Performance Improvement Specialist Resume Samples

As a Performance Improvement Specialist, the person works for the healthcare industry and strives to improve patient care. The main job purpose is to assess the overall functioning of the healthcare facility, and how it performs when it comes to patient care and its outcomes. Typical work activities listed on the Performance Improvement Specialist Resume are – managing and providing consultation and supporting to improvement teams, functions, and departments; assisting leaders of performance improvements, working with all current hospital information systems and medical records to collect data needed for patient safety, and infection control; and ensuring that the hospital meets all data reporting requirements, and keeping the executive staff informed on all new reporting requirements or problem areas.

A well-written resume for the role should focus on skills such as knowledge of healthcare issues and medical terminologies, problem-solving skills, organizational skills, leadership skills, and attention to detail. A nursing degree and training in fields such as health care administration or public health are required.

Performance Improvement Specialist Resume example

Performance Improvement Specialist Resume

Summary : Detail-oriented and organized Healthcare Administrator with 13 years of clinical service and 2.5 years of teaching, mentoring and quality experience. Enthusiastic and effective problem solver undaunted by challenges, who thrives in a fast-paced environment. Experienced in CMS and TJC survey escorting.

Skills : Microsoft Office, Performance Management.

Description :

    1. Responsible for assisting in the development of a disciplined process of action to create an organizational culture of Performance Excellence.
    2. Delivered project savings of $2M annually through 5S & process improvement initiatives.
    3. Guided front line Process Action Teams (PAT's) as a project manager in achieving and sustaining successful change.
    4. Utilized SIPOC's, Flowcharts, FMEA.
    5. Trained employees in Process Management Methodology (DMAIC) and 5S tools in classroom and hands on settings monthly.
    6. Provided new employee orientation on MVHS Quality Management System.
    7. Performed audits of 5S, LEAN, ISO, NIAHO standards, and issue corrective action if necessary.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Business Administration


Performance Improvement Specialist Resume

Summary : Bachelor's degree in chemistry and biology coupled with Master's in healthcare administration and Project Management Professional (PMP) certification for solid scientific, and management acumen. Outstanding interpersonal skills to develop and maintain long term, constructive, and mutually-beneficial partnerships with customers, colleagues, and executive leadership.

Skills : Project Management, Change Management, Program Integration, Business Process Management, Incident Management, People Management, Problem Management, ITIL Framework.

Description :

    1. Developed and maintained accurate compliance documents related to CARF Standards.
    2. Effectively communicate to other departments and locations throughout the organization.
    3. Assisted in organizing and facilitating annual review processes.
    4. Assisted with assuring an effective Performance Improvement process by completing assigned duties related to investigations, additional follow-up, including facilitation of action plans.
    5. Assisted in CARF preparation and maintenance of Performance Improvement/Administrative systems.
    6. Assisted in tracking risk management activities including the completion of environmental rounds, drills, and external inspections per assigned expectations.
    7. Provided Quarterly QI summary data/results to program directors for their site(s)/program(s) according to program-specific expectations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
B.A. In Business Administration


Performance Improvement Specialist Resume

Objective : Action-oriented professional offering extensive consumer credit and financial services experience with a proven ability to successfully lead highly visible and strategic projects. Possesses critical interpersonal and team management skills, excellent written and verbal communication skills, and key technical process and project management skills.

Skills : All MS Office Tools, Training Skills.

Description :

    1. Worked on the teams responsible for developing plans to improve compliance and providing the education to implement those plans.
    2. Provided PI support and coordinated peer review for the following departments and committees: Surgery, Anesthesia, Trauma, Emergency Department, Orthopedics, Operative and Invasive Services, Transplant, Women's Health, and Pediatrics.
    3. Provided education to new and existing medical staff to improve the accuracy of patient care documentation and delivery of care per CMS guidelines and core measures, and optimize coding accuracy.
    4. Provided quarterly PI reports for each department and committee to our Quality Management Committee.
    5. Reviewed mortality charts and autopsy reports and reported issues of concern to the administration.
    6. Used creativity, perseverance, and strong organizational skills to develop an accurate picture of a patient's course of treatment to aid in post-event root cause analysis and assist in the development of a corrective action plan.
    7. Assigned to Home Health in as part of a modified duty plan for re-entry into work after being off for multiple surgeries for injuries sustained in a severe MVA.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associate's

