Regional Service Manager Resume Samples

Description :

1. Monitored Technician productivity, sales and ensured PM Currency's goal of was maintained.
2. Instructed on performance improvement and efficiency to each technician.
3. Conferred with clients on a daily/weekly basis to include periodic site visits to perform audits on vehicles and review vehicle maintenance history.
4. Provided training to customers' employees to improve DVIR and pre/post-trip inspection processes.
5. Hired, trained and counseled technicians, performed monthly inventories on mobile repair trucks.
6. Maintained the highest contract renewal rate in the Mid-Atlantic Region Analysed, selected and implemented advanced fleet management.
7. Managed the balance and flow of intermodal equipment in local, regional, and national markets.

Experience

2-5 Years

Level

Junior

Education

Associate

Description :

1. Responsible for maintenance and upkeep of facilities Utilizes web-based maintenance management system for vendor management.
2. Responsible for acquiring vendors, negotiating costs and maintaining vendor relationships Manages work orders.
3. Coordinates and directs direct reports' daily work assignments Perform work order and preventative maintenance audits.
4. Provided Technical training and managing over Service Companies in the Asko system.
5. Maintaining a working relationship and resolving issues with Appliance distributors for the Eastern USA Market.
6. Establish rotation and handle technical assist phone for Asko Service technicians Produce Asko training material for Service training seminars.
7. Responsible for financial profit and loss, revenue forecasting, service team development, FDA regulatory compliance, safety compliance.

Experience

10+ Years

Level

Senior

Education

High School

Description :

1. Directs and procures a team consisting of field experts who perform on-site routine services to include installation, maintenance, and repair for services.
2. Maintains state-of-the-art cross-functional communication between customers, dispatchers, field service personnel and inventory management.
3. Maintains appropriate staffing levels throughout existing regions in both, the US and Canada for the Starbucks account.
4. Responsible for orientation to all new field experts to include start-up inventory counts, vehicle distribution, rolling inventory maintenance.
5. Salvaged and reinvigorated capital in Starbucks Canada account through detailed negotiations and strategic planning techniques.
6. Promoted to Regional Service Manager and tasked with reviving the HVAC Department in order to stabilize and regenerate profit.
7. Recommended and prized with overseeing and establishing new business development of the account.

Experience

7-10 Years

Level

Management

Education

Management

Description :

1. Developing equipment maintenance strategies and analyze current maintenance strategy and history of clients.
2. Handling service performance and business strategies for 7 CAT dealerships branches throughout Florida State Construction.
3. Project Management & implementation, according to PMP guidelines, 6 Sigma tutoring and project progress & VOB results.
4. Equipment analysis and operational risk assessment Strategies and recommendations about represented brands.
5. Equipment analysis for critics maintenance Developing focused maintenance management reports that highlight the critical maintenance and reliability issues.
6. Analyze downtime costs on failures, creating the best and lasting corrective solutions Skills Used Product Support Management.
7. Creating necessary procedures for cost reductions & Revenues improvements HR management & Hiring Head Leader.

Experience

2-5 Years

Level

Junior

Education

Six Sigma

Description :

1. Managed mobile repair vehicles on the road servicing customers and trucks throughout Michigan, Ohio, and Pennsylvania.
2. Responsible for daily operations, including work distribution/dispatch, profitability, and safe operations including daily training and support.
3. Updated training of technicians and customer drivers Performed quality assessments of the repairs to assure compliance.
4. The building, operating and assuring profitability in accordance with P/L to each vehicle.
5. Assisted company-owned shops with additional training of mechanics in new areas of repair/maintenance, including brake.
6. Assisted with training on new computer systems utilized by the mechanics for reporting and vehicle diagnostics.
7. Supervise Regional Technical Advisers and Regional Service Representatives.

