Loyalty Manager Resume
Summary : Significant experience in managing people, operations, and administration of business concerns while implementing profitability and operations improvement initiatives. Highly motivated, professional in presentation and conduct, and results-driven. Seek opportunities to utilize the ability to produce positive results in management.
Skills : Data Analysis, Problem-Solving, Customer Relationship Management, Project Management
Description :
- Developed and implemented loyalty programs that increased customer retention and satisfaction.
- Strengthened customer relationships through targeted engagement strategies, resulting in higher loyalty scores.
- Led a successful technology migration project, managing the budget and resources effectively.
- Conducted field research and usability studies to identify customer needs, enhancing product offerings.
- Established long-term relationships with key consumers, driving brand loyalty and repeat purchases.
- Identified and recruited high-value customers, increasing lifetime value through strategic initiatives.
- Boosted purchase frequency and value across multiple sales channels, contributing to overall revenue growth.
Experience
10+ Years
Level
Senior
Education
BBA
Loyalty Manager Resume
Summary : As a Loyalty Manager, Knowledgeable technical leader who accurately forecasts the direction technology will take, ensuring a higher ROI when choosing software and hardware purchases. An engaging presenter and public speaker with a track record of improving results following one-on-one and group presentations. Exemplary customer service skills with the ability to communicate clearly and effectively with all levels of management, easily translating technical jargon into everyday language.
Skills : Customer Engagement, Leadership, Training; Development, Customer Relationship Management
Description :
- Led a team of 15 to enhance customer engagement, resulting in a 20% increase in conversion rates.
- Coordinated successful product launch events and community workshops, fostering strong local partnerships.
- Implemented innovative employee engagement tools, significantly improving team morale and productivity.
- Conducted competitive market research to optimize pricing strategies, enhancing market share across the Northeast.
- Increased personal training sales by 20% at one location and 65% at others through strategic initiative adoption.
- Developed metrics to track sales initiatives, leading to a 15% increase in targeted inventory sales.
- Promoted a culture of data-driven decision-making, leveraging insights to enhance customer-centric strategies.
Experience
7-10 Years
Level
Management
Education
B.S. BA
Loyalty Manager Resume
Summary : As a Loyalty Manager, I grew the number of active members, HawaiianMiles penetration, and the average value of each member and Managed the team to oversee all aspects of the HawaiianMiles program including daily operations, database, reporting & analytics.
Skills : Effective Communication, Interpersonal Skills, Data Analysis, Project Management
Description :
- Developed a comprehensive testing and learning agenda to drive new sales initiatives.
- Identified and implemented enhancements to the integrated marketing database, improving customer insights.
- Collaborated with analytics teams to design effective tests and campaigns, ensuring accurate results.
- Defined high-level project scopes and acted as a product owner for the loyalty program.
- Created integrated project plans, managing performance against established benchmarks.
- Executed a one-year marketing plan for proprietary rewards programs, aligning with overall marketing strategies.
- Served as the primary relationship manager for reward program contracts, overseeing negotiations and customer escalations.
Experience
7-10 Years
Level
Management
Education
BBA
Loyalty Manager Resume
Summary : As a Loyalty Manager, Ensured profitable management of the proprietary reward programs, optimizing reward mix, pricing, data & technology processes, while contributing to the maximization of the lifetime value of portfolios and achieving revenue and profit targets for the current fiscal year.
Skills : Knowledge Of Customer Relationship Management, Data Analysis and Reporting, Customer Retention Strategies, Project Management
Description :
- Managed the evolution of customer benefits and product features to enhance loyalty and lifetime value.
- Defined product opportunities by creating clear specifications for new content and features.
- Educated stakeholders on the effective use of internal tools and systems to ensure operational continuity.
- Oversaw CRM and marketing operations for the global customer platform, focusing on short-term improvements and long-term enhancements.
- Led technical requirements and data architecture designs to align IT projects with business needs and strategy.
- Monitored operational metrics and KPIs to ensure data quality, CRM integrations, and adherence to QA protocols.
- Developed standard reports and presentations for CRM operational projects and ad-hoc initiatives.
Experience
7-10 Years
Level
Management
Education
B.S. in BA
Loyalty Manager Resume
Headline : As a Loyalty Manager, Acted as program manager to develop loyalty activities and benefits that integrate into editorial and reflect their content Designed architecture for Customer Experience Management programs and Provided support on questionnaire design, reporting, and insights in program design.
Skills : Project Management Expertise, Certified Loyalty Marketing Professional, Customer Experience Strategy, Data Analysis and Reporting
Description :
- Ensured the loyalty program remains best-in-class, driving customer retention and increasing ROI.
- Developed comprehensive annual and seasonal loyalty marketing plans aligned with business objectives.
- Maintained compliance with company policies, ensuring a professional environment and safeguarding proprietary information.
- Provided exceptional guest service, anticipating needs and addressing concerns to enhance customer satisfaction.
- Communicated effectively with team members and guests, ensuring clarity and professionalism in all interactions.
- Fostered positive relationships within the team, promoting collaboration and addressing employee concerns effectively.
- Performed various operational tasks as needed, demonstrating flexibility and commitment to team success.
