation, default management, investor reporting, and finance/accounting functions of ACM’s sub-servicer.
- Developed Subservice strategies and implemented metrics, goals, and reporting requirements for Subservice.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree in Finance
Loan Servicing Manager Resume
Summary : As a Loan Servicing Manager, responsible for developing and overseeing procedures and functions of the department. Ensure that all servicing and processing procedures are completed accurately and with full compliance with federal and state regulations and adherence to bank policy.
Skills : Planning, Business acumen.
Description :
- Managed a successful Mortgage Servicing Oversight Program to measure subsurface performance.
- Provided guidance and direction to the team, setting clear attainable goals and maintaining open lines of communication.
- Managed performance and development of employees.
- Responsible for providing employees with timely, candid, and constructive performance feedback.
- Developed an appropriate talent pool to ensure adequate bench strength and succession planning.
- Recognized and awarded employees for accomplishments.
- Prioritized, organized, and oversaw the completion of special projects.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Finance
Loan Servicing Manager Resume
Summary : As a Loan Servicing Manager, assigned the department responsibilities and developed a team spirit of cooperation and commitment to the bank's goals. Ensure proper communication with all staff. Resolved conflicts within the department and between the note department and other departments.
Skills : Customer service, Counseling skills.
Description :
- Interfaced with PCFS2000 to result in the most effective use of system support.
- Established and monitored service standards in the department.
- Worked with the technology team to determine software needs and ensure that loan data was appropriately recorded in applicable systems.
- Maintained tickler systems for UCC filings, renewals, and insurance.
- Maintained up-to-date knowledge and may train others on products, services, departmental systems, and related technology, policies, and procedures.
- Created departmental goals/objectives and measured performance.
- Created and monitored lending-related statistics for quality assurance and performance tracking.
Experience
7-10 Years
Level
Consultant
Education
Bachelor's Degree in Finance
Loan Servicing Manager Resume
Objective : As a Loan Servicing Manager, continually reviews and recommends processes to optimize efficiency, customer experience, and controls, including streamlining and ensuring the team is fully trained and skilled in systems or workflows.
Skills : Analytical thinking, and Independent judgment.
Description :
- Collaborated with other business units to provide loan servicing expertise/ guidance and create efficiencies throughout the bank.
- Applied risk management principles to all functions including selling and servicing investor loans, managing, and maintaining loans retained for servicing, and collections.
- Ensured customer issues and research items were completed and communicated timely, assisting staff as necessary, and answering any escalated questions or problems.
- Ensured staff stays up to date on training, reviewing ongoing training opportunities as well as preparing training as needed.
- Built and maintained a high-performing team by managing, mentoring, training, and providing support and guidance.
- Identified and recommended changes in operations to improve efficiencies and workflows, implemented as approved.
- Developed and implemented staff training programs as necessary.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Accounting
Loan Servicing Manager Resume
Summary : As a Loan Servicing Manager, responsible for reviewing and maintaining all loan servicing policies and procedures and ensuring the loan servicing area is following required laws and regulations while operating efficiently.
Skills : Computer literacy, Knowledge of financial software.
Description :
- Recommended changes in other company operations as appropriate to improve efficiencies and the integrity of loan servicing and records.
- Initiated outbound phone calls and email correspondence while owning all inbound borrower inquiries on a daily basis.
- Identified member financial needs and offered a solution by cross-selling products and services that will meet those needs.
- Disclosed all home equity files timely and in accordance with all applicable regulations.
- Performed review of credit, income, asset, and property documentation to submit an approvable package to underwriting.
- Ordered and reviewed for accuracy required documents such as appraisal, title, flood, hazard insurance, and payoffs.
- Maintained a working knowledge of secondary market, agency, company, and internal underwriting guidelines.
Experience
7-10 Years
Level
Consultant
Education
Bachelor's Degree in Business Administration
Loan Servicing Manager Resume
Objective : As a Loan Servicing Manager, responsible for monitoring and managing all aspects of lending operations including, but not limited to the servicing of residential, commercial, and investor loan portfolios.
Skills : Analyzing information, Loan processing.
Description :
- Integrated problem-solving and negotiation skills to establish successful resolution of customer and account-related issues.
- Built a strong relationship with and support students through the onboarding and repayment process and addressing related payment queries.
- Understood product line and explained all features to borrowers, including loan terminology and payment logistics.
- Collaborated with engineering and operations teams and communicated ideas for enhancements to the loan process and product.
- Assisted mortgage department and credit union in building home equity loan portfolio to meet credit union goals while originating, processing, and pre-underwriting home equity loans.
- Provided a home equity products point-of-contact role for a network of branches.
- Consulted with members and potential members regarding home equity products and take loan applications.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Business Administration
