A Physician Office Representative job description varies based on the medical practices. At some doctors’ place, an office representative works for the front desk, greeting patients, filing paperwork, and scheduling appointments. Whereas, in other places, the office rep will concentrate only on customer service, such as managing patient databases, entering patient histories, and fielding questions. Other relevant job-related duties are listed on the Physician Office Representative Resume as – handling patient appointments, ordering inventory, managing office calendar, sending correspondence, responding to calls, emails, and queries, and coordinating all activities for a smooth workflow.
Employers seek applicants with the following skills – knowledge of medical terminologies, multitasking skills, customer service orientation, communication skills, and networking skills. Formal education is not compulsory for this role, however, some candidates for the job emphasize medical assistant training on their resumes.
Headline : Maintaining a daily schedule for clinical, academic, and administrative tasks and provided support services to patients and medical staff, Greeting, screening, scheduling, and directed patients; handling telephone calls, took accurate messages, and routed them accordingly.
Skills : Solid customer service, Very organized, Computer Skills.
Description :
Opened and closed office daily.
Greeted and assisted patients.
Entered all information into the computer system.
Responsible for patient charts including personal information, and insurance information.
Entered in all office visit charges including casting and injection procedure to be billed out to insurance.
Scanned in all paperwork to patients chart.
Had to work with 2 different programs in order to verify and check in patients.
Experience
5-7 Years
Level
Executive
Education
GED
Physician Office Representative Resume
Summary : Identifying, initiating, and maintaining contact with targeted referral sources, Developing target physicians in assigned territory for the purpose of presenting services and fostering business relationships.
Skills : MS Office, Representative.
Description :
Called and verified insurance companies for patient visits.
Calendar and scheduled daily appointments for doctors.
Acted as receptionist greeting, checking in, out and directing patients.
Assembled new patient paperwork, verifies insurance, and takes copays.
Answered multi-telephone lines, transfers calls, take and forward messages.
Served as an important link in the communication chain ensuring information was transmitted between the medical assistants, physicians, patients, family members and other guests.
Assisted in entering and scanning patient information in two computer systems, Centricity and Vision.
Experience
7-10 Years
Level
Management
Education
Diploma
Physician Office Representative Resume
Objective : A motivated, educated, and respectful individual who has the drive for excellent customer service. With a passion for helping others and improving customer relationships, I use exceptional communication skills to ensure positive experiences.
Skills : Customer Service, Military, General Office , Knowledge Of Medical Terminology, Receptionist, Computer , Medical Records, Medical Scheduling.
Description :
Answered telephones and direct calls to appropriate staff.
Greeted visitors, ascertain purpose of visit, and direct them to appropriate staff.
Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Received and routed messages or documents, such as laboratory results, to appropriate staff.
Maintained medical records, technical library, or correspondence files.
Transcribed recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
Scheduled and confirmed patient diagnostic appointments.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Physician Office Representative Resume
Headline : Highly qualified Physician Office Representative with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Managing Skills, Monitoring Skills.
Description :
Answered incoming calls, greeting callers, providing information, transferring calls, or taking messages as necessary.
Routed emergency calls appropriately.
Followed Standard Precautions using personal protective equipment as required.
Faxed, copied, and posted payments.
Pre-determined for Endovenous laser treatment.
Managed daily schedules of patient's appointments, and maintained check-in protocols.
Verified insurance when needed collecting patients' charges before seeing doctors.
Experience
5-7 Years
Level
Junior
Education
High School Diploma
Physician Office Representative Resume
Objective : As a Physician Office Representative, responsible for Managing issues in an objective fact gathering manner to ensure internal constituents receive adequate and appropriate information to act upon. Developing appropriate messages on behalf of the organization about issues and the value of solutions to physicians.
Skills : EHR, Schedule Appointments, Phlebotomy.
Description :
Started in HIM for 2 years then moved up as a Physician Office Rep.
Ensured optimal patient care and smooth daily functioning of the office as I take care of items as they happen with little assistance with management.
Worked independently and ran the Saturday clinics.
