The job duty of the Client Liaison is to act as a focal point for customers and solve their questions, issues, and concerns pertaining to their products or services. The job description entails these liaisons to coordinate with the proper personnel of the company and provide solutions to the customer in a timely and accurate manner. The most common duties found on the Client Liaison Resume list these – delivering the required information to the client, preparing trip reports of client meetings, providing assistance and support to other management teams, auditing all active accounts, and initiating measures to resolve client’s escalated issues.
To perform these job tasks, certain skill sets are expected from potential employees such as – good people skills, technical skills to operate computer systems and other equipment, problem resolving skills, a piece of good knowledge about the company’s product and service and active listening skills. Employers don’t expect more than a formal degree for this position.
Summary : Defined and implemented cross-organizational processes to improve customer satisfaction resulting in a 50% reduction of customer reported issues. Deemed technically adept at CRM Application and appointed as Administrator. Planned and deployed an internal CRM Application upgrade to all 250+ internal users.
Skills : Sound organization skills, Microsoft Software, Type 50 to 60 words, Great Communication skills, CPR Certified.
Description :
Developed and enhanced critical communication channels and positive relationships with over 60 top tier 1 customers using mission-critical software.
Lead reoccurring customer review meetings for customer updates, issue resolution tracking and defining priorities.
Ensured complex Service Level Agreements are maintained and followed across multiple customers and product lines.
Successfully managed customer escalations into positive outcomes by assessment, prioritization, negotiating across teams for resources, and providing resolution implementation to the customer.
Volunteered participant for 24x7 on-call support to ensure the customer needs and issues are resolved in a timely and efficient manner.
Identified sales opportunities and then project managed those new projects to update outdated customer hardware and software.
Selected for the interview panel for screening potential employee candidates.
Experience
7-10 Years
Level
Senior
Education
M.B.A.
Junior Client Liaison Resume
Objective : Experienced Junior Client Liaison with four years in direct marketing seeking full-time employment to utilize intercommunication, team management, and customer service skills. Looking for professional and personal growth with a company that has an exceptional vision for their business.
Skills : Microsoft Office, Windows, Communication, Customer Service
Description :
Worked directly with Xfinity in developing a new direct marketing retail campaign, partnering with supercenters.
Established strong relations with store managers to set up kiosk generating $12,480 per representatives for stores with no labor or shrink cost for the supercenters.
Conducted secondary interviews for the company based on evaluations of candidates' professional background, communication skills, and potential for growth.
Completed coding and background/drug test for all new hires.
Organized networking events between other direct marketing offices in Houston & Dallas to promote office morale and to inspire new sales techniques.
Developed a training manual for the new hire first three days of training with Xfinity.
Handled compliances between representatives and customers, maintaining the integrity of sales.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Science
Client Liaison/Executive Assistant Resume
Headline : Client Liaison/Executive Assistant with excellent interpersonal, communication and writing skills. Exceptional attention to detail. Robust organizational skills; able to manage multiple projects. Proven ability to develop, manage and maintain relationships. Comfortable speaking in front of groups large or small
Skills : Case Management, Paralegal, Administrative Assistant, Bookkeeping, Customer Relations
Description :
Managed the proper flow of accounts through the legal and collection services department to ensure that client requirement, and expectations were met in a timely manner.
Generated, reviewed, and provided the client with a weekly number of reports tracking the legal status, the number of dollars collected, and any other information as requested by the client on their accounts.
Troubleshoot and resolve issues coming from clients or departments handling the accounts by interacting with managers and staff.
Prepared for quarterly audits performed by clients.
Participated in the development of employee incentive programs, contests, and awards to help improve and expedite the collection on accounts.
Assisted the client with the review of problem accounts brought to the Attorney General's Office and advised of counterclaims.
Responsible for immediately implementing any changes in legal procedures made by the client or the courts.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Client Liaison I Resume
Summary : To join an organization that provides growth prospects and base for professional development by providing a dynamic and challenging work environment that enables to utilize skills and synchronize the skilled growth with the organizational growth. To work with great determination and hard work to effectively contribute quality skills as a true professional towards the growth of the organization as well as enhance personal development.
Skills : Microsoft Office, Sound organization skills, Type 50 to 60 words
Description :
Oversaw development and facilitation of service strategy plan for client base.
Assisted clients with obtaining and interpreting service information.
Supported various departments' personnel with technical or complex issues encountered by the client owners, appointed contact or on-site supervisor.
Accomplished timely Human Resource Services to maximize quality in service delivery for our clients in a timely manner.
Maintained a high volume of client calls professionally and proficiently.
Achieved a mentor role for newly appointed team members in guidelines, policies, procedures, and resources to expedite the ability to reach company expectations.
Excelled in maintaining client tracking database accurately and consistently updated.
Experience
10+ Years
Level
Management
Education
Diploma
Client Liaison - Entry Level Resume
Objective : Client Liaison expeditious at learning new concepts, work well under pressure and communicating ideas clearly and effectively. To obtain a position with growth and opportunity within a corporation that allows utilizing the customer service and sales skills to their fullest extent.
Skills : Customer Service, Sales, Sales Order Processing.
Description :
Obtained 33 new contracts over a year after redesigning the campaign and implementation process; contacted 100 plus customers per day.
Emphasized excellent customer service internally and externally; created new ways of communicating with customers that helped increase enrollment for various programs.
Satisfied clients by building effective professional and personal relationships with company decision-makers.
Formulated strategy, prepared proposals for company products, services and provided business leadership to program management.