Experience

5-7 Years

Level

Executive

Education

Drive

Description :

1. Managed the PA territory of all customers and their fitness equipment.
2. Dispatched technicians to customers to repair fitness equipment, order warranty/non-warranty parts, quoting customers, invoicing customers.
3. Generate territory sales of residential security/fire alarm systems and supervisory devices including flood detectors, low-temperature sensors.
4. Utilize innovative cold-calling and sales lead strategies in order to maintain an existing client base and generate new accounts.
5. Deliver effective presentations to sell reactivation services and upgraded products to customers who previously discontinued ADT services.
6. Prepared detailed sales quotes and proposals, and negotiate with clients for sales contracts and the annual rate increased.
7. Coordinate and oversee equipment installations and follow up sales to ensure full customer satisfaction.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Ensure that all team members are completing 100% of the Preventative Maintenance (PM) visits required each month.
2. Manage and Delegate all incoming Emergency Service Requests (ESR) to be completed within the contractually designated timeline.
3. Coordinate and manage new business installations including resources, equipment orders, on-time deliveries.
4. Developed an integrated contractor PM Program saving the company thousands of dollars in revenue and provided the customer.
5. Reconfigured and increased the flow of performance of the service team in a three-month time span effectively re-organizing departmental goals.
6. Worked for the Research & Development team on the development of new dispensing systems.
7. Able to realign internal teams to meet the customer's needs and educate the customer on the products.

Experience

2-5 Years

Level

Junior

Education

Management

Description :

1. Assisted in the design and implementation of Facilities Management programs to ensure compliance with all Federal, State.
2. Executed scheduled audits to insure each asset remained compliant.
3. Assisted in the development and execution of a low cost, high impact preventative maintenance program.
4. Significant cost and workload reductions in maintenance operations for clients and owned assets.
5. Co-authored maintenance training classes in the areas of plumbing, HVAC, key management, pools and spas, electricity.
6. Managed and executed capital improvement projects for asset preservation, including roof replacements, parking lot replacements.
7. Developed budgets, bid projects, and managed construction events from inception to conclusion.

Experience

10+ Years

Level

Management

Education

Computer Science

Description :

1. Responsible for all Field Service in Southeast US for Water, Wastewater and Industrial Analytical Equipment.
2. Managed and performed all repairs, upgrades, start-ups, training, troubleshooting, system integration and Preventative Maintenance Contracts in the territory.
3. Broad-based customer contact including scheduling of service calls, sales of Preventative Maintenance contracts and new equipment.
4. Maintained OSHA and Industrial training for access to customer sites, in addition to all on-site customer, mandated training for outside personnel.
5. Broad-based understanding of industrial and municipal processes and how Hach Company equipment performed in various environments.
6. System integration with SCADA based systems to include telemetry, radio, hard-line and infrared communication platforms.
7. Successfully grow revenue in the territory to allow for 4 new potions and an overall reduction in individual territory size.

Experience

10+ Years

Level

Senior

Education

Engineering

Description :

1. Manage staff of employees; hire, train, manage, process timecards, and team schedules.
2. Improve team performance by instituting standard operating practices and procedures.
   
3. Prepare and adhere to operating and repair budgets; oversee inventory and work with vendors and suppliers.
4. Enhance surgeon and nurse satisfaction by ensuring all processes are followed and instruments are sterilized properly.
5. Address and resolve process issues, to include errors. Maintain, refurbish, and replace instruments and scopes.
6. Monitor the cleaning, care, and handling of scopes in the Sterile Processing Department, as well as in the OR suite.
7. Attained employee retention rate of 95% compared to a target of 85% through superior leadership techniques.
   

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Area Service Managers servicing credit card access POS systems in retail establishments throughout the southern and eastern US.
   
2. Hired and coordinated training for new technicians conducted performance evaluations and inventory audits and verified the installation.
3. Conducted field travel with personnel as the management liaison to the company and collaborated with the Area Service Managers to deliver client training.
4. Coordinated customer training at headquarters during the role, including technicians from Valero.
5. Managed a team of 12 remote pump technicians, a specialized team to upgrade electronics at fuel dispensing stations.
6. Provided exclusive service of video surveillance to Circle K locations throughout the US.
7. Developed and administered department budget for Sales and Service Operations.
   

Experience

7-10 Years

Level

Management

Education

Management

Description :

1. Provided supervisory and administrative support for local and regional field service operations.
2. Managed a full-time and part-time workforce at remote sites within an assigned region.
3. Performed scheduled and unscheduled maintenance of Environment Stabilization Equipment.
4. Responsible for maintenance, service, and operation of all systems and equipment at LTi sites.
5. Responsible for administrative reporting of the status of all systems contracted by LTi on a monthly basis.
6. Perform required scheduled and unscheduled maintenance actions on all assigned systems.
7. Responsible for the requisition, tracking, receipt, installation, and return of parts on an as-needed basis.

Experience

5-7 Years

Level

Executive

Education

General Studies