Client Care Manager Resume Samples

Client care managers working basically in various healthcare facilities and render support to the patients and are responsible for patient care. A Well-crafted Client Care Manager Resume highlights duties such as communicating with insurance agencies, communicating to patients, allocating budgets, ensuring personal care plans, developing patient care strategies, evaluating staff performance, directing and controlling the processing of orders, fielding client inquiries, streamlining business operations and creating schedules.

It is highly mandatory that candidates dreaming for a career in this line of operation depict a high level of teamwork, customer service orientation, and problem-solving skills. Additionally, these candidates are expected to possess professional communication, computer literacy, and client care management traits. A bachelor-s degree in the field of health management or health information is stated in the education field in most of the resumes.

Client Care Manager Resume example

Client Care Manager Resume

Headline : Works to ensure customers are satisfied, that orders or transactions are correctly processed and to answer questions or resolve customer complaints.

Skills : Medical Information Systems, Management.

Description :

    1. Directed point of contact for company interface; Marketing Duckworth via public relations, campaigns and fundraising.
    2. Promoted Duckworth's brand and strengths demonstrating professional appearance, behavior, time/attendance, building relationships.
    3. Encouraged all state laws, rules and regulations, (current driver license, personal insurance, random drug testing).
    4. Maintenance of employee handbook and policies standard operating procedures (SOP's).
    5. Supervised couriers, client service representatives, vendor contracts/agreements, transcriptions and clients.
    6. Created job descriptions to ensure efficient job performance and productivity.
    7. Monitored daily and weekly reports for corporate client accounts. Improved customer service and satisfaction.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Business Administration


Client Care Manager III Resume

Summary : Desire a position as an Accounting Manager or Finance Director that will utilize acquired experience; commitment to excellence; and exemplary managerial skills.

Skills : Human Resources, Multi-Line Phone System, Time Management.

Description :

    1. Prepared comprehensive financial reports for the finance director and manage an overall clinical budget.
    2. Prepared weekly cash flow reports, as well as expense reports for financial statements.
    3. Accurate charges to all insurance carriers and self-pay.
    4. Supervised a staff of employees comprised of certified medical coders, receptionists, clerks and custodial workers.
    5. Provided team-building training and excellent customer service training within the company.
    6. Acted as liaison between executive office, medical providers and support staff.
    7. Implemented programs and systems for effective workflow and process.
    8. Increased retention rate and morale within department Increased collections and receivables.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Accounting


Client Care Manager II Resume

Headline : Dynamic Human Resources Trainer with in home health employee training, staff development, management. Implementing strategies that will improve staff performance, efficiency and morale.

Skills : Multi-Line Phone System, Customer Service Skills.

Description :

    1. Led Management with all prospective clients and current clients.
    2. Assessed clients' needs on-site and developing care plans.
    3. Documented all client paperwork, including client consent agreements, and bill of rights.
    4. Conducted regular quality assurance visits and maintain follow up communication with family and stakeholders.
    5. Managed client incidents and client satisfaction process.
    6. Maintained a record of your interactions with clients and prospects.
    7. Set up and executed client assessments Responsible for staffing client schedules Approving time cards.
    8. Played in integral role in becoming the preferred provider homecare agency at a prestigious CCRC.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Client Care Manager/Executive Resume

Headline : Track record of excellence, client satisfaction, and teamwork. Able to handle difficult situations and adapt to ever-changing situations.

Skills : Database Management, Communication Skills.

Description :

    1. Marketed services to healthcare partners, community members, potential clients, and their families by conducting activities.
    2. Provided educational materials, and participating at events.
    3. Increased referrals in Southeast territory. Followed the client's progress when hospitalized.
    4. Developed a detailed plan of care for each client.
    5. Communicated essential information to in-house departments and caregivers.
    6. Regularly visited clients; assessed functioning level, insured client's satisfaction, and safety.
    7. Gathered updates from social workers and medical staff.
    8. Assisted with discharge plans, assessed safety hazards at home, and made referrals to medical services.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Psychology

Sr. Client Care Manager Resume

Summary : Strong desire to continue in the sales, marketing and business development industry as this is a passion. Very much enjoy coordinating, managing events to increase sales.

Skills : Multi-Line Phone System, Customer Service Skills.

