Management Assistant Resume Samples

Description :

1. Plan and execute all store events such as communication meetings, celebrations, volunteer events, and job fairs.
2. Coordinate multiple phases of the hiring process including track staffing needs, ad placement, schedule interviews, administer testing, submit and maintain required pre-hire and background information.
3. Introduce and enforce company movement, policies and culture.
4. Onboard and Track new hire training to ensure compliance and associate engagement.
5. Assist with payroll processing and correct payroll discrepancies.
6. Create and update spreadsheets, letters, system reports, and publish store calendars and team rosters.
7. Process accounts payable and maintain budget for office supplies, and employee morale.
8. Maintain, audit and submit Short-Term Disability, Workers Compensation, I-9, Travel and Expense, OSHA and Sales Training records.

Experience

7-10 Years

Level

Management

Education

Associates

Description :

1. Served as a Management Assistant performing with a high degree of independence and an in-depth working knowledge of OPM Retirement and Insurance Services procedures.
2. Assisted the Assistant Director with the responsibilities connected with the administrative functions ensuring effective office management on a daily basis.
3. Prepared a wide range of incoming and outgoing management reports, making recommendations and prepared for approval.
4. Reviewed directives from staff to prevent backlog and repetition.
5. Maintained a communication system for notices and publications from the Retirement divisions to outside associates, including insurance carriers and other government agencies.
6. Assigned projects across divisions during clerical staff absence or excessive workload.
7. Performed a variety of functions requiring solicitation for telephone support, travel preparation, and other special projects related to management and administration.
8. Conducted special studies of the clerical and administrative functions of the Office on a recurring basis to determine a more efficient method of serving customers.

Experience

2-5 Years

Level

Junior

Education

BS Management

Description :

1. Increased company profit through reaching the top 10% in damage waiver sales, business-to-business marketing and excellent customer service.
2. Managed and deployed a fleet of vehicles which resulted in accurate and efficient inventory of cars.
3. Controlled costs by accounting, tracking and calling on bad debt accounts.
4. Trained and mentored staff while promoting a team work environment by coming up with new motivation strategies, reward systems and competitive challenges.
5. Ranked top sales performer for highest average insurance rate.
6. Consistently maintained 80% Enterprise Service Quality utilizing team effort within a branch.
7. Successfully passed promotion criteria to obtain Management Assistant position.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Received, reviewed, and analyzed incoming acquisition packages/correspondence received in the Acquisition & Requirements In-Take for distribution.
2. Reorganized the in-take process for ease of flow.
3. Reviewed forms, emails and correspondence to ensure proper routing, actions, and data integrity.
4. Maintained and provided a detailed record of requisition and support requests according to the Agency's procedures.
5. Researched various databases to compile status reports as requested.
6. Utilized MS Access, Strategic Management System and Excel spreadsheets to create, revise, sort and retrieve data/reports pertaining to the current status of acquisition packages.
7. Developed and implemented new processes that the Agency has adopted and currently uses to monitor the execution of acquisitions.
8. Created an internal control number system that has been valuable in tracking planned acquisition procurements.

Experience

2-5 Years

Level

Management

Education

BS

Description :

1. Support daily operations of high-volume, leading car rental enterprise.
2. Perform marketing, customer service, and training functions aligned with corporate initiatives.
3. Process high volume of documentation relating to car rentals and consistently deliver high levels of service to upscale clientele and branch staff.
4. Maintain service records for inventory of approximately 210 automobiles.
5. Engage with average of 40 customers per day; assist in car selection, resolve any customer concerns, and provide enthusiastic, friendly service.
6. Instrumental in driving Customer Satisfaction scores from below 65% to 94%, an unprecedented feat within collision shop environment.
7. Promote ancillary services including insurance, road side assistance, and GPS; attain 30% conversion rate on all additional products.
8. Created marketing schedule to effectively build brand awareness within community.

Experience

7-10 Years

Level

Management

Education

MS

Description :

1. Assistant to Director of Physical Medicine and Rehabilitation Program Created monthly reports of staff and patient activities.
2. Created education calendars and made changes and additions according to staff schedules and meetings.
3. Coordinated meetings and phone conferences.
4. Entered staff and patient information into online systems.
5. Completed monthly community benefits documents.
6. Coordinated travel accommodations Answered calls and multi-line conferences Ordered office and event supplies Requested checks for tuition reimbursement, invoices and special events.
7. Coordinated special events, lunches, holiday parties and recognition week.
8. Scheduled for staff and directors on outlook.

Experience

2-5 Years

Level

Junior

Education

BA In Psychology

Description :

1. Responsible for training and developing employees and managing our service agents.
2. Managed our fleet of 100-150 cars in order to optimize profit and customer service.
3. Balanced the costs associated with the business including depreciation and personnel expense.
4. Helped achieve income and fleet growth above 20% by marketing to new accounts and securing their business, as well as maintaining the relationships with current accounts.
5. Provide exceptional customer service in order to create life-long customers, changing our customer satisfaction rating from a 77 to a 90 in just three months.
6. Worked with insurance companies to set up direct bills and facilitate the rental process.
7. Provided guidance and assistance to documentation managers as needed.

Experience

7-10 Years

Level

Executive

Education

BS Logistics

Description :

1. Provided a high level of support to the management team and served as a liaison between Enterprise staff and those of various other branch locations nationally.
2. Marketed Enterprise services to insurance companies, auto dealerships, body shops, hotels, corporations and other various industries to support the marketing/sales efforts to increase business and generate revenue.
3. Assisted with idea implementation for the increase of rental fleet and the visibility enhancement to strengthen Enterprise's competitive advantage.
4. Updated and reconciled account information to ensure accurate and current records.
5. Trained and managed new entry-level employees.
6. Scheduled vehicle reservations and arranged pick-up and drop-off's as needed for rental customers.
7. Performed various administrative tasks and projects as needed.

