An Operations Support Assistant works with managers and other staff members and ensures that the administrative tasks are completed and that the business functions are conducted efficiently. Depending on the industry, the job duties change, however, the following core tasks are common and identified on the Operations Support Assistant Resume– making phone calls, providing customer support, and completing paperwork; acting as second-in-command to the manager, assisting the manager with operational issues; scheduling meetings and team building sessions, providing excellent customer service and maintaining relationships with vendors; preparing and filing forms and other documents; assisting with recruitment and onboarding processes, and taking inventory and ordering office supplies as needed.
To excel in this role, the following skills are required – excellent written and verbal communication skills, superb organizational skills, a willingness to learn, critical thinking skills, interpersonal skills, and the ability to juggle between multiple tasks. Top candidates normally have a high school diploma or GED and a relevant certificate.
Objective : Operations Support Assistant is processing termination paperwork and the associated final payroll as required. Training Managers and other site personnel on using WinTeam software. Assisting in major projects when needed. Assisting the Unit Manager by answering employee questions (provide feedback to new and existing staff in terms of procedural performance support).
Skills : Microsoft Excel: Pivot Tables; Pivot Charts; Advanced Functions I.E. Vlookup, Microsoft Office Suite, Reporting And Ad Hoc Queries In SQL GUIs And Microsoft Power BI Dashboard.
Description :
Directed point of contact between tellers and supervisor.
Handled customer service issues.
Processed daily and month end reconciliations.
Put together the teller schedules each month.
Prepared cash orders and shipments and I ordered supplies.
Provided teller training.
Worked well with others and was always willing to lend a helping hand.
Experience
2-5 Years
Level
Junior
Education
BA
Operations Support Assistant Resume
Headline : Highly qualified Operations Support Assistant with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself. Evaluating equipment/staffing resources relative to work volumes to identify potential business impacts. Overseeing work in process to meet business and quality standards.
Skills : Data Entry, Microsoft Excel, Word, Outlook, Inventory Management, Fleet Management, Trainer.
Description :
Conducted myself in a professional manner.
Supported Senior Management daily regarding new or changed operational procedures.
Ensured all employees payroll is entered using NATA application on a daily basis, and any discrepancies are corrected in a timely manner.
Trained all new staff members.
Implemented performance standards to improve the productivity and quality of work being processed.
Scheduled for all employees and ensuring all supplies are ordered on a monthly basis.
Performed monthly audits through RCSA and maintaining LDRPS.
Experience
5-7 Years
Level
Executive
Education
BA In Education
Operations Support Assistant Resume
Summary : Operations Support Assistant with 8 years of experience in working at both detail and strategic levels, work calmly under pressure and with frequent interruptions, and display sound judgment Expert level of proficiency with all MS Office applications. Always poised, professional, calm and courteous. Interacting with employees to maintain positive team moral. Using Organizational skills, Time Management, People skills, Team player.
Skills : Team Player, Organizational Skills, Supervising Skills, Coordinating Skills.
Description :
Managed shared Outlook meeting calendar.
Managed all meeting facilitation and scheduling (both on site and off site) to include (for onsite meetings) meeting preparation and set-up.
Provided administrative support as well as facilitating communication coordination.
Experted in using computer applications to maintain records as well as retrieving information from other software systems.
Functioned as the primary point of contact to provide technical, administrative and managerial direction and guidance within the supply division.
Determined staff responsibility and routes assignments to appropriate supervisors and staff Expert in resolving complex and highly visible problems requiring seasoned technical judgment.
Distributed meeting materials and coordinates the mailing of such materials post-meeting.
Experience
7-10 Years
Level
Management
Education
BA In Education
Operations Support Assistant Resume
Summary : Operations Support Assistant is Identifying inefficiencies in processes and developed strategies to remedy them. Coordinating, preparing and processing recommendations for awards and decorations and arranged for ceremonies.
Skills : Typing = 58 Wpm, Supportive Skills.
Description :
Analyzed, scheduled, implemented and monitored options to solve problems when issues arise.
Monitored supply chain management operation, procedures and processes for a variety of receipt, requisitions, warehousing inventory and control functions.
Provided first level of support to multiple users using Banks systems.
Established and maintained relationships with banking centers, vendors and corporate.
Advised and assisted clients that have been victim of various forms of Identity & Transaction Fraud using various internal systems.
Served as the face and first point of contact on telephone and in person of the Shiner Center, assist with the onboarding of new team members, and .
Worked directly with staff in a team approach to manage the patients.
Experience
7-10 Years
Level
Management
Education
BA In Education
Operations Support Assistant Resume
Objective : To secure a challenging Operations Support Assistant position where my business knowledge and my academic studies can be fully capitalized for a successful and fulfilling career. & Preparing, updating and coordinating requests for evaluations (OERs and NCOERs) to include responding to evaluation inquiries. Preparing, tracking and executing brigade staff and functional meetings to include command and staff, training meetings and training briefs.
Provided Coaching, mentoring and job training to existing and new employees.
Identified issues/concerns about proposed strategies and recommend appropriate solutions to resolve issues Exceptional consulting and presentation skills; ability to probe and listen to help clarify inquiries.
Multi-tasked, adapted to and managed changing priorities, as well as thrive in a dynamic and continually evolving environment Strong strategic thinking that drives the capability to identify fresh data approaches and solutions for the business.
Worked with dynamic cross-functional teams.
Client contacted through both written and verbal communication assisting with account management and maintenance.