Performance Improvement Specialist Resume

Summary : High energy self-starter who expands revenues through effective sales & marketing and by raising product awareness. Trusted advisor to clients, marrying business needs to solutions that enable strategic outcomes. Out-of-the-box thinker who uses business acumen, technical savvy, and people skills to remedy challenges impacting profitability, productivity, and customer satisfaction. I thrive in a progressive team environment that places no limits on creativity.

Skills : Requirements Analysis, Requirements Gathering, Business Management.

Description :

    1. Sold enterprise software, consulting services, and support renewals to associations and non-profits using a consultative approach.
    2. Secured $2.6M in annual revenues.
    3. Interfaced with C-suite and key stakeholders.
    4. Created content for marketing campaigns.
    5. Advised clients on iMIS cloud-based solutions that power the organization's mission, e.g. CRM, Fundraising, eCommerce, Mobile, Online Communities, Web Content Management.
    6. Responded to RFPs.
    7. Directed cross-functional teams to ensure positive customer engagements, project/implementation success, and mutually beneficial outcomes for the client and ASI.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Performance Improvement Specialist Resume

Objective : Performance Improvement Professional with a proven track record of establishing grade-level performance criteria, implementing academic and practical human performance improvement solutions. Championed development of key competency curricula as a career path for nursing staff.

Skills : Instructional Design, Organizational Development, Sharepoint.

Description :

    1. Acted as a liaison between the user community and system development groups.
    2. Identified system enhancement requirements based on information gathered from the users and submitted them to the appropriate development group.
    3. Facilitated new system rollouts and releases - identified training implications, developed and delivered training for site-specific systems.
    4. Facilitated a weekly Change Management Meeting for center management.
    5. Project Lead for the design, development, and delivery of an extensive technical training program for MCI - Local Service Business Market Order Entry Facilities.
    6. Coordinated a staff of six including a process engineer, web developer, technical writers, and trainers.
    7. Created a comprehensive training plan including vision, goals, proposed training program, and implementation plan.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
M.S. In Management

Performance Improvement Specialist Resume

Objective : Experienced, motivated, goal-oriented, and committed to providing quality improvement and regulatory support. Excellent communication skills via listening, verbal, and written communication. Analytical as well as resourceful, Master's prepared nurse that applies clinical nursing to performance improvement, patient safety, regulatory duties, and responsibilities.

Skills : Excel, Access, SQL, Visual Basic, Powerpoint, Visio, Pivot Tables, Excel Macros, SAP, R, Performance Improvement, Database Management, Analytics, Lean Six Sigma.

Description :

    1. Membered of Administrative Review Committee of restraint and seclusion- reducing use by 47% and saving agency over $30,000.
    2. Served as backup for Utilization department, submitting prior authorizations for Medicaid for both inpatient and outpatient services.
    3. Improved organizational processes through conducting and analyzing data and trends of client files, programs, client residences, medication passing, client incidents, injuries, and negative client discharges.
    4. Membered of both Continuous Quality Care and Co-Chair of Environment of Care committee improving and ensuring compliance with Joint Commission standards and safety of employees and clients.
    5. Improved monitoring, review, and analysis of agency outcomes data for the statewide project.
    6. Maintained customer satisfaction tracking, assessment, and statistics.
    7. Reviewed and maintained HR functions: compliance tracking of employee evaluations, TB testing, and employee files, conducted background checks and exit interviews.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Arts

Performance Improvement Specialist Resume

Summary : Gain a leadership level position that will allow me to interface and influence at all organizational levels, lead and facilitate cross-functional teams to create efficient and effective processes, and continue to utilize my change management and lean process improvement skills. I am willing to relocate.

