A Product Information Specialist is responsible for all data requirements related to product offerings, from induction of new items to ongoing maintenance of data and images. Duties and responsibilities listed on the Product Information Specialist Resume are – managing supplier product data relationships, developing subject matter expertise, coordinating all activities related to new item induction, supporting supplier relationships for product information purposes, educating suppliers on requirements for entry of new items into or systems; initiating and leading product information processes for a broad set on internal customers product management, merchandise management, and marketing; originating and maintaining detailed product information for the full life-cycle of products, researching and analyzing multiple sources in order to determine correct operational data values.
The most sought-after skills for the post include the following – excellent analytical skills, and spreadsheet skills, strong database skills, excellent written and verbal communication skills, and relationships management skills. A degree is commonplace among job applicants.
Summary : Product Information Specialist of nearly 20 years of dedicated customer service has seasoned me to become a reliable, valuable and proficient employee who is able to work in many of the diverse fields of consumer relations. As a bilingual employee, I am able to communicate effectively with Spanish speaking customers and can be depended on to ensure customers will always receive the highest service, regardless of the need or demand. Experience has allowed me to become a team player who is able to work independently and excels in fast-paced environments.
Skills : Ms Word, Excel, SQL, SAS, SAS, Spss.
Description :
Answered an average of 150 calls per day, addressing customer inquiries, solving problems and providing new production information.
Described product to customers and accurately explained details and care of merchandise.
Provided updated GHS complaint SDS and Technical bulletins as necessary.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge.
Effectively collected customer information for complaints and claims and performed monthly reviews in complaint managing database to ensure resolution in a timely manner.
Developed reputation as an efficient service provider with high levels of accuracy.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Product Information Specialist Resume
Headline : Self- motivated, hard-working, and result oriented Master of Science in Nutrition with emphasis in research, public policy and global health. Excellent knowledge in biological science and microbiology lab work as well cytology and histology studies. Expert in statistics, data sourcing, export and mining.
Skills : Microsoft Office, IGrafx, DMC.
Description :
Provided advice about outdoor gear and clothing.
Proofread print flyers, which were mailed to millions of REI customers.
Wrote large volumes of emails, reports and technical instructions.
Responded to customer inquiries via telephone, live-chat and email.
Applied creative problem solving skills to resolve questions.
Provided accurate information to customers.
Experience
5-7 Years
Level
Executive
Education
GED
Product Information Specialist Resume
Headline : Respected and enthusiastic professional with proven communication skills including public speaking, writing, and training. Currently pursuing a Doctor of Organization and Management with an emphasis in Human Resource Management. Possesses easily transferable skills such as organization, working with teams, and writing skills. Ability to adapt to organizational changes and produce strategic outcomes. Possesses excellent skills in relationship management, training, instruction, and coaching.
Skills : Sales Management, CRM, Business Management, Public Speaking.
Description :
Provided product and actuarial expertise to 8 third party vendors who provide quoting & product information of life and annuity products.
Provided productactuarial and business management experience to a number of key distribution partners, including Crump, 3Mark, Capitas Financial LLC, Brokers International Ltd, National Financial Partners, Financial Independence Group, and LifeMark Partners.
Established audit and storing control of vendors Writes progress reports, information bulletins, and other project documentation providing timely information to management Develops and maintains a PC/network based system to store product rates, forms, and other product information that can be used to accurately and efficiently communicate information in a wide array of formats to internal & external customers Customer Cup.
Executed plans to proactively support CMO, IMO, and BGA channel support systems, through technological innovations such as Capitas Quick Life Center, MiQuotes, iPipeline, Annuity Rate Watch.
Coordinated initial implementation of product updates and changes and provides ongoing support to Key Distribution Partners with a focus on CMO, IMO, and BGA channels.
Kept sales and distribution updated on status of new and existing technology in regards to third party vendor updates.
Addressed issues that arise during initial implementation and ongoing relationship, such as rates, commission support, state approvals of life and annuity products, and any other product or business management data Ensure timely notification of product and process changes to Key Distribution Partners.
Experience
5-7 Years
Level
Executive
Education
Master Of Public
Product Information Specialist Resume
Summary : To become a valued contributor to a growth oriented organization Abilities and Key Skills 12 years of sales and customer service experience Work well in an office environment Work well in a team oriented or self-motivated environment Proficient in MS-Office, CRM, Constant Contact Marketing, Excellent written and verbal communication skills Goal oriented Easily assess information and absorb knowledge Committed/Passionate Great with multi-tasking.
Skills : Microsoft Excel, Adobe Acrobat, Microsoft Office Suite, HTML, CRM, Medical Writing, Medical Information, Medical Information, Database Management, Database Development.
Description :
Responsible for conducting appointments with clients to finalize all-new home connections including utilities as we as entertainment services such as television, internet home phone, and home security systems.
Main focused is to guide them to the right decisions that fit their needs and their budget, mainly using suggestive selling techniques and finalizing the sales.
Generated revenues by self-setting appointments, completing orders for our processing department, maintaining the organization of files, and tracking revenues.
Responsible for generating new business through multiple channels, managing accounts, and continuing/maintaining relationships with current customers for both Access US and Core Networks.
Responsible for assessing customer needs, gathering requirements, and preparing detailed proposals.
Wrote and distributed monthly newsletters and blogs.
Assisted others in the office by filling in to answer customer service and support calls.
Experience
7-10 Years
Level
Management
Education
Bachelor In Advertising
Product Information Specialist Resume
Headline : To be gainfully employed in the area of administrative, clerical, or entry-level Engineering utilizing the various skills and knowledge obtained through work experience and education. Competencies: Self-motivated, strong organizational and time management skills with the ability to work without close supervision.