Experience
5-7 Years
Level
Executive
Education
BBA
Loyalty Manager Resume
Objective : As a Loyalty Manager, Owned the product roadmap for CheapOair and OneTravel Rewards 3rd party partnership strategy and Managed the day-to-day relationship for our co-brand credit card program with our partner bank and network, Developed financial models that support points earning and redemption with 3rd party partners.
Skills : Planning, Developmental Skills, Customer Experience Enhancement, Performance Metrics Analysis
Description :
- Maintained comprehensive knowledge of Elite Member Benefits and adjusted member status according to established guidelines to enhance customer satisfaction.
- Collaborated with the Head Connector to appoint and activate the connector team, improving operational efficiency.
- Participated in Loyalty and Connector meetings to stay updated on enhancements and promotions, ensuring alignment with industry best practices.
- Fostered positive relations with Elite members by anticipating their needs and providing prompt responses, resulting in improved member satisfaction.
- Monitored member feedback and routed comments to appropriate departments, facilitating timely resolutions.
- Coordinated day-to-day operations to meet the expectations of Elite, Cobalt, and redemption stay members, ensuring high service standards.
- Developed and implemented specific goals and plans to prioritize and organize work effectively, leading to improved team performance.
Experience
2-5 Years
Level
Executive
Education
BBA
Loyalty Manager Resume
Objective : As a Loyalty Manager, Created customer and business Key Performance Indicators that will be used to determine priorities and communicate the results of our program and Wrote clear user stories and product requirements that articulate desired product functionality.
Skills : Customer Relationship Management, Customer Service, Customer Retention Strategies, Stakeholder Engagement
Description :
- Resolved customer complaints and negotiated solutions to enhance satisfaction and loyalty.
- Monitored compliance with energy conservation initiatives during property tours, contributing to sustainability goals.
- Delivered exceptional service to Elite, Cobalt, and redemption stay members, exceeding expectations and fostering loyalty.
- Set a standard for guest relations, mentoring staff to provide outstanding customer service.
- Coached associates and maintained visibility during peak times to ensure high service levels.
- Provided immediate assistance to members, enhancing their overall experience.
- Regularly engaged with members to gather feedback on service quality and satisfaction, driving continuous improvement.
Experience
2-5 Years
Level
Executive
Education
BBA
Loyalty Manager Resume
Objective : As a Loyalty Manager, Managed the operational set-up for new program partners (e.g., system interface liaison with IT, redemption process development) and Tested configured rules in the loyalty platform to confirm user story/business requirement compliance, Analyzed the loyalty platform performance.
Skills : Data Analysis, Team Work, Strategic Planning, Stakeholder Engagement
Description :
- Maintained comprehensive knowledge of hotel features, services, and promotional packages to enhance guest experience.
- Tracked daily operations including arrivals, departures, and room availability to optimize resource allocation.
- Monitored security protocols in public areas to ensure guest safety and satisfaction.
- Conducted pre-shift meetings to align team members on daily objectives and operational updates.
- Led team development initiatives, providing training and support to enhance employee performance.
- Assisted in the recruitment process, ensuring the selection of qualified candidates for team roles.
- Evaluated departmental staffing effectiveness to maintain optimal service levels.
Experience
2-5 Years
Level
Executive
Education
B.S. HM
Loyalty Manager Resume
Objective : As a Loyalty Manager, Managed the operations team that responds to inquiries relating to Loyalty products through the case management system and Developed business strategy and business plan for the operations team including budget development, Worked with high-profile clients on program consultations.
Skills : Strategic Planning, Programming, Customer Relationship Management, Performance Evaluation
Description :
- Administered performance evaluations for all employees, enhancing team productivity and morale.
- Facilitated strategic planning meetings to align departmental goals with organizational objectives.
- Directed staff performance, providing coaching and guidance to ensure high service standards.
- Created and implemented social media strategies to boost client loyalty and brand visibility.
- Responded to customer inquiries regarding products and services, ensuring compliance with established procedures.
- Estimated policy premiums and identified complementary products through data analysis.
- Collaborated with service teams to optimize appointment scheduling and enhance customer experience.
Experience
2-5 Years
Level
Executive
Education
BBA
Loyalty Manager Resume
Objective : As a Loyalty Manager, Monitored all incoming queues, call volume, and other metrics, Ensured teams are properly trained when new products are released or products are upgraded or patched, and Oversaw the loyalty training experience to ensure the strategic and logical progression of Shop Your Way Rewards program knowledge across all SHC formats.
Skills : Marketing, Sales, Performance Monitoring, Customer Engagement Strategies
Description :
- Delivered impactful presentations on loyalty program performance to executive leadership, driving strategic decisions.
- Provided strategic direction for loyalty and marketing teams, enhancing multi-channel rewards programs to maximize customer value.
- Oversaw marketing initiatives focused on retail and loyalty, developing digital products for mobile and web platforms.
- Collaborated with stakeholders to define product roadmaps and metrics for an enhanced digital experience.
- Worked with IT, UX, and business teams to ensure successful product launches, meeting all deadlines.
- Conducted thorough testing and validation of products pre-launch, measuring performance and reporting on KPIs.
- Executed HawaiianMiles strategy, driving member growth and engagement through tailored benefits and initiatives.
Experience
2-5 Years
Level
Executive
Education
BBA
