An Operations Support Supervisor keeps track of key performance indicators – KPIs across functions including customer support, operations support, finance, and IT. The job description entails monitoring the operational policies, and the progress of administrative tasks. A well-drafted Operations Support Supervisor Resume mentions the following core duties and tasks – overseeing efficiency of operational processes, participating in strategic planning, and goal-setting; analyzing business requirements and customer needs, researching methods to improve operations and reduce costs, monitoring and reporting on department performance, supervising and training employees, and providing administrative support.
A well-drafted resume mentions the following skills – prior experience working in similar capability, hands-on experience in implementing operational processes, excellent project management skills, knowledge of operational principles and policies, and organizational skills. A degree in operations management or business administration is commonplace among job applicants.
Headline : Very hands-on, hardworking, and a multi-tasked-oriented person. A very dependable person in all I do and I take pride in my work duties. A couple of my strong traits is communication and being a team player. I feel the importance of a successful operation is providing feedback cross-training in everyday aspects of the business.
Skills : Process Improvement, Personnel Management, Supply Chain Management, Spanish, Cost Control, Budget Management, Budget Development, Six Sigma Green Belt.
Description :
Supported role I deal with many aspects of the business.
Ensured that the integrity of the inventory is 100%.
Dealt with our customers on a everyday basis as a support supervisor.
In charged of our QA's which deals with any quality of our products.
Dealt with the scheduling of our inbounds that we receive in from different plants making sure that we complete our daily schedule and not take late loads for the day.
Analyzed training needs of the team and individual employees Assists Training Coordinator with the development of instructional materials, delivers training to employees, and evaluates training progress.
Directed various facets of finance, accounting and administrative management.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Operations Support Supervisor Resume
Headline : Dedicated human resource and customer service professional with comprehensive human resources experience including recruitment, retention, conflict resolution, labor relations and benefits administration. Strong organizational, technical, and interpersonal skills. Excellent ability to address and implement strategic planning with knowledge across various industries.
Skills : Operations And Distribution Management, Leadership Training, Kaizen, Lean Six Sigma, Conflict Resolution, Contract Negotiation.
Description :
Oversaw all supporting sales and field team for New York State area.
Supervised team to meet metrics and monthly revenue goals to ensure core competencies are met while delivering excellent customer service to our internal and external customers.
Executed regular employee reviews; determine performance levels and assess training and development of staff.
Oversaw strategic development of branch in excess of $3-4M in monthly revenue.
Counseled staff regarding career development and opportunities.
Investigated and resolved confidential and/or complex issues while providing counsel to staff; address policy/procedural changes to ensure compliance with company standards.
Created and posted hourly position, review applications, coordinate/conduct interviews, coordinate background checks and pre-employment drug screening, and new hire orientation.
Experience
5-7 Years
Level
Executive
Education
Associate Of Arts In Communications
Operations Support Supervisor Resume
Objective : Highly experienced Operations Support Supervisor professional with 3+ years in the operations and compliance department. Strong leadership, supervisory, problem solving, critical thinking, analyzing, organizational, written and verbal communication skills. Stellar customer and client relation professional with 10 years of experience providing exceptional service.
Skills : Quality Control, Office Equipment.
Description :
Communicated with clients on a daily basis updating patient's accounts with bankruptcy, credit, correspondence, and insurance information.
Extremely knowledgeable and proficient in the Health Insurance Portability and Accountability Act (HIPAA) and make sure my team follows these guidelines daily.
Supervised and trained a team of 15 representatives and monitor their weekly schedule and time.
Trained new and current employees or company systems and procedures.
Recognized as Employee of the Month and promoted to Supervisor after a year of service.
Selected and successfully completed out of 150 associates, to participate in The Outsource Group Management Training Program.
Maintained and tracked Better Business Bureau and Attorney General complaints, as well as, consumer generated correspondence and disputes Analyze and dispatch non-activated reports for bad debt and early out departments.
Experience
2-5 Years
Level
Executive
Education
Diploma
Operations Support Supervisor Resume
Summary : Supporting the facility operating budget and KPIs by validating and achieving engineered standards, achieving and exceeding daily operating goals, and driving down non-measured / indirect hours while maintaining service levels.
Skills : Coordinating Skills, Managing Skills.
Description :
Responsible for reliability, production, and facility maintenance engineering for the Gulf of Mexico's Western Area.
Collaborated with Operations Supervisors and HES professionals to ensure industry-leading Safety and Environmental performance.
Leadership Provided leadership in developing core skills of employees through technical training and job-specific cross-training.
Developed and secured approval for a business plan and tactical plan in the area of responsibility.
Responsible to meet business plan targets.
Assisted team with meeting productivity and high turnover rate on all account requests.
Assisted with weekly reconciliation reports for designated facilities.
Experience
7-10 Years
Level
Management
Education
Master In Business Administration
Operations Support Supervisor Resume
Headline : To obtain an Operations Support Supervisor position where I can maximize my organizational skills within a challenging environment, thus achieving a high degree of work efficiency within your company.
