A Member Relations Director is a key contributor to the department’s engagement and fundraising objectives. A well-drafted Member Relations Director Resume mentions the following core duties – creating and managing the member database management systems that will facilitate an understanding of supporters, and members’ needs, organizing regular donor engagement activities such as overseas conservation site visits, coordinating with external creative agencies and vendors and ensuring timely delivery of related information to supporters, and members; and maintaining program tracking and reporting to members and donors.
The seniority level of the role demands the following core skills – experience working in a similar capacity; excellent event management and coordination skills, the ability to budget for programs related to the job scope, excellent organizational and interpersonal skills, and strong interest in the working field. To the least, a bachelor’s degree in marketing communication, or marketing or public relations is useful to enter the occupation.
Summary : High performance and award winning senior level professional with strong ability to manage marketing, sales, operations and support administration functions as either an internal or external consultant. Results driven leader that values customer and client feedback to build win-win business and marketing successes.
Skills : Directing Skills, Creative Skills, Team Work.
Description :
Ran and oversaw all Club Social Media sites and Communication outlets.
Created an idea/campaign/event and taking it through marketing/product/event life cycle.
Utilized Marketing tools and creating them when not available for an event or program.
Used the New Member Connect system/process to help the new Members develop relationships, experience personalized service, cultivate Member recognition, join Clubs within the Club, committees and participate in events that enrich their lives.
Created events and programming for the Club and it's Members.
Worked with vendors and entertainment to provide Events and Programming for our Membership and creating centerpieces, themed decorations and Fond Farewell Gifts.
Used the three steps of service: Warm Welcomes, Magic Moments and Fond Farewells to Build Relationships and Enrich Lives.
Experience
10+ Years
Level
Senior
Education
BA
Member Relations Director Resume
Objective : Dedicated, diligent, and focused, able to prioritize and coordinate multiple projects and follow through to achieve company goals. Communication Strategies: Organized, Proactive and Collaborative, Demonstrated oral, written and interpersonal communication skills.
Skills : Microsoft Office, Mic.
Description :
Worked directly with the General Manager and Department Heads in ensuring timely and appropriate communication utilizing tools that assist in delivery of the benefits and services of Club Membership.
Fostered relationships between members and employee partners to maximize Member usage of the Club.
Championed the New Member Connection process to help New Members develop relationships, experience personalized services, cultivate member recognition, engage in clubs and committees, and establish committees to create events of interest for members.
Managed the Member Connection process of more than 1200 Members at staff meetings to ensure proper execution by department heads.
Managed and oversaw the daily duties of the Club's Members Services Team of four employee partners.
Established, negotiated, and cultivated relationships with outside vendors for all Member events.
Planned and executed all member events with a minimum of 16 per month.
Experience
2-5 Years
Level
Executive
Education
Bachelor In Business Administration
Member Relations Director Resume
Headline : Six plus years of professional experience that includes human resources, employee relations, business development, employee training and communications. Broad knowledge of HR principles and services. Highly-motivated individual with outstanding ability to build rapport and develop positive business relationships. Able to provide a strong working performance through the following competencies.
Skills : Graphic Design, Digital And Film Photography, Photo Editing, Multiple Genres Of Photography, Studio Lighting And Set-Ups, Props, And Scenes.
Description :
Selected Achievements: Increase member participation by using creative advertising and personal phone calls.
Greatly reduced attrition through making connections within the Club.
Attended all weekly staff meetings, revenue team meetings, and monthly employee meetings to report on upcoming events, website, emails, etc.
Produced posters informing members of upcoming events.
Managed four receptionists: weekly scheduling and payroll.
Helped to address the most highly sensitive, complex, and/or confidential employee and volunteer issues.
Ensured employee and volunteer investigations and grievances follow procedures and result in just outcomes.
Experience
5-7 Years
Level
Junior
Education
BA
Member Relations Director Resume
Objective : A skilled and qualified Member Relations Director professional with proven and profitable campaigns for non-profit organizations and luxury brands, resulting in an extraordinarily successful track record in event management, developing strategic alliances, planning and execution of campaigns, and in developing innovative strategies for internet and web-enhanced marketing, including SEM, Display and Local SEO, as well as public relations.
Skills : Microsoft Office, Eloqua, Marketing, Communications, Social Media Marketing, Event Planning.
Description :
Paradised Cove Social Club was a non-profit competition card club that was located in Surprise, Arizona.
Explained club membership benefits to potential members.
Processed all membership documents and agreements for new members.
Performed club tours and assist in all Q&A sessions.
Ensured all annual & monthly dues are collected as required.
Setup maintained and monitored all social network sites or club communications on the web.
Modified, updated, and configured the club website as needed.
Experience
2-5 Years
Level
Executive
Education
Diploma In General Studies
Member Relations Director Resume
Headline : As a Member Relations Director, responsible for developing and maintaining strong relationships with our international members as well as the international filmmaking community, Overseeing the International Feature Film category, and actively engaging with the International Feature Film Selection Committees.
Skills : Graphic Design, Microsoft Office Suite, HTML, CSS, Apple Applications, Google Analytics, Web Design, Adobe Creative Suite.
Description :
Planned, coordinated, and serviced all member events, including food and beverage, rentals, and audiovisual needs.