Skills : Microsoft Office, Administrative.
Description :
Trained new representatives.
Participated in specialized teams to exceed client demands.
Answered inbound calls while notating customer requests.
Worked under tight deadlines with an up-to-the-second schedule.
Handled sensitive customer financial information to place orders or to make payments.
Assisted during product development with launch activities.
Membered of process improvement and customer segmentation team for the Chief Actuary Team.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Product Information Specialist Resume
Headline : As a Product Information Specialist, responsible for Evaluating, substantiating, and disseminating all product-related information and art to functional groups for use in national and regional advertising campaigns, and also Creating documentation and providing substantiation for vehicle advertising claims.
Skills : Strong Verbal Communication Skills, Literature Research, Interpreting Data, Providing Verbal And Written Responses Based On Research.
Description :
Provided medical information verbally or via mail to healthcare professionals and consumers.
Communicated with Product Scientists to provide accurate and complete information.
Participated in the 62nd Annual Clinical Meeting for the American Society for Reproductive Medicine (ASRM) by providing accurate, timely, unbiased responses to unsolicited requests for product information at Wyeth booth in New Orleans, LA.
Active role in the product launch team for Lybrel (ethinylestradiol/levonorgestrel) to help forecast initial challenges and generate reports to help address these post-launch challenges.
Responsible for recognizing adverse events and providing detailed documentation to report to Safety Department.
Completed Updated Product Knowledge Assessments to reinforce and keep up with new product information.
Created Call Center Customer Survey Report identifying caller types and inquiries to help Call Center identify areas of caller interests to facilitate efficient responses.
Experience
5-7 Years
Level
Executive
Education
Diploma
Product Information Specialist Resume
Summary : Experienced in product information, marketing, and sales in the luxury automotive industry. Outstanding communications skills which have led to years of excellent customer satisfaction and client relations; Skilled in product knowledge and development, all of which are derived from passion, determination, and a strong work ethic.
Skills : Microsoft Office For Mac, Basic SketchUp.
Description :
Worked Exclusively on the Tier 1 Lexus national campaign.
Ensured product correctness for brochure, print, web, commercial, Out Of Home, broadcast, and Lexus Dealer Association.
Worked on product marketing, new model launches, and work closely with all departments for campaign execution and product projections.
Spearheaded the process and quality assurance for our digital asset management.
Developed a distribution process and manages embargoed product-related material.
Researched and created substantiation and excel docs pertaining to product and competing claims for Team One and Lexus Maintain Excel quarterly launch chart for Lexus Coordinate production photo shoots and commercial shoots for Lexus.
Researched questions by efficiently using multiple resources.
Experience
10+ Years
Level
Senior
Education
B.S. In Accounting
Product Information Specialist Resume
Summary : Offering over ten years of Access Management, Change Management, Problem, Management, Communications, Administrative, and technical support work experience. Excellent written and verbal communication skills. Strong customer focus and excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
Skills : Microsoft Office, Adobe Suite, Public Speaking, Public Relations, Marketing.
Description :
Developed business requirements for internally and externally generated features from business needs provided by product management.
Collaborated with the product design engineer on user interface and user experience needs.
Reviewed, updated, and modified the Product-Specific Selling Attributes (PSSA) Change Request documentation.
Worked with the product development team to ensure that the acceptance criteria were met and the project objectives/customer expectations were met as defined by the vendor.
SME for new/existing attributes and categories within the Product Content Management (PCM) system to ensure consistency in quality and performance values to meet expectations of the departmental standards.
Built and maintained effective working relationships with business units, vendors, and internal cross-departmental teams.
Used SharePoint as a repository for shared information.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Product Information Specialist Resume
Headline : Highly accomplished professional with experience working in fast-paced environments. Strengths include the ability to establish solid relationships, administrative services and/or support, creativity on all levels, with a commitment to superior customer service.
Skills : Microsoft Navision, Informatica PIM, Saas, SQL, Kwiktag, Ablebits, Microsoft Suites, 10- Key.
Description :
Created the database in which all specific details of our product line were displayed for the view of telephone sales agents and customer service representatives in our catalog call center.
Assisted agents and customers with dimensions, materials, and in-depth information regarding items marketed in Bloomingdale's catalog.
Received FACS V.I.P.
Established informational conference calls with the New York Buying Division for Bloomingdale's by Mail catalog.
Provided direct support and nutritional advice to customers contacting the company via phone and by mail.
Recorded customer complaints and make provisions for the appropriate compensation.
Responsible for handling escalated manager calls.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts In Communication
Product Information Specialist Resume
Summary : Over 30+ years of progressive parts business and management experience in the automotive parts and construction equipment parts industries. - Successfully facilitated three major change events at a Caterpillar equipment dealership. - Champion of customer satisfaction and continuous improvement in all industries worked in.
Skills : Microsoft Word, Training Skills.
Description :
Developed and maintained cross-reference files that include Product to Product, Supplier to Supplier, Competitor to ORSN, Brand to Brand.
Processed Quotes, Bids, and Praxair Filter requests.
Processed Emails with Outlook spreadsheets and using a Product and matching tool Using SQL to process different cross-references Assisting Sales Personal in processing Bids and quotes Support Desk Assisting different departments in assessing and correcting issues Assisting and speaking with customers to correct issues about their orders Backorder reports Assisting multiple departments with quotes, non-stock pricing, and backorder issues.
Researched and reported errors in online and print material.
Investigated and resolved customer inquiries in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Created product-centric hierarchy for Lowe's online use to organize taxonomy on an enterprise level.
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