Skills : Planning Skills, Training Skills.
Description :
Accomplished manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Maintained staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.
Completed production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.
Maintained quality service and adequate communication between sales, production, shipping, and the customer to ensure customer satisfaction.
Provided manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data; answering questions and responding to requests.
Created and revised systems and procedures by analyzing operating practices, record-keeping systems, and personnel requirements; implementing change.
Maintained a safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; maintaining compliance with established policies and procedures.
Experience
5-7 Years
Level
Executive
Education
MS
Operations Support Supervisor Resume
Headline : Formulating and executing tactical day-to-day and hour-by-hour operating plans to forecast and plan product flow, and adjust staffing based on volume and service level expectations, and also Providing leadership, training, development, and mentorship for Leads and future leads.
Skills : Training Skills, Supervising Skills.
Description :
Enforced Operations Support standards and expectations while maintaining safety standards and adherence to environmental permits and regulations.
Planned work schedules and sequence of operations for operators; approve leave time of operators.
Created procedures for the department, created certification cards and study guides for departments.
Evaluated personnel training and certification requirements; schedule training as needed.
Explained work requirements, methods, and procedures to operators.
Provided guidance when problems arise, investigate work-related problems and determine the cause and suitable resolution.
Developed short and long-range plans to accomplish established goals; define resources needed to achieve production objectives.
Coordinated work with other departments.
Interviewed candidates for vacancies and recommend selections.
Experience
5-7 Years
Level
Executive
Education
Bachelors
Operations Support Supervisor Resume
Objective : As an Operations Support Supervisor, responsible for Frequently interacting with subordinates, customers, and peer groups at various management levels, and also interacting normally involves information exchange and basic problem resolution.
Skills : Stand Up, Sit Down And, Order Picker, Torrent Truck Experienced And Certified.
Description :
Acted as a liaison between the warehouse and the office to support the full daily operations of the site.
Managed the two coordinators, four warehousemen, and nine drivers for the site.
Oversaw the shipping and receiving process and the overall condition of the warehouse as well as the outside perimeter.
Processed payroll, handled HR issues, and ensured the overall inspection and codes concerning the building were current.
Conducted cab inspections and ensured that all paperwork concerning company vehicles we're current as well as conducting a weekly inventory your check.
Opened and closed the facility at the beginning and the end of the business days.
Able to organize the building and bring some clarity to the shipping process as well as the receiving process.
Experience
0-2 Years
Level
Entry Level
Education
AS In Psychology
Operations Support Supervisor Resume
Summary : A service-driven professional with expertise in talent management, leadership, customer service, and order management. The innovative and proven track record for an individual, team, and leadership development. A creative and influential partner in team-building, strategic development, and operational management.
Skills : Management Skills, Supervising Skills.
Description :
Responsible for providing guidance in support of the Human Resources and Customer Service Manages purchases, returns/exchanges, new accounts, mailing list additions, and any customer service issues or pricing discrepancies.
Efficiently navigated multiple systems to detect and prevent internet fraud.
Pointed of contact for all escalated and non-standard interactions with clients and customers.
Communicated and collaborated with different departments within Neiman Marcus such as Customer Care, Referrals, and Neiman Marcus Credit.
Provided support to all associates when handling customer conflict and customer concerns.
Reached daily quotas for order review rates per unit as well as a total dollar amount.
Exceeded organization expectations in regards to the quality of customer service and organizational goals.
Experience
7-10 Years
Level
Management
Education
MS
Operations Support Supervisor Resume
Objective : To achieve an Operations Support Supervisor position in public affairs in which I can utilize my analysis and communication talents, experience, and education towards the mission and goals of the organization.
Skills : Organizational Skills, Hiring Skills.
Description :
Trained and supervised a 3-person operations support team.
Supervised the organizational Skills, Hiring Skills. activities of employees engaged in hospitality, facilities, office services, mailroom, and reception.
Improved department productivity and morale by implementing procedures for staff accountability.
Conducted new hire orientations for the firm staff.
Responsible for the daily maintenance of all visitor offices, conference rooms, courier services, parking stickers, and taxi vouchers.
In charged of purchasing all office supplies and conducting weekly audits to ensure all items were always in stock.
Acted as the primary point of contact for all vendors.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Operations Support Supervisor Resume
Summary : Highly qualified Operations Support Supervisor with experience in the industry. Enjoy creative problem solving and getting exposure to multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Coordinating Skills, Problem Solving Skills.
Description :
Handled internal and external auditors' and examiners' requirements, prepared replies to audit findings, and implemented their recommendations.
Supervised the collection unit in monitoring past due accounts.
Assisted the collection staff in preparing collection letters and demand letters for the past due accounts.
Prepared monthly reports on past due accounts.
Managed a staff of customer service representatives and ensures that customers are retained and their needs are fulfilled.
Contributed to operational procedures and policies to improve processes within the department.
Assisted with employee relations and the resolution of employee problems, disciplinary actions administers employee performance appraisals Assists with ensuring that departmental operations are within budget guidelines.
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