Medical Secretary Receptionist Resume
Summary : As a Medical Secretary Receptionist directly interact with patients collecting and providing information concerning the patients’ medical care. Also, work closely with other staff to ensure effective communication.
Skills : Effective Communication Skills, Attention to detail..
Description :
- Provided quality customer service through greeting patients, answering phones, and making patient appointments.
- Answered phones in a timely and polite manner, transfers calls appropriately, relays messages.
- Resolved patient questions and requests before referring them to other staff members.
- Prepared the medical chart for each patient by identifying and utilizing the appropriate forms and recording information.
- Maintained the record by placing additional visit information, tests, dictation, etc. into the record.
- Utilized the computer system by inputting patient information, charges, payments, letters, etc. on the patients account.
- Worked effectively with insurance company representatives to resolve problems or issues concerning a patients account.
Experience
10+ Years
Level
Senior
Education
BS
Medical Secretary Receptionist Resume
Summary : As a Medical Office Receptionist greets and assists patients and/or visitors in person or via telephone in a professional and courteous manner. Enter patient demographic and insurance information into the computer; completes filing/scanning and record maintenance tasks.
Skills : Flexibility, Telephone Skills, Customer service.
Description :
- Answered all incoming calls and forwards callers to the proper party.
- Obtained and relayed accurate messages in a timely manner.
- Retrieved answering service messages and forwards to the appropriate providers or staff members.
- Used interpersonal skills to present a professional image and communicate effectively in person and via telephone or email.
- Scheduled new and returning patient appointments and manages clinic provider appointment schedules as directed by office manager/supervisor.
- Collected applicable co-pays from patients; electronically posts the payment to the patient's account.
- Balanced cash drawer; tracked petty cash usage.
Experience
10+ Years
Level
Senior
Education
BS
Medical Secretary Receptionist Resume
Objective : Accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Provide positive patient relations.
Skills : Customer Service, Healthcare Experience.
Description :
- Prepared the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
- Greeted patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.
- Registered patients, updated patient records, and verified insurance accurately and timely.
- Followed company procedures related to workers compensation and occupational medicine patients
- Determined, collected, and processed patient payments and address collection and billing issues.
- Discharged patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures.
- Responded promptly to customer needs, provided excellent customer service, assisted patients with follow-up appointments, and fulfill medical documentation requests.
Experience
2-5 Years
Level
Executive
Education
BS
Medical Secretary Receptionist Resume
Headline : Under direct supervision, responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.
Skills : Communication Skills, Clinic Experience.
Description :
- Performed patient check-in at the time of the visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
- Answered phone calls and direct them appropriately.
- Scheduled appointments according to office guidelines.
- Obtained accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
- Copied/scanned patient access-related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
- Prepared charts for patient appointments making sure all necessary information is complete.
- Conducted all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
Experience
5-7 Years
Level
Executive
Education
BS
Medical Secretary Receptionist Resume
Summary : To provide smooth patient flow, meeting all guidelines of clinic procedures and insurance specifications, striving for the best customer service possible in a timely and accurate manner
Skills : Flexibility, Communication Skills.
Description :
- Able to multi-task and be computer literate.
- Able to work in multiple software programs/applications.
- Able to prioritize tasks properly.
- Assured that the clinic is running smoothly and that patient flow is at the optimum.
- Scheduled/rescheduled appointments for patients and physicians on phone and at the front desk
- Printed the next day's appointment list and fee slips, and pulling associated charts
- Documented no-show/cancellations in the charts
Experience
10+ Years
Level
Senior
Education
BS
Medical Secretary Receptionist Resume
Objective : As a Medical Secretary Receptionist receive to staff, and visitors and/or patients, assist or redirects them, and perform clerical job duties. Retrieve patient records for clinical staff and physicians.
Skills : Data Entry, Time management Skills,Organizational Skills.
Description :
- Served customers efficiently and resourcefully in a manner that will positively affect customer satisfaction and cost-effectiveness.
- Received staff, visitors, and vendors and assisted or directed them accordingly.
- Answered telephones, made appointments, and performs other basic and general clerical job duties associated with the department.
- Performed other department-specific duties, such as basic accounting, filing, collecting payments, preparing charge forms, or balancing cash funds/accounts.
- Adhered to DHS and NAEYC standards as appropriate based on the level of child/family contact this position requires.
- Ability to read, understand, and follow oral written instructions.
- Ability to sort and file materials correctly by alphabetic or numeric systems.
Experience
2-5 Years
Level
Executive
Education
BS
Medical Secretary Receptionist Resume
Objective : To coordinate and perform a variety of administrative, medical secretarial, and/or operational support duties. Provides support for any position within Health Services as directed by Office Manager.
Skills : Multitasking, Prioritizing.
Description :
- Ability to remain calm in an emergency and/or stressful situations and gives everyone a feeling of confidence that the situation is under control.
- Organized and directed the patient visits, gathering appropriate data relative to the visit.
- Greeted all patients warmly with a smile.
- Participated in the orientation of new personnel, when appropriate.
- Able to follow directions, both oral and written, and work cooperatively with other healthcare team members.
- Demonstrated creativity in solving problems and looking at situations in new and innovative ways, attempting to consider the viewpoint of others.
- Scheduled walk-in appointments, in collaboration with the Nurse of the Day.
Experience
2-5 Years
Level
Executive
Education
BS
Medical Secretary Receptionist Resume
Summary : Responsible for the coordination of the front reception area in regards to the professional services while ensuring the highest level of patient satisfaction and care.
Skills : Customer Service, and Critical Thinking
Description :
- Answered phones, acted as a patient liaison, answered any questions from potential or current patients.
- Scheduled patients.
- Coordinated evaluations, re-evaluations, appointment reminders, and cancellations.
- Collected new patient intake information; tracked all clinic referrals.
- Faxed reports to physicians; keep a log of incoming reports.
- Verified Insurance and track insurance-covered visits; take copayments.
- Checked mail.
- Kept track of Explanation of Benefits sent by mail and fax to billing company.
Experience
10+ Years
Level
Senior
Education
BS
Medical Secretary Receptionist Resume
Summary : To perform general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.
Skills : Technical skills, Computer skills.
Description :
- Carried out all activities required to maintain organization in the department including filing, data entry, communication facilitation among staff, and data gathering/verification.
- Scheduled patients and contact patients for rescheduling when needed.
- Answered phones/transfer calls as needed.
- Ensured appropriate forms are obtained when the patient arrives.
- Prepared and transmitted patient charge tickets.
- Distributed/routed mail appropriately.
- Retrieved transcriptions, recorded messages, consults, and recommendations and place them into patient's medical records.
Experience
10+ Years
Level
Senior
Education
BS
Medical Secretary Receptionist Resume
Summary : As a Medical Secretary receptionists operate a telephone systems to answer incoming calls and direct callers to appropriate personnel. Sort incoming mail and dispatches outgoing mail.
Skills : Computer Skills, Communication Skills, Attention to detail.
Description :
- Received and directed incoming patients.
- Reviewed and updated patient information related to demographics and insurance.
- Followed established health center protocol for the check-in, encounter form production, and check-out.
- Assisted walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms.
- Placed reminder calls to patients with upcoming appointments.
- Followed established health center protocol for daily cash reconciliation.
- Scheduled patient appointments according to established protocol.
Experience
10+ Years
Level
Senior
Education
BS
