Loan Servicing Representative Resume Samples

A loan Servicing Representative provides services relating to loans and mortgages. The following is the job description and tasks are mentioned on the Loan Servicing Representative Resume – educating client and assisting them in loan processing, documenting client interactions, storing exact data using company loan processing systems, ensuring compliance with local and federal rules, laws and regulations; ensuring loan guidelines are adhered, underwriting of loan documents and developing new policies and procedures under the supervision of a Loan supervisor.

Job applicants must have an outstanding knowledge of banking regulations and institutional policies and procedures, they must maintain knowledge of database relating to loans and mortgages and be able to navigate the firm’s database efficiently and quickly. Additionally, these representatives should stay updated on the latest regulations, policies and customer care techniques. The formal education requirement is minimal and includes only a high school diploma.

Loan Servicing Representative Resume example

Loan Servicing Representative Resume

Headline : Resourceful results-oriented professional excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Excellent communicator with 7 years in a demanding call center environment as Financial Customer Service Representative.

Skills : Microsoft Word, WAP 30 wpm, Multi-task, Filing, Organizing, Customer service, Internet research, Debt collecting, Team player, Active listening, Data entry, Mailing, Indexing.

Description :

    1. Managed a high volume of calls, in five inbound queues, for customers seeking payoff letters or refinancing options.
    2. Educated customers on the terms and conditions of their mortgage loans.
    3. Explained escrow analysis and payment histories to customers.
    4. Spoke with customers pertaining to pending foreclosures, defaulted mortgages, loss mitigation and other general issues pertaining to their mortgages.
    5. Process residential mortgage payments over the phone.
    6. Explained itemized payoff figures, pre-payment penalties, for home sales agreements.
    7. Responsible for following a pre-determined format for pre-screening prospective customers, calculating LTV for refinancing options.
    8. Navigated and entered data into the LOADS, MCC, and Prospect Database computer systems.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA


Commercial Loan Servicing Representative Resume

Headline : Loan Services Professional whose proficiency and attention to detail results in the increased value of production and quality on a consistent basis. Strengths include analyzing and researching information in order to complete a challenging task or project at hand.

Skills : Microsoft Office Suite, Oral Communication, Data Entry, Decision Making, Problem Solving, LoanServ From Fiserv.

Description :

    1. Demonstrates clerical proficiency in processing documents, including, but not limited to, electronic filing, faxing, and printing and distribution.
    2. Successfully achieved production and quality statistics in support of departmental goals and executing these goals in a timely manner according to the assignment.
    3. Substantially improved quality rating by 2.5% within the last year, ending in an overall quality score of 6.5% by year-end.
    4. Exhibits quality leadership skills by proposing new and efficient ways to enhance the process and effectively communicate these ideas to counterparts.
    5. Exceeds expectations by successfully revising over 400 legal letter templates to be 100 percent compliant with company regulations.
    6. Completes specialized research to resolve critical issues within assigned areas on a day to day basis.
    7. Demonstrated proficiency in excel by developing a spreadsheet that demonstrated colleagues' progression in each one of our departmental functions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BFA


Loan Servicing Representative I Resume

Summary : 24 years of experience as a Loan Servicing Representative, extensive data analysis and input into various software's balancing and auditing of Mortgage and Collection accounts. Skilled in prioritizing and coordinating multiple tasks and projects simultaneously.

Skills : Word And Excel, Data Entry, Customer Service, Client Relationship, Networking.

Description :

    1. Research and respond to routine to moderately complex correspondence inquiries from customers, other departments and outside vendors via phone, letter or email.
    2. Interact with other departments, vendors, and agencies such as credit bureaus to ensure efficient customer service, processes, identify and resolve issues.
    3. Verify that appropriate changes are made to resolve customers' problems.
    4. Maintain less than 4% error rate in customer correspondence responses.
    5. Formulate sound decisions that minimize financial and compliance risk.
    6. Recognizes consistent errors and make recommendations to the supervisor or manager for resolution.
    7. Maintain accurate and orderly records and files.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Loan Servicing Representative-Temp Resume

Headline : Having 6 plus years in customer service, comfortable interacting with customers, management, and various teams in a professional manner with an ability to effectively disseminate information.

Skills : Microsoft Office Suite, Spss, Peachtree, Access, Data Analysis.

Description :

    1. Process mortgage, tax, insurance payments, and other payment requests.
    2. Interaction with various internal departments.
    3. Order credit reports; assist with VOD, VOE's, and hazard insurance and subordination packages.
    4. Assist Principal, Asset/Portfolio Managers on various projects when needed.
    5. Process setups for home equity loan closings in the deadline-oriented work setting.
    6. Verify the accuracy of underwriting documents and calculations based on internal and external regulatory standards and product guidelines.
    7. Communicate daily with the underwriting department and title company to ensure accuracy of documents.
    8. Maintenance on loans for insurance renewals and changes.
    9. Prepared mortgage satisfactions for paid loans.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Associate Loan Servicing Representative Resume

Headline : An experienced professional would like to be a member of a pro-active, healthy, envisioned team-oriented organization where talents are an intricate part of its overall success.

Skills : Typing 55wpm, Microsoft Office - Word And Minimal Excel.

