A Roadside Assistant Agent provides services to those distressed motorists who face issues on the road, and are unable to bring their vehicles to the garage for repair. These agents link the people with highway patrollers, technicians, and dispatchers. Some of the work duties identified on the Roadside Assistance Agent Resume are – assisting to protect the public’s safety on highways and major roadways, managing dispatchers, arranging for towing and mechanical assistance for disabled vehicles owners, ensuring that call centers are manned 24/7 for handling emergencies round the clock, training dispatchers, hiring temporary workers. In some cases, the agents are well-versed in delivering repair and handling mechanical problems as well.
Besides, some basic mechanical knowledge, the roadside assistance agents need a valid driver’s license and a clean driving record. They should not have any unsuitable work records or criminal histories. Knowledge of basic diagnostic procedures and repairs is also useful. While formal education is not mandatory for this role, a very good understanding of common vehicle issues, and the ability to solve them are a must.
Headline : Roadside Assistance Agent professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Conscientious [Job Title] effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits.
Skills : Microsoft Office, Teamwork, Typing.
Description :
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to [number] calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Acted professionally and patiently when addressing negative customer feedback.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Roadside Assistance Agent Resume
Headline : Dedicated Roadside Assistance Agent who provides exceptional customer support through active listening and problem solving, in high call volume environments. Skill Highlights Proficient in customer account software Troubleshooting skills Strong organizational skills Energetic work attitude.
Skills : Sales, Advertising.
Description :
Provided emergency roadside service for Enterprise and National car rental customers.
Set up a one way tow, tow exhanges, flat tire service, lockout service and etc.
Provided geograhical location spotting and data entry daily to locate customers and they disable vehicle.
Contacted Enterprise and National car rental locations daily to locate a vehicle for a customer who current vehicle became disable.
Provided great customer service to each customer.
Used the map daily and being able to pin point customer location of their disable vehicle.
Assistanced customers in trouble shooting steps with operating their vehicle.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Roadside Assistance Agent Resume
Objective : To secure a challenging and responsible position in the field of Safety Management where I may utilize my professional education talents and experience with an infinite opportunity to acquire new learning experiences.
Handled technical issues via telephone while inputting data on a closed network.
Ordered two exchanges with local vendors and booked reservations for those in need of assistance.
Responsible for logging in and out of a workstation PC and phone before and after work.
Motivated team members to go the extra mile while ensuring excellent customer service skills with clients.
Accomplished this by adhering to the company's code of ethics and by authenticating them with a personal sense of moral value.
Demonstrated management material skills by building up a network among my peers and co-workers.
Utilized clerical skills which became fundamental for technicians.
Experience
2-5 Years
Level
Executive
Education
BS In Arts & Technology
Roadside Assistance Agent Resume
Headline : Highly qualified Roadside Assistance Agent with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Extraordinary customer service Effective problem-solving.
Description :
Handled every transaction and response in a professional, positive and courteous manner in accordance with established guidelines pertaining to service levels and utilizing AAACP's one-call resolution service philosophy.
Properly utilized all AAA Central Penn's business systems and resources to provide exemplary service.
Accurately and appropriately gathered, documents, and communicates information.
Dispatched requests include an explanation of the situation, vehicle problem, location, etc., and otherwise, assist service providers to solve problems.
Prioritized requests based on various criteria (safety, expedience, weather, traffic, etc.) maximizing the effectiveness of available assets ensuring safety-related issues are the highest priority, and that police or other emergency situations are handled appropriately as circumstances warrant.
Managed the complete roadside assistance experience providing necessary follow-up and feedback.
Maintained effective communications with service providers and proactively notify the owners/managers/dispatchers whenever drivers cannot be contacted or when other concerns arise.
Experience
5-7 Years
Level
Executive
Education
GED
Roadside Assistance Agent Resume
Objective : To obtain a Roadside Assistance Agent, responsible for directing and controlling the day-to-day operation of the Xpress Roadside Assistance (XRA) department, This will include all contacts with vendors, drivers, Fleet Operations, and Fleet Service Coordinators to expedite repairs in a timely yet cost-effective manner.
Skills : Planning Skills, Detail-Oriented.
Description :
Utilized attention to detail to locate customers thru Google maps by probing questions to customers' Whereabouts when assistance is needed.
Utilized proper judgment to pick service in the right amount of time to reach disabled customers.
Provided roadside assistance to customers who owned Jaguar and Land Rover vehicles.
Sent out the necessary services they needed including tow trucks, tire changes, jump starts, fuel deliveries, and winching, if needed.