Skills : Microsoft, Managing Skills, Auditing Skills.

Description :

    1. Assisted with Medicare and other external surveys.
    2. Compiled and analyzed data for trends in patient care and customer satisfaction.
    3. Facilitated Root Cause Analysis meetings and Performance Improvement Project meetings.
    4. Conducted chart audits for quality of care and compliance with regulations and company policies.
    5. Compiled data for Quarterly Quality Improvement Meetings, conduct new employee orientation.
    6. Prepared monthly reports for senior management.
    7. Maintained up-to-date knowledge of State and Federal Regulations for hospice.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Arts

Performance Improvement Specialist Resume

Objective : Highly qualified Performance Improvement Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Training Skills, Communication Skills.

Description :

    1. Provided support for quality monitoring (QAPI), performance improvement, and educational activities related to performance improvement concepts.
    2. Acted as a resource concerning Medicare regulations and company-wide procedures.
    3. Worked closely with senior management to assist in identifying problem areas and establishing improvement priorities as well as action plans to improve identified areas of need.
    4. Responsible for monitoring infection, incident, compliance tracking, and satisfaction surveys as well as compiling and analyzing data.
    5. Responsible for the orientation of new employees as well as ongoing education for existing staff.
    6. Responsible for ensuring proper and adequate clinical documentation.
    7. Acted as the administrator on call in the evenings and weekends to help on-call staff with any issues that arose.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Performance Improvement Specialist Resume

Headline : As a Performance Improvement Specialist, responsible for Developing implements and facilitates quality and performance improvement projects and associated staff training and development in support of the implementation of the Cancer Survivorship Clinics, Operationalizing pilot Cancer Survivorship programs Collect, analyze and report all project metrics process and outcome data for all survivorship clinics, currently seven.

Skills : Evaluation Skills, Developing Skills.

Description :

    1. Implemented performance interventions through training and organizational change strategies through the ADKAR Change Management Model.
    2. Designed and facilitated advanced sales training curriculum for customer care agents in the call centers for Vonage Broadband Phone Company.
    3. Generated communications plan for the distribution of key information for training initiatives between departments, in collaboration with vice presidents, marketing executives, and accounting and sales manager.
    4. Conducted a study on the performance gaps of existing processes and carried out evaluations on previous training.
    5. Conducted a study on the performance gaps of existing processes and carried out evaluations on previous training outcomes and software deficiencies regarding on-the-job performance.
    6. Developed a training strategy and designed a training program for contracts management utilizing Salesforce.
    7. Dedicated to continuously improving the technical abilities and product knowledge of associates.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Master Of Science

Performance Improvement Specialist Resume

Headline : As a Performance Improvement Specialist, responsible for Ensuring proper training and mentoring of supervisors, managers and directors by conducting incident investigations that assured enhanced quality and effective corrective actions, boosting employee safety and reliability.Managed upgrade project for corporate-wide incident and action tracking software delivering on time and under budget, including training key users as champions and providing a simpler, user-friendly product that meets all requirements and expectations.

Skills : Training Skills, Organizational Skills.

Description :

    1. Acted as a performance improvement consultant, mentor, coach and educator for UF Health Jacksonville leadership team and staff.
    2. Assisted in collection and analysis of data, such as core measures, compliance with TJC standards required measures and leadership or staff identified measures of performance.
    3. Worked collaboratively with the risk management designee and SIP to ensure ongoing identification, prevention and/or resolution of adverse events.
    4. Served as a resource for outcome and process measurement to ensure consistency in the performance improvement system throughout the organization.
    5. Evaluated of organizational performance improvement by conducting QM processes such as FMEAs, RCAs and peer review and facilitates leadership directed changes as necessary to meet the needs of the organization.
    6. Provided QM support for performance improvement initiatives through coaching mentoring education and team facilitation for assigned units and/or departments/committees.
    7. Directed calls to appropriate individuals and departments.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Master's