Succeeded in helping clients complete plan, remove barriers to collaboration, stay on track and partner together to fulfill the mission to customers.
Escalated critical issues and implemented strategies for their timely resolution.
Qualified new accounts and grew revenue within several territories.
Experience
0-2 Years
Level
Entry Level
Education
Business Administration
Client Liaison/Office Assistant Resume
Objective : Client Liaison/Office Assistant with good analytical and decision-making skills which helps in resolving the team's queries/Issues. To obtain a career that enables to provide value to a company by utilizing the organization, communication and customer service skills.
Skills : Microsoft Office, Windows, Communication, Customer Service
Description :
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Receive payment and record receipts for services.
Schedule appointments and maintain and update appointment calendars.
Keep a current record of staff members' whereabouts and availability.
Experience
2-5 Years
Level
Junior
Education
Diploma
Client Liaison/Manager Resume
Summary : A problem solver, who enjoys using rigorous logic and methodology to come up with streamlined solutions. Ability to align immediate needs with long-term strategies, and is someone who has a knack for making recommendations for continuous improvement.
Skills : Social Skills, Researching Skills, Filing/Record-Keeping, Emailing, Microsoft Word, SpreadSheet
Description :
Responsible for acting as the intermediate between the Attorney and the Client for all criminal and traffic violations.
Followed the case until it is satisfied in the Court House.
Responsible for billing clients accordingly for our services along with providing them with a disposition of the case and if fines were involved what courthouse to submit payment to.
Ran reports for driving records and provide to the Attorney representing the case.
Responsible for paying Attorney fees for representing clients.
Worked closely with DMV along with State Troopers on all violations.
Responsible for front desk operations.
Coordinated corporate meeting and affairs, arranged for multiple events. Managed the financial transactions and assisted in the month-end closing.
Experience
10+ Years
Level
Management
Education
Bachelor Of Science
Associate Client Liaison Resume
Objective : Organized and dedicated Associate Client Liaison who is able to work under pressure and meet strict deadlines. A quick learner who multitasks to stay efficient and productive. A friendly and considerate colleague who gets along well with others to keep the work environment professional.
Skills : Microsoft Programs, Fast Learner, Interpersonal Skills, Attention To Detail, Organized, Punctual, Ability To Multitask And Dependable.
Description :
Served as the primary point of contact to clients, providing information and data at the request of clients via email, fax, and phone.
Retrieved and loaded new accounts and daily maintenance onto the collection system.
Sent daily, weekly, and monthly reports to clients.
Kept records of client interactions and recorded details of inquiries, comments, and actions are taken.
Given the opportunity to learn different departments.
Responds to vendor disputes, inquiries, and complaints in accordance with established policies and procedures.
Works with a team to perform a variety of analytical activities to maintain the foreclosure portfolio in accordance with state and investor guidelines within all prescribed timelines.
Experience
2-5 Years
Level
Junior
Education
Bachelor's
Assistant Client Liaison Resume
Objective : Assistant Client Liaison with the ability to build and maintain both internal and external employee/client relationships, and manage complex processes while handling multiple and changing priorities; strong analytical, problem-solving and interpersonal/communication skills.
Skills : Social Skills, Researching Skills, Filing/Record-Keeping, Emailing, Microsoft Word
Description :
Maintained calendars for a group of four designers. Responded via telephone and e-mail to web requests for appointments.
Processed/logged credit card transactions.
Promoted best products for their company and helped them understand all the technical nuances.
Made sure the clients understood how to use their products we sold to enhance their business efficiency.
Attended to Business Consultant needs.
Offered support in regards to providing agents and consultants with proper training material and forms.
Processed rate analysis for business consultants with potential merchant lead.
Experience
2-5 Years
Level
Junior
Education
Associates
Client Liaison - Trainee Resume
Objective : Client Liaison with the ability to grasp new ideas and integrate them into desired results. Ability to coordinate several tasks simultaneously. To acquire an appreciated position with a well-established organization with a stable environment that will lead to a lasting relationship in the field.
Skills : SpreadSheet, Excel, 40 WPM, Training in Crisis Prevention, Operating Systems, Social Media Skills
Description :
Collected and researched information for the accuracy of the information and entered case file information into the Collection Partner program to begin legal proceedings.
Performed a variety of job duties associated with Client Liaison.
Contacted and communicated Settlement offers from Debtors to Clients for approval.
Reviewed and edited prepared documents for accuracy.
Daily communicated with Clients regarding the status of their files.
Printed and mailed out Affidavits to Client for approval to file a warrant on the debtor.
Received, Scanned and documented Affidavits when returned from Client.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor Of Science
Client Liaison Resume
Headline : An effective communicator with the ability to motivate personnel towards achieving organizational objectives and adhering to industry best practices. Seeking a Senior Management position in Liaison & Sales in a professionally run organization that will provide the opportunity to show the leadership and customer relationship skills while working in the best interest of the organization.
Skills : Microsoft Programs, Fast Learner, Interpersonal Skills, Attention To Detail, Organized, Punctual
Description :
Successfully managed medical billing processes for 9 clinics in cooperation with providers, reimbursement, coding, and payment posting teams.
Monitored all billing processes and worked with client teams to improve reimbursement and cash flow.
Performed monthly AR analysis and communicate results to clients.
Researched insurance carrier websites for payor specific billing guidelines.
Primary contacted for client communication to and from management, billing teams, and payors.
Provided quality customer service to clients to include support, training, and problem-solving.
Utilized excellent time management skills while organizing and prioritizing tasks.
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