The main duty of an Order Taker is to greet customers courteously and take food orders from them. The job description may vary from setting to setting, but the most crucial tasks are common and are included on the Order Taker Resume as follows – taking guest’s food and beverage orders, undertaking room services, processing payments for goods and services which may be cash or card payments, providing menu suggestions, answering telephone calls, managing the seating chart, ensuring guest satisfaction, and promoting menu items.
Those interested in this customer service field should depict on the resume the following skills and abilities – mathematical proficiencies to add, and subtract amounts and count cash; good command on Inventory software and Excel; and experience in hospitality. Formal education is not necessary; however, it will be advantageous to have at least a high school diploma or GED.
Objective : Dedicated Order Taker with 5 years of experience in efficiently processing customer orders and enhancing guest satisfaction. Proven ability to manage high-volume order environments while maintaining accuracy and professionalism. Committed to delivering exceptional service and fostering positive customer relationships to drive repeat business.
Skills : Attention To Detail, Organizational Skills, Customer Service, Active Listening
Description :
Received and processed food and beverage orders from guests, ensuring accuracy and timely communication with service staff.
Managed cashier duties, including cash handling, credit card processing, and maintaining transaction records.
Maintained cleanliness and organization of the front desk area and dining space.
Developed and enforced phone courtesy standards to enhance customer interactions.
Provided guests with estimated preparation and delivery times while addressing inquiries promptly.
Monitored and updated the pickup log, ensuring efficient coordination with room service staff.
Demonstrated strong teamwork and interpersonal skills to foster a positive dining experience.
Experience
2-5 Years
Level
Executive
Education
AAS
Order Taker III Resume
Summary : With a decade of experience in order processing, I excel at ensuring customer satisfaction through accurate and efficient order management. My ability to thrive in fast-paced environments while maintaining strong communication has significantly boosted repeat business. I am passionate about delivering top-tier service and enhancing the overall customer experience.
Skills : Order Management, Food Preparation, Client Interaction, Order Entry, Multitasking
Description :
Ensured accuracy in processing customer orders while interacting with guests to confirm their selections.
Adapted to fluctuating business volumes, maintaining efficiency during peak hours.
Mastered the operation of kitchen equipment, including shake machines, to enhance service speed.
Collaborated with dispatchers and sales teams to optimize workflow and service delivery.
Managed drive-thru operations, completing multi-tasking duties including order taking and food preparation.
Performed thorough cleaning and organization tasks to uphold hygiene standards.
Handled customer inquiries and processed phone orders, enhancing overall service experience.
Experience
7-10 Years
Level
Executive
Education
AAB
Order Taker II Resume
Headline : Bringing over 7 years of experience as an Order Taker, I specialize in accurately processing customer orders and enhancing overall satisfaction. My expertise in maintaining a fast-paced, high-volume environment has consistently resulted in positive customer experiences and increased repeat business. I am dedicated to fostering lasting customer relationships and delivering exceptional service.
Skills : Order Management, Customer Relationship Management, Accurate Order Entry, Data Entry, Team Collaboration
Description :
Delivered exceptional customer service by efficiently taking and processing orders, ensuring customer satisfaction.
Managed phone orders, verifying details to ensure accuracy and customer happiness.
Trained staff on the order processing system, enhancing team efficiency.
Maintained a welcoming and friendly environment, fostering positive guest interactions.
Assisted customers with product inquiries and issues, ensuring a smooth order fulfillment experience.
Identified trends in customer feedback to improve service delivery and operational processes.
Upsell additional items to enhance customer experience and increase sales.
Experience
5-7 Years
Level
Executive
Education
A.S. in BA
Order Taker I Resume
Objective : Enthusiastic Order Taker with 5 years of experience in delivering exceptional customer service and ensuring accurate order processing. Adept at managing high-pressure situations while maintaining strong communication with clients. Passionate about enhancing customer satisfaction and building lasting relationships to promote repeat business.
Skills : Point Of Sale Systems, Basic Math Skills, Phone Etiquette, Menu Familiarity, Customer Engagement
Description :
Accurately recorded guest orders, ensuring all details were captured for seamless processing.
Provided comprehensive information on menu items and assisted guests in their selections.
Monitored and tracked order statuses to guarantee timely delivery to guests.
Collaborated with kitchen and service staff to coordinate guest amenities and special requests.
Responded promptly to guest inquiries and resolved issues efficiently.
Maintained cleanliness and organization of the service area, ensuring a welcoming environment.
Trained new staff on order taking procedures and customer service best practices.
Experience
2-5 Years
Level
Executive
Education
AAS Hospitality
Assistant Order Taker Resume
Headline : Skilled Order Taker with over 7 years of experience in efficiently managing customer orders and enhancing service quality. Recognized for thriving in high-pressure environments while ensuring accuracy and customer satisfaction. Dedicated to creating positive dining experiences and building strong customer relationships to encourage repeat visits.
Skills : Customer Service Skills, Point Of Sale (pos) Proficiency, Order Management, Order Fulfillment, Inventory Management
Description :
Efficiently processed customer orders over the phone and in person, ensuring accuracy and prompt service.
Managed cash register operations, including handling payments and providing change.
Exhibited patience and professionalism when addressing customer inquiries and concerns.
Adapted to various customer personalities, maintaining a friendly demeanor at all times.
Maintained cleanliness of the dining area and assisted with table service as needed.
Demonstrated strong conflict resolution skills when dealing with challenging customers.
Consistently received positive feedback for exceptional customer service and order accuracy.
Experience
5-7 Years
Level
Executive
Education
AAS
Associate Order Taker I Resume
Summary : Accomplished Order Taker with a decade of experience in managing customer orders and enhancing service quality. Expert in navigating high-volume environments while ensuring order accuracy and timely delivery. Passionate about creating memorable customer experiences and building long-lasting relationships to drive loyalty and growth.
Skills : Order Management Software, Customer Service Communication, Order Accuracy, Technical Proficiency
Description :
Managed customer inquiries and order placements efficiently, ensuring a smooth dining experience.
Participate in team meetings to discuss sales strategies and performance.
Collaborated with kitchen staff to ensure timely and accurate order delivery.
Utilized point-of-sale systems for processing orders and payments accurately.
Provided attentive service throughout the dining experience, addressing customer needs promptly.
Adhere to company policies and procedures in all interactions.
Analyzed customer feedback to improve service delivery and address concerns effectively.
Experience
7-10 Years
Level
Management
Education
AAS
Associate Order Taker I Resume
Headline : With over 7 years of experience as an Order Taker, I excel in efficiently processing customer orders while ensuring high satisfaction levels. My strong communication and multitasking skills allow me to thrive in fast-paced environments, driving repeat business and fostering customer loyalty. I am dedicated to delivering exceptional service and creating memorable experiences for every guest.
Skills : Order Accuracy, Multitasking Skills, Effective Communication, Customer Relationship Management, Proactive Problem Solving
Description :
Efficiently processed customer payments through cash, credit, and electronic methods while issuing accurate receipts.
Resolved customer inquiries and complaints with professionalism, enhancing overall customer experience.
Determined pricing for goods and services, ensuring transparency and accuracy.
Welcomed and assisted customers entering the establishment, creating a friendly atmosphere.
Provided detailed information on menu items and services, addressing customer questions and concerns.
Maintained a clean and organized checkout area to promote a positive shopping environment.
Participate in promotional events to boost sales and customer engagement.
Experience
5-7 Years
Level
Executive
Education
AAS in HM
Associate Order Taker I Resume
Headline : Detail-oriented Order Taker with over 3 years of experience in fast-paced dining environments. Skilled in accurately processing customer orders, managing transactions, and providing exceptional service. Strong communication skills and a commitment to ensuring customer satisfaction. Proficient in using POS systems and handling cash efficiently.
Skills : Customer Service Excellence, Order Management, Inventory Awareness, Scheduling, Sales Techniques
Description :
Greeted customers promptly and courteously at the ordering counter.
Accurately documented customer orders following company protocols.
Participate in inventory counts and stock management.
Ensure all customer interactions are logged in the system.
Displayed a positive attitude and provided respectful service to all customers.
Assisted customers in placing walk-in orders, ensuring clarity and accuracy.
Managed phone orders and online requests with efficiency and professionalism.
Experience
5-7 Years
Level
Executive
Education
AAS Culinary Arts
Sr. Order Taker Resume
Objective : Customer-focused Order Taker with 5 years of experience in efficiently managing orders and enhancing overall service quality. Expert at navigating high-pressure situations while maintaining accuracy and building rapport with customers. Driven to provide memorable dining experiences and foster customer loyalty through exceptional service.
Skills : Pos System Proficiency, Customer Service Excellence, Customer Retention, Persuasion Skills, Record Keeping
Description :
Interacted with diverse customers to fulfill their order needs, ensuring a positive experience.
Assisted in various roles, including order taking at the drive-thru and front counter, while also preparing food as needed.
Maintained a positive demeanor under pressure, contributing to team morale.
Collaborated with team members to handle challenging situations effectively.
Accurately recorded customer orders using a multi-counting machine to streamline processing.
Communicated shortages and special requests to kitchen staff promptly.
Prepared beverages and organized them for efficient service.
Experience
2-5 Years
Level
Executive
Education
A.A.
Order Taker Resume
Objective : Dedicated Order Taker with a proven track record of delivering excellent customer service in high-volume settings. Experienced in taking orders, answering inquiries, and resolving issues promptly. Adept at multitasking and maintaining a positive attitude under pressure. Committed to enhancing the dining experience through attentive service and product knowledge.
Skills : Conflict Resolution, Customer Engagement, Point Of Sale (pos) Systems, Order Management, Data Entry Accuracy
Description :
Provide exceptional customer service, addressing inquiries and concerns promptly.
Maintained cleanliness and organization of the dining area to enhance guest experience.
Managed incoming calls and delivery requests with professionalism.
Maintain knowledge of menu items and specials to assist customers effectively.
Performed routine cleaning and maintenance tasks during downtime.
Provided friendly greetings and handled cash transactions effectively.
Input orders into the system accurately and confirm details with customers.
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