Worked PRN at Baylor Waxahachie in HIM and Unit Secretary.
Learned to do all non-clinical jobs in the clinic and hospital.
Answered marketing calls and provide outstanding customer service.
Interacted with patients in person and on the phone to facilitate patients receiving the care they need and want.
Experience
2-5 Years
Level
Executive
Education
MBA
Physician Office Representative Resume
Objective : Obtaining, interpreting, and analyzing physician information, e.g. utilization by a physician of hospital services and services of competing hospitals, etc. in a timely and accurate manner, Concentrating on opportunities with physicians yielding the greatest return.
Skills : Microsoft Office, 10-Key.
Description :
Performed day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones, and data entry.
Scheduled patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements.
Scheduled appointment, carefully screens patients for a new address, new patient visit or update registration and informs the patient of adequate information that must be presented at time of visit.
Practiced confidentiality and privacy protocols in accordance with Clinic policies and HIPAA requirements.
Informed patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.
Called patients daily to confirm the next day's appointment.
Exercised problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
Experience
2-5 Years
Level
Executive
Education
GED
Physician Office Representative Resume
Headline : As a Physician Office Representative, used to working in environments that require strong patient care and attention to detail. Would like a role that will continue to challenge me and provide exceptional customer interaction.
Skills : Insurance Verification, Physical Office.
Description :
Expedited diagnostic patient testing by obtaining insurance authorizations.
Worked with patients to create payment plans as needed.
Ensured patients understood accuracy and charges billed for services rendered.
Billed hospital EKG charges for Cardiologist on call.
Posted payments and entered charges utilizing appropriate ICD9 and CPT codes.
Scheduled, confirmed, and verified patient appointments.
Arranged for follow-up visits and referral appointments.
Experience
5-7 Years
Level
Executive
Education
Certification In Phlebotomy
Physician Office Representative Resume
Objective : As a Physician Office Representative, responsible for Quantifying tactics in activities and results for tracking and measurement of personal sales results, Identifying within the sales plan additional initiatives to support physician sales and organizational needs. Experienced in Submitted weekly, monthly and quarterly reports in approved format and within sales (Crimson) database system.
Responsible for obtaining, checking, and verifying the accuracy of patient demographics in Centricity and Vision EMR/Scheduling software.
Insuranced verification.
Invoiced outside business accounts.
Coded and charged entry for EKG done at the hospitals.
Entered Hospital charges for Physicians with patients admitted to the hospital.
Provided clerical support to other areas of practice as needed.
Performed essential clerical tasks like faxing, e-mail, data entry, and scanning.
Experience
2-5 Years
Level
Executive
Education
GED
Physician Office Representative Resume
Summary : To obtain a position as an order entry clerk and make use of my extensive communication and administration skills. Would like to mention that in every position I have held, I have succeeded in providing exceptional attention to detail and great customer service.
Skills : Microsoft Suit, Vision/Centricity.
Description :
Arrived and departed patients in a time-efficient manner.
Ensured patients were accurately scheduled for follow-up appointments.
Answered multi-line phone and directed calls accordingly.
Placed appointment reminder calls.
Verified insurance eligibility prior to patient arrival.
Entered demographic and insurance information into the health records system.
Closed the clinic's cash and made deposits online.
Experience
7-10 Years
Level
Management
Education
Associates In Applied Science
Physician Office Representative Resume
Objective : Developing relationships easily; Working well independently and on a team; Quality performance unsupervised in a fast-paced environment. Expertise includes: Demonstrated Leadership Ability Customer Service Detail Oriented Coaching Skills Call Management Benefits/Claims HIPAA Compliance Patient Information Medical Terminology Health Information.
Skills : Medical Terminology, Medical Insurance, and Billing, Patient Scheduling, Medical Law and Ethics, HIPAA.
Description :
Answered high-volume calls for various locations.
Scheduled new and existing patients to see medical doctor or mid-level.
Obtained all new patient insurance information.
Created new patient medical charts.
Sent medication refill request to clinical staff.
Transferred patients to accounting representative regarding accounts.
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