Provided excellent customer service and made sure they got the services in a fast and efficient manner.
Set up scheduled services if the customer had other obligations at the time.
Able to navigate quickly through multiple screens.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
Roadside Assistance Agent Resume
Headline : Roadside Assistance Agent with extensive experience in client service sales in travel, hospitality, and reservations. Excellent Sales and communications skills as well as expert relationship-building skills with a track record of meeting and exceeding corporate goals.
Skills : Microsoft Office, Mac OS X, Windows.
Description :
Processed member requests for roadside assistance Receive and review member service requests in a timely manner.
Enhanced member relationships by demonstrating concern for member safety.
Kept members informed of the status and progress of their service requests.
Used logic and reasoning skills to address and resolve issues that may impede the delivery of quality service.
Acted effectively and productively to provide timely & quality delivery of member roadside assistance needs.
Built appropriate rapport with the member and service provider network.
Possessed ability to effectively diffuse high tension situations.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Roadside Assistance Agent Resume
Headline : A problem solver with a focus on responsive personnel management and continual improvement. I believe that to lead is to serve those who report to me as well as those to whom I report. I enjoy challenges and see positive change as an adventure rather than a threat. I thrive on constant learning, human interaction, and mechanical challenges.
Skills : Computer Skills, People Person, State-Certified Career Readiness certification.
Description :
Used the TOWNE application program to locate members' policy information, type of service needed, members' disablement location and service provider Explained all related policies and vehicle rental process to members in a tactful manner with a customer-oriented demeanor.
Dispatched calls to facilities using a variety of communication channels.
Passed on all data to technicians or remote facility dispatchers.
Offered alternatives and options to overcome objections and obstacles.
Facilitated use of available resources ensuring that calls were completed within promised estimated time of arrival (ETA), that resources are efficiently deployed and routed, and that correct equipment was dispatched to meet members' needs.
Notified members when service would be delayed.
Provided counsel regarding problem resolution (e.g., safety, towing/extraction alternatives), and explained benefits covered and any additional charges which may apply.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Socology
Roadside Assistance Agent Resume
Summary : Seeking a position in an office setting, where there is a need for a variety of office tasks including computer knowledge, organizational abilities, business intelligence, and database program use.
Skills : Personal Computer, Microsoft Excel, Copier.
Description :
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Assisted customers with various customer service need via computer and phone.
Answered customer calls and verify contract information.
Troubleshoot mechanical breakdown issues with equipment (trailers and moving trucks).
Created breakdown files for customers and include contact information, current location (through GPS mapping system or manually mapping customer), and any other information pertinent to the file.
Contacted mechanics (service providers) in the customer's local area for dispatch.
Experience
7-10 Years
Level
Management
Education
Associate Of Arts In Psychology
Roadside Assistance Agent Resume
Headline : As a Roadside Assistance Agent, responsible for Managing strategies for all company-owned assets needing assistance over the road, Managing employees and leaders in the area of responsibility by giving direction, monitoring performance, providing feedback, and also Ensuring ready equipment over the road is returned to operation with minimal delays while communicating with all necessary stakeholders involved in the process.
Skills : Microsoft Office, Team Work.
Description :
Assisted customers in emergency situations on the road.
Set up battery jumpstarts, lockouts, tows, and tire change.
Provided excellent customer service to all the customers I interact with daily.
Assisted customers with related accidents or breakdowns of the rental equipment and coordinate repair assistance with vendors who provide roadside assistance.
Followed up with the customer, service provider, and nearby U-haul Repair Shops, Centers, and Dealers as necessary to best assist the customer.
Responded to customer roadside complaints and assisted with providing assistance to them.
Responsible for initiating a wrecker service to provide assistance at customers' given location.
Experience
5-7 Years
Level
Executive
Education
Diploma In General Studies
Roadside Assistance Agent Resume
Objective : Primary training and education in management and insurance adjusting. I am a people person and enjoying being a leader and having the ability to inspire others to be the best they can possibly be.
Provided outstanding service, acting as the primary point of contact for DTAG (Dollar Thrifty Automotive Group) customers.
Handled high volume incoming calls from customers throughout the United States and Canada regarding roadside assistance or directions.
Thoroughly and efficiently gathered customers info, assessing and fulfilling their needs.
Maintained a balance between DTAG policy and customer benefit in decision making.
Responsible for call disposition, compiling and generating reports as required.
Used Knowledge retention, attention to details, organizational skills, flexibility, friendliness, calm under pressure and effective communication skills.
Provided roadside assistance to customers who owned Jaguar and Land Rover vehicles.
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