A Patient Service Assistant works in hospitals and clinics and takes responsibility for the administrative and customer service role. A well-drafted Patient Service Assistant Resume mentions the following core duties and responsibilities – making appointments, attending incoming calls, arranging bills, providing referrals; working with insurance providers, handling complaints; taking basic information from patients, and directing patients to appropriate medical professionals as needed. In some cases, the assistant will also undertake advocacy service and as well as handle referral duties as well.
To become one, the person should have basic knowledge of medical terminologies, possess administrative skills, and be great at communicating. They should possess knowledge of billing and insurance and have the ability to work under stressful conditions. While any specific educational background is not mandatory, possessing a relevant degree will be valued.
Summary : To build a long-term career in the customer service field by utilizing communication skills and contributing towards the goals of the Company.
Skills : cpi certified, Great customer service have delt with large amounts ot money.
Description :
Provided excellent customer service Input critical information accurately at a fast pace Continuously .
Answered telephones, create charts, manage charts, set up start of care paperwork, dispatch nurses, order supplies, order meds, insure we have all .
Scheduled appointments for specialist doctors.
Checked patients in and out Patient follow up Following OSHA & JCHAO regulations and keeping.
Registered patients Clerical duties Answer phones Schedules appointments and assists with maintaining filing system.
Responsible for scheduling patient appointments.
Collected copayments and insurance information.
Experience
10+ Years
Level
Senior
Education
Certificate In Leadership
Sr. Patient Service Assistant Resume
Summary : A highly motivated individual who will be devoted and loyal in any given situation. Strive to provide excellent customer service by utilizing positive communication when answering the phone, maintaining professionalism 100% of the time.
Greeted patients, and visitors, as well as maintained medical records, coordinating medical care and referrals from other facilities.
Organized and maintained schedules of physicians and nurses.
Received incoming consults for physicians and after physician.
Reviewed, scheduled the patients into the appropriate clinic (s) through VISTA.
Utilized the Computerized Patient Record system (CPRS) system to make follow appointments, scheduled, consults, any ancillary labs ordered by Physician and or nurses.
Answered multiple phone lines Send all faxes and distribute, file, and / or respond to all received faxes Order supplies and equipment for all three Tennessee home care offices.
Maintained an organized office file paperwork in a timely manner and create the On-Call Schedule for the Tennessee Centers.
Experience
7-10 Years
Level
Management
Education
Diploma
Jr. Patient Service Assistant Resume
Summary : Veteran with several years in the medical field looking to utilize skills and knowledge working for a company that offers growth potential.
Skills : Spanish, Maintenance, Minor Construction, Animal Care.
Description :
Checked customers in for appointments, directed them to correct part of hospital.
Provided compassionate care, support and comfort to children.
Provided patient care in the Clarian Health system.
Scheduled patient appointments and verified patient information.
Sorted and scanned documents into the Electronic Medical Records Prepares medical .
Scheduled patients utilizing MI Chart Request and process all patients copays Perform Check in-Out Duties.
Managed Incoming faxes Confirm, notify.
Experience
10+ Years
Level
Senior
Education
Diploma In Cosmetology
Asst. Patient Service Assistant Resume
Objective : To obtain employment within an organization where can utilize customer service and communication skills obtained through work history.
Skills : Microsoft Office Suite 2013, Customer Service, Typing, Organizational, Finance, Collections, Administrative.
Description :
Explained treatment procedures, medications, diets, or physicians' instructions to patients.
Helped physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.
Started out in Housekeeping, then moved to assisting patients with specific dietary needs, and maintained patient satisfaction with healthy food.
Prepare rooms for patients.
Admited, discharged patients via MiChart.
Maintained up to 4 phone lines, start and closed out charts.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Associate Patient Service Assistant Resume
Objective : Excellent Customer Service Ability to multi-task Trainer Analytical Problem Solving Abilities Demonstrated leadership and team-player skills Ability to think quickly Successfully resolve problems Handle multiple projects simultaneously Accustomed to working in a fast pace environment and meet deadlines.
Skills : Medical Terminology, Medical Records, Medication Administration.
Description :
Assisted client with bath Assist client with oral hygiene .
Assisted client with hair care Assist client with elimination.