Description :

    1. Collected deposits, set up Clients in the system, follow up calls and quality visits.
    2. Assisted with staffing and caregiver introductions to start service proficiently.
    3. Managed Congestive Heart Failure Pilot which was successful in reducing readmissions for three local hospitals.
    4. Attended to detail, excellent organizational skills, and people skills to close sales.
    5. Responsible for selling new services to legacy customers.
    6. Demonstrated web products to prospects.
    7. Resolved complaints, concerns, and disputes between co-workers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Client Care Manager I Resume

Objective : Able to communicate effectively both verbally and written, a good customer services manager is a great listener.

Skills : Microsoft Word, Sales Force, Clear Care.

Description :

    1. Coordinated services between clients and caregivers for the implementation of schedules, adequate.
    2. Maintained and improved relationships with client and referral sources.
    3. Oversaw staffing, supervision, orientation, counseling and mentoring of caregivers.
    4. Processed caregiver applications, checked references, run background checks.
    5. Ensured proper medical records and paperwork for employment, and accurate data entry of all applicants.
    6. Communicated and enforced Visiting Angels' policies and procedures.
    7. Instructed staffing scheduler in assigning qualified caregivers to clients. Introduced new caregivers to new or existing clients.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Marketing

Client Care Manager/Analyst Resume

Headline : Customer focused business management professional with comprehensive background in all aspects of client services, business development, human resources, hiring, training.

Skills : Recruitment, Administrative, Human Resources.

Description :

    1. Provided support and assistance to the Broker Associate with all aspects of real estate transactions.
    2. Scheduled appointments including property viewings and meetings with prospective clients.
    3. Processed Marketing Agreements and Contracts and obtained home inspections and home warranties.
    4. Interfaced with attorneys and mortgage lenders to ensure designated timeframes are met.
    5. Generated memorandums, letters, and reports.
    6. Scheduled, trained, converted leads into new clients, sales and marketing.
    7. Coordinated client care, insurance authorization, and supervision of nursing staff.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Diploma

Asst. Client Care Manager Resume

Objective : To obtain a position that will enable to use strong organizational skills, educational background, and ability to work well with people.

Skills : Customer Service, Management.

Description :

    1. Worked part-time, managed the marketing of all properties being sold.
    2. Responsible for creating the layouts for the Real Estate Guide and Real Estate Extra magazines to promote the homes that were for sale.
    3. Maintained relationships with all the sellers to keep them up to date with all showings and feedback from those showings.
    4. Charged with scheduling the showings as the agents call in.
    5. Created informational and advertising flyers for all of our clients.
    6. Responsible for managed our company Craigslist account as well.
    7. Regular communications through phone calls and emails were also part of the job.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Associate Client Care Manager Resume

Objective : To help increase the profitability and build a talented team for company using sales, management, communication and computer skills.

Skills : Adobe Photoshop, Social Media, Big Data, Client Services.

Description :

    1. Managed, set work schedules, recruited, hired and coached employees.
    2. Communicated and worked with the marketing managers to set and meet monthly production goals.
    3. Managed and prioritized daily four-step workflow process.
    4. Analyzed, communicated and improved processes with the CEO and other managers.
    5. Handled escalated client questions and issues. Priced quotes and sales via phone to new and existing clients.
    6. Analysis and project management to improved systems established pricing.
    7. Wrote processes and teach survey classes to real estate agents.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
B.A

Lead Client Care Manager Resume

Headline : Results driven business professional with management experience. Proven operational and customer service skills. Demonstrated ability to motivate staff and improve efficiency.

Skills : Medical Information Systems, Customer Service.

Description :

    1. Acted as the liaison between the organization and the customers.
    2. Marketed the company brand through special events.
    3. Developed financial reports and guarded against losses.
    4. Coached a team to provide better quality service.
    5. Trained and hired new employees while becoming a mentor.
    6. Handled Cash Management operations and HR-related issues.
    7. Conducted monthly branch meetings to reflect sales and achievement goals.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
B.S

Client Care Manager Resume

Summary : Desire a position as an Accounting Manager or Finance Director that will utilize acquired experience; commitment to excellence; and exemplary managerial skills.

Skills : Project Management, Technical Skills.

Description :

    1. Performed financial consultations for clients. Created standard operating procedures.
    2. Adjusted program mechanics to account for changing conditions.
    3. Implemented strategies to increase program effectiveness.
    4. Coordinated work between multiple departments.
    5. Applied market research to design up-to-date programs.
    6. Prepared monthly reports for upper management including P&L and sales trends.
    7. Optimized service procedures to increase customer satisfaction.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma