Patient Service Coordinator Resume Samples

A Patient Service Coordinator is responsible for the general office and administrative duties. A well-drafted Patient Service Coordinator Resume indicates the following duties and tasks – acting as the first point of contact for incoming patients, greeting patients, verifying insurance information and collecting applicable co-payments; answering multiple phone lines, triaging patient calls; scheduling appointments, arranging patient referrals, coordinating diagnostic testing; and undertaking all other duties as needed to ensure smooth office workflow.

The coordinator should be knowledgeable about medical terminologies, possess excellent communication and customer service skills. They should also have a good working knowledge of various medical insurances, and possess qualifications including grammar, spelling, and word processing skills. Basic computer knowledge is also needed to use automated systems and scheduling software. While a degree is not mandatory, possessing relevant background is a must.

 

Patient Service Coordinator Resume example

Patient Service Coordinator Resume

Headline : 10 years of progressive experience providing analysis, strategic planning. Expertise in Electronic Medical Record systems including billing and scheduling healthcare programs. Expertise in strategic and tactical planning, and medical records processing. Solid record of performance managing analytical studies, key initiatives and high-profile performance improvement projects.

Skills : Microsoft Office, Communication, Customer Service, Sales, Public Speaking, Public Speaking, Photoshop.

Description :

    1. Facilitated wrap-around services for over 40-50 patients daily in a medical office setting.
    2. Coordinated patient intake and registration processes utilizing Medical Manager and Centricity software - an automated healthcare management system.
    3. Received incoming phone calls from patients and medical facilities regarding appointments and resolving patient related issues.
    4. Verified and coordinated patients' insurance regarding eligibility for care, received co-payments, updated insurance and demographic information.
    5. Managed and coordinated accounts receivables, physician referrals and insurance payments.
    6. Entered the procedure codes and diagnosis codes from ICD-9 from the patient's office visits daily.
    7. Assembled documents that go into patients medical records and ensured that they are up to date.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certification Of Completion


Sr. Patient Service Coordinator Resume

Objective : Strong background in customer service and billing Hard-working team player with great communication and organizational skills Computer skills include: Microsoft Windows Word, Excel, Epic, Teleresults, Meditech, and Medical Terminology.

Skills : Medical Terminology, Inventory Management, Administration, Customer Service.

Description :

    1. Provided oversight, organized and tracked patient charts and medical records requests; created an Excel-based tracking system to maintain up-to-date chart of record requests and approvals.
    2. Scanned and Imported tangible documents into patients' medical records.
    3. Greeted patients and visitors to the clinic in a prompt, courteous and professional manner.
    4. Checked in patients and informs clinical staff of patient arrival.
    5. Provided and explained paperwork for the patients to complete prior to examination.
    6. Collected, proof for completeness, and file patient forms.
    7. Updated demographics and insurance information in the system.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's In Health Science


Jr. Patient Service Coordinator Resume

Summary : To obtain a position utilizing interpersonal and communication skills, excellent customer service, experiences, problem solving skills to benefit the organization and always the customer. Have 12 years of customer service experience. An organized individual with a positive attitude and have developed the characteristics of being a dedicated team player which is imperative for an organization's cohesiveness.

Skills : ServSafe Trainer and Proctor, CPR/AED Certified, Servsafe Certified.

Description :

    1. Responsible for administrative and general office duties as the initial contact for patients Registered and scheduled appointments for patients .
    2. Performed and coordinated clerical and team communication functions to assure organized delivery of patient care services Completed admission.
    3. Followed up on orders as needed Responsible for entering patient charges Assisted family members with locating patients, answered any non-clinical .
    4. Maintained Patient Electronic Record through the use of AllScripts Performed data entry in Sandata/HCPlus.
    5. Scheduled clinical appointments for new and returning patients with independent judgment and discretion to priority using the EPIC System.
    6. Ensured coordination of patient care and flow of information by promptly screening calls, delivering clear and concise messages to appropriate party, appropriately documenting patient scheduling information, and effectively communication with ambulatory clinical departments.
    7. Utilized computer programs and follow established guidelines to schedule, update, and cancel appointments.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Social Work

Asst. Patient Service Coordinator Resume

Headline : Bilingual dedicated worker with experience in customer service, sales and management with high performance evaluations.

Skills : Customer Service, Business Administration, Medical Terminology.

Description :

    1. Collected Payments and Co-Pays Obtained Insurance Authorizations and Managed Records.
    2. Answered multi phone line, screen and transferred all inbound Perform.
    3. Performed administrative and general office duties..
    4. Assisted patient needs accordingly: schedule appointments, take detailed message, prescription refill .
    5. Experienced in handling extremely sensitive and confidential PHI related to HIV/AIDS patients Works with clinical staff to facilitate the completion .
    6. Received inbound calls and make routine outbound calls to address patient questions and concerns.
    7. Interviewed new outpatients and completed patient registration.
    8. Obtained insurance information and verified eligibility for services Coordinated clinical activities..
    9. Maintained medical records Scheduled .
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bookkeeping And Finance

Associate Patient Service Coordinator Resume

Summary : Employment in a dynamic environment which will make best use of medical administrative and customer services skills.

Skills : Customer Service, Computer Knowledge/ EMR.

Description :

    1. Greeted patients, helping patients with completion of registration process,verifying insurance information and collection applicable co-payments .
    2. Supported accurate and complete.
    3. Maintained administrative records of team operations and client cases.
    4. Performed data entry functions in connection with the patient/clients electronic database.
    5. Crossed-trains and assist the Scheduling Coordinator at times when the volume has increased.
    6. Supported nurses, answer a multi-line phone, faxing, coping, inputting labs into patients electronic medical records, scanning documents into patients .
    7. Served as the initial contact person at the medical practice and greets patients in a courteous and professional manner.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School Diploma

Patient Service Coordinator III Resume

Objective : Seeking employment in the sports industry, mainly dealing with media, marketing, social media, and much more. Worked many different jobs to gain experience, build relationships, and learn the ins-and-outs of the business. With both dynamic customer-service and keen sports journalism experience, learned to build a rapport with individuals on both a professional and personal level.

Skills : Microsoft Office, Medical Terminology, Customer Service.

Description :

    1. Made appointments, registers patients, collects co-payments, updates demographic and insurance information.
    2. Provided patients with follow-up appointments and requisitions for tests.
    3. Responsible for using knowledge of medical terminology and procedures to provide administrative support to doctors and nurses in an internal medicine and family practice medical office.
    4. Recorded medical history when patient calls in to relay to doctor.
    5. Stayed abreast of current insurance rules and policies.
    6. Ensured patients are properly billed and procedures coded.
    7. Handled insurance and pharmaceutical reps.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Early Childhood Development

Patient Service Coordinator II Resume

Objective : To enhance employment with a company where skills and experience will be an asset to the business while furthering knowledge and abilities in the process.

Skills : PowerPoint, Coordinator.

Description :

    1. Collected copayments, deductibles, and coinsurance.
    2. Responsible for answering multiple phone lines.
    3. Maintained office-billing practices.
    4. Recorded medical charts and pull if necessary.
    5. Greeted patients, visitors, and doctors in a professional manner Verifying insurance coverage.
    6. Collected copayments, deductibles, and coinsurance.
    7. Demonstrated knowledge of safety-related work behaviors to make sure secure job performance and work environment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Entry Level
Education
Education
Associate In Executive Secretary

Patient Service Coordinator I Resume

Headline : Healthcare professional seeking a management role. Skilled in training staff and establishing rapport with patients. Selfmotivated with exceptional communication and computer capabilities.

Skills : Schedule Appointments, Filing, Medical Records.

Description :

    1. Maintained positive relationships with colleagues, patients, and doctors.
    2. Directed flow of patients with multiples doctors on site In-depth knowledge of interviewing and gathering complete and exact data to complete the admission and registration process correctly and efficiently.
    3. Responsible for keeping track of daily earnings for the office.
    4. Responsible for answering multiple phone lines.
    5. Scheduled and confirmed appointments.
    6. Assisted patients with questions regarding insurance and services provided by the office.
    7. Assisted office with the transition of paper medical records to electronic medical records (EMR).
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma In Nursing

Patient Service Coordinator/Consultant Resume

Summary : Enthusiastic, outgoing and fashion-savvy Sales Associate, proficient at building positive relationships with new and existing customers by offering superior customer service. Experienced in a retail setting, areas of expertise include sales, promotion and people management.

Skills : Patient Scheduling, Customer Service, Customer Relationship Management.

Description :

    1. Scheduled new and established patients appointments with desired physicians or ancillary service Scheduled surgeries, procedures in a hospital setting.
    2. Obtained Authorization and Pre Certification.
    3. Collected copayments and past due balances.
    4. Updated patient information, collects co-pays, provides any necessary forms needing completion, and obtains Obtain signatures as necessary.
    5. Input demographics for new patients into Practice Management System Schedule patients for appointments as needed.
    6. Executed customer needs expeditiously.
    7. Responsible for ensuring automated message machine for patient reminders is set daily.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Education

Patient Service Coordinator Resume

Headline : Results-focused and recognized leader lauded by management for delivering the highest levels of customer service with diligent follow-up.

Skills : Coordinator, Leadership,

Description :

  • Accurately enters pre-registration data for new patients before first appointment.
  • Generates an encounter form and/or fee slip.
  • Informs patient of approximate wait time, if necessary Provides patients with quote for charge, if applicable.
  • Assists patients with wheelchair if necessary or page "NURSE STAT" if emergency and immediate assistance.
  • Check-in patients.
  • Translates for front desk and doctors everyday.
  • Scans drivers license and insurance card.
  • Registers insurance in system (epic) if not registered.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High School Diploma