Responsible for Filing, copying and faxing, data entry, word processing, answering the patients call light, page doctors and nurses, ordering patients room supplies .
Transported patient to and from operating room, specimen deliveries, operating room turnovers and setups.
Coordinated communication between patient, family members, and medical staff.
Interviewed patients or their representatives for an assessment .
Pull edtrash and clean patients' rooms and nurse's stations.
Experience
0-2 Years
Level
Entry Level
Education
Certified Nursing Assistant
Patient Service Assistant III Resume
Summary : Objective is to obtain a position in a professional office environment where skills are valued and will benefit the organization. Ideally, wish to have a focus in assisting, coordinating and processing administrative procedures.
Skills : Data Entry, Customer Service, Office, Administration, Computer .
Description :
Pulled soiled linen throughout the patient floors.
Picked up supplies from SPD and materials .
Read, understood and following recipes directions, diet orders, tray cards, and work assignments.
Prepared food items, serving trays, handling soiled dishes, operating dietary equipment and cleaning work area.
Performed defined work routines, using various dietary utensils, supplies and equipment as assigned by the Dietary Manager.
Assisted the cooks with the preparation and service of meals.
Met scheduled meal and snack times.
Experience
10+ Years
Level
Senior
Education
Diploma In Cosmetology
Patient Service Assistant II Resume
Summary : Food service and great customer service work well with others and like learning new things. Have phone experience and computer skills. Worked in a Nursery green house.
Followed Federal and State long term care regulations and Dietary Department policies and procedures.
Followed cleaning schedules and perform cleaning duties as scheduled.
Assisted in arranging tray cards, loading food carts, and serving meals.
Set up the dining room and serving residents.
Made sure their information, personal, financial and insurance was correct and updated, and they were eligible, if so would get them registered.
Took care of all admissions to the hospital, and all personal belonging.
Did all advance directives with the patients.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Patient Service Assistant I Resume
Objective : Customer Service (Bilingual Fluency, English/Spanish) Over 15 years of progressive, assertive team building and efficiency in the office administration and customer service. Diligent, hardworking professional dedicated to the needs of customers. Strong multi-tasking skills, Effective communicator and proficient skills in Microsoft office. Recognized by company with written and verbal commendations for excellence in administrative duties.
Skills : Microsoft Office, Management, Healthcare.
Description :
Took care of our organ donations.
Responsible for the G&L for the entire hospital.
Covered as AOD on off tours.
Performed duties of an receptionist: screen telephone calls.
Checked patients IN/OUT for appointments, coordinate future appointments, labs, specialty clinics visits and consults Admit, transfer and discharge patients within an inpatient setting.
Gathered, file, and assembly materials and correspondence.
Developed and maintained computerized patient's record management systems to store, process and set out charts for next day appointments.
Experience
2-5 Years
Level
Junior
Education
Diploma In Cosmetology
Patient Service Assistant/Representative Resume
Summary : To attain an active and challenging position, allowing advancement and application of skills attained through experience and education.
Used automated software such as VISTA, CPRS, Microsoft Word, Excel and Outlook for medical data entries and other documents as assigned.
Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.
Responsible for Coordination of non-clinical tasks, and safety measures.
Obtained information to determine the nature of their visit and urgencies.
Promoted a safe and therapeutic environment.
Identified potentially dangerous and/or emergency situations and takes appropriate action.
Supported Assistant actively collaborate in an interdisciplinary coordinated care delivery model.
Experience
7-10 Years
Level
Management
Education
Diploma In Cosmetology
Patient Service Assistant Resume
Summary : Reliable and mature individual seeking to make a difference in a rewarding career opportunity. Years of work experience Volunteer experience that is transferrable in the work environment. Articulate, kind, and works well with others. Easily trainable and adaptable to new job responsibilities. Possess excellent communication and customer service skills.
Skills : Microsoft Word , Photocopying; Faxing; Answering multi-line phone; Typing 35-40wpm; Experienced commercial cleaner.
Description :
Coordinated with the patient care team to review the clinic utilization by using various reports.
Ensured that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
Developed/maintained effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
Participated in team huddles and team meetings to manage and plan patient care.
Set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
Worked with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
Monitored pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
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