Worked with service staff to maintain standards and service values.
Worked with Membership to ensure new members feel welcome and use the club.
Developed a plan for achieving A La Carte food and beverage sales.
Weekly forecasted of A La Cart revenue and pace.
Communicated between the club and members Produce monthly eight-page newsletter.
Weekly updated via email.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Member Relations Director Resume
Summary : To find an exciting and challenging career, with an established company or organization, where I can grow using my knowledge and life experiences.
Managed and promoted all Club Social events including dinner dances, golf outings, holiday events, etc, and worked with Chef, Golf Professional, and Service Director to exceed expectations of members and guests.
Maximized member and guest utilization of the Club by informing members of upcoming events or special Club services to stimulate attendance, participation and increase revenue.
Responsible for all Club to Member communications including newsletters, email blasts, flyers, postcards, etc Responsible for scheduling, training, and overseeing the Member Services staff of receptionists and valets and overseeing the training of the phone system to all employees.
Coordinated New Employee Training and Orientation program and retraining existing staff.
Developed Quarterly Game Plans/Forecasting and Yearly Budgets.
Updated the Silverlake club website to increase Members logging on.
Maintained a detailed database of Member information.
Experience
7-10 Years
Level
Management
Education
B.S.
Member Relations Director Resume
Objective : Seeking a Member Relations Director profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Membership, Leadership, MS Office.
Description :
Generated high interest through major events and program promotion and coordination.
Managed key projects to maximize event interest, which included administering budgets, organizing events, spearheading committees, advertising, and increasing visibility.
Increased member retention by creating new club events which included digital and social media communications, print collateral, and departmental communications.
Devised and implemented marketing plans for each club event: Increased member participation by 30% within 3 months.
Developed relationships with local businesses to partner on club events that gained traction and recognition around the community.
Instrumental in increasing the member retention rate by 20% in the first four months in the position.
Planned and directed member relations operations to enhance club loyalty and retention scores.
Experience
2-5 Years
Level
Executive
Education
MA
Member Relations Director Resume
Summary : Highly motivating training and development professional with more than 10 years of experience in the field of relationship development. A Proactive and reliable leader with a proven track record for obtaining results that exceed expectations.
Skills : Microsoft Office, Quickbooks, Eloqua, Social Media Marketing, Newsletters, Data Entry.
Description :
Facilitated new hire training with the successful implementation of the ClubCorp culture.
Created a training guide for new hires that covered, daily weekly, monthly and sporadic tasks.
Led monthly New Member orientations where I created a New Member Handbook and educated as many as 100 New Members in one orientation Built weekly Member traditions and activities Resolved daily Member complaints and issues with a satisfactory status Skilled ability to take on and prioritize multiple tasks.
Designed marketing material for upcoming events In charge of the communication strategy for the entire Club.
Arranged club events like Women's Executive Cabinet, Young Executive Business Series, TKO (Totally Kids Only).
Operated a multi-line phone, take reservations, and other clerical duties.
Interfaced with members to gather, analyze and translate key information into effective strategies.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Member Relations Director Resume
Objective : Highly qualified Member Relations Director with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Experience With Microsoft Word, Excel, PowerPoint, Publisher And Outlook, Administration, Event Planning, Public Relations, Marketing, Graphic Design, Social Media.
Description :
Solicited new memberships via walk-ins, phone-ins, mailings, and referrals.
Responsible for the creation and implementation of member special events.
Responsible for scheduling of sales team, managing database, proofing sales agreements, and assisting with new hires.
Managed all aspects of the front desk including managing staff, ordering supplies, and other duties as designated by the General Manager.
Responsible for all racquetball leagues and tournaments, soliciting members to participate, and getting sponsorships as needed.
Executed business development activities and marketing planning to generate and grow revenue.
Developed and maintained strong relationships with our international members as well as the international filmmaking community.
Experience
2-5 Years
Level
Junior
Education
BA In Communication
Member Relations Director Resume
Summary : Accomplished and dedicated Sales, Marketing, and Management Professional with over 19 years of demonstrated achievement. Consistently promoted to increasingly responsible positions throughout my career. Well-versed at soliciting new clients, ad packaging, customer satisfaction and retention, promotion planning, conflict resolution, budget control, and management. Excellent interpersonal and communication skills. Held in high regard by supervisors and coworkers.
Skills : Microsoft Office; Adobe Creative Suite; Goldmine and ACT CRM systems; Quickbooks Pro.
Description :
Clicked to edit position descriptionEnsuring Member Retention through increasing Member engagement and usage of Club, as well as establishing and fostering community partnerships.
Coordinated all marketing and communication including email, newsletter, social media and promotional materials.
Ensured Member communication vehicles for the Club, including all aspects of the Club's newsletter, website, media boards and appropriate Member correspondence.
Created and developed of Retention strategies that maximize Member participation while at the same time, attempting to provide personalized contact and events to foster Member connection to the Club.
Served as a conduit and liaison between individual Club departments and Members Participating as the Club's representative in local and national organizations as part of the Club PR and reputation management.
Oversaw meetings of committee members to best utilize member ideas and contacts to further brand the Club in the community.
Responsible for planning, preparation and execution of all member events.
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