National Account Representative Resume Samples

Description :

1. Responsible for the sales support of wholesale and retail, domestic and international customers.
2. Responded to international customers regarding product price, availability, and delivery, including special order requests.
3. Utilized MAS 90 and Goldmine financial and customer relations management systems for order entry, order processing and tracking of consignments.
4. Acted as direct liaison between wholesale accounts and the Director of Marketing to provide all of their marketing/advertising needs such as duratrans, and high-resolution images for catalogs.
5. Developed and maintained incentive programs for sales people world-wide.
6. Maintained and monitored model stock system (replenishment system) for wholesale international accounts to insure a sufficient level of stock.
7. Communicated with Regional Sales Representatives, flagship boutique and executive management regarding marketing and advertising, internal staff and after-sales service.
8. Responsible for preparation of monthly buying proposals by reference.

Experience

7-10 Years

Level

Management

Education

Marketing Management

Description :

1. Attended national conventions and networking events to achieve brand recognition and build relationships.
2. Developed sales techniques to market and sell company services.
3. Obtained new clients Create Scopes of Work, Service Agreements and Letters of Authorization for closing deals.
4. Resolved customer issues and concerns by following diagnostic protocol in a timely and satisfactory manner.
5. Served as liaison between customers, and vendor/hauler companies Maintained productive relationships with existing customers through exceptional follow-up after-sales.
6. Confirmed that appropriate changes were made to resolve customers' problems.
7. Collaborated with internal channels of communication to meet and exceed customer expectations.
8. Demonstrated strong negotiation abilities with clients.
9. Created personal daily, weekly, and monthly working schedules to accomplish sales goals.

Experience

10+ Years

Level

Senior

Education

Communications

Description :

1. Managed delivery of transportation services to The Clorox Company throughout the southeastern region, demonstrating a high level of service and commitment to our long-term partnership.
2. Fostered excellent internal and external working relationships that helped boost volumes and revenues.
3. Grew sales 50% as Clorox rose from 26th ranked account to consistently placing among the company's top 10 producers.
4. Challenged to learn supply chain management of a highly seasonal product during the peak summer months.
5. Coordinated new account set up and established relationships with contacts at each location.
6. Worked with the National Account Manager to develop the repositioning program and persuaded Operations to assign priority status to my customers.
7. Generated $1 million in repositioning fees with a high degree of customer satisfaction.

Experience

2-5 Years

Level

Junior

Education

BSBA

Description :

1. Completed to ensure that customer's housing requirements are met in a timely manner.
2. Maintained documentation based on feedback and follow up with customers.
3. Managed the administration of Siebel opportunities in conjunction with Network Connect to complete the reservation process.
4. Captured all relative data through probing questions, active listening, and problem-solving skills.
5. Analyzed problems and recommend solutions.
6. Handled multiple computer programs (Ie.- Network Connect, Team Track, Property Profiles) and maneuver appropriately while engaging the customer on live calls.
7. Used the service request platform (Team Track) to respond to a large volume of client service needs via telephone or email and be able to effectively handle any service issues.
8. Prioritized several different tasks with clients as well as internal and external stakeholders.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Developed a program to revitalize "floundering" sales within the company's two largest national accounts, Intel and Kaiser-Permanente.
2. Accounted for $16 million in annual sales throughout California, Colorado, Oregon, and Ohio.
3. Developed a sales program that included order consolidation and shipping schedules for freight savings, capital equipment standardization at all Intel and Kaiser-Permanente facilities nationally.
4. Developed an on-line catalog and order system for ease of purchase and customer education.
5. Marketed corporate proposals for equipment and chemical standardization realizing $500,000 revenue growth 5 years running.
6. Developed and implemented a communication plan that slashed over 120-day receivables from $780,000 to under $20,000 within 1 year.
7. Pioneered a new group ordering, billing, and shipping program that cut transportation costs by $180,000 annually and increased profits commensurately.

Experience

10+ Years

Level

Senior

Education

Communications

Description :

1. Promoted to maintain and grow national accounts for dental supply and equipment distribution corporation with 40 regional showrooms, 1000 employees and 20,000+ customers.
2. Generated sales through established and new accounts with dental schools, universities, government organizations, and global clients.
3. Served as the main point of contact for international sales.
4. Provided price quotes, bid on contracts, and managed orders.
5. Maintained excellent relationships with customers and coworkers alike.
6. Provided effective training for new hires and wrote a training manual.
7. Consisted met deadlines in a fast-paced, busy sales environment.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Arts

Description :

1. Responsible for identifying and diagnosing moderately complex problems and implementing solutions.
2. Handled customer's questions, complaints, and billing inquiries as well as offering alternative solutions when appropriate with the objective to retain the customer's business.
3. Made financial decisions to protect/collect revenues and adjusted customer accounts when applicable.
4. Researched, assessed, organized and established new accounts.
5. Informed new account holders of OEM warranty as well as maintained inventory of phone, equipment and related peripheral Synchronized all handheld devices.
6. Kept clients informed of all aspects pertaining to their service requests.
7. Coordinated support resources and project management for the implementation of new print production platforms.

Experience

5-7 Years

Level

Executive

Education

Home Health Aide

Description :

1. Implemented new technologies and process automation to encourage continuous improvement.
2. Composed effective accounting reports summarizing accounts payable data.
3. Posted receipts to appropriate general ledger accounts.
4. Monitored payments due from clients and promptly contacted clients with past due payments.
5. Provided an elevated customer experience to generate a loyal clientele.
6. Answered product questions with up-to-date knowledge of sales and store promotions.
7. Scheduled weekly inventory pickups and deliveries with vendors.
8. Solved diverse supply chain problems in a timely manner.

Experience

2-5 Years

Level

Junior

Education

BS In Business

Description :

1. Maintained a sales position as one of the top three producers for the company.
2. Sought new accounts while continuing to retain and form business relationships with existing clients.
3. Quoted and sold commodity products within the desired company margins.
4. Well versed in call control, as well as a credit inquiry and related credit issues.
5. Received a bonus for outstanding performance on numerous occasions.
6. Promoted to Sales Supervisor and eventually to Sales Manager.
7. Responsible for planning and implementing sales strategies to maximize the growth of the firm.

Experience

7-10 Years

Level

Management

Education

Business Administration

Description :

1. Responsible for day-to-day sales and management of 65 Walgreen locations with top/bottom-line accountability for $11.5M in annual sales (greeting cards, wrapping paper, and specialty Hallmark branded products).
2. Penetrated relationships at district manager and corporate buyer levels to develop and roll-out new products and promotional programs.
3. Hired, trained, mentored and evaluated a team of 12.
4. Managed all facets of sales, account development, program development and implementation, reporting, forecasting and market analysis for multiple categories.
5. Coordinated and executed fixture and promotional initiatives.
6. Planned, scheduled and directed internal/external staff to execute remodeling projects/resets.
7. Led cross-functional teams locally and nationwide to prioritize business opportunities, implemented in-depth account relationship plans.

Experience

10+ Years

Level

Senior

Education

BS In Marketing