Processed Improvement Team, centered on improving current Fraud processes through biweekly meetings and representative feedback.
Identified issues/concerns about proposed strategies and recommend appropriate solutions to resolve issues.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Business Administration
Operations Support Assistant Resume
Headline : To obtain a challenging Operations Support Assistant position in Logistics Management where my knowledge, experience and skills will be contributed towards the development, and steadiness of the organization. Preparing and submitting training schedules, training forecast through the Digital Training Management System (DTMS) for the commander's approval. Reviewing and editing company correspondence in accordance with company commander's guidance. Developing reports, charts and prepared forms using standard software systems.
Skills : Project Management, Business Analysis, Business Management.
Description :
Assessed and adjusted priorities daily to ensure timely completion of special projects and normal workflow.
Led team of up to 15 people, covering every department function performed.
Communicated weekly with management regarding updates, production volumes, personnel, and other related issues.
Managed multiple tasks and projects simultaneously in conjunction with completing daily responsibilities.
Trained new and existing staff on current and changing policies and procedures.
Performed quality assessments on all staff regularly to ensure departmental quality goals are attained.
Researched and tested new products and processes for both technical and processing issues.
Experience
5-7 Years
Level
Executive
Education
M.A. In Human Resources
Operations Support Assistant Resume
Headline : Operations Support Assistant with 4 years of experience in Recruiting to support this Mexican concept on new operation segments. Working with unit general managers and training on food cost control. Re-organizing chef central on all aspects. Re-creating all food manuals along with all recipes procedures. Developing all restaurant positions training programs. Implementing (IPP) Injury Prevention Program.
Responsible for movement of financial transactions to proper general ledger or client accounts.
Completed investigations of accounts within responsibility in a timely and accurate manner.
Accurately completed and maintained procedures for processes/accounts within responsibility.
Communicated issues in a concise and business professional manner in both written and verbal form.
Completed journal voucher entries and ticket entries accurately.
Trained other staff members on processes that may be transitioned to that staff member.
Actively participated in cross training.
Experience
5-7 Years
Level
Executive
Education
Masters Of Business Administration
Operations Support Assistant Resume
Objective : To challenge myself in a dynamic leadership environment and to bring forth my qualities to benefit a successful business. Hard worker with a positive, goal setting personality with the ability to work independently or work as a team to achieve success. Most important part of this is for us, the business, to succeed.
Skills : Mortgage, Leadership, Managing.
Description :
Coordinated the efforts of staff members and flow of work to ensure the efficiency of quality, timeliness, and general operation.
Monitored production workflow to ensure that daily volumes are completed in a timely manner, providing information to management pertaining to the MIS, resolving area problems, completing projects assigned and maintaining workflow of the general area in a professional and timely fashion.
Managed 50+ associates.
Created staffing plans and assignments on a daily basis to meet production goals.
Provided training to new staff employees and answer procedural questions to ensure consistency throughout the area.
Provided input for procedural updates.
Responsible for supporting work, initiatives and projects for multiple teams and is fully capable of handling all aspects of the work performed within the teams.
Experience
2-5 Years
Level
Executive
Education
Associates In Arts
Operations Support Assistant Resume
Objective : Seeking a career that would allow me to contribute to the growth of an organization while utilize my administrative skills, educational training and prior professional experience while pursuing my Bachelor's Degree in Health Information Management. Maintaining all patient care related documentation in patients/clients medical records Distributes, tracks and monitors physician orders and plan of care to ensure receipt per policy guidelines.
Skills : Microsoft Office, Sage 100, Unify.
Description :
Handled all customer complaints and insure they are addressed by appropriate management.
Maintained Excel spreadsheet of all customer complaints.
Received all maintenance orders for thirty one stores and dispatch accordingly.
Created quarterly newsletter in Microsoft Publisher.
Maintained vehicle mileage and gasoline logs.
Maintained maintenance parts inventory list for maximum cost efficiencies.
Lent support with tasks for the company non-profit foundation, San Antonio Youth Education Scholarships.
Experience
2-5 Years
Level
Junior
Education
BA
Operations Support Assistant Resume
Headline : To provide my expertise and knowledge to enhance and strengthen a strong career focused company. Providing support services for agency operations including filing and maintenance of patient charts and clinical records, orders processing, and billing and reimbursement functions including Insurance Verification. Performing data entry of patient information into electronic medical record. Organizing patient charts, clinical records, and other pertinent information in a timely manner.
Skills : Microsoft Office, Customer Service, Billing, Recording.
Description :
Entered time and balanced contract hours, for 120 employees (3500 hours), on a weekly basis, to generate bi-weekly paychecks and weekly invoicing to Amgen utilizing WinTeam 4.5 (Crystal Reports based) ERP software.
Converted invoices and backup from WinTeam to PDF documents, using Acrobat 7.0, combining both and adding any extra required information then electronically submitting for payment.
Tracked invoice payment and researched reasons for non-payment for reconciliation, and was instrumental in reducing overdue 60+ to 1.5% from double digit percentages.
Submitted Accounts Payable to Allied Barton Headquarters for payment, as well as bill appropriate items back to Amgen and streamlined the process for faster payment.
Researched and answered employee payroll questions and when necessary, completed discrepancy paperwork for resolution.
Reduced payroll errors from an average of 9/month to 1/month which also reduced billing errors.
Assisted employees with questions and problems regarding vacations and other Benefits.
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