Experience

2-5 Years

Level

Junior

Education

Finance

Description :

1. Adeptly handled administrative office functions for a large on-site property management office with over 1,000 units; including but not limited to screening incoming calls, maintaining calendars and coordinating daily schedules for upper- Management.
2. Directly responsible for renting the community rental facilities to residents on daily basis.
3. Drafted and edited formal letters, mass community wide notices, mailings, proposals and other business correspondence.
4. Received, sorted, and regulated regular and electronic mailings; maintained and routed publications to ensure smooth workflow.
5. Directly responsible for maintaining, storing and integrating database information into manual and electronic filling/database systems for all maintenance requests/work orders and residential information.
6. Generated and maintained all work order reports for Board of Director's meetings on monthly occurrence.
7. Routinely attended monthly hearing meetings on behalf of the Association's management team.
8. Solely procured and inventoried all office and maintenance supplies for Association office and Engineers.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Served as the assistant to the Assistant Special Agent in Charge (ASAC) of the Field Office.
2. Based on a thorough knowledge of the responsibilities of the ASAC and policies under limited supervision and direction, I perform a variety of administrative and strategic support services for the ASAC.
3. Serve as a liaison between the ASAC, staff and the external community.
4. Handle details of a highly confidential and critical nature.
5. Receive all visitors and telephone calls to the ASAC.
6. Determine the nature of call or business of visitor and decide if personal attention is required.
7. Provide administrative support in managing the ASAC's business schedule and calendar.
8. Establish priorities, set up reschedules and refuse appointments, accept or decline invitations to meetings, and arrange for representation by a staff member when necessary.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Deliverer's outstanding customer service to students and patrons for all inquiries.
2. Conducts research and correct issues with archived records and transcripts.
3. Process numerous requests for students and patron such as; enrollment verifications, change of majors, and update personal information.
4. Generate weekly reports regarding all request and processes.
5. Maintain specialized training for computer software on transfer credits and academic records.
6. Manage office e-mail server; responds to customer inquiries.
7. Collect, sort and ledger transcript/diploma transaction fees using Microsoft Excel.
8. Answer office telephones, transferring calls to appropriate staff as needed.

Experience

2-5 Years

Level

Junior

Education

Associate Of Arts

Description :

1. Provided administrative support services (e.g., payroll, HR, travel) and assisted in the compilation and maintenance of statistical reporting systems (e.g., overtime, ROC activity, management information reports).
2. Maintained the ROC Communication Directory, Personnel Database, and Visitor Information Guide.
3. Maintained the facility PIV card security database.
4. Provided support to the ROC Business Support Specialist, including the placement of equipment service calls, creation of requisitions for supplies and services, approval of invoices and allocation of purchase card transactions.
5. Coordinated the ROC biannual blood drive and CFC fundraising activities.
6. Purchased supplies and services at or below the micro purchase threshold ($3,000 per purchase).
7. Served as the first tier point of contact with OPM Personnel Security, the Federal Occupational Health Unit, and Iron Mountain's Maintenance and Security Departments.
8. Performed a variety of basic clerical and administrative duties, including answering and routing telephone calls, receiving and escorting visitors, photocopying materials, receiving and sending information by facsimile and maintaining confidential office files.

Experience

5-7 Years

Level

Junior

Education

BA Communication

Description :

1. Provided operational support to the management team.
2. Trained and mentored all new employees, and interns.
3. Managed multiple branches, providing operational support, coordinating time and attendance with employees, assuring all customer needs are met and satisfied.
4. Coordinated, facilitated and delegated the administrative work internally and externally for all employees.
5. Processed, updated, and monitored customer reservations in the Enterprise database.
6. Directed sales of auxiliary products to drive company revenue.
7. Provided accountability for over 250+ fleet and assets of the branch, including proper maintenance and cleanliness of all vehicles.
8. Organized pick-up and drop off scheduling, daily reservations, and availability of vehicles.

Experience

5-7 Years

Level

Senior

Education

B.S. In Biology

Description :

1. Maintain and input daily production and attendance within the organization to give status on the percentage of work being completed with attendance.
2. Provide workload production in evaluation, review, and analysis of operational processes, work flows, and through production reports to help improve work force production.
3. Collecting, organizing, and complying detailed statistical data to support the findings and present the findings to upper level management in briefings through written reports and power point presentations.
4. Produced graphs, charts, and spreadsheets to create visual aids for presentation to management.
5. Monitor and review documentation for individual production records to identify trends, discrepancies, or problems, and make recommendation for improvements.
6. Complete all weekly, monthly, quarterly, and yearend production reports and performance reviews for the management team.
7. Responsible to manage all reimbursable cost codes for proper charges within the organization every pay period for accurate charges to our customers.

Experience

10+ Years

Level

Senior

Education

MBA

Description :

1. Supervise staff of 6 and provide operational oversight to maintain high performance standards for customer service and sales to corporate and private customers.
2. Administer all corporate policies, procedures, and branch objectives.
3. Train and mentor newly hired staff as warranted.
4. Record and maintain financial data and reconcile branch inventory to include vehicles and cash.
5. Communicate frequently with corporate for sustained brand management and revenue growth.
6. Set-up and applied new policies and procedures for enhanced trainings that improved staff morale and productivity.
7. Led branch operation that consistently met monthly revenue goals.

Experience

10+ Years

Level

Consultant

Education

MBA