Description :

    1. Answer Customer and Personnel questions consistently throughout the day.
    2. Breakdown, scan & upload Active and Closed loans.
    3. Receive and process customer/borrower loan payments.
    4. Work closely with the inside Audit Department and outside Auditors gathering any and all requested information and files on a quarterly basis as well as questions answered.
    5. Demonstrate patience, compassion, courtesy, and empathy when interacting with people.
    6. Contributed to the fluency of our Loan Servicing Department getting requests and projects completed in a timely manner.
    7. Contributed to a more "team-oriented" department/environment where we together learned to constantly communicate with the other team members.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
HS

Jr. Loan Servicing Representative Resume

Objective : A highly motivated and organized individual seeking a position in Customer Service where one can utilize more than 4 years of experience as a Customer Service professional to contribute to the success of the department.

Skills : Management, Customer Service, Detail Oriented, Leadership.

Description :

    1. Assisted customers with information on affordable loss mitigation programs to prevent foreclosure.
    2. Collect payments from customers, imaging and document management.
    3. Working illogical report, Contact with Attorneys verbally, Vendorscape or Desktop.
    4. Setting up inactive accounts submitted through BCS to be reviewed for retention options Ordering of BPO/AVM, Credit Bureau.
    5. Part of the traveling team attending HPW events.
    6. Approval and settlement for HUDPC Research documents with Missing and/or Invalid account number.
    7. Mailing of 50-75 pieces per day for various investors and this includes docs for Repayment Plans, Modification, and HUDPC.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Loan Servicing Representative-Manager Resume

Summary : Seeking to obtain a position with a progressive company that will utilize the experience and offers an opportunity for career advancement.

Skills : Microsoft Office, Customer Service, Leadership, Excellent Communication Skills.

Description :

    1. Receive and process title applications from Gesa's In House loans.
    2. Verified that all vehicle and member information was correct, contact our Member(s) or Loan Officers for corrected documents if needed.
    3. Prepare and send title work to State DOL for processing.
    4. Process incoming and outgoing paper and electronic titles to various Members, lending institutions, dealerships and insurance companies nationwide.
    5. Assist the Collection Department with specific title issues when needed.
    6. Assisted students with the flow of the financial aid process.
    7. Provided students with the amount they were eligible to the borrower each year for school.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Loan Servicing Representative-Team Lead Resume

Summary : A highly determined individual, with excellent skills in computers, problem resolution, and customer relations. Seeking to obtain a position that will utilize a strong work ethic, customer service skills, leadership skills, attention to detail, cash handling accuracy, education, and experience; while being challenged to accomplish the goal of the organization.

Skills : Word And Excel, Detail Oriented, Organizational Skills, Customer Service.

Description :

    1. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
    2. Ensures confidentiality of customer information.
    3. Assists in year-end verification of HMDA reporting and statements.
    4. Completes PMI reports ensuring monthly premiums are paid.
    5. Coordinates tracking and payment of escrowed insurance coverage on all in-house mortgages to assure coverage in force at all times with appropriate coverage.
    6. Follows-up on any lapsed or incomplete coverage by obtaining a current copy of coverage in place.
    7. Coordinates tracking and payment of escrowed property taxes twice a year.
    8. Acts as primary member contact for the Customer Self Service website.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BA

Loan Servicing Representative III Resume

Objective : An experienced and resourceful professional who prioritizes and completes multiple tasks in a high volume, time-sensitive environment while maintaining high levels of production quality. Strong research, problem analysis, and resolution skills.

Skills : Data Entry, Customer Service, Client Relationship, Networking.

Description :

    1. Received inbound and makes outbound calls manually and through a predictive dialer.
    2. Educated borrowers on available repayment plan options and assist them in determining the most appropriate option to prevent and resolve the delinquency.
    3. Demonstrated excellent listening skills and utilizes available resources in order to understand and assist borrowers.
    4. Documented borrower history accurately, clearly, and thoroughly.
    5. Researched account history, imaging, and other resources to effectively service the loan.
    6. Coordinates tracking and payment of escrowed property taxes twice a year.
    7. Acts as primary member contact for the Customer Self Service website.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Certification

Loan Servicing Representative-Lien Release Resume

Headline : Over 6 years of experience in customer service related jobs with experience in call center environments as well as collections. Dedicated professional, motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed expectations. Reliable and driven, with strong time management and prioritization abilities.

Skills : Contract Administration, Team Leadership, Budgeting, Process Training, Reporting.

Description :

    1. Loan modifications, pre-foreclosure sales, deeds in lieu, repayment plans and forbearance agreements.
    2. Independently interpreted and applied mortgage collection and servicing guidelines to the collection of delinquent mortgage loans.
    3. Reviewed homeowners' income and expenses, and analyze the workout options available to the homeowner, based on investor guidelines.
    4. Implemented rules, regulations, laws and methods of collection.
    5. Adhered to all corporate policies as well as internal and external and compliance guidelines.
    6. Maintained a high degree of customer contact, through inbound and outbound customer calls.
    7. Review and affirmed loans when applicable.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED

Loan Servicing Representative Resume

Summary : Seeking to obtain a challenging position with the opportunity for growth and promotion, adaptive to a fast pace environment with the ability to work independently with minimal supervision.

Skills : Microsoft Office, Mortgageserv, LPS, Black Knight, MS Word, Excel, Lotus Notes.

Description :

    1. Maintained company system of records, assigned access and removed obsolete documents.
    2. Updated data and records for retrieval and archives of documents.
    3. Collected, verified and secured report information.
    4. Daily worked a high volume of documents and handled multiple requests.
    5. Provided administrative support to the mortgage loan servicing group.
    6. Processed and applied payment/funds for payoff's, charge-off and Bankruptcy.
    7. Verified documents to ensure the completion of the application.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma